雅高酒店-绩效考核资料文档格式.doc
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雅高酒店-绩效考核资料文档格式.doc
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FamilyName:
名ACE丹
Interviewdate:
上次面试
Positionheld:
所在职位HumanResourcesManager
Since(date):
开始((日期)November1,2008
Hotel/Organisation:
国家China
Assessor’sname:
评估者姓名ChristopheGeoffroy
Position:
职位GeneralManager
Myposition:
HeadofDepartment/Assistant
部门经理/助理
AccorHotels雅高酒店
I.Contextofpositionexercised:
职位描述
A.Reminderofthescopeoftheposition
工作范围的补充和提醒
Forexample,turnover,budget,numberofstaff,etc.:
例如,营业额,预算,员工数,等..
1.PlanforbothpropertyHRannualbudget,includingstaffpayroll,recruitment,benefit,training,staffwelfare,staffcanteenandstaffdormitoryetc.
2.Tocreatanopenandsharingworkingenvironmentforallstaff.
3.TokeepingoodtouchwithAccorheadofficeandsisterhotels,andassisteachother.
B.Permanentcontributionexpected
预期永久的贡献
Permanentkeyresponsibilities
ofthepositionintheseareas
下述职位的主要职责
Performanceandpointstobeimproved
改进之处
Customers/Sales
Internalcustomerrelations/users
客户/销售/内部客户的关系/用户
Regardingtheregionalmarketandhotelsituation,tooffersupporttoeachdepartmentintermsofmanpower,cooperation,training,staffdevelopmentandstaffrelationship.
Shouldbeamuchmorematureadvisorthentogivepropersuggestiononceneeded.
Humanresources/Management
人力资源/管理
Ensureeachstafftakeinitiativeandaccomplishtheirownjob.
Organizedepartmentalmeetingregulary.
ShareasmuchAccor,hotel,guestandstaffinformationasIcouldwithstaff.
Trytoconductsometrainingforthem.
Results/Management
结果/管理
Newstaffdormitoryof40roomswasputintouse.
TobeagroupcertifiedtraineronKTCand2subordinateswerecertifiedtobegrouptraineronKLE.
PromoteonesupervisortobeassistantHRMandonetobeStaffCanteenChef.
Toimprovesomehotelpolicyinlinewithlaborlaw.
Toimprovestaffbenefitintermsofdormitoryandcanteen,etc.
Todomoresupervision,checkandfollowuponcedelegateanyjobtosubordinates.
Topaymoreattentionondetails.
Professionaltechniques
(Technicalqualityofwork)
专业技能(工作质量)
GetbetterunderstandingofChinalaborlawandconcernedlawsthroughtrainingandself-learning.
Toorganizemorecrossexposureforconcernedstafftoimprovetheircapability.
CommitmenttoAccorGroupCulture/
Organisation/Interfaces
对雅高集团文化/品牌/接触面的承诺
SharetheinformationofAccorwithallstaffintime,andcooperateineachactivitywithefficiency.
ToorganizeactivitieswithmoreinnovationsothatallstaffmayunderstandAccorvaluebetter.
-02-
C.Majoreventsoftheyear
年内的重要事件
Difficultiesandopportunitiesencountered
所遇到的困难和机会
Newstaffdormitoryputintouse
AllbedsmovingandsettingupwasfinishedbyHRespeciallydormitorystaff,withoutheadcountincrease.Butnewdormitorywasverypopularwithstaff.
Staffdutyoffandseveralotherhotelpolicyallchangedinlinewithlaborlaw
Newtomakereasonablereporttosuggettohotelmanagementandfinallywassuccessful.
Staffcanteenchefwascomplainedtodocheatingandwasdismissed.
Needtodealwithitmoreskillful.IamstillnotanexperiencedF&
Bperson.
Newsofiteltraining
TwostafffromtrainingdepartmentwerecertifiedtobeKLEtraining,wefinishedonroundofnewsofitelpresentationandneedtodoitagain.
Traineeandstaffnumberreducedsuccessfully
Staffturnoverreducedsuccessfully
D.Reminderoftheobjectivesofthepreviousperiod
对过去阶段目标的补充和提醒
Results+/-
结果+/-
E.Reminderofthemeansdecidedfortheplanofactionforthepreviousperiod
过去阶段的工作计划的决定方法的补充和提醒
Means
途径方法
ImplementedYes/No
实施是/否
Ifnot,why?
如果未实施,为什么?
Meansimplementedtoimprovethetargetobjectives达到预期目标实施的方法
(i.e.:
management,training,etc.)(如
:
管理,培训等)
StaffshowerroomanddormitorybuildingA&
Brenovation
NO
Duetoownersidereason
-03-
II.DecisivecriteriaforsuccessinthepositionofHeadofDepartment/Assistant
1–Representativeness
·
Providesanexamplefortheteamandcustomers(presentation,behaviour,elocution,etc.),compatiblewiththebrandimagethatthecompanywishestoconvey.
Underlineshis/herprideinbelongingtotheorganisation.
2–Welcome/Servicespirit/Generosity
Asahost,he/sheisprimarily:
available,warm,friendly,smiling,open.
Anticipatesthecustomer’sexpressedandunexpressedexpectations.
Enjoyshelpingandpleasing.
Remainsmodest.
Recognisescustomersandpersonalisestheirwelcome.
3–Negotiatingskills
Knowshis/herproduct,market,location,Groupandcompetition.
Abletoargue,sellorpurchasetosatisfythecustomerandenhanceloyaltytowardsACCOR.
Developsthesalesattitudeofhis/herteam.
Workstogetherwiththesalesteamsorrelevantspecialists.
4–Communication/openness
Communicatesclearlyandsuitablyaccordingtotheinterlocutor(verticallyandhorizontally).
Makessurethatinformationisreceivedandproperlyunderstood.
Isopenandhonestwithhis/herstaff.
Encouragesthemtoexpressthemselves.
5–TeamCo-ordination
Ensurestherecruitmentandproperintegrationofnewstaff.
Setstheobjectivesofhis/herstaff(planofaction)inthecontextoftheirmission.
Determinestrainingneeds(internal/external)andensuresfollow-up.
Delegatesandmakeseachpersonresponsiblefortheirgiventasks.
Co-ordinatestheteamtoensuregoodcohesion.
Assesseshis/herstaffandmeasuresresults.Expresseswhatisgoingwellandwhatisnot.Analysesvariationsandsuggestssolutions.
Carriesoutassessmentinterviewswithstaffandparticipatesintheircareerdevelopment.
6–Leadership/Teamspirit
Charismatic,isaco-ordinatorandleaderbutstillremainsattentivetoothers.
Ensuresthatagoodatmosphereandmutualassistancearemaintainedwithinhis/herdepartmentandotherdepartments.
Isabletomobiliseandguideenergy.
Isacommunicationchannelbetweenmanagementandteams.
-04-
7–Innovation
Isasourceofproposaltodeveloptools,workingmethodsandtheproduct.
Iscurious,suggestsnewideastoensuresurprise(teamandcustomer).
8–Decisionmaking/Autonomy
Isthebossofhis/herdepartment.
Decidesonsolutionsforproblemsandsituations,determinesactionincompliancewithhis/herareaofautonomyandinco-operationwithhis/herfirst-linesupervisor.
Providessuitableinitiativesanddecisions,inemergencysituationstoo.
9–Tenacity/Determination
Isperseveringandresistanttostresssoastoachievethegoalfixed.
Showspermanentmotivationtomaintainimpetus.
Isdemandingwithhimself/herselfandhis/herteam.
Isuncompromisingoverthequalityofcustomerservices.
Setsowncareerobjectivesifhe/shewishestoprogress.
10–Organisation
Showsorder,methodanddiscipline.
Developsandimplementsworkingprocedures;
monitorsthem.
Definesandschedulesdepartmenttasksaccordingtoprioritiesandmonitorsthem.
Isresponsiblefortheproductivityofhis/herdepartment.
11–Adaptation
Takesintoaccountandrespectsallculturesandsocio-culturalcategories(teamsandcustomers).
Knows,understandsandintegratescorporateandenvironmentaldevelopments(product,customermix,technologies,organisation).
Capableofself-criticismandmulti-competencytoreactaccordingtoeventsandpersons.
Copeswithstressfulsituationsthroughgoodself-control.
12–Capacityforanalysisandperspective
Knowsandanalyseshis/herproduct,competition,market,regulations,results,economicenvironmentandlocationpolicy.
Knowshis/herskillsandthoseofhis/herteams.
Throughhis/herlisteningcapacity,availability,opennessandthought,providesareliablediagnosisandobjectivetoimplementasuitableplanofaction.
Anticipatesandmanageseachsituationbypriority.
13–Corporatesense
Iscommittedtocorporatepolicy,participatesandimplementshis/herstrategythroughthegroupandhis/herlocation,brandandunit.
Optimisestheprofitabilityofhi
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