Model Learning in the Workplace Student ReportWord格式文档下载.docx
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Model Learning in the Workplace Student ReportWord格式文档下载.docx
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Name:
StudentID:
DueDate:
Teacher:
YiyunGao
Thisisamodelandistobeusedassuchanycopyingofthematerialpresentedherewillberegardedasplagiarismandthereportreturnedtotheauthors.Allofthetheorypresentedherewillbecoveredinclass.
Thismodelprovidesyouwithfourvaluablelessons.Thefirstshowingyouhowtopositionyourselfasaresearchercollectingdata,analyzingthedata,andstructuringthedatafirstlyintoacasestudy.Secondlyitshowsyouhowtoorganizethereportusingatableofcontents,astructuredintroduction,bodyandconclusion.Thirdlyitshowsyouhowtoapplymanagementtheory,termsandconceptsusingyournewlycreatedcasestudy.Lastlyitgivesyouamethodtoconnectin-textcitationwithyourreferencelistattheendoftheessay.
TableofContents
PageNo.
1.Introductionwith
1.1Aimofthereport……………………………………………………………3
1.2Background…………………………………………………………………3
1.2.1Management
1.2.2Managementandemployeerelationships
1.3Procedureforthecollectionofprimarydata……………………………..6
2.Organizationchartofthebusiness…………………………………………….6
3.Responsibilitiesofmanagers………………………………………………….7
4.Responsibilitiesofemployees…………………………………………...…….8
5.Management/employeerelations………………………………………………9
6.Leadershipshownbybothmanagementandemployees……………...…11
7.Workplaceissuesformanagersandemployees………………………….12
8.Reasonsforsuccess/failureofthebusiness………………………………13
9.Conclusion……………………………………………………………………..15
10.Recommendationsforfixingissues/problems……………………………...16
References
Appendix1
1.0Introduction
1.1Aim
Theauthorconductedsurveysofbothmanagementandemployeesof‘AyaTeppanyaki’restaurantoverthepasttwoweeksafterpermissionwassoughtfrombothparties.Thisreportwilldetailthemanagementofworkplacerelationshipat‘AyaTeppanyaki’.Somerecommendationsforfixingissuesorproblemsforthisrestaurantwillalsobeprovided.
1.2Background
AyaTeppanyakiisaJapaneserestaurantbasedinArmadale,Melbourne.ItwasestablishedinJune2011,therestaurantoffersJapanesecuisine,teppanyakiasthefeaturedcuisine.TeppanyakiisastyleofJapanesecookingthatusesanirongriddletobar-b-quethefood.Thewordteppanyakiisderivedfrom‘teppan’whichmeansironplate,and‘yaki’,whichmeansgrilled,broiledorpan-fried.TheownerJoshhasMalaysianbackground.HiswifeisJapanese.TheyhaveawealthofexperiencerunningJapaneserestaurants,forthepast10years,includingasushibar.
AyaTeppanyakihas14employeessomeofthemarepart-timeworkers.TheytradefromMondaytoSundayat11:
00amto10:
30pm.InrecentyearsJapanesetraditionalfoodisbecomingmoreandmorepopularinAustralia.Therefore,manyJapaneserestaurantshavedifferentofferingsandarenowcompetingformarketshareleadingtotheindustry'
ssmallermarginsasthecompetitionstrivetobeattheopposition.Managershavetoexploreauniquepointofdifferencetodistinguishthemselvesfromotherrestaurants,Teppanyaki’spointofdifferencebeingtheirmixofbar-b-queandtraditionalJapanesecuisine.
1.2.1.Management
AyaTeppanyakiisownedbyJoshandhiswifeMayomi.Joshisalsoabrilliantchefaswell.HisspecialtiesincludeJapanesetraditionalfoodsuchassushi.Mayomimanagesthefinances.Oneofthemainmanagementfunctionsisorganizing.Organizinginvolvesdeterminingwhatresourcesaregoingtobeneeded;
andselectingthemostsuitablepeopletodotheplannedtasks,andwhen,whereandhowthetasksaretobedone(Daft,1983).Myomiaspart-timemanagerdoestheaccounts,profitandlossstatementseverymonthandprovidesreportsaboutexpensesforsuppliersandtherevenueoftheirrestaurant.Afull-timemanagerViviantrainsallstaffanddealswithalltherestaurant’soperationalproblems.Shealsohasresponsibilityfororderingallgoodsfromsuppliers.
Leadingisamoregeneralfunctioninvolvinginfluence.Itincludesmotivatingstaff,directingtheworkflow,problemsolvingandmore(Daft,1983).VivianmustknowhowmanyemployeesareneededforAya-teppanyaki,hastomakesurethetasksarecompletedontimeandhastheresponsibilityofinfluencingandinspiringpeoplebyprovidingapositiveworkingenvironmenttomotivateandimprovejobperformance.
ThemanagerVivianusesthecontrollingfunctiontomakesuretherestaurant’sgoalsarebeingmet.Controllingistheprocessofmonitoringperformancetoseethatworkreachesorganizationalgoalsattherequiredstandard(Daft,1983).Shemustpayattentiontothecostsoftherestaurant,thestandardofitsofferingsandcustomerserviceandsharethisinformationwithheremployees.
Planningincludessettinggoalsandobjectives,anddevelopingplanstocoordinateactivitiestoachievethegoals(Daft,1983).OverthepasttenyearsownersJoshandMayomihaverunasuccessfulrestaurant,earningareputationastraditionalJapanesefoodprovider.Joshisatrainedchef.AyaTeppanyakiofferstraditionalJapanesefoodslikeSushi,Sashimi,Tempura,GyuTataki,andNasuDengdakandseasonalspecialsduringlunchanddinner.TheirdinnermenuhasbothTeppanyakiandnon-Teppanyakimenus.Theyalsooffertake-awayservice.Theexpertisegainedoverthetenyearshasbenefittedthebusinessandgiventheownertheabilitytoworkwithkeystaffandbuildaneffectiveteamtoattractandkeepaloyalclientele.
1.2.2.Employer/employeerelationship
Herzberg(1959)arguedthattherewerecertainfactorsthatabusinesscouldintroducethatwoulddirectlymotivateemployeestoworkhardincludingchallengingwork,jobsatisfaction,responsibility.TheteammembershereatAya-TeppanyakiwerecarefullyhandpickedbyacleverJapaneseboss,toformahomelyIrrasshaimse(welcoming)atmosphere,sothattheycanprovideanostalgicdiningexperiencefortheirguests.
TheirchefshaveworkedinJapan,livedinJapanandbeenengagedintheJapaneseculinaryindustryforaverylongtime.JoshhiresaprofessionalteppanyakichefWilsonasthemasterchef.Hehasmorethan7yearsworkingexperienceinteppanyakirestaurants.Heleads4chefsand2chefhands.Chefsaremostlymaleofvaryingages.Viviansupervises4waitresseswhoareofsimilarageandaremostlyfemalebuthastheresponsibilityoftrainingallstafftoprovidegoodqualityservice.
Herzberg(1959)alsoarguedhygienefactorslikeworkingconditions,pay,bonuses,thatwouldde-motivateanemployeeifnotpresentbutwouldnotinthemselvesactuallymotivateemployeestoworkharder.Aya-teppanyakiprovidessafeworkingconditionsbutcannotpayhighwagesandhastofacetheproblemofhighstaffturnoverwhichistypicalfortherestaurantindustryespeciallyforlowerskilledemployees.
1.3Procedureforcollectionofprimarydata
TheowneroftheAya-Teppanyaki,themanagerVivianand11employeeswereinterviewed.Bothmanagerandemployeesweretoldthattheinformationgatheredwouldbekeptconfidentialsononamesotherthanthatofthemanagermentionedinthereport.Acopyofthecompletedsurveys–bothmanagerandemployeescanbefoundinAppendix1.Nootherinstrumentwasusedbutfollowupquestionsaboutrelationshipbetweenmanagersandworkerswerealsousedaswasinformationfromobservationmadebytheinterviewer.2.0Organizationchart
3.0ResponsibilitiesofManagers
Managementrolesrefertomoregeneralcategoriestodescribeamanager’sbehaviourinanorganisation.ProfessorHenryMintzberg(1973)introduced10managementrolesthataffecttothebusinessesbecauseofmanagers’activities,organizedintothreecategories:
informationalrolesprovidinginformationinsideandoutsidetheorganisation,interpersonalrolesdealingwithstaffanddecisionalrolesmakingkeydecisionsforthebusiness.
Joshplaystheinformationalmanagementroleofmonitor,seekingoutregularlyinformationrelatedtorestaurantandlookingforrelevantchangesintherestaurantmarket.Also,heplaysrolesofdisseminatorandspokespersonforthebusinessobtaining,distributingandcommunicatinginformationthatcanbeimportanttotherestaurant.ThemanagerofAyaTeppanyaki,Vivianplaystheinterpersonalrolesoffigurehead,representingtherestauranttopublicusingadvertisingplacement,handlingstafftrainingandscheduling,interviewing,hiringandfiringemployeesandevaluatestheirjobperformanceandensuringthattheyhaveenoughstafftoworkandespeciallyduringthepeakperiodsiftheyneedextrahelptoachieverestaurantgoals(Mintzberg,1973).
Joshplaystheleaderandliaisonroles,leadingandcoordinatingtheperformanceandresponsibilitiesofstaffmembersintheAya.Inaddition,Joshisresponsibleforprovidinggoodcustomerserviceandhecoordinatesactivitiesbetweenthekitchenanddiningroomtoensurearestaurant'
sserviceisefficient.Vivianalsoplaysthedecisionalroleof‘entrepreneur’,lookingforopportunitiestoincreaseincomebyincreasingthesalesofteppanyakifood.Shealsoactsas‘disturbancehandler’dealingwithunexpectedproblemsandplayingroleofresourceallocatoratAyamanagingresourcesandmoneywhicharemainlyaffecttotheincomeofbusiness.Moreover,sheresponsibleforordering,suppliesandpurchasethosearerequiredtotherestaurantandkeepingcorrectrecordsaboutwhatsupplieshavebeenorderedandpurchased.Inaddition,Josh,MayomiandVivianarebusysolvingproblemssuchascustomercomplaintsaboutthefoodorservicesprovidedby
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