机票预订口译.docx
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机票预订口译.docx
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机票预订口译
机票预订口译
●AirChinaBookingOffice.Goodmorning.CanIhelpyou?
●Yes.I’dlikeaneconomyflighttoHainannextWednesdayafternoon.
●Onemoment,sir.I’llcheck…Therearenoseatsavailablethatafternoon.
●Butthere’sared-eyeflight’at10p.m..Howaboutthisone,sir?
●WehaveaconnectingflightviaNanjing.
●Whattimedoesitleave?
●Thedeparturetimeis9:
25a.m.fromhereand12o’clocksharpfromNanjing.
●ThatsoundsOK.
●Well,sothat’sFlightNo.689withAirChinaforHainanat9:
25a.m.nextWednesday,Sep.6th,viaNanjing.Isthatcorrect?
●Canyoupleaseaddthistomymileage,please?
I’musingPhoenixMilesSilver.
●Noproblem,sir.PleasetellmeyourmembershipID.
●I’veaddedit.Itwillbevalidifnorefundoccurs.
●ChinaEasternAirlineBookingOffice.MayIhelpyou?
●I’dliketomakeareservationtoXi’an.
●Whenwouldyouliketogo?
●ThesecondSundayofnextmonth.Ithinkit’sMay14th.
●WehaveaflightleavingforXi’anviaBeijingat8:
44a.m.IsthatOK?
●DoyouhaveadirectflighttoXi’anintheafternoon?
●Letmecheck…Yes,wehaveanonstopflight6atl:
30p.m.
●Itsoundsgood.Bytheway,doIneedaticketformy10-month-oldson?
●I’mafraidso.Thefairis10%oftheoverheadpriceifhedoesn’ttakeaseat.
●Thatsoundsfine.CanIreserveaseatnow?
●Ineedaone-wayticketfromBeijingtoShanghai,please.
●Whendoyouwanttotakeyourdeparture,Mr.Dong?
●ThatisJuly2nd,toShanghai.Sorry,sir,allseatshavebeenbooked.HowaboutnextMonday?
●I’mafraidthatwillbetoolate.
●ThenshallIputyournameonthewaitinglist?
●Whatdoyoumeanbythat?
●ItmeansifsomeonecancelshisflightonSaturdaytoShanghai,Iwillgiveyouacall.
●Ifitistheonlychoice,I’11havetoacceptit.
●Thenpleasegivemeyourphonenumber.
●Contactmeassoonaspossible,OK?
●Iwill,sir.Iwillletyouknowstraightaway.ThankyouforflyingwithAirChina.
●Thankyouforyourhelp.Bye
●Goodbyeandhaveaniceday!
●IsthatAirChinaBookingOffice?
●Yes,sir.MayIhelpyou?
●I’dliketobookareturnticketfromBeijingtoLondonanytimeinearlySeptember.
●Anyspecialrequirements,sir?
●Yes,I’dlikeanonstopflight.Andwouldyoupleaseleavethereturnticketopen?
●OK,sir,justamoment.FlightCA516leavesBeijingat16:
340n6thSeptember.IsitOK?
●Pleasereconfirmyourreservationnolaterthan72hours.
●Thankyouforremindingme.Bytheway,I’mavegetarian.
●OK,sir.Iwilladdthistotheticketinformation.
●Thankyouforthat.
●Mypleasure,sir.Ihopeyouhaveapleasanttrip.
●ThisistheBookingOfficeofAirChina.MayIhelpyou?
●I’dliketobookaneconomyclassseatfromBeijingtoDalionCA18490nDecember20th,nextThursday.
●Justamoment,pleaseandI’llcheckmycomputer…Thankyouforwaiting.I’mafraidthereisnotasingleseatleftonthatflight.
●Notevenafirstclassseat7
●No,I’mafraidnot.Wearenowintouristseason.Atthistimeoftheyear,reservationsshouldbemadeatleasttwoweeksbeforetheflightdeparturedate.
●Howevertheremaybeacancellationbetweennowandthe20th.MayIwaitlistyouonthe20th?
●Whatarethechances?
●Ican’tsayforsureatthemoment,butwe’llseewhatwecandoforyou.
●Okay,putmynameonthewaitinglist.
●Wouldyouspellyourname,please?
●Thankyou.Isthat‘J”asinJohn,“E”asinEdward,“A”asinApple,“N”asinNancy,“I”asinIndia,“N”asinNancy,and“E”asinEdward?
●
●pickupyourticketasearlyaspossible.
●I’mscheduledonyourflightCA1849fromBeijingtoDalitomorrowafternoon.I’dliketomakesurethatthereisnoproblemwithmyreservation.
●I’mhappytocheckforyou.ButIneedtoretrieveyourreservationrecordinmycomputerfirst.Couldyoutellmeyourlastname,please?
●Thankyouforwaiting,Ms.Carver.YourrecordshowsthatyourreservationfromBeijingtoDalihasbeencancelled.
●IcalledyourofficelastweekandbookedmyseatfromBeijingtoDalionDecember20th,ThursdayonCA1849departingat13:
40tomorrow.
●Ibelievethatthecancellationisduetoyourfailuretoconfirm.
●Youknow,passengersarerequestedtoconfirmtheirseatsatleast24hoursbeforetheflightdeparturetime.Failuretodothatwillresultinautomaticcancellation.
●AreyoutryingtotellmethatIcan’tgetontheflighttomorrowafternoon?
●I’msorry,ma’am.Seatsarenotavailableontomorrow’sCA1849.It’stoobadthatIdidn’tnoticetheconfirmationrule.
●I’msorry.ButwouldyoulikemetoreserveaseatforyoutoDaliforthedayaftertomorrow?
●Doyouexpectanyno-showsforCA1849tomorrowmorning?
Ifso,I’dliketostandbyattheairport.
●Allright,ifthisisthebestyoucandoforme.
●Thankyou,ma’am.YouareconfirmedonCA1919thedayaftertomorrow,December2lst.
●ItleavesBeijingat8:
40a.m.andarrivesinDaliat10:
25a.m.MayIhaveyourtelephonenumberinBeijingwherewecancallyou?
●Pleasecheckinatleast2hourspriortotheflightdeparture.IsthereanythingelseIcandoforyou?
●I’llcheckforseats.
●Letmecheckfortheavailability.
●I’msorry.AlltheflightstoLondontodayarefullybooked.
●Sorry,alltheflightsarealreadyfull.
●Sorry,therewasnoseattoBeijing.
●YouwillhavetochangeplanesatBeijingCapitalInternationalAirport.
●WehaveonlyoneflightadayforFrankfurt.
●Theticketyouaskforissoldout.
●TheflightnumberisCA44540nNovember13th.
●There’sa10:
30(tenthirty)flighttoBeijingtomorrowmornlng.
●Wedon’thaveanydiscountavailable.
●Ibegyourpardon?
●Doyouwantaone-wayticketorround-tripticket?
●Whatdateandwhatnumberoftheflightdoyouwanttobook?
●ICangiveyouareservationonFlightnumber017.
●Youarewelcome.I’mhappytoserveyou.
●I’dliketobookaticket.
●Wheredoyouwanttofly?
●Whendoyouwanttoleave?
●Therearethreeflightsthatday:
CA965at2:
00,LH721at10:
00andCA931at14:
10.Whichonedoyouprefer?
●Anyairline,ifit’scheap.
●Sure.MayIbuytheticketnow?
●Ofcourse.Doyouwantafirstclass,businessclass,oreconomyclassticket?
●One-wayorreturn?
●One-way.Whatistheairfare?
●4,320Yuanexcludingairportconstructionfee,theadditionalfeeoffuelandtaxes.
●Howmuchintotal?
●Theairportconstructionfeeis50Yuan,andtheadditionalfeeoffuelis80Yuan.Besides,thetaxesare720Yuan.Thetotalis5,170Yuan.
●CanIpaybycreditcard?
●Sure.Pleasetellmeyournameandpassportnumber.
●Herearemycreditcardandpassport.
●I’dliketobuyatickettoJakarta.
●Waitforamoment.I’llchecktheavailability.Sorry,therearenoseatsleft.
●That’stoobad.Howaboutthedayaftertomorrow?
ThereisnodirectflighttoJakarta.TheonlyflightisSQ803,whichwillstopatSingapore.IsthatOK?
●Whendoesitdepart?
●8:
45a.m.AtBeijingTime.
●Idon’tthinkitisOK.Whichistheearliestdirectflightavailable?
●Letmecheck.CA9440fnextMondayistheearliestone.IsitOK?
●Sure.Whenisthedeparturetime?
●Itdepartsat16:
00andarrivesat0:
30nextdayatBeijingTime.
●OK.Makemetworeservationsonthatflight,please.
●Doyouwantafirstclass,businessclassoreconomyclassticket?
●Firstclass.
●One-way.Whatistheairfare?
Doyouhaveanydiscount?
●Sorry.Wehaven’tanydiscountavailablerightnow,asitishighseason.
●Theticketis2,140Yuan.Theairportconstructionfeeis50Yuan,andtheadditionalfeeoffuelis80Yuan.Besides,thetaxesare540Yuan.
●Thetotalis2,810Yuanforoneticket.Itmeans5,620fortwo.Howwouldyouliketopayit,incashorbycreditcard?
●Incash.Hereitis.
●Well,thereareyourticketsandpassport.Andhereisyourchange.
●IsthatAirChinaBookingOffice
●I’dliketobookareturnticketfromBeijingtoLondonanytimeinearlySeptember.
●Yes,I’dlikeanonstopflight.
●OK.Sir,justamoment.FlightCA516leavesBeijingat16:
340n6thSeptember.IsitOK?
●Pleasereconfirmyourreservationnolaterthan72hours.
●What’syournameandflightnumber?
●Istillcan’tfindyournameonthereservationlist.
●Yourticketisnotconfirmedinthecomputer.
●Whatisyournationality?
●Tellmetheflightnumber,please.Whenareyouflying?
●Whatclassareyouflyingin?
●Howdoyouspellyourlastname?
●Areyouflyingineconomyclass?
●You’reallset.
●Yourflightisreconfirmed.
●Whataboutthetimeofdeparture?
Isthereanychange?
●AirChina.HowcanIhelpyou?
●Ineedtoreconfirmmyflight.
●Whatdateareyouflying?
●Canyougivemeyoursurname?
●Doyouhaveanymealrequests?
●Yes,I’dlikeavegetarianmeal.
●Isanyoneelseflyingwithyou?
●Mywifeisalsogoing.I’llgiveyouhername.It’sMichelleSantos.
●HowdoyouspellMichelle?
●Yourflightisreconfirmed.Enjoyyourflight.
●Canyouhelpmereconfirmmyflighthome?
●Sure.Tellmetheflightnumber,please.
●What’syourlastname?
●Pardon?
Couldyouspellit?
●Yourticketisnotconfirmedinthecomputer.
●Areyousureabouttheflightnumberandthedate?
●Letmesee…Oh,Iamsorry.Itshouldbe6th.
●That’sit.Yourflightisreconfirmed.
●Well.Ihavethisreservationonyourflight919toTorontotomorrowmorning.I’dliketoknowifitisOK.
●Haveyoureconfirmedyourreservation,Mr.Smith?
●Reconfirmed?
Isitnecessary?
Imademyreturnreservationsintwoweeksago.
●Internationaltravelersarerequiredtoreconfirmtheirreservationsatleast72hourspriortodepartureiftheirstaylastsmorethan3days.
●I’msorry,Mr.Smith.Tomorrow’sflight919toTorontoiscompletelyreserved.Yourreservationwascancelledbecauseyoufailedtoreconfirmit.
●Theinformationiswritteninyourticketandinourbrochures,sir.It’sanInternat
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