饭店英语之餐饮1.ppt
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饭店英语之餐饮1.ppt
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TableReservation预订餐台,Howtoreceivetablereservations如何接受餐桌预订Howtodeclinetablereservations如何婉拒餐桌预订,AimsofStudying,Content,Dialogues,餐厅简介通常包括下面几方面的内容:
nameoftherestaurant餐厅的名字locationoftherestaurant餐厅的位置sizeandsettingcapacity大小及餐位数decorationandfurnishings装潢及布置typeoffoodanddrinksserved餐饮质量typeofguests顾客定位priceoffoodanddrinks餐饮价位serviceandatmosphere服务及环境summaryandrecommendation总结及推荐,一餐厅简介TheIntroductionoftheRestaurant,Dialogues,二预订登记要素,1.客户基本信息guestname客人姓名code登记编号telephonenumber联系电话address联系地址numberofguests就餐人数sit-downtime预订就餐时间,2.客户要求table所需餐位privateroom包房type&number饭菜种类和数量price价格标准menu菜单decoration餐厅布置,Dialogues,3.餐厅政策说明discount折扣优惠payment付款方式cut-offtime餐位保留时间reservationamendmentpolicy预订变更的政策cancellationpolicy取消预订的规定,Dialogues,J:
Goodmorning.TiantianRestaurant.MayIhelpyou?
S:
Idliketoreserveatablefortwo.J:
Yes,sir.Whattimewouldyoulikeyourtable?
S:
Around6:
30p.m.J:
Fine.Illreserveatablefortwoat6:
30,sir.Weshallkeepyourtableuntil7:
00.MayIhaveyournameandtelephonenumber,please?
S:
StephenNobel.Andmynumberis22556688.J:
Couldyoutellmehowtospellyourname?
S:
Yes.N-O-B-E-L,Nobel.J:
Thankyou,Mr.Nobel.Bytheway,asatthepeakhour,wecanonlykeepyourtableforhalfanhour.Thatmeansyoushouldcomebefore7:
00.Welookforwardtohavingyouwithustonight.S:
OK.,TableReservation预订餐台,J=Jane(Receptionist)S=StephenNobel(Guest),Dialogues,J:
ThisisTiantianChineseRestaurant.Goodafternoon.S:
Hello,Idliketoreserveatableforfour.J:
Yes,sir.Whenwouldyouliketohaveatable?
S;Letmesee.atabout7:
00,oh,no,perhapsaround7:
30.J:
Wheredoyouwanttohavethetable,onthefirstfloororonthesecondfloor?
S:
CanIhaveatableonthesecondfloor?
J:
Yes,sir.Youwouldliketoreserveatableforfouratabout7:
30onthesecondfloor.AmIcorrect,sir?
S:
Yes,thatsright.J:
MayIhaveyourname,please?
S;StephenNobel.,AReservationCall电话预订,J=Jane(Receptionist)S=StephenNobel(Guest),Dialogues,J:
Thankyou,Mr.Nobel.S:
Oh,bytheway,isthereanychanceofatablebythewindow?
Mywifelovesit.J:
Iunderstandthat,sir,but,asyouknow,wehavealreadyreceivedmanybookings,soIllhavetocheckfirst.Icannotguaranteeanything,pleasebeassuredthatwelltryourbest.S:
Iwouldappreciateifitcouldbearranged.J:
Illdomybest.Wearelookingforwardtohavingyouwithustonight,Mr.Nobel.Thankyouforcallingus.S:
Thankyou.Bytheway,howlatedoesyourrestaurantopen?
J:
Wenormallycloseat11p.m.,butusuallywewaituntilthelastguestleaves.S:
Fine,thanks.J:
Youarewelcome.,Dialogues,S:
Hello,isthattheTiantianCoffeeShop?
J:
MayIhelpyou?
S:
Idlikeatableforfourat7:
00thisevening.Canyouarrangeitforus?
J:
Justaminute.Illcheckifthereisanyavailability.Imsorry,sir.Ithasbeenfullybookedatthattime.Wouldyoumindchangingitto8:
30p.m.?
Andourdrinksareathalfpriceafter8:
30p.m.S:
Fine,Illchangethetimeto8:
30.J:
Thankyouverymuch.,CanNotSatisfytheReservation无法满足预订需要,J=Jane(Receptionist)S=StephenNobel(Guest),Dialogues,高峰期,thepeakhour,向保证,担保,使确定,assurev.,正规地,正常地,通常地,recommendv.,有效,可利用性,availabilityn.,保证,guaranteev.,期待,lookforwardto,安排,arrangev.,半价,athalfprice,UsefulDrills,(注:
表示此话为客户所说),请问您一共几位?
Howmanypeoplearethereinyourparty?
一共四位,Apartyoffour.,请问您几点钟光临,先生?
Whenshouldweexpectyou,sir?
您想订什么时间的餐位?
Atwhattimewouldyoulikeyourtable?
我想订一个靠窗的座位,Idlikeatablebythewindow.,请您告诉我您的姓名好吗?
MayIhaveyourname,please?
请问这个预订记在谁的名下,先生?
Underwhatnameisthisbookingmade,sir?
UsefulDrills,(注:
表示此话为客户所说),请您拼一下姓名,先生,Wouldyoupleasespellitforme,sir?
请问您的联系电话是多少?
MayIhaveyourcontactnumber,please?
我再为您重复一下好吗?
MayIrepeatitforyou?
您是否还有其他特殊的要求?
Isthereanythingspecial?
您希望订大厅的位置还是单独的包房?
Doyoulikethetableinthehalloraprivateroom?
UsefulDrills,我们全天营业,Wereopenaroundtheclock.,我们从早上9点钟营业到第二天凌晨2点,Wereopenfrom900a.m.until2:
00a.m.,我们全天(24小时)营业,Wereopen24hours.,自带酒水是不收开瓶费的,Thereisnocorkagefeeforbroughtinliquors.,下午1点半至4点包房不设最低消费,Thereisntaminimumchargeforaprivateroomfrom13:
30to16:
00.,UsefulDrills,我想确认一下明天晚上的订座,Idliketoconfirmmyreservationfortomorrownight,please.,您今晚7点钟预订了本餐厅的玫瑰房,请问是否有什么变更?
YourreservationisfortheRoseRoomat7:
00thisevening.WhatelsemayIhelpyouwith?
您的预订已经得到确认,Yourroomisconfirmed.,您什么时候预订的呢?
Whendidyoumakethereservation?
这次预订是用谁的名字呢?
Inwhosenamewasthereservationmade?
我想把我的预订从晚上7点钟改到7点半,Idliketochangemyreservationfrom7:
00p.m.to7:
30p.m.,我们会为您更改预订的,Wellchangethereservationforyou.,我要更改/取消一项预订,Idliketochange/cancelareservation.,UsefulDrills,对不起,我们餐厅在那个时间段的座位都已经订满了,Imsorry.Ourrestaurantisfullybookedatthattime.,对不起,靠近窗户的桌子全都有人订了,Imsorry.Thetablesbythewindowsarealloccupied.,对不起,因为承接了晚上的宴会服务,我们今天不对外预订,Sorry,wedonothavereservationservicetoday,becausewehaveabanquettonight.,对不起,早茶不设预订服务,Sorry,wedonothavereservationserviceformorningtea.,对不起,但是只有一张六人桌了,Sorry,butthereisonlyonetableleftthatseatssixpeople.,Tips,介绍自己或者单位的时候用“ThisisPearlRestaurant.”“ThisisJane.”或者“ItisPearlRestaurant.”“ItsJanespeaking.”也可以直接说“PearlRestaurant.”“Janespeaking.”而不是说“HereisthePearlRestaurant.”“ImJane.”问对方是谁时,可以用“Whosthat”来表达,而不是“Whoareyou?
”,在询问“您找哪位?
”的时候,不要说“Whodoyouwant?
”因为这是很粗鲁不耐烦的说法正确的做法是自报家门,然后问“MayIhelpyou?
”等对方说出他们需要与谁通电话,Tips,1)英文的时间都可以直接用数字读出2)整点也可以读成“时间数字+oclock”3)半点钟也可以读为“halfpast+时间数字”4)一刻钟为“quarter”5)超过整点(半小时内)可以读为“时间数字+past+时间数字”6)接近整点(半小时内)可以读为“时间数字+to+时间数字”,Tips,Exercises,J=Jane(Receptionist)S=StephenNobel(Guest),J:
Goodmorning,sir.(请问您有预订吗?
)S:
No,wehavent.Justwetwo.J:
(对不起,现在餐厅客满,您愿意等一下吗?
)S:
Howlongdoyouthinkwellhavetowait?
J:
(大概15分钟)S:
Oh,thatllbeallright.(我们还不太饿)J:
(请问您贵姓?
)S:
StephenNobel.J:
Thankyou,Mr.Nobel.(请到那边坐一下,稍等片刻一有空桌子我们就会请您入座)S:
Thankyou.,Exercises,现在是下午4点,你是餐厅主管,接到一个订餐电话客人询问营业时间,并要求预订今晚的一张桌子,供4人就餐,客人名字叫斯蒂芬诺贝尔请就以上内容和同学准备一个对话,并在班上表演,Exercises,J=Jane(Receptionist)S=StephenNobel(Guest),J:
Goodafternoon.TiantianRestaurant.MayIhelpyou?
S:
Goodafternoon.Idliketoreserveatablethisevening.Canyoutellmeyourservicehours?
J:
Certainly,sir.Weareopenfrom5:
00p.m.to11:
00p.m.intheevening.S:
Good.Pleasegivemeatable.J:
Howmanypeoplearethereinyourparty,sir?
S:
Four.J:
MayIhaveyourname,sir?
S:
StephenNobel.J:
Fine.AtableforfourpeoplethiseveningforMr.Nobel.AmIcorrect,sir?
S:
Thatsright.J:
Thankyou,Mr.Smith.Welookforwardtoservingyouthisevening.,
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- 关 键 词:
- 饭店 英语 餐饮