售后服务承诺书 英文.docx
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售后服务承诺书 英文.docx
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售后服务承诺书英文
售后服务承诺书英文
1.Basicrequirementsofourafter-saleservice
1)Ifanyqualityproblemssuchasdesign,manufacture,functionorprocedureoccurwithinthe
guaranteeperiod,SCCWshalltakefullresponsibilityandbearalltheeconomiclossesincurred.
2)Ifanyqualityproblemsoccurswithintheguaranteeperiod,SCCWshallprovideon-site
serviceafterreceivethebuyer’snoticein24hrs.
3)Ifanybigqualityproblemsoccursoutoftheguaranteeperiod,SCCWwillsendmaintenance
techniciantoprovidevisitingserviceafterreceivethebuyer’snoticein24hrsandchargeforafavorableprice.
4)SCCWwillprovidealifetimefavorablepricetothebuyerwiththematerialsandspareparts
usedinsystemoperation,equipmentmaintenance.
Theabovementionedareonlybasicafter-saleservicerequirements,wewillmakemorepromisesrelatedtoqualityassuranceandoperationguaranteemechanism.
2.After-saleservicecommitment
1)Qualityandservicecommitment:
After-saleservicedepartment:
SCCWwillsetupaafter-saleservicedepartmentandsparepartscenterspecifiedforValinArcelorMittalAutomotiveSteelCo.,LtdCraneinMainFactoryBuildingofColdRollingProjectandprovideprofessionalequipmentmaintenanceengineers.
Paymentofmaintenanceexpense:
AllthemaintenanceexpensewithintheguaranteeperiodshallbebornebySCCW.
After-saleservicemeasureswithintheguaranteeperiod
Theafter-saleserviceworkisanimportantpartofourmarketingandsaleswork.Thequalityofserviceprovidedwillnotonlyinfluencethecompanycredit,butalsocloselyrelatetothesafelyrunningoftheequipments.InordertomaintainthegoodreputationofHercules,SCCWwillstrictlyobserverelevantnationalregulationsaboutProduct-QualityLawandprovidehighqualityproductswiththeprincipleofhospitablereception,enthusiasticservice,quickresponseandpromptresolution.Wewillconscientiouslyimplementtheafter-saleserviceworkinfull-scale,andmakecommitmenttoourclientsasfollows:
1.Selectandappointengineeringtechniciansandworkerswhoareprofessionally
competentandpersonallycommittedtoundertaketheafter-saleservicework.Meanwhilesetuptheserviceofficemadeupofchiefengineeroffice,projectoffice,technicalcenter,after-saleservicedepartmentandworkshopspecialistsledandcoordinatedbymarketingandsalesdepartment.
2.DuringtheValinArcelorMittalAutomotiveSteelCo.,LtdCraneinMainFactory
BuildingofColdRollingProjecton-siteinstallationandtrialun,appointspecializedafter-saleservicepersonneltoworkattheworkplace
售后服务承诺书英文[篇2]
范本1
售后服务承诺书
凡购买我公司产品保修壹年,在质保期内出现质量问题,本公司免费维修,终身提供技术支持及配件。
售后服务不受时间限制,在接到电话后立即派人解决,听取用户反馈意见并及时处理。
如果您在使用我们的产品时遇到问题,欢迎随时与我们联系。
英文翻译:
after-salesserviceletterofcommitment:
allproductspurchasedinourcompanyareguaranteedtokeepingoodrepairforoneyear.ifqualityproblemshappeninguaranteeperiod,ourcompanywillmaintainforfree.additionally,ourcompanyprovidestechnicalsupportandfittingsforlife.after-salesserviceisn’trestrictedbytimeandwewillassigntechnicalpersonneltosolveyourproblemsimmediatelyafterreceivingtelephoneandhearfeedbackideaofusersanddealwiththemintime.ifyouarecaughtinsomeproblemswhenusingourproducts,welcometocontactusatanytime.
范本2
售后服务承诺书
aftersaleserviceundertaking
浙江新天地家私秉持“全方位、高品质、快速度”的服务标准,以客户满意为目标,谨此公开承诺。
zhejiangnewworldfurnitureupholdtheprincipleof“afullrange,highquality,fast“servicestandards,customersatisfactionasthegoal,tothepubliccommitment.
一、服务承诺
one,servicecommitment
1.我公司组建了一批强硬的应急维修服务队,有经验丰富的现场工程师和高级技师,对出现的任何问题都能在最快的时间内赶到现场,进行维修和更换。
1,ourcompanyhassetupanumberoftoughemergencyserviceteam,on-siteexperiencedengineersandseniortechnicians,arrivedonthesceneinthefastesttimeforanyproblems,maintenanceandreplacement.
2.产品交付一周内,我公司售后服务部的工作人员会根据客户的联系方式,进行电话跟踪咨询,直到客户满意为止。
2productdeliverywithinoneweek,mycompanyafter-salesservicedepartmentstaffcanaccordingtothecustomer’scontactphonetrackingservice,untilthecustomersatisfied.
3.所有有关于产品质量投诉,在1小时内经予答复,24小时内赶到现场,并根据投诉的情况确定处理措施,进行维修和更换。
3ofallaboutproductqualitycomplaints,within1hoursafterthereply,rushedtothescenewithin24hours,andtodeterminethetreatmentmeasuresaccordingtothecomplaint,repairandreplacement.
4.我公司承诺所有维修人员随叫随到,更好的为客户排忧解难。
4ipromiseallmaintenancepersonnelavailability,thebetterforthecustomers.
5.保质期内有关于产品质量引发的费用,由我公司承担。
5thewarrantyperiodonthequalityoftheproductsthecostsbornebymycompany.
6.保质期内由于贵方的使用不当,或者是自然环境造成的我方免费提供维修,维修所用的材料和配件均只收[)成本价。
6thewarrantyperiodduetoimproperyouuse,orthenaturalenvironmentcausedbytheustoprovidefreerepair,therepairmaterialsandaccessoriesarechargedonlythecostprice.
7.超出保修期的产品,我公司承诺终身定期上门检测和维护。
7beyondthewarrantyperiodoftheproduct,ourcompanypromiseslifelongregularon-siteinspectionandmaintenance.
二、运输方式
two,transportationmode
1.所有货物免费运送到客户手中,免费安装、调试及安装保养。
维护人员告知客户如何ofallthegoodsfreedeliveredtoourcustomers,freeinstallation,commissioningandinstallationandmaintenance.maintenancepersonneltoinformcustomershowtomakeproductmaintenanceofcommonsense,untiltheyaresatisfied.
2.所有货物安装调试完毕后,由客户查看、验收后方可离开现场。
2ofallthegoodsafterinstallation,check,acceptancebythecustomerbeforeleavingthescene.
三、退换货物承诺
three,returnedgoodscommitment
1.所退换产品要求具备商品完整的外包装、配件,说明书、保修卡、发票、发货单,退换原因的说明。
1thereturnedproductsrequirepackaging,accessoriescompletespecification,commodity,invoice,warrantycards,invoices,returnedthereasons.
2.用户在正常使用的情况下出现质量问题,在保质期内请快速与我公司取得联系,以方便用户得到及时的维修和更换。
2userqualityproblemsariseinthenormalusecondition,inthewarrantyperiodpleasefastcontactwithourcompany,tofacilitatetheusersreceivetimelymaintenanceandreplacement.
3.现在下列情况不能享受我公司退换承诺。
3nowthefollowingsituationcannotenjoymycompanyexchangecommitment.
a.产品曾被非正常使用。
thea.productwasnotnormaluse.
b.非正常情况下存储、潮湿。
b.abnormalconditions,wetstorage.
c.XX的修理、误用、滥用和改动。
c.unauthorizedrepair,misuse,abuseandchange.
d.食物和液体溅落导致的损坏。
d.foodandliquidsplashdamagetothe.
e.产品的正常的磨损。
e.productsofthenormalwearandtear.
f.超出保质期。
f.beyondtheshelflife.
特别注意:
由于照片显示原因,无法保证页面所显示产品的颜色与产品实际颜色完全一致,我公司将尽力说明。
specialnote:
becausethephotodisplayreasons,cannotguaranteethepagedisplayproductcolorandthetruecolorsoftheproductsiscompletelyconsistent,iwilltrytoexplain.
售后服务承诺书英文[篇3]
凡购买我公司产品保修壹年,在质保期内出现质量问题,本公司免费维修,终身提供技术支持及配件。
售后服务不受时间限制,在接到电话后立即派人解决,听取用户反馈意见并及时处理。
如果您在使用我们的产品时遇到问题,欢迎随时与我们联系。
allproductspurchasedinourcompanyareguaranteedtokeepingoodrepairforoneyear.ifqualityproblemshappeninguaranteeperiod,ourcompanywillmaintainforfree.additionally,ourcompanyprovidestechnicalsupportandfittingsforlife.after-salesserviceisn’trestrictedbytimeandwewillassigntechnicalpersonneltosolveyourproblemsimmediatelyafterreceivingtelephoneandhearfeedbackideaofusersanddealwiththemintime.ifyouarecaughtinsomeproblemswhenusingourproducts,welcometocontactusatanytime.
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