好的回复记录.docx
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好的回复记录.docx
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好的回复记录
船期+没有追踪号
Dear,friend
thanksforyourmessage,WelearnfromthesystemthatyourgoodshavebeenshippedonAug.4,about35-45daysreceivefromChina,shippingwithoutatrackingnumber,becaseatrackingnumbercost$3
haveaniceday
kevin
HI.Dearmyfriend.
Youleavethemessage"measurementsaren'tasstated,Ipoddidn,tfit"toourshop.
Iamsosorryaboutthat.
Ourproductiscomefromoursupplierandwecan'tcheckthem,
Sosometimesomeproductsmaybehassomeproblemthatwedon'tknow.
Yourproducthassomeproblem,youneedtocontactusfirst.
Thenwecansolveit,myfriend.
Wecanrefundthemoneybackforyouorresendnewgooditemforyou.
Socanyoupleasechangethefeedbacktopositive?
Thisisveryimportantforus.
Thanksforyourkindlyunderstanding.
Iwanttodogoodbusiness.
Iamlookingforwardtoyourletter.
FriendlyGreetings.
Kevin
Dearfriend
thanksforyourmessage.Oursuppliersaskedustocollectbadpictureitems,preventthenexterror.Hopecangetyourunderstandingandsupport.
anotherwehadrecordorder.itwillresendyousoonfromchina
haveaniceday
kevin
要pp账号
Dear,friend
thanksforyourverykindlyunderstanding,wewillresendyouASAP,andwouldyousendmeyourppaccount?
wewillsendyouinvoice,thankyou,ifanyotherquestion,plsfeelfreetoletusknow,wewilldoourbestforyou
lookingforwardtohearingfromyou
haveaniceday!
hedy
要好评
Dear,friend
thanksforyourmessage,Thanksforyourgreatsupportsandkindlyunderstanding
Couldyouleavemeapositive5starfeedbackratingscore?
THX
ifanyotherquestion,plsfeelfreetoletusknow,wewilldoourbestforyou
lookingforwardtohearingfromyou
haveaniceday!
hedy
shippingwithoutatrackingnumber,becaseatrackingnumbercost$3
Couldyouleavemeapositive5starfeedbackratingscore?
THX
Dear,friend
thanksforyourmessage,Welearnthroughthesystem,thatyourgoodshavebeenshippedinAugust10.Aboutthearrivaltimeof20-35days,I'msorrywedonothavetrackingnumber
haveaniceday!
kevin
不付款开case
Dearfriend
thanksforyourmessageItdoesnotmatter,butsosorryiftwodaysofnon-payment,oursystemwillautomaticallyopenthecase.HoweverAslongasyoupay,casewillbecanceled.
haveaniceday
kevin
1重寄灯珠和驱动
Dearfriend,
Thanksforyourmessage.Iamsorryforthisissue.Thismaybelampbeadanddriveoutofthequestion,howaboutsendyouanewlampbeadanddriver,youfixit?
Ifthereanyyouneed,pleasefeelfreetoletmeknow,Iwilldomybestforyou.
Lookingforwardtohearingfromyousoon.
Haveaniceday!
Yourssincerely,
Kevin
2物品还没有收到等待的
Dearfriend,
Thanksforyourmessage.Iamverysorryforthisshipping.Accordingtoourshippingstatistic,theshippingtimeisabout30-45businessdays.
Ithinkyouwillreceiveditsoon.Ifyoustilldonotreceiveyouritemswithin7days.Plsfeelfreetocontactme.IwillfullrefundORre-sendnewonetoyou.
Pleasedonotworry,wearehonestfactorysellerandhavestrongbuyersprotectionpolicy.Couldyoupleasewaitforawhile?
Itwillbehighlyappreciated.andAsitisinternationalshipping,Icannotcontroltheshippingtime,butIcanprovidemybestserviceforyou.
Ofcourse,youaremyvaluedcustomer,Iwilldomybestforyou.IFthereanyIcandoforyou,pleasefeelfreetoletmeknow,Iamsureourfinalsolutionwillmakeyoutotalsatisfactory.
Thanksforyourkindlyunderstandingandgreatsupports.
Haveaniceday~!
Yourssincerely,
Kevin
3表示感谢的
Hi,friend,
Thanks for your great supports and kindly understanding. If any,please feel free to let me know,I will do my best for you.
Have a nice day.
Kevin
4叫客户重发图片来
Dearfriend,
Thanksforyourmessage.Iamsorryforthisissue.Pleasedonotworry,asyouaremyvaluedcustomer,iwilldomybestforyou.
CouldyoupleasesendmeanimagethroughebayMessagecenter?
Hopefullytogetyourkindlyunderstandingandgreatsupports.Aftergetfinalconfirmaton,iwilldomybestforyou.Iamsureoursolutionwillmakeyoutotalsatisfactory.
Ifthereanyyouneed,pleasefeelfreetoletmeknow,Iwilldomybestforyou.
Lookingforwardtohearingfromyousoon.
Haveaniceday!
Yourssincerely,
Kevin
5请求重寄发图片
Dear friend,
I am so sorry to hear that.
I think the package was broken in the transportation,We can resend new chips for you right now, would you send me some photos?
are you satisfied with that?
Please kindly advice.
Looking forward to hearing from you
Have a nice day!
:
)
Best regards,
Kevin
6建立订单,马上重发了
Dearfriend,
Iamsorrytoletyouwaitsolongtime.
Wehavebuiltfortheorder,andwewillsenditsoon.
Sorryforourcareless.
Couldyouwaitforafewdays?
Ifthereisanyquestionoranythingwecandoforyou,pleasefeelfreetocontactus.Thanksyou!
Kevin
Dearfriend
thankforyourmessageYourtrackingnumberis:
RF340113905SG
Thefollowingisalogisticsandtracing
单号(小包):
RF340113905SG
包裹状态:
成功签收(8天)
目的国家:
法国
2015-07-1700:
00DistribuéBALLANCOURTSURESSONNEPDC1(91).
2015-07-1700:
00EncoursdetraitementàBALLANCOURTSURESSONNEPDC1(91).
2015-07-1000:
00Départpaysd'origineSINGAPOUR(SG).
发件国家:
新加坡
2015-07-1713:
01ProductDelivered(Countrycode:
FR)
2015-07-1208:
12Despatchedtooverseas(Countrycode:
FR)
2015-07-1008:
12ReceivedfromCustomer
======================================
Poweredby
maybehedyhadsentyouawrongmessage,andasyousee,theparcelwasbesigned,ithinkmaybeyourfriendsignedforyou,couldyouaskedthem?
thankyouverymuch.
hopingtogetyourkindlyunderstanding
ifany,plsfeelfreetoletusknow,wewilldoourbestforyou
haveaniceday
kevin
运输过程中碰坏重寄灯
Dearfriend
thanksforyourmessage.Itemsmaybeinthelogisticsandtransportbreaksomething,wedonothavetheabilitytocontrolthebehaviorofthelogistics,Ihopeyoucanalotofunderstandingandsupport
howaboutweresendyouanewlights?
rightnow.Ofcourse,youcanalsogiveyouarefund,choosewhichonedoyouprefer?
haveaniceday
Kevin
接线情况
Dearfriend
Thanksforyourmessage.Theyellowisearthline/Groundline,thePurpleisliveline/Hotline,thebuleisneutralline.Ifthereisanyquestionoranythingwecandoforyou,pleasefeelfreetoletusknowfirst.Wewoulddoourbesttoresolveitassoonaswecould.
Haveaniceday!
:
)
Bestregards,
Kevin
问客人更多有关的消息
Hifriend,
Thanksforyourgreatsupport.
AndIamverysorrytohearthebadnews.
Pleasedon'tworried,
Couldyoupleasetellmemoredetailabouttheissue?
Iwillhelpyousolvetheissueassoonaswecan,allright?
Thankyouverymuch.
Bestwishes
我们在查问邮件发生什么事,有消息告诉你
Kevin
dearJames
thanksforyourmessage,ialsocannotcheckthelogisticsinformation,butweareaskingthepostofficewhatwashappen,andwegettheanswer,wewillsendyouamessage。
hopetogetyourkindlyunderstanding。
haveaniceday!
Hedy
建立订单,重发
Dearfriend
thanksforyourmessage.Wehavebuiltfortheorder,andwewillsenditsoon
haveaniceday
Kevin
我会敦促我的财务人员退钱给你
hi,friend
thanksforyourmessage,wewillurgeourfinancestafftorefundyou
haveaniceday
Kevin
我们将在什么时候发货
Dear,friend
thanksforyourmessage,WelearnfromthesystemyourgoodshavebeenshippedonAugust5,shippingtimeisabout20-25businessdays
ifanyotherquestion,plsfeelfreetoletusknow,wewilldoourbestforyou
haveaniceday!
Kevin
must1108
你要重支付
Dear,friend
thanksforyourmessage,wewillrefundyou,andyouneedtopaywhenyouhadreceivedtheparcel,
hopingtogetyourkindlyunderstanding
ifanyotherquestion,plsfeelfreetoletusknow,wewilldoourbestforyou
lookingforwardtohearingfromyou
haveaniceday!
Kevin
给五星评价
HelloagainKevin
ThankyoufriendIreceiveditemtodayandtestedallworkingo.k...good...
Thankyouagainforallyourhelpandtimeexplainingmyquestionsaboutthisitemwilldomorebusinesswithyouagain.
Iwillnowleaveyouapositive5starfeedbackratingscoreandhopefullyyoucandothesameformefriend..
Thanksagain
Haveagreatday!
Regards
hi,friend,
thankforyourgreatsupportandreallysorryforresponseyousolateandIwillletoursalesuploaditintoourstore.
anditissamewiththeimageswesent.andwecandothisbusinessthroughpaypaldirectly
pleassedonotworroy,wearehonestfactorysellerandhavestrongbuyersprotectionpolicy
Lookingforwardtohearingfromyousoon
Haveaniceday
Jacky
建议修改差评
Wearesosorrytoreceiveyournegativefeedback.Pleaseacceptoursincereapologiesforthefaultyitemyoureceived.
Iamafraidthedefectiveitemwascausedduringmass-produce,sometimetherehasafewpiecesdefectiveandwedidnotfounditout,hopeyoucouldkindlyforgivethismistake.Yourunderstandingwouldbemuchappreciated.
Inordertomakecompensationforthefaultyitem,wewouldliketofullyrefundyourpaymentorarrangetosendareplacementtoyouwithoutreturninganything.Pleasekindlyadvise.
Meanwhile,wesincerelyhopethatyoucouldreviseyourfeedbacktoapositiveoneafterwe'vesolvedtheproblemsinceyourfeedbackisveryimportanttoourbusiness'sdevelopment.
Onceagain,weapologizeagainforalltheinconveniencecausedforyou.Pleasefeelfreetogetbacktomeandpleasedoletusknowifyouhaveanyfurtherinquiries.Wewilltakeeveryactionpossibletokeepyouhappyandsatisfied.
Lookingforwardtohearingfromyou
Kevin
发错产品,低价处理
Thanksforyourmessage.Weareverysorryaboutthat.
Andforthethisproductsyouhavereceived,wouldyoumindtokeepit,ifweofferyouaverylowprice?
Ofcourse,wealsocanresendtheitemsforyou.
Whichsolutionyoumoresa
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