渣打电话面试完整题目+完整答案(纯属个人准备).docx
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渣打电话面试完整题目+完整答案(纯属个人准备).docx
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1.whychooseSCB?
WhychooseConsumerBanking?
KEY:
SCBrankamongthetop20companiesintheFTSE-100bymarketcapitalization,andprovideawide-rangeofproductsandservicesforpersonalandbusinesscustomersacross70markets.
Thereisastrongemphasisongrowthopportunities,soSCBrecruitespeoplenotjustforthecurrentrolebuttheirpotentialtomakeagreatercontributioninthelongrun.IalsolikedtheBank'sstrengths-basedapproach;itresonatedwithwhatIbelievedin.Youarewhatyouareandyouneedtolikeandleverageyourstrengthstomakeyouthebestperson.thepeople-orientedcultureisaboveeverythingelse.
InConsumerBanking,Icanworkwithtalentedcolleagues,asizeableportionofmytimewillbespentinengagingdifferentteamsandpeersfromwithinthecountry,regionandgroups. AsConsumerBankingbusinessexpandsinanalreadycomplexandfast-changingworld,SCBwillbringeveryoneontothesamepagebyfosteringtherightconversationsandmakingtherightconnections,sothatcollectivelyeveryoneisworkingtowardsthesamedestination,withownershipandaccountability.
2.3qualitiestosucceedinSCB
KEY:
1.optimistic,I'manoptimisticperson-theglassisalwayshalffullratherthanhalfempty.ThoughIneedtoseebothsidesofeverythinginmyjob,Itendtofocusonthepositives.
2.Theabilitytoencourageothers.Ibelievethatnomanisanisland.Youneedtoworkwithotherstohelpyoudelivergreatresults.Imayencouragemycolleaguestoswitchfromcustomer-facingrolestothatofasupportfunctionandviceversasotheygettoseethingsfromeachother'sperspective.Italsohelpspeopleseethebiggerpictureandreducesourerrorratebecauseeverybodyknowswhateverybodyelseisdoingandhowtheycansupportoneanotherbetterforthegreater.
3.Self-control,Iknewhowtoplanmycareerpathandwhichdirectiontotake.Balancingthe
pursuitofgrowthwithadisciplinedmanagementofcostsandrisksandkeepingafirmgrip.I'vealwaysbelievedintheimportanceofbeingauthentic--doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.ThisisoneofthereasonswhyIjoinedtheBank.
3.whatisimportantinconsumerbanking?
KEY:
Mostimportantlyishavingacustomer-orientedmindsetingrainedinwhateverwedo.SCB’saspirationistobecometheworld'sbestinternationalconsumerbankandhavingacustomerfocusedstrategyiscriticaltohelpingusachievethis.
4.Howdoyoutrytogetsupportfromotherpeople?
KEY:
1Iwillmakemyobjectiveasclearlyaspossibletomymanager,andmakesurethathehastotalknowtheobjective.
2Nextwillmakethemanagerknowthemeaningoftheobjectivetome,goodcommunicationisthefirstwaytohelp.
3ThenIwillmakehimknowthedifficulty,Iwillfirstlyconsultsomeadvice,ifthedifficultycan
besolvedbymyself,Ithinkitisagoodwaytoimprovemyself,else,Iwilllethimhelpme.
7.Ifyoufindsomeoneintheteamdifficulttodealtwith?
Whatisyouraction?
KEY:
Iamafirmbelieverintakingrisksonmycolleague. Mostlyitmaincausedbythereasonthatthepersonisnotsuitfortheposition,IfIseeakeeninterestandstrongpotentialintheperson,I'lldomyverybesttorecommendarightroleforthispersoninthebusiness.Doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.ThisisoneofthereasonswhyIjoinedtheBank.
8.Anythingwouldlikesharewithmeinordertohaveabetterunderstandingofyou?
KEY:
Feb.2010-Mar.2010 Traveler,Wentacrosstheworld’ssecondlargedesert--TheTaklimakandesert
Ledanother4partnerscrossthedesertformthenorthtothesouthabout380kmduring20days,endedforoneteammember’scoldinjury
Preparedforthetravelcombinethecarforsleepandpedestrianismduringtheday,andIrespondedforthewater,foodandemergencymedicine
Conqueredtheshortageofgasolineanddifficultyofstartingthecar,achievedmostofthe
plan,andformthejourney,Ireallygottoknowtheimportanceofteamworkandtheencouragement,whicharebenefitallmylife.
9.Howdoyoudefinesuccess?
KEY:
Work Icanmaintainapositionthatmatchmyinterestsandstrengths.
Doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.Thesuccessisjustaprocessbutnotaresultforme.
11.whatdoyouthinkbanksdo?
KEY:
Throughinternationalnetworkandexpertise,facilitatetradeacrossmarkets,enablemultinationalclientstoconductcomplexbusinesstransactionsandservicetheneedsofanincreasinglyinternationalconsumerbase.Thebankshouldalsoprovideawide-rangeofproductsandservicesforpersonalandbusinesscustomers
12.whatwillyoudoinanewplacement?
KEY:
Knowingaboutnewfriendswhoisfamiliarwiththeplacementoreventhelocalpeople,andnextIwilllistsomeadvantagesanddisadvantagesoftheplacementonmywork.Ig.Theconditionthereissuitforthebangbusinessornot,ourbrandiswellknownforthemorjustopposite,bydoingthisIwillmakeaevaluation.ThenIwillsolvetheorconquerthedisadvantages,byconsultingformtheexperiencedworkersorjustcreateanewway.
13.whenyouareanewcomer,ifyoufindanimprovementforyourteamproject,whatwillyoudo?
KEY:
FirstlyIwillconfirmthattheimprovementreallyworks,thenIwillconsultmypartnersabouttherightwaytocomeuptheimprovement,forexample,itisbetterinthemorningmeetingorshouldIwriteareporttomyboss,bythisIcanmakethesuccessratiomuchlarger.
14.howcanyougetyourselffamiliarwiththejobinanewposition?
Firstly,Iwilllookthroughsomeguidebooks,sometimestheveryfrequentquestionsarelistedalready,itwillgiveyouthemostefficientsolutionformanycircumstances.
Secondly,asthesituationisdynamic,Iwillmeetsomevexorparadoxicalproblem,antatthattimeIwillconsultformyexperiencedpartners,theymustwillgivemeangoodsolution.
Last,Iwillaskthequestiontomyboss.
15.whatisyourpersonalaimforfuturecareer?
Intheshorttime,IwillfocustheworkforfamousinternationalcooperationsuchasSCB,insuchenvironment,Icanmakemynewexcellentfriendsfromallovertheworld,Icanlearntheabilityformthem,andgettoworkbetterformyposition.
Inthelongterm,IwanttobeaCEOofaninternationalcompany,andcanhelptheworldbeamorebalanceworld.BecauseIwanttochangetheeconomicsituationallovertheworld,Idonotwanttoseethepoorchildren,economiccrisis.Iwanttodecreasetheunfortunateintheworld.
16.whatdoyouthinkisagoodservice?
Admittedly,thegoodservicecontainsmanyaspects,suchastheattitude,theserviceenvironmentandeventhefee.Allabovethose,however,Ithinkagoodserviceisthatitreallyworks,Imeanitreallycansolvetheproblemormaketheconsumermoreconvenient.Forexample,theservicecanmakemysecurityormanymoresafeandevencanincrease,thatisareallygoodservice.
17.Whytochoosetheforeignbanking?
Insuchenvironment,Icanmakemynewexcellentfriendsfromallovertheworld,Icanlearntheabilityformthem,andgettoworkbetterformyposition.
Inthelongterm,IwanttobeaCEOofainternationalcompany,andcanhelptheworldbeamore
balanceworld.BecauseIwanttochangetheeconomicsituationallovertheworld,Idonotwanttoseethepoorchildren,economiccrisis.Iwanttodecreasetheunfortunateintheworld.
18.Howtomakeasuccessinateam?
1.Theabilitytoencourageothers.Ibelievethatnomanisanisland.Youneedtoworkwithotherstohelpyoudelivergreatresults.Iencouragemystafftoswitchfromcustomer-facingrolestothatofasupportfunctionandviceversasotheygettoseethingsfromeachother'sperspective.Italsohelpspeopleseethebiggerpictureandreducesourerrorratebecauseeverybodyknowswhateverybodyelseisdoingandhowtheycansupportoneanotherbetterforthegreatergood.
2.Self-guided,Iknewhowtoplanmycareerpathandwhichdirectiontotake.balancingthepursuitofgrowthwithadisciplinedmanagementofcostsandrisksandkeepingafirmgrip.I'vealwaysbelievedintheimportanceofbeingauthentic--doingthingstothebestofyourabilitieswhilemaintainingthehigheststandardsofprideandintegrityinwhatyoudo.ThisisoneofthereasonswhyIjoinedtheBank.
20.Ifyouarenewonateam,howdoyoucontributetotheteam?
Iwillbewillingtobecometheeyesofmygroup,ifIacquiretheopportunitytoworkinSCB,usingmydistinctivehorizonsandmycreativethinkingmode.Firstofall,asamemberinthe
group,myadaptivetomulti-culturecouldmakecontributiontogroup’sharmony.Whencoworkersfromdifferentareascan’tunderstandwitheachother,Icanseetheessenceoftheproblemandexplainthediversitytothem.Iwillworkhardtobettertheatmosphereforworkinganddiscussing.Inaddition,someworkpuzzlescan’tbesolvedonlyusingthemethodsinthetextbooksbecausenoneoftheoriesareappliedforeverysituationandeverysociety.Inordertoanalyzeworkproblemsbetter,workersshouldlearntobeflexibleandfindtheanswerbasedonthespecificsituation.Usingmyflexiblebrainandbeingfamiliarwithinformationsystemandfinance,Iamabletothinkdeeperinsomeissues,andmyteamworkandleadershipmakemeleadmygrouptofindbrightnessinthedark.
23.Whatkindoftechnicalknowledgedoyouthinkyouneedwhenprocessingbusiness?
Negotiation,theskillofnegotiationcanmakethebenefitmoreprofi
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