商务信函BEC课件.docx
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商务信函BEC课件.docx
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商务信函BEC课件
Unit3Onthephone
TelephoneMessage
For:
MeetingMrsRobinson
From:
HansBraun
Tel.:
65131473
Message:
MrHansBraunwon’tbeabletomeetMrsRobinsononTuesdayafternoonat4pm.ButhecanmeetheronWednesdayat9.30.Pleasecallhimbacktoconfirm.
Actionrequired:
Pleasecallback√
Callerwillcallbacklater
Noactionrequired
Messagetakenby:
DateTime
5.1.4
Message
To:
Date:
Message
TelephoneMessage
For:
theArrangementsfortheCongressinJuly
From:
PeterSchulz
Tel.:
014569924
Message:
PeterSchulzcalledaboutthearrangementsforthecongressinJuly.Pleasecallhimbackbefore4pmtodayoranytimetomorrow.
Actionrequired:
Pleasecallback
Callerwillcallbacklater
Noactionrequired
Messagetakenby:
DateTime
Message
To:
Date:
Message
TelephoneMessage
For:
AMix-upabouttheLabellingofProduct
From:
PaolaAndreotti
Tel.:
0025589847
Message:
PaolaAndreotticalledaboutamix-upaboutthelabellingofproductnumber15437BfortheItalianmarket.Pleasecallherbackbeforetomorrowevening.
Actionrequired:
Pleasecallback
Callerwillcallbacklater
Noactionrequired
Messagetakenby:
BonSwenson
DateTime
Message
To:
MrBoxDate:
Message
TelephoneMessage
For:
MrWong’sArrival
From:
MrWong
Tel.:
Message:
MrWongcalledfromSingapore.HewillarriveinMelbourneat1amlocaltimethisSaturday.HeenquiredaboutwhetherMrsCoxwouldstillbeabletomeethimornot.AndpleaseinformtheRoyalHotelthathe’llbearrivingverylate.Pleasetelexorphonehimtoconfirm.
Actionrequired:
Pleasecallback
Callerwillcallbacklater
Noactionrequired
Messagetakenby:
DateTime
Unit4Summaries,notes,reports
1.1LookatFile69todraftareportwithyourpartner(4.3E)
Modelreport
FROM:
PersonnelManagerDivisionA
TO:
ManagingDirector
DATE:
16May20_
SUBJECT:
Proposedinstallationofclocking-inmachines
1Followingyourmemorandumof27Aprilwecarriedoutasmallstudyofstaffviewsinthreeselecteddepartmentstoseehowthearrangementsofbreakshadbeenworking.Iheresummarizetheresults:
a)65%officeworkersfoundthepresentbreakarrangementssatisfactory;
b)25%wouldbeinfavourofashorterlunchbreakandfinishingearlier.
2Itistooearlytosaydefinitelyhowmanymachineswouldbeneeded.Butatleastoneforeverydivisionalofficeseemsareasonableestimate.
3Ialsoaskedmypersonnelofficersaboutthesavingoftime.Theythinkthatanimprovementintime-keepingcouldbemade.
2Thestaff’sreactiontotheideawasnotveryencouraging.Inthesurveywecarriedonly15%saidtheywouldbeinfavourofusingclocking-inmachines.Iftheyhadthechoicetheywouldprefernottousethem.
3Youalsoaskedformyviewsonhowtodealwiththeunion.Ihadameetingwiththechiefunionrepresentative.Imentionedthatinsomedepartmentsthelunchbreakwaslastingalotlongerthanisactuallyallowed.Therepresentative’sanswerwasnotveryhelpful.Shesaidtheunionwouldalwaysinsistonthelunchbreakbeingleftasitis.Thereisapointbeyondwhichnonegotiationwouldbepossiblewithoutaskingalltheunionmembersinthecompanytheiropinion.
Inconclusion,itseemsimportanttodrawtheBoard’sattentiontopossibledifficultieswhichtherapidinstallationofclocking-inmachinescouldbring.Weneedtodiscusstheproblemalittlelongerandwithmorepeoplebeforetakinganyaction,itwouldseem.
Unit5Workingtogether
(5.1D2)
1.1.1Memo:
“send”thememotoyourpartnerandreceivehis/hers.
Modelmemo
MEMORANDUM
From:
PublicityOfficerTo:
ManagingDirector
Subject:
VisitorformDenmarkDate:
13September20_
On15NovemberMsAnitaTrosborg,DesignDirectoroftheTivoliDesignConsortiumofCopenhagenispayingavisittoouroffices.
Iwouldliketoaskwhetheryouarelikelytobeinthatmorning.IfpossibleIwouldliketobringMsTrosborgtoseeyouforabriefmeeting,probablytenminutesorso,justtomakecontact.Would11.45beOK?
Pleaseletmeknowassoonaspossibleifitisinconvenient.
Thanks.
Sarah(handwrittensignature)
(5.1D3)
Modelfax
NameofYourCompany
Youraddress,YourTown,YourCountry
AnitaTrosborg
DesignDirector
TivoliDesignConsortium
Berstorffsgade19
DK–1577Copenhagen
Denmark
Fax:
+(45)56394238Date
DearAnitaTrosborg,
Wethankyouforyourenquiryconcerningyourprospectivevisithere.
Iamwritingtosaythatitwouldbeconvenientforyoutovisitourofficeon15November,from11.30.Ihavearrangedabriefmeetingwithourmanagingdirectorandthenameetingandpossiblylunchwithourdesignmanagerafterthat.
Ihopeyouwillfindthetimeconvenient.
Ifso,pleaseconfirmassoonaspossible.
Welookforwardtoreceivingyou.
Yourssincerely,
SarahBaxter(handwrittensignature)
PublicityOfficer
1.2(5.4B)
Modelletter
HYUNDAI,K.P.O.Box92Seoul,Korea,Fax:
(02)741-2341
Dear…,
Youaskedforsomeinformationaboutthiscompany.
AlthoughHyundaiiswellknownforitscarmanufacturing,infactHyundaiMotormakesuponly21%ofthebusiness.Thecompanyoriginatedin1947.
Thecompanymanufacturesengineeringproductsincludingships.ButinadditiontheKoreanbasedcompanyhasmanyconstructioncontractsoverseas.MostrecentlyHyundaihasbeenengagedinSiberiadevelopingthatcountry’snaturalresources.
WedonothaveinformationavailableconcerningHyundai’scompanystructureandworkforce,butalookatitsrangeofproductswhichcoversemiconductors,heavyequipmentandpetrochemical,amongothers,showsthatitisalargecompany.
ItisoneofthemostsuccessfulcompaniesinKoreaandiswellpreparedforthechallengeswhichthefutureposes.
Ifyouhaveanyfurtherquestions,pleasegetintouchwithme.
Yourssincerely,
Unit6Internationaltrade
1.2Writing(6.2C)
Modelletter(onthesameformofletterpaperasthatonPage56)
Name
Addressofsupplier
3November20_
DearSirs,
Lightweightbatteries
WearethemanufacturersofBROADWAYdeliveryvehiclesandelectricvehiclesfordisabledpeople.OurcompanyisasubsidiaryofBroadwayInternationalInc.ofPortland,Oregon.Weareseekinganalternativesupplieroflightweightbatteriestopowerourvehicles.Asfarasweareawareyoudonothavealocaldistributorofyourproductsinthiscountry.
Afullspecificationofourrequirementsisgivenontheattachedsheet.
Quantityrequired:
4,800units
Delivery:
by15January20_
PleasequoteusyourbestCIFprice,givingafullspecificationofyourproductandshippingdate.
Wewouldneedtohavesamplesofthebatteriestotestinourlaboratoriesbeforeplacingafirmorder.
Weusuallydealwithnewsuppliersonthebasisofpaymentinourcurrencybyconfirmed60-dayirrevocableletterofcredit.
Ifourlaboratorytestsaresatisfactoryandyoucanprovideuswithagoodpriceandservice,wewillbehappytoplacemoresubstantialordersonaregularbasis.
Welookforwardtoreceivinganearlyreplytothisenquiry.
Yoursfaithfully,
FredNorth(handwrittensignature)
FredA.North
BuyingManager
Enclosed:
specificationandtechnicalbrochure
1.1Writing(6.3B)
Modelletters,e-mailsorfaxes
Enquiry#1
DearMrHanson,
ThankyouverymuchforyourenquiryaboutAntiSpyProducts.
Asyourequestedwearesendingyouourlatestcatalogofsecurityproducts.WehavedebitedyourAmericanExpresscard#667589980forthesumof$50US.This$50willbediscountedfromyourfirstpurchasefromthecatalog.
Dopleasegetintouchwithmeifyouhaveanyqueriedaboutanyofourproductswhicharenotcoveredinthecatalog.
Sincerely,
Enquiry#2
DearMrPerez,
ThankyouverymuchforyourenquiryaboutAntiSpyProducts.
Iampleasedtoinformyouthatwedosupplyaportablelisteningdevicedetector:
theAntispyTMCJ4000Pisabattery-drivendevicewhichwilldetectanyeavesdroppingdeviceswithin20feet.Itisverycompact,looksjustlikeaWalkmanandcostsonly$359.Foranorderoffiveormoreitemswearehappytoofferyouarebateof20%,makingthepriceperitem$287.20.Allourpricesincludeshippingbyair.Icanalsoconfirmthatthisproductisavailablefromstockatthistime.
Ifyouwouldliketoseeacopyofourcomplete120ppcatalogthisisavailablefor$50–whichisrefundablewhenyouplaceanorder.However,ifyoudecidetoorderoneofourCJ4000Psafreecatalogwillbeincludedwithyourorder.
Sincerely,
Modelletters,e-mailsorfaxes
Enquiry#3
DearMsGraham,
ThankyouverymuchforyourenquiryaboutAntiSpyProdusts.
Wedocarryatelephonescrambler:
theLR44OctopusTelephoneScrambler.Thepriceforthisis$299includingshippingbyair.
Icanconfirmthatthisproductissuitableforbothtonedialandpulsedialandwilladjustautomaticallytoanymainsvoltagefrom100to250volts.
WehaveonlyoneoftheseitemsavailableatthistimebutwillhavefullstocksfromAugust15.
Pleaseletmeknowbyfaxtodayifyouwouldliketopurchaseoneatthistime–IhavereservedouroneremainingLR44foryoufor24hours.Pleasenotethatyouwouldneedanimportlicenseforthisproduct.
Ifyouwouldliketoseeacopyofourcomplete120pagecatalogthisisavailablefor$50–whichisrefundablewhenyouplaceanorder.However,ifyoudecidetoorderoneofourLR44safreecatalogwillbeincludedwithyourorder.
Sincerely,
Enquiry#4
DearMrOvambo,
ThankyouverymuchforyourenquiryaboutAntiSpyProducts.
IregretthatweareunabletosupplyourScreenProtectoratthistime.ThisisbecauseoftheimportrestrictionsintoNigeriawhicharecurrentlyinforce.
However,o
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