Lets talk BusinessSession.docx
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Lets talk BusinessSession.docx
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LetstalkBusinessSession
CommercialEnglishTraining
Session1#
Awkwardsituations
Inthissession…
✧Avoidingtabootopics
✧Dealingwithrudebehavior
✧Retellingaconversationyouoverheard
✧Writinganapologynote
Oct9th&11st2012
By
ZhiqiangXu
Whatcanyousayifyoufindyourselfinanawkwardsituation?
Inthissessionyou'lllearnlanguagepointsrelatedtoawkwardsituations.
GeneralGuidelines
✧Avoidingtabootopics
Definition
Smalltalk
Alightconversationthatisconsideredpoliteatasocialgathering
Tabootopic
Atopicthatisnotgenerallyconsideredsuitablefordiscussionatasocialgathering
Whatisconsideredpoliteconversationinyourcountry
Smalltalktopic
Tabootopic
holidays
race
school,work,orcareer
sex
sportsandhobbies
money
familyandfriends
politics
uncontroversialcurrentevents
people'sage
films,television,music,orbooks
Religion
bodilyfunction
emotionalproblems
people'sphysicalappearance
nagativediscussionofotherpeople
Viewpointsontaboostopics
Shethinksthat1politicsisatabootopic.
Hebelievesthatyoushouldavoiddiscussing2people'sphysicalappearance.
Hereckonsthatemotionalproblemsareinappropriatefordinner-tableconversation.
Inheropinion,it’sbestnottotalkabout4money.
Inhisview,5raceisataboosubject.
Sheisoftheopinionthattheworsttabooyoucanbreakistodiscuss6bodilyfunctions.
anumberofphrasestogiveadviceabouttaboos
It’sarealno-goarea.
Don’tdiscussitoverdinner.
Steerclearofthattopic.
Noracialcomments!
Notalkingabouttrauma(创伤,外伤)atthedinnertable.
Whateveryoudo,don’tmentionpolitics.It’staboo.
Matchthepiecesofadvicewiththeirmorepoliteform
Grammarrules
Usingthemodalformtomakesentencesoundmorepolite
1.Eatmorefruitandvegetables.
Youshouldeatmorefruitandvegetables.
2.Don’tdiscussreligionatthedinnertable.
Itmayhelpifyoudon'tdiscussreligionatthedinnertable.
3.AskthewaiterifhespeaksEnglish
ItmightbeagoodideatoaskthewaiterifhespeaksEnglish.
4.Askfordirections.
Youcouldaskfordirections.
5.Don’tanswerthetelephone.
IfIwereyou,Iwouldn'tanswerthetelephone.
∙Whatissmalltalk?
∙Whendoweusesmalltalk?
∙Whydoweusesmalltalk?
Nounsfromthetextwithadjectivesthatcommonlyaccompany
Slightacquaintance
Completestranger
Closefriend
Appropriatedinner-tablediscussiontopics
✧Dealingwithrudebehavior
Sometimespeopledobreaktaboosanddiscusstopicsthatcauseoffense.Groupthefollowingadjectivesbeneaththecorrectheading.
phrasesusedtoshowthatthespeakerfeelsembarrassed,upset,oroffendedaboutthetopicunderdiscussion
Iwouldrathernotdiscussthat.
Wouldyoumindifwechangedthesubject.
Ifindthatveryoffensive.
It’snotyourplacetosuggestthat…
Ifeeluncomfortablediscussingthat.
Pleasestopsayingthat.
Pleasedon’tsaythat.
You’reupsettingme.
∙Idon’ttakeittooseriouslywhenpeoplemakeoffensivecomments.Ijustdiffusethesituationwithhumororbyagreeingwiththem.
∙Igetveryupsetbyoffensivebehavior.Andwhensomebodyhasoffendedme,Itellthemsoandaskthemtochangethesubject.
∙Peoplearetooeasilyoffendedthesedays.Wordscan’thurtyou,afterall.
Ifyourespondtosomethingthatsomebodyhasdoneinjustthewaytheywantedyouto,thenyourisetothebait.
Ifyoudeliberatelyannoysomebody,thenyouwind___themup.
Ifyoustopsomebodyfromannoyingyou,thenyougetthem___offyourback.
Ifyoudosomethingwithoutbeingpunished,thenyouget___awaywithit.
Ifyouspeakhonestlyandtruthfully,thenyouspeak___yourmind.
TheHow-Tos
HowtoDo…
•Shouldersback,smile,firmhandshake.It’sOKtobenervousinside,butitisalsoimportanttoshowyourinnerconfidence.
•Showagenuine(真诚的)interestinotherpeople.
•Mostpeoplearehappytoengageinaconversationandappreciatewhenanothertakeslead(起头、开启话题).
•Asimpledirectapproachisoftenveryeffective.
•Findsomeonethatknowstheperson(people)youwanttomeetandhavethemintroduceyou
•Payattentiontothegeneralnews,toindustrynews,totheeventhappenings(speakers,interactions)toclothes,tojewelry,etc.Usethisinformationtocreateopen-ended(开放式的)questionsbasedonthesesharedexperiences.
•You’llneedtoshareabitofyourownexperiencetoobutdon’tdwellon(沉浸于…)that.
•Don’tworryifyoudon’tget“downtobusiness”it’sbettertoconcentrateonmakinganewfriend–collaborationwillcomelaterifyoubuildastrongenoughconnection.
•Ithelpstopracticethisskillwithstrangersinyourfavoritecoffeeshoporwithpeopleinthegroceryline(排队买菜的队伍).
WhattoSay…
WelcomeTopics
•aperson'sjob/work-relatedmatters
•sports
•travel
•food
•music
•movies
•books
•…
Usefulphrases
Hereareacollectionofusefulphrasesondifferentoccasions.Afteryou’velearnedthebasicsyoucanthenusethislistofquestionstohelpformulateyourownpersonaltop10.
GeneralBusinessTopics
Tellmeaboutyourcompany/institution/school.
(Thiswayyougetageneralideaofhowyoumighthelp.)
Tellmeaboutyourcurrentrole?
(Thishelpsyoutounderstandtheperspectiveofthepersonyouaretalkingwith.)
Doyoulikewhatyouaredoing?
(Thisgivesyouameasureofoptimismingeneral.)
Whatspecificallydoyoulove/likeaboutyourwork?
(Thishelpstounderstandthemotivationsofthepersonbetter.)
Whataresomeofyourbiggestchallengesfacingyourightnow?
(Thishelpsyoutoseehowyoumighthelpaddresssomeofthetopchallenges.)
Whatareyoupassionateabout?
(Thisismypersonalfavoritequestion!
)
(Noticeiftheygiveyouabusinessresponseorpersonalresponse.Thisisjusttogettoknowthepersonalittlebetterandperhapsgiveyousomethingtobuildcommonground.)
Whatdoyouliketodowhenyouaren’tworking?
(Thisisjusttogettoknowthepersonalittlebetterandhelpbuildcommonground.)
Atanevent
Ididn’texpectsomanypeopletobehere,you?
(Thisissimplysmalltalk,you’llneedsomeback-upifthisisanon-starter.)
Thefirstspeakerhadsomeinterestingideas,whatdidyouthink?
Thiseventhasbeengreatsofarforme,howaboutforyou?
IamsogladIfinallygotthechancetocomehere.Thisismyfirsttime.You?
Whichworkshop/speakerhaveyoufoundthemostinteresting/helpful?
Thissessionisreallycrowded.Whatmadeyoudecidetochoosethissession?
ComplimentApproach(However,itiscriticalthatyouaresincere.)
Thatlaptopbaglooksreallysturdy…youlikeit?
Ireadyourwebsite/blog/paper—reallyinteresting.Canyoutellmemoreabout…
Heardaboutyournewposition,congratulations…whatdoyouthinkwillbeyourbiggestchallenges?
Great(watch/tie/shoes/scarf/jewelry).Ibetthere’sastorybehindthat.Wheredidyouget?
AdviceApproach
Whichone(food/drink/session/etc)doyousuggest?
Doyouhaveanyadviceforsomeonejuststartingout?
WhatdoyouthinkaboutX(fillinanythingrelevant)?
PopularCultureApproach
WhatdoyouthinkaboutsocialnetworkslikeLinkedInandFacebook?
WhatdoyouthinkaboutmicroblogginglikeTwitterandPlurk?
AreyouamacorPCfan?
AreyouaLostfan?
What’syourtheory?
Whatdoyouthinkgasandoilpriceswillbeinsixmonths?
ExercisesandDiscussion
Usingtheabovephrasestoprepare5questionsthatyouthinkwillbemostpleasanttoaskonthefollowingoccasions:
-Newemployees’picnic(野餐)
-Annualpartyoftheindustry
-Yourbestfriend’swedding
-Acocktailpartyheldforthesigningofamillion-dollarcontract
Tips&Warnings
•Untilyouknowapersonwell,avoiddiscussingreligion,politicsorothercontroversialsubjects(有争议的话题)(i.e.,abortion(堕胎),racism(种族主义),sexism(性别歧视).
•Refrainfrom(避免)askingwomeniftheyaremarried.Ifawomanvolunteersthisinformation,however,youmayaskafewpolitequestionsaboutherhusbandand/orchildren.
•Carefulabouttheethnic(种族的)orreligiousjokes
•Learnaboutinterculturalcommunication(跨文化交流)andetiquette(礼仪)toavoidgivingoffensewhentryingtostrikeup(建立、开启)aconversationwithsomeoneofanotherculture.Forinstance,insomecultures,failuretoloweryoureyeswhendealingwithsomeoneolderorinahighersocietalpositionisoffensive.IntheUnitedStates,ontheotherhand,eyecontactissaidtoconveyhonesty.
Knowwhentomoveon
Openingconversationskillshelpyoufindawaytobuildupconnectionwithpeoplequicklyandefficiently.Knowinghowtomoveontothemeat(切入正题)isalsoimportant.
Ifyouarealittlenervousitmaybetemptingtoplantyourselfnexttosomeonewhohasshownalittleinterestinyou.Itsimportanttorespectthattheotherpersonistheretomeetpeopletooanditwouldbebettertohaveashorterconversationandagreetomeetagain.
PositiveIfyouthinkthatyouwouldliketotalktothemfurthertheninvitethemforcoffeeandaskfortheircard.Forexample.
‘I’vereallyenjoyedmeetingyouxxxxx,Ineedto[getsomemorecoffee,gotothetoilet,makeaquickcalletc]wouldyoubeinterestedinmeetingforcoffeesometime?
Iwouldbeveryinterestedtofindoutmoreabout[you/yourcompany/whatyoudo].
NegativeSometimesyouwillmeetpeoplewhoyoudonotwanttomeetagain.Forexample,theyshownointerestinyouwhatsoeverormaybeshowtoomuchinterestintryingtosellyousomethingratherthangettoknowyou.Usethesameapproachbutmissouttheinvitationtomeetforcoffee!
Self-Study
1GroupActivity
Formseveralsmallgroups(3-4people)andchooseoneoftheoccasionsinPartIIItoprepareadialoguewhic
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