酒店英语ppt.ppt
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酒店英语ppt.ppt
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酒店英语酒店英语EnglishforHotelBusinessEnglishforHotelBusiness在酒店里所使用的英,语会话基本上是于商英,日属业语与常生活中所使用的英略会话语有不同,注重。
较礼节概述请您往这边走好吗?
这边请。
Couldyoucomethiswayplease?
Overhere,please.请问您想喝茶吗?
您要喝茶吗?
Couldyoulikesometea?
Doyouwantsometea?
请问您贵姓大名?
您贵姓?
MayIhaveyourname?
Whatsyourname?
正式英语非正式英语不说OK,Sure,Yeah等,而要说Certainly,Sir.Hey,uh-huh,Hangon等,也不适合在酒店中使用。
别说“Idontknow.”回答“不知道”是非常不礼貌的说法。
可以说“justamoment,please.Illcheckthatforyou.”(请稍候,我来帮您确认),然后请有能力处理的人前来协助。
对男性客人,尊称为Sir;面对女性客人时尊称为Ms.注意在招呼客人时,最好说“Excuseme,Sir(Ms)”,不要直接称呼Mr.或Ms.至于称呼小孩,可以直接使用Excuseme,但是不可以直接称呼boy或girl.基本待客英语基本待客英语基本句型招呼语回答MayI.?
Couldyou.?
Wouldyou.?
ShallI.?
MayI.自己要做什么事时,使用MayI.MayIhaveyourname,please?
MayIseeyourpassport,please?
MayIknowyournationality,please?
国籍国籍Couldyou.麻客人,可使用烦时Couldyou.Couldyoufillouttheform,please?
Couldyouwritethatdown,please?
Couldyoudraftthefax,please?
Couldyouholdtheline,please?
Wouldyou.客人的喜好或做什,使用询问么时Wouldyou.Wouldyouliketeaorcoffee?
Wouldyouliketotakeataxi?
Wouldyoumindsittinghere?
ShallI.提供建助、征求意,可使用议协见时ShallI.ShallIdrawthecurtains?
ShallIdrawyouamap?
ShallImakethereservationforyou?
Goodmorning.Goodafternoon.Goodevening.Goodmorning,sir.Areyouchecking-out?
Goodafternoon,sir.WelcometoLIJIAHotel.Goodevening,Ms.MayIhelpyou?
Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?
招呼语中午之前中午至下午六点以前下午六点后过回答一般性的回答Isee,sir.Certainly,sir.方再等一请对会儿Justamoment,please.Thankyouforwaiting.Iamverysorrytohavekeptyouwaiting.Couldyouwaitalittlelonger,please?
要麻客人或是拒客人的要求烦绝IamafraidIcantdothat.Excuseme,sir.Pleaseletmepass.道歉Iamverysorryforthedelay.Iamverysorryfortheinconvenience.Iwouldliketoapologizeforthemistake.回答客人自己“对说Thankyou.”时回答Youarewelcome.Thankyouverymuch.Thankyou,sir.交客人某些西,可以给东时说Hereyouare.Hereisyourroomkey.Hereitis.回答客人准离当备开时Haveaniceday.PleaseenjoyyourstayWehopetoseeyouagainsoon.客人的英以理解当语难时PardonPardonme?
Ibegyourpardon?
Couldyourepeatthat,please?
回答B=行李服(务员Bellman)C=服务员(Clerk)H=客房服(务员Housekeeping)BC=班(领BellCaptain)G=客人(Guest)TotheFrontDesk.客人到台带柜练习一B:
Pleaseenjoyyourstay.G:
OK.Fine.B:
Abellmanwillshowyoutoyourroomwhenyouhavefinishedchecking-in.G:
Isee,thanks.B:
IllshowyoutotheFrontDesk.Thisway,please.Illputyourbagsbythepostoverthere.G:
Yes.Thatsall.B:
Twosuitcasesandonebag.Isthatright?
G:
Justthisthree.B:
Howmanypiecesofluggagedoyouhave?
G:
Thankyou.B:
Goodevening,Ms.WelcometoChina-trustHotel.Guest:
Hello,Idliketocheckinplease.Hotelstaff:
Certainly.CanIhavethenameplease?
Guest:
MrHaroldSmith.HaroldSmith。
Hotelstaff:
Ok,Areyoucheckingouttomorrow?
Guest:
Yes,Iam.Thatsright.Hotelstaff:
Willyouneedawakeupcall,sir?
Guest:
Yesplease.At6.30am.Hotelstaff:
Okthen,yourroomis502onthefifthfloor.Breakfastisservedbetween6.30amand9am.Enjoyyourstay.Guest:
Thankyou.练习二Whatnameisthereservationunder,please?
CouldIhaveyourpassportandcreditcard,please?
Doyouhaveareservation?
Sorrytokeepyouwaiting,sir.Illcheckifthereisaroomavailable.Itlltakeoneminute,sir.Wouldyoulikeasingleroomoradoubleroom?
Youcanalsogetasafedepositboxatourfrontdesk,sir.Yourangforalaundryservice?
Youarewelcome.Ihopeyouhaveapleasantstay.Wouldyoupleasefilloutthisregisrationcard?
Thisway,please.Afteryou,sir.Staff工员Stuff材料,衣物Regisrationcard登卡记Putaway放置,wardrobew:
drub衣柜In-roomsafe室保箱内险Safedepositebox保箱险Valetservice送洗服务Washandpress洗熨Stain点,瑕疵污Guarantee担保,保证Limosinen.豪;大型豪华轿车华轿车
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