1、HND商务沟通技巧outcome商务沟通技巧报告outcomeCommunication:AnalysingandPresentingComplexCommunicationUnitStudentGuideDE3N34Outcome2Contents1.0Introduction 32.0Procedure 33.0Customerservice 33.1Whatiscustomerservice? 34.0Dailylife 34.1Dormitory 44.2Canteen 44.3Theuniversityhospital 55.0Teachingandstudying 55.1Faci
2、lity 55.2Teachersstrength 65.3Professionalcurriculm 65.4CareerProspects 76.0Extracurricularactivity 86.1Studentactivitycenter 86.2Sportsactivity 87.0Conclusion 98.0Bibilgraphy 109.0Appendices 111.0IntroductionThisreportisforassessmentintheCommunicationsunitoftheHigherNationalCertificateincustomerser
3、vice.TheaimofthisreportistoinvestigatethewayinwhichcustomerservicesofNankaiUniversity.TheobjectivesofthereportaretodefinewhatcustomerserviceisandtolookathowcustomerservicesprovidedinNankaiUniversity.2.0ProcedureTosourcethisreport:a)Anumberofbooksoncustomersurveyswereconsulted.b)Informationoncustomer
4、surveyswastakenfrominternetwebsites.2c)InformationwasgatheredfromaninterviewwiththeNankaiUniversitystudents.3.0Customersurveys3.1whatiscustomersurveys?Customerserviceisacustomerorientedvalues,itsintegrationandmanagementinthepre-settheoptimalcost-serviceportfolioofalltheingredientsofacustomerinterfac
5、e.Broadlyspeaking,anycanimprovecustomersatisfactioncontentsbelongtocustomerservicescope.4.0Dailylife4.1DormitaryAsforthespecificaccommodation,Nankaitherearetwoplacestostay,adistrictintheSouthParkXiangyu,ahospitalinthenorthcampusofNankai.Undergraduate:RuXidormitorybuilding5andearth,spreadthebed,bunkb
6、eddesk.Onefloorhasabathroom.Thesecondfloor6beds,bunk.4BuildingIVRoom,cappedabed,bunkbedisthedesk,everyhousewithaseparatepit.Campusdormitory6beds,bunkbeds.Totheheadquarters,21residentialapartmentsandtheWesternbetterconditions,alargeunitinsetsof4-54earth,abovethebedbelowthedesk,plusaseparatedeskcabine
7、t.Conditionsquiteotherquarters.4.2Canteen3NorthSchoolcafeteriapriceswererelativelycheap.Mostpeoplebuylunchatnoon,towaitabout15minutes,butyoucanalsocomefromtheclassroomtoavoidlatepeak.SouthParkcanteenindividualcontractsothepricebecauseitisrelativelyhigh,donotlooktootasty,veryfewgo.Acanteen,twocanteen
8、s,canteeninternshipAcafeteriabreakfastgood,theotherislight-based,moregirlstogo;Twocafeteriaonthefirstflooristhebrotherhodgepodge,notgoodbutalsoexpensive.Onthesecondfloorisnotye.ThemiddleofthedumplingshopthatKoreanfoodandgood;floorXinHongParkrestaurantfoodisequivalenttoachild,butalsolacksdelicious;Th
9、reefirstfloorcafeteriabreakfastisverycheap,onthesecondfloorofthepastawell.Canteenfrequentedfreshman,isrelativelyinexpensive;Trianglerestaurantfoodgood,pricesarealsoauthentic;Jinnanisknownasaplacewithcookingwasteoil,somethingveryauthenticunpalatable!90isaplacetodrink,eatexpensiveandnotgood;Parkisthef
10、oreignstudentsshouldoftengotorestaurantswherefoodismoreexpensivenumber,butforeignersseeminglywealthy,actuallysaidtomeverycheap.4.3TheuniversityhospitalNankaiUniversityHospital,35existingemployeesinpreparingitintomedicine,surgery,radiology,anddentalandTraditionalChineseMedicineandotherdepartments.Two
11、northofthemainbuildingtotheuniversityhospitalthemostcommonlyencounteredsituationistogiveyouareferralcertificate.Boring,butthecharges4willbecheaper,ordoanumberofminor5.0TeachingandStudying5.1FacilitiesClassroomandlaboratory：Therearemanybuildingsforstudentstolearn,liketheadministrationbuilding,thecomp
12、rehensivetestbuilding,Chineselanguageteachingcenter,thenewstadium,thefirstmathematicalsciencessuchasbuildingprovidesstudentswithagoodlearningenvironment.Theyhaveadvancedlaboratory.Theexperimentteachinginchemistry,biologyandphysics,electricalandelectronicfourfundamentalteachingcenter,theybroughtinthe
13、lifescienceinstrumentplatformandthepolymeroflarge-scaleinstrumentandequipment.Theschoollaboratory：Schoolstomakefulluseofequipment,equipmentmanagementapproachisverystrict,veryimportanttogothroughanumberofregulatoryconstraints.Include:purchase,inspectionandclaims,useandmanagement,assessmentandpunish,r
14、epair,scrap.Thefilingoftheinstrumentalsohasanimportantarchiverequirements.5.2TeachersstrengthCurrently,NankaiUniversityhasaneatline,reasonablestructure,academicexquisite,innovativeteachers.In2052full-timeteachershavedoctoralinstructorin619,723professors,787associateprofessor,ChineseAcademyofSciences
15、andChineseAcademyofEngineering11,5AcademyofSciencesindevelopingcountries,973and863ChiefExpert9,theStateCouncildegreeCommitteeSubject 12,12state-levelexpertswithoutstandingcontributions,distinguished5ProfessorofCheungKongScholarsProgram31,14ChangjiangscholarChairProfessor,NationaloutstandingYouthFund
16、,29winners,selectedcountriestalentsProject20,programforNewCenturyexcellentTalentsinUniversity(includingtheformerMinistryofEducation,cross-centurytalentsfund)selectedwere120people,thenationalteacherofcollegeteaching8,Tianjin,131TalentProjectfirstlevel25.Notonlydotheyhaveawealthofknowledgebutalsohavet
17、heironlyteachingstyle.Theywillbebasedonthecharacterofthedifferentstudentswithdifferenteducational.Studentsinthisuniversitywillhaveawelldevelopment.5.3ProfessionalcurriculumNankaiuniversityisthefamousmedicalartswithcomprehensiveuniversity,theliberalartssubjects,suchasfinance,internationalfinance,fina
18、ncialengineering,insurancestudy,insuranceactuarialscience,finance,internationaleconomictradeandappliedeconomics,westerneconomics,macroeconomics,microeconomics,politicaleconomicstheoryofeconomics,moderninternationallogistics,industryandcommerceadministration,administrativemanagement,politicalscience,
19、managementscience,history,tourism,Chineseliteratureandotherprofessionalsubjectintheleadingposition.Sciencesubjects,suchassciencesubjectinthenationallifecategoriesisthebest.Suchasmathematicsandappliedmathematics,physicsandmathematicstheory,opticalandopticaltechnology,intelligentrobottechnology,electr
20、onicinformationtechnologyandsoftwarescience,chemicalmaterials,energychemical,biologicalchemistry,biology,medicine,biologygenemicrobialsciencetechniqueresearchabilityandrankedtheacademiclevel.So,therearevariousprofessionoptionsforstudents.5.4Careerprospects6Indomesticandforeign,Nankaiuniversityemploy
21、mentispossible,thecollegealumniisalsowidelytoeverycorneroftheworld,inadditiontothelearningenvironmentofaschoolsuperioroutside,theschoolalsoopennetworkplatform,throughtheNankaiuniversityemploymentnetstoprovideagoodplatformforthestudentstobetterunderstandtheemploymentinformation.Afterafewyearsofconstr
22、uction,thewebsitewhetherfromthefunctiondevelopment,columnsetuptotechnicalservicelevelareachievedcertainlevel.Withyourcurrentsiteemploymenttrends,employmentguidance,employmentpolicy,professionalintroduction,civilserviceexaminations,lawsandregulations,professionalevaluation,recruitment,employmentinfor
23、mation,studentsandinformationservicecolumnsrecommendation.Inaddition,thesitealsocreativedevelopedindividualizedserviceandmanagementway,foreveryregisteredusersandunitsprovideusersgraduatesofanindependentvirtualspaceforstudentonlinerecruitmentinformation,deliveringcustomizedelectronicresumeandemployer
24、srecruitmentinformation,receivingstudentsreleasedresumetoprovideabroadnetworkspace.Nankaiuniversityemploymentinformationcannotonlythroughthenetworkinformationgetunderstanding,schooleveryyearalsoholdsarecruitmentconference,eachenterprisecompanycametoselectthepeople,sothatstudentswillhavemoreopportuni
25、tiestounderstandsocialemploymentsituation.6.0Extracurricularactivities6.1StudentActivityCenterNewstudentactivitycenterinvestmentof100millionyuan,coveranareaofabout13000squaremeters,fromthegrey,blackandbrownrust3kindsofcoloraluminumpanelisbuilt,thecontournovelchic,strongcontemporaryfeeling,likeapiano
26、.There7aremorethan1150squaremetersofflooropenhall,multi-functionhallofmorethan500squaremetersandmorethan1000squaremetersoftheatre,alsohavestudentservicecenter,PaiLianTingsymphony,makeup,MusicalInstruments,theclassroom,activityroom,libraryexhibitionhall,theengineroomandpianoroom,etc.6.2Sportsactivity
27、Schooltosupportthedevelopmentofstudentsportsorganization,encourageandsupportthemconductingvariousformsofstudentsportsactivities.Schoolforstudentsportsorganizationequippedwithprofessionalguidanceteachers,mostofthestudentsintheexerciseofthebodywhileimprovingtheskills.Atpresent,theschoolhassetuptaijiquan,tabletennisroom,chess&cardsroom,tennis,football,martialarts,bicycle,badminton16studentsportsorganization.Studentsportsorganizationisactivewithothercollegesanduni
