robbinsmgmt10tb13.docx
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robbinsmgmt10tb13.docx
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robbinsmgmt10tb13
Management,10e(Robbins)
Chapter13UnderstandingIndividualBehavior
1)Oneofthechallengesinunderstandingorganizationalbehavioristhatitaddressesissuesthataren'tobvious.
Answer:
TRUE
Diff:
2PageRef:
282
Topic:
FocusandGoalsofOrganizationalBehavior
2)Organizationalbehaviorisprimarilyconcernedwithgroupinteractions.
Answer:
FALSE
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
3)Turnoveristhefailuretoreporttowork.
Answer:
FALSE
Diff:
1PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
4)Attitudesareevaluativestatementsconcerningobjects,people,orevents.
Answer:
TRUE
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
5)Sincethe1990s,thenumberofworkerswhosaytheyaresatisfiedwiththeirjobshasbeenincreasing.
Answer:
FALSE
Diff:
3PageRef:
285
Topic:
AttitudesandJobPerformance
6)Researchontherelationshipbetweensatisfactionandturnovershowsthatsatisfiedemployeeshavelowerlevelsofturnoverwhiledissatisfiedemployeeshavehigherlevelsofturnover.
Answer:
TRUE
Diff:
2PageRef:
286
Topic:
AttitudesandJobPerformance
7)Satisfiedemployeesincreasecustomersatisfactionandloyaltybecausetheyaremorelikelytobefriendly,upbeat,andresponsive.
Answer:
TRUE
Diff:
3PageRef:
286
Topic:
AttitudesandJobPerformance
8)Individualstrytoreconciledifferingattitudesandaligntheirattitudesandbehaviorsotheyappearrationalandconsistent.
Answer:
TRUE
Diff:
3PageRef:
288
Topic:
AttitudesandJobPerformance
9)Cognitivedissonancetheoryseekstoexplainthecorrelatedrelationshipbetweentheaffective,cognitive,andbehavioralcomponentsofattitudes.
Answer:
FALSE
Diff:
2PageRef:
289
Topic:
AttitudesandJobPerformance
10)TheMyers-BriggsTypeIndicator(MBTI®)lacksevidencetosupportitsvalidity.
Answer:
TRUE
Diff:
2PageRef:
291
Topic:
Personality
11)IntheBigFiveModel,emotionalsecuritywaspositivelyrelatedtojobperformance.
Answer:
FALSE
Diff:
3PageRef:
292
Topic:
Personality
12)TheBigFiveModelfoundthatcalmandsecureworkersperformedbetterthannervousones.
Answer:
FALSE
Diff:
3PageRef:
292
Topic:
Personality
13)ApersonwhoratesasbeinghighinMachiavellianismwouldaccomplishataskregardlessofwhatittakes.
Answer:
TRUE
Diff:
2PageRef:
293
Topic:
Personality
14)Employeeswithhighself-esteemtendtobemoresatisfiedwiththeirjobsthanthosewithlowself-esteem.
Answer:
TRUE
Diff:
2PageRef:
293
Topic:
Personality
15)Alowself-monitoringemployeewouldnotadjustwelltoself-sentsignals,butwouldrespondwelltosignalsinhisorherexternalenvironment.
Answer:
FALSE
Diff:
3PageRef:
293
Topic:
Personality
16)PeoplefromMiddleEasterncountriesbelievetheycandominatetheirenvironment.
Answer:
FALSE
Diff:
3PageRef:
295
Topic:
Personality
17)U.S.workers,morethanIranianworkers,wouldlikelyhaveanexternallocusofcontrol.
Answer:
FALSE
Diff:
2PageRef:
295
Topic:
Personality
18)AccordingtoHolland'sTypology,arealisticpersonalitytypemightbewell-suitedtobeaneconomist.
Answer:
FALSE
Diff:
2PageRef:
297
Topic:
Personality
19)AccordingtoHolland'sTypology,farmingisconsideredaconventionaljobtype.
Answer:
FALSE
Diff:
2PageRef:
297
Topic:
Personality
20)AccordingtoHolland'sTypology,enterprisingtypestendtobeself-confident,ambitious,energetic,anddomineering.
Answer:
TRUE
Diff:
2PageRef:
297
Topic:
Personality
21)Attributionisaprocessbywhichindividualsorganizeandinterprettheirsensoryimpressionsinordertogivemeaningtotheirenvironment.
Answer:
FALSE
Diff:
1PageRef:
297
Topic:
Perceptions
22)Distinctivenessreferstowhetheranindividualdisplaysabehaviorinmanysituationsorwhetherit'sparticulartoonesituation.
Answer:
TRUE
Diff:
2PageRef:
298
Topic:
Perceptions
23)Instereotyping,theobserver'sperceptionofothersisinfluencedbytheobserver'sowncharacteristicsratherthanbythoseofthepersonobserved.
Answer:
FALSE
Diff:
2PageRef:
300
Topic:
Perceptions
24)Yourhumanresourcedirectorbelievesthatmarriedemployeesaremorestablethansinglepersonsare.Thisisanexampleofthehalosimilarity.
Answer:
FALSE
Diff:
2PageRef:
300
Topic:
Perceptions
25)Ifamanagerthinksthatallattractiveemployeesarealsoproductiveemployees,themanageriscommittinganerrorbasedonahaloeffect.
Answer:
TRUE
Diff:
2PageRef:
300
Topic:
Perceptions
26)Operantconditioningarguesthatbehaviorisafunctionofitsconsequences.
Answer:
TRUE
Diff:
1PageRef:
301
Topic:
Learning
27)Theinfluencethatmodelshaveonanindividualisfullydeterminedbyattentionalprocesses.
Answer:
FALSE
Diff:
2PageRef:
302
Topic:
Learning
28)Behaviorisshapedbysystematicallyreinforcingeachsuccessivestepthatmovestheindividualclosertothedesiredbehavior
Answer:
TRUE
Diff:
2PageRef:
302
Topic:
Learning
29)GenerationYworkershavelowexpectationsofthemselvesandtheiremployers.
Answer:
FALSE
Diff:
1PageRef:
304
Topic:
ContemporaryOBIssues
30)InasurveyofU.S.employees,10percentsaidtheywitnessedrudenessdailywithintheirworkplacesand20percentsaidthattheypersonallyweredirecttargetsofincivilityatworkatleastonceaweek.
Answer:
TRUE
Diff:
3PageRef:
305
Topic:
ContemporaryOBIssues
31)Researchshowsthatonlyresponsiveactionstonegativebehaviorsareneeded.
Answer:
FALSE
Diff:
3PageRef:
305
Topic:
ContemporaryOBIssues
32)Organizationalbehaviorfocusesongroupbehaviorand________.
A)individualbehavior
B)financialperformance
C)departmentalperformance
D)societalinfluences
Answer:
A
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
33)Organizationalbehaviorprovidesmanagerswithconsiderableinsightsintohiddenaspectsoftheorganization,whichinclude________.
A)strategies
B)informalinteractions
C)structure
D)policiesandprocedures
Answer:
B
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
34)Whichofthefollowingisassociatedwiththestudyofindividuals?
A)norms
B)roles
C)teambuilding
D)perception
Answer:
D
Diff:
2PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
35)Whichofthefollowingisnotassociatedwiththestudyofindividuals?
A)attitudes
B)motivation
C)roles
D)perception
Answer:
C
Diff:
3PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
36)Oneofthegoalsoforganizationalbehavioristo________behavior.
A)examine
B)identify
C)influence
D)create
Answer:
C
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
37)Acommonbehaviorthatistypicallystudiedinorganizationalbehavioris________.
A)jobsatisfaction
B)paysatisfaction
C)individualism
D)risktaking
Answer:
A
Diff:
2PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
38)________isaperformancemeasureofbothefficiencyandeffectivenessofemployees.
A)Employeeproductivity
B)Organizationalcitizenshipbehavior
C)Jobsatisfaction
D)Turnover
Answer:
A
Diff:
1PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
39)________isthefailuretoreporttowork.
A)Turnover
B)Tardiness
C)Absenteeism
D)Negligence
Answer:
C
Diff:
1PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
40)Whatisnotonewaythatworkplacemisbehaviorshowsupinorganizations?
A)deviance
B)aggression
C)regression
D)antisocialbehavior
Answer:
C
Diff:
2PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
41)Thethreecomponentsthatmakeupanattitudeare________.
A)cognitive,affective,andbehavioral
B)traits,behavioral,andemotional
C)knowledge,opinion,andindividualhistory
D)intention,opinion,andenvironment
Answer:
A
Diff:
1PageRef:
284
Topic:
AttitudesandJobPerformance
42)Thecomponentofattitudethatismadeupofbeliefsandopinionsis________.
A)cognitive
B)behavioral
C)affective
D)practices
Answer:
A
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
43)Inthestatement,"Thehighwayisverybusyat5p.m.andisscarytodriveon,soI'llwaituntil7p.m.togohome,"thephrase,"Thehighwayisverybusy,"representswhichcomponentofanattitude?
A)cognitive
B)behavioral
C)emotive
D)affective
Answer:
A
Diff:
3PageRef:
284
Topic:
AttitudesandJobPerformance
44)The________componentofattitudeisbasedonemotions.
A)cognitive
B)behavioral
C)affective
D)practice
Answer:
C
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
45)Inthestatement,"Thehighwayisverybusyat5p.m.,andisscarytodriveon,soI'llwaituntil7p.m.togohome,"theword"scary"representswhichcomponentofanattitude?
A)cognitive
B)behavioral
C)emotive
D)affective
Answer:
D
Diff:
3PageRef:
284
Topic:
AttitudesandJobPerformance
46)Whensomeonechoosestoactinacertainway,sheisdemonstratingthe________componentofherattitude.
A)cognitive
B)behavioral
C)affective
D)practices
Answer:
B
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
47)Inthestatement,"Thehighwayisverybusyat5p.m.andisscarytodrive,soI'llwaituntil7p.m.togohome,"thephrase,"soI'llwaituntil7p.m.togohome,"representswhichcomponentofanattitude?
A)cognitive
B)behavioral
C)emotive
D)affective
Answer:
B
Diff:
3PageRef:
284
Topic:
AttitudesandJobPerformance
48)Usually,thetermattituderefersonlytothe________component.
A)cognitive
B)emotive
C)behavioral
D)affective
Answer:
D
Diff:
1PageRef:
284
Topic:
AttitudesandJobPerformance
49)What
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