HND商务沟通技巧outcome.docx
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HND商务沟通技巧outcome.docx
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HND商务沟通技巧outcome
商务沟通技巧报告 outcome
Communication:
Analysing and Presenting
Complex Communication
Unit Student Guide
DE3N 34
Outcome 2
Contents
1.0Introduction3
2.0Procedure3
3.0Customer service3
3.1 What is customer service?
3
4.0Daily life3
4.1Dormitory4
4.2Canteen4
4.3 The university hospital5
5.0Teaching and studying5
5.1 Facility5
5.2 Teachers strength6
5.3Professional curriculm6
5.4Career Prospects7
6.0 Extracurricular activity8
6.1Student activity center8
6.2 Sports activity8
7.0 Conclusion9
8.0Bibilgraphy10
9.0 Appendices11
1.0 Introduction
This report is for assessment in the Communications unit of the Higher National
Certificate in customer service. The aim of this report is to investigate the way in
which customer services of Nankai University. The objectives of the report are to
define what customer service is and to look at how customer services provided in
Nankai University.
2.0 Procedure
To source this report:
a) A number of books on customer surveys were consulted.
b) Information on customer surveys was taken from internet websites.
2
c) Information was gathered from an interview with the Nankai University
students.
3.0 Customer surveys
3.1 what is customer surveys?
Customer service is a customer oriented values, its integration and management
in the pre-set the optimal cost - service portfolio of all the ingredients of a
customer interface. Broadly speaking, any can improve customer satisfaction
contents belong to customer service scope.
4.0Daily life
4.1 Dormitary
As for the specific accommodation, Nankai there are two places to stay, a district
in the South Park Xiangyu, a hospital in the north campus of Nankai.
Undergraduate:
RuXi dormitory building 5 and earth, spread the bed, bunk bed
desk. One floor has a bathroom. The second floor 6 beds, bunk. 4 Building IV
Room, capped a bed, bunk bed is the desk, every house with a separate pit.
Campus dormitory 6 beds, bunk beds.To the headquarters, 21 residential
apartments and the Western better conditions, a large unit in sets of 4-5 4 earth,
above the bed below the desk, plus a separate desk cabinet. Conditions quite other
quarters.
4.2 Canteen
3
North School cafeteria prices were relatively cheap. Most people buy lunch at
noon, to wait about 15 minutes, but you can also come from the classroom to
avoid late peak. South Park canteen individual contract so the price because it is
relatively high, do not look too tasty, very few go.
A canteen, two canteens, canteen internship
A cafeteria breakfast good, the other is light-based, more girls to go;
Two cafeteria on the first floor is the brother hodgepodge, not good but also
expensive. On the second floor is not ye. The middle of the dumpling shop that
Korean food and good; floor Xin Hong Park restaurant food is equivalent to a
child, but also lacks delicious;
Three first floor cafeteria breakfast is very cheap, on the second floor of the pasta
well.
Canteen frequented freshman, is relatively inexpensive;
Triangle restaurant food good, prices are also authentic;
Jinnan is known as a place with cooking waste oil, something very authentic
unpalatable!
90 is a place to drink, eat expensive and not good;
Park is the foreign students should often go to restaurants where food is more
expensive number, but foreigners seemingly wealthy, actually said to me very
cheap. .
4.3 The university hospital
Nankai University Hospital, 35 existing employees in preparing it into medicine,
surgery, radiology, and dental and Traditional Chinese Medicine and other
departments.
Two north of the main building to the university hospital the most commonly
encountered situation is to give you a referral certificate. Boring, but the charges
4
will be cheaper, or do a number of minor
5.0 Teaching and Studying
5.1 Facilities
Classroom and laboratory:
There are many buildings for students to learn, like
the administration building, the comprehensive test building, Chinese language
teaching center, the new stadium, the first mathematical sciences such as building
provides students with a good learning environment. They have advanced
laboratory. The experiment teaching in chemistry, biology and physics, electrical
and electronic four fundamental teaching center, they brought in the life science
instrument platform and the polymer of large-scale instrument and equipment.
The school laboratory:
Schools to make full use of equipment, equipment
management approach is very strict, very important to go through a number of
regulatory constraints. Include:
purchase, inspection and claims, use and
management, assessment and punish, repair, scrap.
The filing of the instrument also has an important archive requirements.
5.2 Teachers strength
Currently, Nankai University has a neat line, reasonable structure, academic
exquisite, innovative teachers. In 2052 full-time teachers have doctoral instructor
in 619, 723 professors, 787 associate professor, Chinese Academy of Sciences
and Chinese Academy of Engineering 11, 5 Academy of Sciences in developing
countries, "973" and "863" Chief Expert 9, the State Council degree Committee
Subject12, 12 state-level experts with outstanding contributions, distinguished
5
Professor of Cheung Kong Scholars Program 31, 14 Changjiang scholar Chair
Professor, National outstanding Youth Fund, 29 winners , selected countries
talents Project 20, program for New Century excellent Talents in University
(including the former Ministry of Education, cross-century talents fund) selected
were 120 people, the national teacher of college teaching 8, Tianjin, "131" Talent
Project first level 25.
Not only do they have a wealth of knowledge but also have their only teaching style.
They will be based on the character of the different students with different educational.
Students in this university will have a well development.
5.3 Professional curriculum
Nankai university is the famous medical arts with comprehensive university, the
liberal arts subjects, such as finance, international finance, financial engineering,
insurance study, insurance actuarial science, finance, international economic trade and
applied economics, western economics, macroeconomics, microeconomics, political
economics theory of economics, modern international logistics, industry and
commerce administration, administrative management, political science, management
science, history, tourism, Chinese literature and other professional subject in the
leading position. Science subjects, such as science subject in the national life
categories is the best. Such as mathematics and applied mathematics, physics and
mathematics theory, optical and optical technology, intelligent robot technology,
electronic information technology and software science, chemical materials, energy
chemical, biological chemistry, biology, medicine, biology gene microbial science
technique research ability and ranked the academic level. So, there are various
profession options for students.
5.4 Career prospects
6
In domestic and foreign, Nankai university employment is possible, the college
alumni is also widely to every corner of the world, in addition to the learning
environment of a school superior outside, the school also open network platform,
through the Nankai university employment nets to provide a good platform for the
students to better understand the employment information. After a few years of
construction, the website whether from the function development, column setup to
technical service level are achieved certain level. With your current site employment
trends, employment guidance, employment policy, professional introduction, civil
service examinations, laws and regulations, professional evaluation, recruitment,
employment information, students and information service columns recommendation.
In addition, the site also creative developed individualized service and management
way, for every registered users and units provide users graduates of an independent
virtual space for student online recruitment information, delivering customized
electronic resume and employers recruitment information, receiving students released
resume to provide a broad network space.
Nankai university employment information can not only through the network
information get understanding, school every year also holds a recruitment conference,
each enterprise company came to select the people, so that students will have more
opportunities to understand social employment situation.
6.0 Extracurricular activities
6.1 Student Activity Center
New student activity center investment of 100 million yuan, cover an area of about
13000 square meters, from the grey, black and brown rust 3 kinds of color aluminum
panel is built, the contour novel chic, strong contemporary feeling, like a piano. There
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are more than 1150 square meters of floor open hall, multi-function hall of more than
500 square meters and more than 1000 square meters of theatre, also have student
service center, PaiLianTing symphony, make up, Musical Instruments, the classroom,
activity room, library exhibition hall, the engine room and piano room, etc.
6.2 Sports activity
School to support the development of student sports organization, encourage and
support them conducting various forms of student sports activities. School for student
sports organization equipped with professional guidance teachers, most of the
students in the exercise of the body while improving the skills. At present, the school
has set up taijiquan, table tennis room, chess &cards room, tennis, football, martial
arts, bicycle, badminton 16 student sports organization. Student sports organization is
active with other colleges and uni
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