BEC高级真题集听力原文文档格式.docx
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BEC高级真题集听力原文文档格式.docx
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ThankyouJane,forthatflatteringintroduction.IhopeIcanliveuptoit.Sotobegin.Therearetwomaindifficultiesfacingallcorporationstoday.Firstly,howtomakethemselvesmorecustomer-driven.Secondly,andasaresultofthat,isthequestionofhowtogoaboutthemajortaskofdevelopingandimplementingneworganisationalstructures.Thisisaseniormanagementsessionandisdesignedtoprovideyouwithtwothings.Ihopethatbytheendofthesessionyouwillbeequippedtodesignyourownframeworkforaction.Tohelpyoudothisyouwillalsobeabletotakeawaydocumentationofreal-lifecasestudiesthatI’vebeeninvolvedin.So,ifyouwouldliketolookatthescreen...
[pause]
Nowlistentotherecordingagain.
ThatistheendofPartOne.Younowhavetwentysecondstocheckyouranswers.
PartTwo.Questions13to22.
Youwillhearfivedifferentbusinesspeopletalkingabouttripstheyhaverecentlybeenon.
Foreachextracttherearetwotasks.LookatTaskOne.Foreachquestion13-17,choosethepurposeofeachtrip,fromthelistA-H.NowlookatTaskTwo.Foreachquestion18-22,choosetheproblemdescribed,fromthelistA-H.
Afteryouhavelistenedonce,replaytherecording
Younowhavethirtysecondstoreadthetwolists.
Nowlisten,anddothetwotasks.
Ofcourse,Iwaslookingforwardtoit.Imean,itmeantseeingtheresultsofquitealengthyprocesstofindtherightperson,whichImyselfhadinvestedquitealotoftimein.It’sademandingpost,withalotofresponsibility.Ithinkthepotentialwethoughtwe’dspottedisbeingrealised,andthatshe’sgoingtodeliverthesortofnewinitiativeswehopedfor.She’salreadygottheteamadaptingtoherapproach.ButIdidfeelabitstupidinthemeeting,sittingtherewithouttherightfigures.Ijustcan’tbelieveIdidn’tpickupthechart.Icouldstillseeit,sittingonmydesk.
Woman:
Well,thewholethingwasaseriouschallenge,andifI’mhonestIdidn’treallyfeeluptoitinthefirstplace.Itwasn’tagoodtimetobegoingawayfromtheoffice,andIcertainlydidn’tfeelhappy,beingaskedtopresentprettydifferentideasatthisstageofthegame.Icompletelyunderstandthatthelastthingtheywantedwastohavesomeonedroppinginfromabove,asitwere,andsaying,oh,well,we’vedecidedtochangetherules,etcetera.They’dbeenapplyingthesystemasitwasingoodfaith.AndthenIwasjustsotired.Whatwiththeweddingcelebrationgoingoninthehotel,Idefinitelydidn’tgetenoughrest,andthatleftmedisorientated,soIunderperformed.
Iwasn’thappytobegoingouttherewhentherewassomuchthathadtobedealtwith,justleftthereonmydesk.Mysecretary’sextremelygood,butshecan’tdotheimpossible,obviously.Butitwasclearlycrucialtogetsomekindofideaofwhatitlookedlike,whetherwewereontotherightkindofthing.Gettingtherightlocationandspaceisvital.I’mmoreorlessconvincedthatthisisrightforwhatwewant.Itwillattractcustomers.Thetroubleis,Ihadout-of-datearchitect’splanswithme,soIkeptgettingconfusedaboutthedimensions.Butthehotelstaffwerereallyhelpfulwhenweweretryingtogettheup-to-datestufffaxedthrough.
It’sthefirsttimeI’vebeenovertheresincewedecidedtogoaheadwiththeexpansionandImustsayIwasimpressedwiththenumberofreallygoodcandidatestherewere.Itreallyisagoodregion,intermsofbeingabletoattractandrecruittherightpeopleandI’mconfidentwechosetherightpeople.Iwishthesamethingwastruefortheotherbranches.WhatIjustcan’tbelieveisthatImanagedtosetsuchabadexamplebyarrivingawholehourafterweshouldhavestarted.Ifeltlikearealfool,goingonaboutheavytraffic,whenI’dneveracceptthatkindofexcusemyself!
Theysaiditwasalldifferent,andtheycertainlyweren’twrong!
Icouldhardlybelievesomeofit!
It’sdefinitelyeye-openingtoseewhatpolicycanmeaninreality.Butthewaythey’reapplyingit,Imeantheactualtechniques,reallyisimpressive.Ididn’tsayanything,ofcourse,justtookmynotes,andIwillbedrawingupmyreportassoonasIcan.FI1definitelyberecommendingthatsomeoftheirwaysofgoingaboutthingsgetappliedintheotherbranches.Itwasconfusingatthesametime,Ihavetoadmit.Theywereshowingmeallthesegraphs,differentmodelsofanalysis,andIcouldn’treallyfollowthatwayofpresentingthedata.Andthenthatguy’saccent!
Greathotel,though.
ThatistheendofPartTwo.
PartThree.Questions23to30.
YouwillhearpartofaconversationbetweenamanagementconsultantandtheHumanResourcesmanagerofJenkins,acompanywhichmanufactureschildren’sclothing.
Foreachquestion23-30,markoneletter,A,BorC,forthecorrectanswer.
Afteryouhavelistenedonce,replaytherecording.
Youhaveforty-fivesecondstoreadthroughthequestions.
Nowlisten,andmarkA,BorC.
Goodmorning,nicetomeetyou.Dositdown.
Thankyou.
Now,you’reHumanResourcesmanagerofJenkins,aren’tyou?
Givemesomebackgroundonthecompany-soIgetageneralpicture.
StephenJenkinsfoundedthecompanynearlythirtyyearsago,andnameditafterhimself,andheranitforalongtime.Lastyearoneofourcompetitorsproposedcombining,withtheideathatseparatelythetwocompaniesweretoosmalltosurvive.Theywereprobablyright,butanywayStephenturneddowntheoffer.Then,becausehewasgettingon,hehandedovertheday-to-dayrunningtohisdaughter,Catherine,whileretainingfullcontrolhimself.
Andyoumakechildren’sclothes,don’tyou?
Aren’tthereproblemsinthesector?
Well,wemostlyselltoretailchains,whichsellthemundertheirownbrandlabels.Thingsaren’taseasyastheywere,whatwithcheapimports,andthemoreexpensivechildren’sboutiquesmakinginroadsatthetopendofthemarket.Butwepositionourselvesinthemiddlerange,sowe’renottoobadlyaffected.We’reunderincreasingpressuretocutourprofitmargins,though,becauseofgrowingcompetitionbetweenHighStreetretailers.
Whatwouldyousayisthecompany’sstrength?
ItcertainlyhelpsthatwesupplythoselargeretailersImentioned,andinfactsomeofthemhavebeencustomersforyears.Isuppose,though,thatwewouldn’thavesurvivedthislongifitwasn’tforthefactthatwewon’tsendanythingoutunlessitmeetsveryexactingstandards.Ourcustomersappreciatethat,plusthefactthatweaimtokeepthetimefromordertodeliveryveryshort,andthey’repreparedtopayapremiumforit.
Whataboutweaknesses?
Well,we’vegotapoorrecordinprovidingtrainingonthemachineswe’recurrentlyusing.AndIhavetosaythatStephenusedtorunthecompanyinaveryold-fashioned,autocraticway,whichalienatedalotoftheworkers.DespiteCatherine’smoreenlightenedapproach,it’sanuphillstruggletotrytochangeattitudesandimproveco-operation.
Neveraneasytask!
No.
Youmentionedonthephonethatthere’saproblemwithaparticulargroupofworkers.
Yes,there’saveryhighturnoveramongthemachinists,that’sthepeoplewhoactuallymaketheclothes.Theysaythey’refacedwithunreasonabledemandsallthetime,likehavingtolearntooperateseveralmachinesinsteadofjustoneortwo.Manyofthemthinktheycouldgetaneasierjobforthemoney,becausethereareplentyofotherjobsonofferlocally.Thereasonablyhealthystateofourorderbooksgivesthemacertainamountofjobsecurity,buttheyjustdon’tseemtocare.
How’stheirworkorganised?
We’vechangedtoa‘sectionalisedflow’approach,whichmeansthemachinistsworkinteams.Ratherthaneachmachinistbeingassignedacompleteitemofclothing,theworkisdividedintobatchesinvolvingvariousoperations,eachofthemundertakenbyonemachinist.Asthatpersonfinishes,theworkispassedontothemachinistresponsibleforthenextstage.
Hasthathadanyimpactonwhatyouproduce?
Yes,it’senabledCatherinetointroduceapolicyofrapiddiversificationoftheproductrange,sothenumberofitemisedclotheshasleapt.That’sthetotalnumberofdifferentstyles,inallthedifferentsizes.Andthat’sreducedbatchsizes:
longrunsonanitemareathingofthepast.Atleasthalfthestylesusedtobecarriedthroughfromoneyeartothenext,butnowonlyaquarterare,soasyoucansee,it’shadquiteanimpactontherateof
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