职业文档.docx
- 文档编号:13582404
- 上传时间:2023-06-15
- 格式:DOCX
- 页数:11
- 大小:21.73KB
职业文档.docx
《职业文档.docx》由会员分享,可在线阅读,更多相关《职业文档.docx(11页珍藏版)》请在冰点文库上搜索。
职业文档
服务类
一:
宾馆管理专业的学生表演在餐馆里怎样为顾客服务。
(附视频)
SallyMary:
GoodmorningLadiesandGentlemen,welcometoourrestaurant.
Mary:
Thisisourgreatcook,sally.
Sally:
Thisisourbeautifulwaitress.Mary.
SallyMary:
Nicetomeetyou.
Sally:
(回桌后,摆东西)Mary:
(去门边站好)Liu(上)
Mary:
(手势)Welcometoourrestaurant,madam.Canlhelpyou?
Liu:
Thankyou.I’dlikeatablebythewindow.
Mary:
Comewithme.Theseat,please.Thisisthemenu,Areyoureedytoorder?
Liu:
Yes,acokeandasalad.
Mary:
Whatkindofsaladdoyouwant?
Liu:
Fruitsalad,please.
Mary:
Anythingelse?
Liu:
No,thanks.That’sall.
Mary:
Waitaminute,please.
Mary;sally.afruitsalad,please.
Sally:
OK.Let’smakeit.Tomakeafruitsalad.Weneedorange.Cherrytomato,kiwi,appleandsaladdressing.
Mary;What’sthefirststep?
Sally:
Firstcutthecherrytomatointohalves.
Sally:
Cutthekiwiintoslice.
Sally:
Cuttheappleintodice.
Mary:
Andthen?
Sally:
Pleasegivemeapan.Let’spleasethefruit.
Mart:
Hereyouhere.
Sally:
Bytheway….
Sally:
Ok,We’vefinishedit.
Mary:
Itlooksastrictiveandbeautiful.
Mary:
Madam.Enjoyyoursaladandcokeplease.
Liu:
Howdeliciousitis?
Thatthebestsalad.I’veeverhad.Thankyou,waitress.
Mary:
Really?
I’msogladtohearthat.Ican’thelpdancing.
Liu:
Whynot?
Pleasegiveusadancingshow.
Mary:
Mypleasure.
二:
在商店,发生在服务员和顾客之间的小故事。
Part1
S:
Hello,everyone.I’mthesaleswomanofthisT-shirtshop.Oh,whataniceday!
ButIhavetostayintheshopandcouldn’tgooutforshopping.Whataterriblethingitis!
(singinganddancing…)
C:
Hello,everyone.I’mthecustomer.IwanttobuyaT-shirtformyself.Let’shavealookatthisshop.
S:
(singinganddancing….Lowvoice)
C:
Hello.Hello…..
S:
(singinganddancing)
C:
Oh.What’sthematter?
Letmegoupandsayitagainloudly.(saytohimself).Hello!
(loudly)
S:
Ah,what’swrongwithyou?
Whydidyousay“hello”soloudly?
(生气)
C:
Eh.Isaidonceinalowvoicebutyoudidn’thearme.So….That’sthereason.
S:
Ok.(不耐烦的).Ihavegotit.WhatcanIdoforyou?
C:
Yes,IwanttobuyaT-shirtformyself.
S:
TherearemanyT-shirtsandhavealookbyyourself.(继续唱,化妆).
C:
But….Don’tyouserveme?
It’syourdutytohelpmechooseasuitableT-shirt.
S:
Yeah.Butdon’tyouseeI’mbusynow?
(继续唱并走开)
C:
What?
Ihaveneverseensuchathinginmylife.Don’tyouknowyourduty?
“Customersfirst,Servicesforemost”.Idon’tthinkyouhavethisprofessionalqualities.So,Idon’twanttobuyanythingfromyourshop.Whatabadserviceattitude!
(goingout)
S:
What’swrongwithmyattitude?
Ithinkit’sexcellent.Hum…..(自言自语地走回桌旁,看了一下表)Wow,it’stimetogetoffworkandIwillgoshopping.(拿下衣服,唱着歌走出去)
Part2
C:
Well.Thisisashoeshop.I’llcomeinandhavealook.
S:
Goodevening.CanIhelpyou,madam?
(微笑)
C:
Yes.Iwanttobuyapairofshoes.
S:
Ok.Whatkindofshoeswouldyoulikebest?
C:
Letmehavelookfirst.
S:
Ok…..(第一双)ThispairofshoesisveryfashionableandIthinkthecolorsuitsyouwell.
S:
(第二双)Whataboutthispair?
Ithinkyoulookexcellentonthis.Youwilllikeitverymuch.
C:
HowdoyouknowIlikethisstyle?
You’renotme!
(脱下来)Thestyleisterrible!
S:
Ok.Itdoesn’tmatter.(smile)Wehavemanykindsofshoesforyoutochoose.Ibelieveyouwilllikeoneofthem.
C:
(第三双)You’llsaythispairissuitableagain,right?
No.(大声)Theheelsaretoohigh,don’tyouseethem?
(转柜台一圈,寻找)
S:
Ok.Ithinkyoucanfindyourfavoriteshoes.Thisone?
(手势)Howaboutthisone?
(手势)Ok.Thisone?
(手势)
C:
Wow.Howwonderful!
Ilikethis!
(试穿)
S:
Verygood.Ithinkyouhavemadethebestchoice.(包装)Hereyouareand100yuaninall.
C:
Ok.Hereisthemoney.
S:
Thankyou.Welcomenexttime.(Thesalesmansmilesandbows鞠躬tothecustomer.)
C:
(拿着鞋高兴的走出了店铺)
Part3
徐:
Ladiesandgentlemen,weallknowthatthesetwobehaviors(行为)bothexist(存在)inourserviceindustry(服务行业).Ok.I’dliketoaskyouaquestion,“Whatqualities(素质)shouldaserverown?
王:
Ithinkaservershouldbeconsiderate(周到),politeandpatient(耐心)justlikethesalesmanintheshoeshop.Doyouagreewithme?
Musicanddancing.
Thankyou!
三:
旅游专业的学生表演怎样为顾客服务(一位游客到一座新的城市去旅游,咨询有关旅游的一些问题)
A:
Excuseme.Couldyoutellmewherethetouristinformationcenteris?
打扰一下,你能告诉我旅游咨询处在哪儿吗?
B:
I'mnewhere.Youhadbetteraskthepolicemanoverthere.
我初来此地,你最好问问那边的警察。
A:
Thankyouallthesame.
谢谢你!
A:
Isthereatouristinformationcenterinthiscity?
本市有没有旅游咨询处?
B:
Yes,thereisoneneartheairport.
有,在飞机场附近有一个。
A:
Canyourecommendahotelwhichisnottooexpensive?
你能推荐一家较为廉价的旅馆吗?
B:
Well,thereisYouthHotelwhichcostsunder20dollarsanight.IsthatOK?
有一家青年旅馆,一晚上不到20美元,您觉得如何?
A:
Yes,ButI'dliketostayatahotelnearthebeach,Too.Wouldyourecommendone?
是的,但是我还想要住在一间靠在海滩的旅馆。
你能为我推荐一个吗?
B:
Well,thereisaMoonlightHotelwithexcellentservicenearthebeach,andnottooexpensive.
嗯,有个月光宾馆,离海滩不远,服务是一流的,而且价格也不贵。
A:
Thankyou!
谢谢!
A:
Pleasetellmeaboutsomeinterestingplacesinthiscity.
请告诉我这座城市一些有趣的地方。
B:
OK,whatareyouinterestedin?
好的,你对什么感兴趣?
A:
Iwanttovisitsomehistoricsites.
我想参观一些历史名胜。
A:
Whataretheplacesofspecialinteresthere?
这里有什么特别有趣的地方吗?
B:
Whydon'tyougototheDisneyland?
I'msureyou'llhavefunhere.
何不去迪斯尼乐园玩玩呢?
我相信你在那儿肯定会玩得很开心。
A:
Thankyou!
谢谢!
A:
I'dliketoknowtherouteofthestreetcar.
我想知道电车行进的路线。
B:
It'sshownonthismap.
地图上有。
A:
IsthereabustogototheDisneyland?
有到迪斯尼乐园的公汽吗?
B:
Yes,thebusrunseveryhour.
有,每小时一趟。
A:
Bytheway,couldyoutellmewhichbustotaketogothere?
顺便问一下,能告诉我乘哪路公交去吗?
B:
No.12.12路。
A:
Thankyou.谢谢!
A:
HowmuchdoseitcostifIstaytherefortwoweeks?
我如果在那儿待两周要多少钱?
B:
Itdoesn'tcostmuch,becauseit'sfarfromthedowntownarea.
不会花费太多,因为那儿离市中心远
A:
That'sgood.Thankyou.
那还不错。
谢谢!
非服务类
一:
演讲(两人配合朗诵:
第一个自然段一名同学朗诵英语,另一名同学翻译,下一个自然段变换角色朗诵。
)
Think Positive Thoughts Every Day(积极看待每一天)
Ifyourlifefeelslikeitislackingthepowerthatyouwantandthemotivationthatyouneed,sometimesallyouhavetodoisshiftyourpointofview.
如果你觉得心有余力不足,觉得缺乏前进的动力,有时候你只需要改变思维的角度。
Bytrainingyourthoughtstoconcentrateonthebrightsideofthings,youaremorelikelytohavetheincentivetofollowthroughonyourgoals.Youarelesslikelytobeheldbackbynegativeideasthatmightlimityourperformance.
试着训练自己的思想朝好的一面看,这样你就会汲取实现目标的动力,而不会因为消极沉沦停滞不前。
Yourlifecanbeenhanced,andyourhappinessenriched,whenyouchoosetochangeyourperspective.Don'tleaveyourfuturetochance,orwaitforthingstogetbettermysteriouslyontheirown.Youmustgointhedirectionofyourhopesandaspirations.Begintobuildyourconfidence,andworkthroughproblemsratherthanavoidthem.Rememberthatpowerisnotnecessarilycontroloversituations,buttheabilitytodealwithwhatevercomesyourway.
一旦变换看问题的角度,你的生活会豁然开朗,幸福快乐会接踵而来。
别交出掌握命运的主动权,也别指望局面会不可思议的好转。
你必须与内心希望与热情步调一致。
建立自信,敢于与困难短兵相接,而非绕道而行。
记住,力量不是驾驭局势的法宝,无坚不摧的能力才是最重要的。
Alwaysbelievethatgoodthingsarepossible,andrememberthatmistakescanbelessonsthatleadtodiscoveries.Takeyourfearandtransformitintotrust;learntoriseaboveanxietyanddoubt.Turnyour"worryhours"into"productivehours".Taketheenergythatyouhavewastedanddirectittowardeveryworthwhileeffortthatyoucanbeinvolvedin.Youwillseebeautifulthingshappenwhenyouallowyourselftoexperiencethejoysoflife.Youwillfindhappinesswhenyouaddoptpositivethinkingintoyourdailyroutineandmakeitanimportantpartofyourworld.
请坚信,美好的降临并非不可能,失误也许是成功的前奏。
将惶恐化作信任,学会超越担忧和疑虑。
让“诚惶诚恐”的时光变得“富有成效”。
不要挥霍浪费精力,将它投到有意义的事情中去。
当你下意识品尝生命的欢愉时,美好就会出现。
当你积极地看待生活,并以此作为你的日常准则时,你就会找到快乐的真谛。
Lifedoesn'talwaysgiveusthejoyswewant.
生活并非总是如你所愿。
Wedon'talwaysgetourhopesanddreams,andwedon'talwaysgetourownway.
希望有时会落空,梦想有时会破灭,我们不能一切随心所愿。
Butdon'tgiveuphope,becauseyoucanmakeadifferenceonesituationandonepersonatatime.
但别放弃希望,因为事物并非一成不变;不同时间,不同场合,你会呈现不同的面貌。
Lookforthebeautyaroundyou--innature,inothers,inyourself--andbelieveintheloveoffriends,family,andhumankind.
处处留心你身边的美吧--自然中的,别人中的,你自己的--请相信,美来自朋友、家庭乃至全人类的融融爱意。
Youcanfindloveinasmileorahelpinghand,inathoughtfulgestureorakindword.Itisallaround,ifyoujustlookforit.
一个微笑,援助之手,关心的举止,友善的世界,无不传达着爱。
爱无所不在,如果你有寻找的话。
Givelove,foringivingityouwillfindthepowerinlifealongwiththejoy,happiness,patience,andunderstanding.
奉献爱心吧,从中你会发现生活的力量,感受生活带来的幸福快乐,学会忍耐和理解。
Believeinthegoodnessofothersandrememberthatangeranddepressioncanbecounteredbyloveandhope.
相信人性本善。
记住,爱心和希望能化解一切愤怒和沮丧。
Evenwhenyoufeelasthoughthereisn'talotyoucandotochangeunhappinessorproblems,youcanalwaysdoalittle--andalittleatatimeeventuallymakesabigdifference.
哪怕生活中挥之不去的不快和困难将你重重包围,让你力不从心,但你仍可以尽力而为。
累积点滴努力,最终你将扭转乾坤。
二:
自编了一个两人旅游,讨论携带东西的对话.
GeorgeandHelenaregoingonatriptoZhangjiajie(张家界).
George:
Hello,darling,areyouallset?
Wehavetogonow.
Helen:
Notyet,George.I‘mstillpackingupthings.
George:
Darling,whyareyoutakingsuchabigsuitcase?
It’sonlya4-daytrip.Tellmewhatyouputinhere?
Helen:
Ourclothes,ofcourse.Iwastoldthatitmightbecoldonthetopofthemountain.SoItakeourlightjackets(薄夹克)withus.
George:
Whyareyoutakingtowels(毛巾)andslippers(拖鞋)?
Thereareplentyinthehotel.
Helen:
Iprefertousemyown.
George:
Whyareyoutakingsomanymedicines?
Helen:
Well,youneverknowwhatwillhappen.Rememberyouhadadiarrhea(拉肚子)lasttimewewenttoJiaoZaiGou(九寨沟).ThankgodIbroughtImodium(拉肚药)withme.SoIhavealittlebitoftheseandalittlebitofthatjustincase.
George:
Butdarlingwhyareyoutakingaminifan(迷你风扇)
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 职业 文档