旅游英语.docx
- 文档编号:4218550
- 上传时间:2023-05-06
- 格式:DOCX
- 页数:26
- 大小:30.18KB
旅游英语.docx
《旅游英语.docx》由会员分享,可在线阅读,更多相关《旅游英语.docx(26页珍藏版)》请在冰点文库上搜索。
旅游英语
1.MissingLuggage
KeyWords:
missingclaimchecksmisplaceruincomplainupset
UsefulExpressions
a.Myluggageseemstobemissing.
b.CouldIseeyourluggageclaimchecks?
c.WhatamIsupposedtodo?
d.I’llcheckitoutforyou
e.Letmegetarepresentativefromtheairlinetospeakwithyou.
2.AnAngryTourist
Keywords:
apologizeshort-staffedbotherpatience
Usefulexpressions:
a.Whatseemstobetheproblem,Mr.Smith?
HowcanIhelpyou?
b.Pleaseletmeapologizeforthis.
c.Iamsorrytohearthat.Theremusthavebeenamistake.
d.Justtrytogetholdofmewheneveryouneedmyhelp.
3.ADemandingTourist
Keywords:
valuablesupsetentrustreputationprosecutionnotifyHousekeeping
Usefulexpressions:
a.Iftheyreallyaremissing,it’samatterforthepolice.
b.Thiswasentirelyduetoourerror.Pleaseacceptoursincereapologiesfortheinconvenience.
c.Thereisonemorething.
d.I’llhaveoneofthehouse-keepingstafflookthroughyourroomincasetheyarestillthere
4.ComplainingaboutChamberService
Keywords:
apology,misunderstanding,takeaction,investigate,sympathy,win-win
Usefulexpressions:
a.I’llseetoitthataroomattendantistodustitimmediately.
b.Iwilltalktothemanagerofthehotelandmakesurethatthisdoesnothappenagain.
c.Pleasedonothesitatetoletmeknowifyouhaveanyfurtherproblems.
Consolidation
Role-play
oSituationA
Itisinmid-OctoberonthedaybeforetheWestLakeInternationalFireworkFestival.Barshavebeensetuparoundthelaketoprotecttheviewers.Youhaveanelderlygroupgoingtoaboatrideonthelake.Seeingtheobstacle,thegroupstartscomplaining.
Discussamongyourselvesandseehowwouldyouhandlethissituation.
oSituationB
YouaretakingabiggrouptovisitLingyinTemple.Youtoldthemtofollowyoucloselyincasetheygotlost.ButwhenyoucomebackaftervisitingtheTemple,anoldcouplecomestoyouangrilytocomplainthattheydidnotseetheTemplebecausetheydidnotfollowyouforyouwerewalkingtoofastforthem.
Tryyourbesttosolvethisproblem.
1.Lily,thelocalguide,ishelpinganAmericantourgrouptotheircar.Andsheissayingfarewelloutsidethehotel.
oLily:
Isallyourluggagehere?
oTourleader:
Iguessso.
oLily:
Areyousurenothingisleftbehind?
oTourleader:
Yeah,Iamquitesure.
oLily:
Good.Let’ssetofffortheairport.
oTourleader:
Whynot?
oLily:
Howtimeflies!
You’vebeeninChinaforhalfamonth.ItseemsasifitwereonlyyesterdaywhenIwenttomeetyouattheairport.Andnowyou’reLeaving.
Tourleader:
Yeah,ithasbeenawonderfulexperienceforus.
oLily:
Andwhat’syourimpressionofChinanow?
oTourleader:
Well,youknow,beforewecamehere,ourknowledgeaboutChinamainlycamefrombooksandTVprograms.Butnowitmadeaverydeepimpressiononus.IthinkIhaveamuchbetterunderstandingofChineseculturenow.
oLily:
I’mgladyouhaveenjoyedyourstayinChina.
oTourleader:
ThesouvenirsweboughtherewillalwaysremindusofourunforgettabletriptoChina.Andyouhavebeenagreathelptousalongtheway.
Now,I’dliketoexpressmygratitudetoyouonbehalfofourmembers.
oLily:
It’stheleastIcandoforyou.Andit’sagreatpleasureformetobeyourguide.Oh,hereweareattheairport.
2.Now,MissLinda,thelocalguide,ismakingfarewellattheairporttoaChinesetourgroup.
oMissLinda:
Hereweareattheairport.Iwouldliketosaysomethingtoourguests.Couldyoutranslateforme?
oAtourguide:
Mypleasure.
oMissLinda:
Ladiesandgentlemen,timefliesfast.Now,you’releaving.Iwishtosaygoodbyetoeveryone.Firstofall,Iwishtothankyouallfortheunderstandingandcooperationyouhavegivenusinthepastfifteendays.Youhavebeenverypunctualonalloccasions,whichmadethingsaloteasierforourwork.Youhavebeenveryattentivewhenwehadanythingtotellyou.Also,youhavebeenkindenoughtoofferussuggestionsonhowtobetterourguidingservice.I’dliketoaddthatyouarethebestgroupwe’veeverbeenwith.Fifteendaysago,wemetasstrangers;today,webidfarewelltoeachotherasfriends.Ihopeyou’lltakebackhappymemoriesofyourvisittoAmerica.Partingissuchsweetsorrow.It
ishappytomeet,sorrytodepart,andhappytomeetagain.Iwishtoseeyouagaininthefutureandtobeyourguideagain.Onceagain,thankyouforyourcooperationandsupport.
oAtourguide:
(totheguests)Let’sgiveMissLindaawarmapplausetothankherforherservice.
oMissLinda:
Thankyou.Wouldyoupleasewaitformeforafewseconds?
Iamgoingtogettheboardingpassesandluggageclaimcardsforyou!
oAtourguide:
OK,don’tworry.
o(MissLindacomesback.)
oMissLinda:
Sorrytokeepyouwaiting.Hereareyourtickets,boardingpassesandluggageclaimcards.Pleasecheckthem.
oAtourguide:
Thankyouverymuch.
oMissLinda:
Shallwegoforthesecuritychecknow?
Atourguide:
OK.Let’sgo.
oMissLinda:
Hereweare.Thesearetheairportsecuritypersonnel.Now,pleasegetreadyyourplaneticket,groupvisaandboardingpass.
oAtourguide:
Thankyouforyourhelp.
oMissLinda:
It’smyduty.Haveawonderfultimebackhome.
UsefulPatterns
o1.Areyousurenothingisleftbehind?
你确定没有东西
落下吗?
o2.ItseemsasifitwereonlyyesterdaywhenIwenttomeetyouattheairport.我去机场接你们好像就发生在昨天。
o3.Well,youknow,beforewecamehere,ourknowledgeaboutChinamainlycamefrombooksandTVprograms.我们来之前主要是从书和电视上了解中国。
o4.Now,I’dliketoexpressmygratitudetoyouonbehalfofourmembers.现在,我想代表我们团向你表示感谢。
o5.Firstofall,Iwishtothankyouallfortheunderstandingandcooperationyouhavegivenusinthepastfifteendays.首先,我想向你们表示感谢,感谢你
们在过去的十五天里给予的理解与合作。
o6.Youhavebeenverypunctualonalloccasions,whichmadethingsaloteasierforourwork.你们任何时候都很准时,这为我们的工作提供了便利。
o7.Partingissuchsweetsorrow.Itishappytomeet,sorrytodepart,andhappytomeetagain.离别是一种甜蜜的忧愁。
相见欢,别时忧,重逢喜。
o8.Let’sgiveMissLindaawarmapplausetothankherforherservice.
让我们用热烈的掌声感谢琳达小姐的服务。
oAFarewellSpeech
oLadiesandGentlemen:
oThetimehasgonebyquicklyandyourtriptoChinaisdrawingtoaclose.It’sapitythatyoucannotstayinourcountryanylonger.Thenallowmetotake
thisopportunitytosaygoodbyetoyou.
oIwouldliketotellyouthatitisagreatpleasureformetospendthelastfewdaysasyourguide.Ihavehadtheopportunitytomeetandgettoknowyou,
andwehavespentagreatdealoftimetogether.IhopeyouhaveenjoyedthesefewdaysasmuchasIhave.WehavetriedtomakeyourstayhereinChinaaspleasantandenjoyableaspossible.Wesincerelyhopethatyouhaveenjoyedbeinghereandthatonedayinthefutureyouwillreturntovisitusagain.Ifthereisanythingwecandotomakethispossible,pleasefeelfreetocallus.
oIwishtothankyouallforthecooperationandsupportyouhavegivenusinthepastseveraldays.Youhavekeptgoodtimeonalloccasions,whichmadethingsaloteasierforme.Youhavebeenveryattentivewhenwehadanythingtotellyou.
I’dliketoaddthatyouarethebestgroupwe’veeverbeenwith.
oSeveraldaysago,wemetasstrangers;today,wesaygoodbyetoeachotherasfriends.AChinesesayinggoes,“Agoodfriendfromafarbringsadistantlandcloser.”Ihopeyou’lltakebackhappymemoriesofyourtriptoChinaandyouarewelcometocomebacksometimeinthefuture.
oAsyouhaveprobablyobserved,Chinaisdevelopingveryquickly.Whenandifyoucomebackinthefuture,ourcountrymayhavechangedbeyondrecognition.Meanwhile,Iwillcontinuemyhumblejobasatourguide.Iwishtoseeyouagaininthefutureandtobeyourguide.
oOnceagain,thankyouforyourcooperationandsupport.
oGoodbye!
FarewellSpeech
oSomecommonlyusedexpressionsatafarewellspeech:
o“Nothingismoredelightfulthantomeetfriendsfromafar.”
oI’dliketosaythankyouforyourcooperation/friendliness/yourvisittoourplace.
oAllgoodthingsmustcometoanend.
oIhopeyouhaveenjoyedyourvisitto/stayatourplace.
oPleaseallowmetosayafewwordsonbehalfofmytravelcompany.
oWelookforwardtomeetingyouagainverysooninthefuture.
oPleaseremembermetoyourfamiliesandfriendswhenyoureturnhome.
Thegeneralcontentofafarewellspeech
1.showyourappreciationforthevisitors’cooperationduringyourservice;
2.brieflyreviewtheirvisit,andbringthembacktothegreatestmomentsofthetour;
3.apologizeforanyinconveniencesorproblemscausedbythefaultofyourserviceduringtheirstay;
4.welcomethevisitors’suggestionsandadvicefortheimprovementofyourservice;
5.makeabriefintroductiontothenextdestinationoftheirtravel(optional);
6.expressyourregardsfortheirfamiliesandfriendsiftheyarehome-bounding;
7.expressyourwarmwishesfortheircomingjourney
Discuss&DesignItinerary
1.Presentingitinerary
我想向您介绍一下我们初步拟定的活动日程。
oIwouldliketoshowyouour(tentative)itinerary.Howdoyoulikeourschedule?
Howwillyoudiscussthetentativeitinerarywithyourtourists?
o您喜欢我们的日程安排吗?
oHowdoyoulikeourschedule?
oWehaveatightscheduleforyourshort/briefvisit/stay.Ihopeyoudon’tmind.
2.Inquiringwhattheforeignguestswouldliketosee
oHaveyougotanythingspecialinmindthatyouwouldliketosee?
oArethereanyspecialplacesyouareinterestedin?
3.Makingsuggestionsaboutplacestovisit
oPerhapsyou’dliketovisitTianheWaterDrapery.
4.Makingsuggestionsabouttheprocedures
oWhynotvisitafewmoreplacesofinterestbeforelunchandfindafastfoodrestaurantinsteadofthisone?
Iftheweatherisn’tfineforyoutocarryouttheit
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 旅游 英语