大学生运动会志愿者英语口语优质PPT.ppt
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大学生运动会志愿者英语口语优质PPT.ppt
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满意,需要别人重复pardon,(Ibegyourpardon).canyourepeatwhatyoujustsaid.iwishmyEnglishwouldbebetter.iamsorry,idontgetyou,基本场合篇:
见面与寒暄,WelcometoShenzhenNicetomeetyou.Iveheardsomuchaboutyou.IamabigfanofyouIhopeyouwillenjoyyourstayherePleasemakeyourselfathome,再见和告别,Ireallyshouldbegoing.haveanicetrip(day)takecare,keepintouchnicemeeting(talkingto)youSendmybestwishestoyourfamilyhopetoseeyouagain(seeyoulater),询问与介绍,excusemecaniknowyourname?
(whatshouldicallyou?
)Idlikeyoutomeetmycolleague(xxx).Whatdoyoudoforaliving?
Doyouenjoyyourwork?
提供和请求帮助,Canihelpyou(whatcanidoforyou)No,thankyou.ImfineCouldyoudomeafavor?
mayiaskforyourfavor?
Sure,Idbegladto.oh,iamsorry,iambusywith.,表态用语,同意:
exactly!
Icouldntagreemore.Absolutely,Iagreewithyou.Ifeelthesameway.Youcansaythatagain.Thatsagoodidea.Fantastic!
否定idontthinksoithinkitstheotherwayaround.,交通事故,Idliketoreportacaraccident.Ivebeeninvolvedinahead-on(rear-end)collision.someonefellunconscious.(wasinjured)Doyouremembertheplatenumberofthehitandruncar?
Couldyoucallanambulance?
交通口志愿者常用说明,Thisbusisheadingforxxxx.Pleasemakesurethatyouareintherightbus.Thevolunteerswillhelpyoutofindtherightoneatthebusstop.Wejusthadthesecuritycheckwhenpassingbythexxx.Forsecurityreason,pleasekeepthedoorclosed.Otherwise,wemightsubjecttoanothersecuritycheck,whichwillbetimeconsumingthankyouforyourco-opperation.,Foryoursafety,pleasebeseatedduringthewholetripandkeepawayfromthedoor.Thankyouforyourcooperation.thereisafirst-aidkitinthebus,ifyoufeelsickandneedsomemedcine,pleaseletusknow.,wehaverecognizedthesituationandcontactedwiththetransportservicecenter.Theywillarrangeanotherbusassoonaspossible.thankyouforyourpatience.attentionplease,duetothetrafficcontrol,ourbusmaybedelayed.Sorryfortheinconvenience.thankyouforyourunderstanding.,场景篇:
车上开场白,Goodafternooneveryone!
WelcometoShenzhen,thebeautifulgardencityinsoutheastChina.Itsmypleasuretobeyourassistancetoday.First,pleaseallowmetointroductionmyself.IamthevolunteerfromShenzhenUniversity.Youcancallme*.ThebusstartsfromShenzhenBayheadingforUniversiadeVillage,itwilltakeabout60minutes,wewillpassbyseveralplacesthatyoumightbeinterested,suchastheCBDofshenzhen,Civiccenter,shenzhenmusuem.ifyouhaveanyquestionsorneedsomeassistant,iwillhelpyouasthebestasIcan.Ihopeyouwillenjoythistrip.Thankyou!
出现状况的处理原则:
原则1:
状况由运动员产生,在我们可以解决范围内,安慰,帮助为主。
原则2:
状况由其他人产生,在我们可解决范围内,以说明理由,并尽快纠正为主。
原则3:
凡是不在我们可解决范围内,分清问题,尽快上报,向运动员表达我们在尽力解决,并解释我们的做法。
原则4:
凡是不在我们职责范围内的事情,可应用条例,或找合理理由予以委婉拒绝。
若不确定需要请示上级。
上错车,B:
ithinkIhavetakenthewrongbus!
A:
Oh,Dontworry.Whereareyougoing?
B:
ImgoingtoUniversiadeVillage.A:
OK,thatsnotabigproblem.Iwillhelpyoutocontacttherightbus.Andbringyouthereiftimepermits.Iwillneedtomakeaphonecallanditwilltakesaboutxxminutestosolvetheproblem.B:
Thatsok!
Itsverykindofyou.Thankyouverymuch!
A:
youarewelcome.,运动员丢了东西,B:
excuseme.Icantfindmycellphone.Iguessishouldhaveputitinthebus.A:
oh,wheredidyourseatonthatbus?
Themiddleseatofthethirdrow.A:
Dontworried.Iwillcontactthedriverofthebustolookforit.ifhecantfindit,wewillcontactthelostandfoundlater.B:
Iappreciateit.A:
Canyoutellmehowtocontactyouifwefindanything.B:
OK.youcancallxxxxxxxx.A:
Good,wewilltryourbesttohelpyou.,车遇到意外,A:
Ourbushadatrafficaccidentjustnow.Isthereanybodygethurt?
IamaffraidthatMylegsgothurt.A:
Oh,iamsorrytohearthat.Whereexactlydoesithurt?
Righthere.A:
Itsallbruisedandswollen.Takeiteasy.Imgivingyouafirstaidrightnow.ifnecessary,Iwillcalltheambulanceforyou.B:
Thanks,A:
Howdoyoufeelnow?
Thepainrelievesnow.Canwejustgetoffthebusfirst?
Maybeyoushouldwaitafewmoreminutes.Butdontworry.Ivecalledthedispatchcentertoaskforthehelp.Pleasewaitpatiently.Thankyouforyourunderstanding.B:
Itsnotfarfromthedestination,canwewalkthere?
Sorry,foryoursafety,pleasewaitinyourseat.Ihavecalledtherelateddepartmentforhelpandwaitingfortheirinstruction.,B:
whywegetstuckforsolong?
Sorryforkeepingyouwaiting,Pleasewaitpatiently.Ithinktheywilltelluswhattodoinabout5minutes.A:
attaintionplease.Ihavejustreceivedamessagefromthemanagementcenter.Wearegoingtotakeanotherbus.Thenewbuswillbearrivedat10minutes.Pleasewaitinyourseat.Thankyouverymuchforyourco-operation.,不合理要求,A:
Excuseme.B:
WhatcanIdofouyou?
sir?
Excuseme,IwanttoenjoythenightsceneofShenzhen.MayIgetoffthebusduringthetrip?
Sorry,wehaveatightscheduletodayandwemustmakesurethatallofthepassangersinthiscararriveatthehotelbefore7.A:
Allrightthen.B:
thankyouforyourunderstanding.,非职责范围内要求,A:
Excuseme.Couldyouhelpmetocarrymyluggagetothestadium?
Iwishicould,butaccordingtotheregulations,wearenotallowedtoleaveourpositions.A:
Ithinkyouhaveabackupfortheposition.B:
Yessir,butcarryingotherpeoplesbelongingsisprohibitedduetothesecurityreason.A:
Idontthinkicangettothespotintimeifyoudonthelpme.B:
Icancontactthecompertitionmanagementteamforyoutoseewhatwecando.A:
alright.,车到终点站时候结束语,Dearsir/madam,wearearrivingatxxx,ourfinalstop.pleasetakeallyourbelongingswithyouwhenleavingthebus.thankyouverymuchforyoursupportduringthetrip.lookingforwardformeetingyouagain.haveaniceday.,面对媒体的应答原则,志愿者代表的不是个人。
而是集体。
回答必须按照大运会组委会要求回答涉及政治,敏感事件以及不知道的事情,要谨慎。
可以以“Excuseme,Idontthinkiamtherightpersontoanswerthisquestion”回答。
KISS原则:
keepitsimpleandstupid,某些媒体问题及回答,1A:
Domostpeopleinyourcountryvaluetheirfamilyorcareermore?
Personally,Ivaluemycareermore.ButIthinkmostpeoplegivefamilyandcareerequalvalue.2.A:
WhatdoyouthinkoftheChinese?
Chineseareveryhospitableandkind-hearted.,3WhatdoyouthinkaboutShenzhenhostingtheUniversiade?
IthinkitsagreatchancefortheworldtoknowmoreaboutShenzhen.4.WhatdoyouthinkShenzhenneedstodotopreparefortheUniversiade?
IthinkthepeopleofshenzhenmuststudyEnglishwell.Ialsothinkshenzhenneedstocontinueimprovingtheenvironmentaswell.,一些口语,Holdon等一下Youhavemyword.我向你保证(是这样)。
Youlookconcerned.Whatsonyourmind你看上去有点心思沉沉,在担心什么呢?
Illkeepyouposted.我会随时让你知道我的近况,Cheerup!
振作起来!
Youmadeyourpoint.我明白你的观点Idontmeanit.我不是故意的。
imeanit我是说真的Canyoudropit?
能不能不谈这事了?
playitbyear随机应变。
THANKYOU!
QUESTIONS?
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- 关 键 词:
- 大学生 运动会 志愿者 英语口语