《酒店专业英语(二)》教案.doc
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《酒店专业英语(二)》教案.doc
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武昌理工学院
教案
201–201学年第学期
课程名称《酒店专业英语
(二)》
学院文法与外语学院
教研室旅游教研室
授课班级酒店管理14级(专)
主讲教师
选用教材《酒店英语》
出版社北京大学出版社出版时间2011年
PartOneTheFrontOffice
Operator&TheBusinessCenter
A.Objectives
Studentswillbeableto:
1)Befamiliarwithallkindsofservicesthatwillbeprovidedbythebusinesscenter,suchastyping,copying,printing,sendingfax,internetserviceandsoon;
2)Beabletobeagoodoperator;
3)Learnhowtotransferthecalls,leavemessagethroughtelephone.
4)LearnhowtodealwiththeDDDandIDDcalls.
5)Learnhowtoprovidethewake-upcallserviceandknowhowtousetheautomaticwake-upsystem.
B.Importantanddifficultpoints
1)Speakingskills:
makesomedialoguesabouttheservicesaboutthebusinesscenterandtelephoneroom.
2)Comprehensiveskills:
Understandthepassageinthetextandonthisbasis,learntodescribecontentofthetext,anddiscussabouttheissue.
3)Functions:
Focus1:
howtobeagoodbusinesscenterclerk;
Focus2:
knowtodealwiththetelephoneservice;
C.teachingcontentsandtimeallotment:
1)1st-2ndperiod:
warmingupandbackgroundinformation,befamiliarwiththeTextA,communications.
2)3rd-4thperiod:
Learnthedialoguesaboutthebusinesscenterandtelephoneserviceonourtextbook.Learnsomeimportantwordsandsentencesaboutthebusinesscenter.
3)5th-6thperiod:
ListeningpracticeaboutthebusinesscenterfromsomeMP3andtapes.
4)7th-8thperiod:
ComprehensivereadingabouttheTextBonourtextbook.Andlearnsomeimportantsentencesaboutthetelephoneservice.
5)9th-10thperiod:
Dothelisteningpracticeaboutthetelephoneservice.Haveadiscussionabouthowtobeagoodoperator.
6)11th-14thperiod:
Oralpracticeaboutthetelephoneserviceandbusinesscenter.
D.TeachingProcedures
14teachingperiodsareneededtocoverthewholeunit,amongwhichstudentswillhaveaseriesofreading,listening,speakingandwritingactivitiesrelatedtothethemeoftheunit.
Importantsentencesofsendingafax
1、Wouldyoupleasesendafaxforme?
=Couldyousendafaxforme?
=Iwanttosendafax.
2、Whereto,please?
=Towhichcountry(city),sir?
=Whereisitsentto?
=MayIhavethefaxnumber?
=Wherewouldyouliketosendafax?
3、Howmanypages,please?
4、Ok,justaminuteandletmetrythephone.
Oh,sorry,sir,thelineisbusynow.=Thelineisengaged.
Thelineisthrough.
5、Wouldyouliketositdownandwaitforafewminutes.
6、Howtopayforit?
=howmuchisitforthefax?
=Howmuchdoyouchargeforfax?
7、It’s15yuanaminute,foraminimumof3minutes,andwith15%surcharge,butweofferalleveningdiscountof20%.Sothat’s36yuan.Besides,you’llhavetopay9yuanforeachpage.Altogether126yuan.Pleasesignthebill.
8、Howmuchisitforonepage?
9、There’saguestmessagelightwhichisswitchedoninyourroom(iftheyfaxyouback).
10、Andhowwouldyouliketopay?
Pleasechargeittomyroom.
11、Iwillputinonyourmasteraccount.
11、Thankyou,couldIhaveyoursignaturehere?
Importantsentencesofprinting/copy/type
1、I’dliketohaveafileinthisfloppydiscprinted.
2、Wearenotallowedtousetheguestsownfloppydiscs.Thisissimplyaprocedureofprevention,forfearofthecomputerviruses.
3、MyIhavetheoriginaldraft(manuscript)?
Icanhaveittypedandprintedforyou.
4、Iamsorry,yourdraft(handwriting)isalittleillegibletome.
5、Whichfile,please?
6、Howmanycopiesdoyouneed?
7、Howmanypages,please?
8、MayIsuggestyouhaveonecopyprintedandtherestxeroxed?
9、Iwanttohaveacopyofthisfile(contract)
10、Howmuchisitforonepage?
Youshouldpayaccordingtothesizeofpaper.Forsizea3orb5,it’s40yuanandforsizea4orb4,30yuan.Whichdoyouprefer?
11、iwanttohavethisdocumenttyped,whencanIpickitup?
Andhowmuchdoesthiscost?
12、Howwouldyouliketopay?
Oh,pleasechargeittomyroom.
Wouldyoupleaseshowmeyourroomcardortheroomkey.
Importantsentencesofmailservice
Words:
Envelope;stamp;average;medium-sized;extra;mail;post;mailedbyair;register;mailedbyplain;mailbyexpress;addressee([7Adre5si:
]收信人)
Sentences:
1、AletterbyairtoJapancosts6YuanRMBundertheweightof20g.
2、I’msorry,wehavenoparcelservice.Youmaygotothepostoffice.It’snotfarfromhere.
3、Ifthere’sanymailaddressedtoyou.We’llinformassoonaspossible.
4、Don’tworry.Wecanforwardanymailtoyouatyourhomeaddress.Pleasefillouttheforwardmailcard(转寄单).
5、Here’saregisteredletterforyou.Pleasesignontheslip.
6、Wouldyoupleasefillintheformandsignyournameinthecolumnof“sender”?
7、Wouldyoucomebackinanhourtogetyourinvoiceforthemailandreceiptforsurcharge?
8、Wouldyoupleasegivemethreeenvelopesandsomestamps?
9、Whichenvelopedoyouwant,average,medium-sizedorextra?
10、Howwouldyoulikethemmailed?
11、ThisoneshallbemailedtoNewYorkbyair.
12、ThisonetoXi’anbyregistered.
13、AndthisoneshallbemailedtoNanchangbyplainmail.
14、HowlongwillittakeforthemailtoreachNanchang.
Itusuallytakesthreedays.Doyouwantittogetthereearlier?
15、Howmuchisitforexpressservice?
Thebillis21YuanRMB,plussurchargeonthebasisofthevalueofthemailyoudeclare.
16、Anexpressisguaranteedtoreachtheaddresseewithin24hours.
补充词汇
Bcclerk商务中心员工typist打字员e-mailservice电邮服务E-commerce电子商务translation/interpretationservice翻译服务completesecretarialservice全套秘书服务duplicator复印机facsimilepaper传真纸zipcodenumber邮政区码
logontotheinternet上网logout/off下网
Listeningpracticeaboutthebusinesscenter
QuestionsofDialogueA
1、Whereisthefaxsentto?
It’stoNewYork.
2、What’sthefaxnumber?
It’s212456-3663.
3、What’stheguest’snameandroomnumber?
Room908.MynameisSmith,HenrySmith.
4、Howtopayforthefax?
ThesameasthelongdistancecalltotheUSA.18YuanRMBoneminute,foraminimumof3minutes,paper6Yuan,thereis15%servicecharge.Sothat’s69YuanRMBinall.
DialogueA
BCclerk:
Goodmorning.MayIhelpyou?
Guest:
Goodmorning.Couldyousendafaxforme.
BCclerk:
Yes,sir.Whereisitsentto?
Guest:
It’stoNewYork.
BCclerk:
MayIknowthefaxnumber?
Guest:
Certainly.It’s212456-3663.
BCclerk:
Isee.
Guest:
Bytheway,shallIpayincashormayIsignthebill?
BCclerk:
Areyoulivinginourhotel?
Guest:
Yes,Room908.MynameisSmith,HenrySmith.Howmuchdoyouchargeforthefax?
BCclerk:
ThesameasthelongdistancecalltotheUSA.18YuanRMBoneminute,foraminimumof3minutes,paper6Yuan,thereis15%servicecharge.Sothat’s69YuanRMBinall.Justamoment,please.Mr.Smith,yourfaxhasbeenreceived.Pleasesignthebill.
Guest:
OK.
QuestionsofDialogueB
1、Howmanypagesforthemanuscript?
About100pages.
2、Howsoonwilltheguestneedit?
Inafewhours.It’surgent,youknow.
3、Howmuchdoesthehotelchargeforthespecialservice?
Wecharge50%extra.
4、Howsoonwilltheguestgetthefile?
Iwillbefinishedinthreeorfourhours.
5、Howwilltheguestpayforthetypeservice?
Thenthechargewillbeonyourmasteraccount.
DialoguesB:
BCclerk:
Goodmorning,sir.HowcanIhelpyou?
Guest:
Yes.Iwanttohavesomemanuscriptstyped.
BCclerk:
Howmanypages?
Guest:
About100pages.
BCclerk:
Whendoyouneedthem?
Guest:
Inafewhours.It’surgent,youknow.
BCclerk:
CouldIhavealookatoneortwoofthem?
Guest:
Hereyouare.
BCclerk:
I’mafraidyourhandwritingisalittlebitillegibletome.Ittakestimetomakeout.Sothisislikelytobeatoughjob.
Guest:
Iwassopressedfortime.
BCclerk:
Wewilldoitinturn.Iwillbefinishedinthreeorfourhours.
Guest:
Fine.Howmuchdoyouchargeforthisspecialservice?
BCclerk:
wecharge50%extra.
Guest:
OK.AndIalsoneedtohavetheseprintedincopies.
BCclerk:
Howdoyouwishtopay?
Guest:
Iamstayinginthehotel.
BCclerk:
Thenthechargewillbeonyourmasteraccount.
QuestionsofDialogueC
1、Whatkindofenvelopedoestheguestneed?
Average,please.
2、Howwouldtheguestlikethelettersmailed?
ThisoneshallbemailedtoNewYorkbyair;thisonetoXi’anshallberegistered.AndthisoneshallbemailedtoNanchangbyexpress.
3、Howmuchisitforexpressservice?
Thebillis29YuanRMB,plussurchargeonthebasisofthevalueofthemailyoudeclare.
4、Howmuchdoestheguesthavetopayaltogether?
That’llbe36YuanRMB.
DialogueC
BCclerk:
Goodmorning,sir.MayIhelpyou?
Guest:
Wouldyoupleasegivemethreeenvelopsandsomestamps?
BCclerk:
Whichenvelopedoyouwant,average,medium-sizedorextra?
Guest:
Average,please.
BCclerk:
Howwouldyoulikethemmailed?
Guest:
ThisoneshallbemailedtoNewYorkbyair;thisonetoXi’anshallberegistered.
Guest:
AndthisoneshallbemailedtoNanchangbyplainmail.HowlongwillittakeforthemailtoreachNanchang?
BCclerk:
Itusuallytakesthreedays.Doyouwantittogetthereearlier?
Guest:
Yes,itisurgent.
BCclerk:
Noworry,sir.Wecanmailitbyexpress.
Guest:
Howmuchisitforexpressservice?
That’llbe36YuanRMB.
BCclerk:
Thebillis29YuanRMB,plussurchargeonthebasisofthevalueofthemailyoudeclare.
Guest:
Howlongdoesittake?
BCclerk:
Anexpressisguaranteedtoreachtheaddresseewithin24hours.
Guest:
That’sagreatrelief.I’lltakeit.HowmuchdoIhavetopayaltogether?
BCclerk:
That’llbe36YuanRMB.I’llputitonyouraccount.
OVER
Importantsentencesofoperator
Settingthemorningcall.
1、I’dliketoplaceamorning/wake-upcall.
2、Atwhattime,please?
3、I’dlike
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