英文导游资格证考试导游实务口试四十道题英文版.doc
- 文档编号:2112040
- 上传时间:2023-05-02
- 格式:DOC
- 页数:29
- 大小:147KB
英文导游资格证考试导游实务口试四十道题英文版.doc
《英文导游资格证考试导游实务口试四十道题英文版.doc》由会员分享,可在线阅读,更多相关《英文导游资格证考试导游实务口试四十道题英文版.doc(29页珍藏版)》请在冰点文库上搜索。
第一题 导游人员的定义?
导游员应该具备的基本素质有哪些?
Whatisthedefinitionofatourguideandwhatbasicqualitiesshouldatourguidehave?
(1)Atourguideisapersonwhohasacquiredatourguidecertificate(证书)andisassignedbyatravelagencytoescorttouristsontheirtravels,providingthemwithcommentaryandguidingserviceaswellasothertravelservices.
(2)a.moralcharacter良好的品质
b.profoundknowledge渊博的知识
c.soundability较强的能力
d.proficientskills较高的技能
e.healthybody健康的身体
f.decentappearance端庄的仪表
第二题 导游人员的基本职责是什么?
Listthebasictasksofatourguide.
(1)Arrangetheitinerary(路线)ofvisitsandsightseeingaccordingtothecontract(合同)signedbetweenthetravelagencyandthetourists.
(2)GuidethetouriststoandaroundthesitesandintroducethemChinesecultureandthelocaltourismresources.
(3)Arrangeformeals,accommodation,transportation,shoppingandentertainment,andensurethepersonalsafetyoftouristsandthesecurityoftheirproperty.
(4)Answertourists’questionspatientlyandhelpthemsolvetheirproblemsduringthejourney.
(5)Reporttourists’opinionsandsuggestionstothetravelagencyand,ifnecessary,helptoarrangemeetingsforon-tourfeedback.
第三题 导游员应该怎样熟悉接待计划?
Howdoesatourguidegettoknowareceptionplan?
(1)Thetouristgroupsurvey(旅游团概况):
1.客源地thenameofthetravelagencythatorganizesthegroupinitssourceorigin,nationalities,languages,nameofthetourleader;2.组团社nameofthetravelagency,nameandcell-phonenumberofnationalguides;3.旅游团name,numberandstandardoffeesofthetouristgroup.
(2)Members’situationofthetouristgroup(旅游团成员情况):
thetotalnumber人数,names,sex性别,occupations职业andreligions宗教信仰.
(3)Travelingrouteandthetransportation(旅游路线和交通工具):
thewholerouteofthisgroup全程路线,placesofdepartingandentering出入境地点,transportation交通工具andsoon.Thenumber,timeandplaceofthevehiclestheyusewhilethetouristsarearrivingandleaving.抵离本地时所乘交通工具的班次、时间和地点。
(4)Ticketsoftransportation(交通票据情况):
whethertheticketshavebeenreservedaccordingtoplan?
Isthereanychanges?
Ifthereis,whatisthenewsituation?
Whethertherearebackroundtriptickets;domesticsection(国内段)ofinternationaltickets?
TheticketforenteringintooroutofthecountryisticketofOKorticketofOPEN.
(5)Specialrequirementandprecautions(特殊要求和注意事项):
Whetherthereisaspecialrequirement?
Whetherneedsomedirectorconcernedtoreceive,meetorinvitetohaveadinner?
Whetheramongthetouriststherearetheold,weak,sickanddisabledneedingtobeespeciallylookedafter.
(6)Whetheritisneededtohandlecertificatesaheadoftime?
(是否需要提前办理证件)Whetherthereareareasorcitiesthatneedthetouriststohandlethepass?
Ifneeded,doitaheadoftime.
第四题 上团前导游员应当做好哪些准备工作?
Listthebasicpreparationsmadebyaguidebeforeleadingatourgroup.
(1)Befamiliarwiththereceptionprogram.熟悉接待计划
(2)Confirmdetailsoftransportation,accommodationandluggagedeliverybeforethegrouparrives.落实接待事宜
(3)Bringallnecessaryitemsincludingdocumentation-tourguidecertificateandprofessionalratingcared----localtravelscheduleandthetourguidebanner.做好物质准备
(4)Besuretohaveanduseprofessionallanguageskillsandknowledge.语言和知识准备
(5)Betidy,friendlyandgoodmannered.形象准备
(6)Haveapositiveattitudeandbepreparedtofacecomplaintsfromtourists.心理准备
第五题 旅游团抵达前导游员应当做好哪些工作?
Whatshouldthetourguidesdobeforethearrivingofthetouristgroup?
(1)Confirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:
Askclearaccuratetimewiththeinformationofficeoftheairports,trainstationsquay(码头)beforesettingout.
(2)Fixthetimeandplacewiththetourbusdriver:
guaranteetoarrivehalfanhourinadvance;Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;Afterreachingthestationfixtheparkingplace.
(3)Checktherightarrivingtimeofthetouristgrouponcemore:
arriveattheairport,stationorquayaheadoftime.
(4)Getintouchwiththeporter(行李员):
Notifytheplacethattheluggageissentto,andfixtheparkingplacewiththeluggagevan(行李车)driver.
(5)Receivethetouristgroupwithsignsormeetingboardsatthestation:
meetthetouristatastriking(突出的)positionatthestationexit,indicate(标明)groupnameandnumber,leader’snameornationalguide’snameornameoftouristonthemeetingboard.
第六题 旅游团抵达后导游员应当做好哪些工作?
Whatshouldthetourguidedowhenthetouristgrouparrives?
1.Lookforthetouristgroupatastrikingpositionatthestationexit,confirmtheinformationofthetouristgrouptoensurereceivingtherightgroup.
2.Checkoutthenumberoftourists:
Iftherearemoreorlessthantheplannedpersons,theguideshouldcontactreceptionagencyintimesuckasappearing,
3.Counttheluggagecollectively集中清点行李:
Andtheleader,accompaniedcompletely,theportercheckstheluggagetogether,checkwhethertostandintact(完好的)ornot,dothehanding(交付)overprocedurewellafterchecking.
4.Congregate(聚集)thetouristsandgetonthebus:
Standbythebusdoorwithsmile,helptheoldandtheyoung,checkthenumberofpeople.
第七题 从机场(车站)赴饭店途中导游员应当做好哪些工作?
Whatshouldtheguidedoonthewayfromtheairporttothehotel?
(1)Heshouldwarmlywelcomethetourgroup.Deliverawelcomingspeech:
showwelcome,introduceservicepeopletellprograms,presentattitude,givewishes.
(2)Heshouldinformtheoverseastouristsofthelocaltime.Adjusttime:
Entrygroupwanttimedifferenceofrecommending,transferBeijingtime.
(3)Heshouldgiveabriefintroductiontothelocalcustoms,thelocationofthehotelanditsfacilities.
(4)Heshouldcollectthecertificate:
Thepassport,yellowbook,theticket,etc.andtheplaneconfirmsinordertomovein.
(5)Heshouldguideontheway:
Introducethesceneontheway,localoverviewandsituationinthehotel.
(6)Heshouldinformthetouristsofthefirstmeetingplaceandcoachparkingplace(ifapplicable若可以).
第八题 在入住饭店服务中导游员应当做好哪些工作?
Whatshouldatourguidedowhenthetourgrouparrivesatthehotel?
(1)Helpthetourgroupcheckin.Knowingtheroomnumberofthetourleader,andleavethetelephonenumbertothetourleaderornationalguide.
(2)Informthetourgroupofallhotelfacilitiesandservicesincludingtherestaurant,businesscenter,publicwashroomsetc.
(3)Confirmarrangementsforthefirstmealforthegroup.Telltheparticularrequirementsofthegrouptotherestaurant.
(4)Informtourgroupofitineraryjustfordayofarrivalandthenextday.
(5)Asktheportertodelivertheluggagetotourists’rooms.
(6)Arrangemorningcallforthetourists.Fixthemorningcalltimewithtourleaderandthenthetourleaderinformthetourists,localguideinformthefrontdesk.
第九题 地陪在途中导游应做好哪些工作?
Whatshouldalocalguidedoonthewaytoacertainscenicarea?
(1)Informthetouristsoftheitineraryofthedayagainincludingthetimeandplaceofmeals,reportthetimeofreachingthetoursite.Reportthenewsifnecessary.
(2)Commentonthelocalcustomsandsceneryalongthewayandanswerquestions.
(3)Givethegroupabriefintroductiontothetouristdestination,especiallythehistoricalvalueandfeature,rousingtheircuriosityofthetoursite.
(4)Organizeentertainmentactivities,promotingfriendshipbetweenthelocalguideandthetourists.
第十题 购物服务的基本要求是什么?
Whatarethebasicrequirementsoftheshoppingservice?
(1)Whentouristsdoshopping,tellthemtheduration(持续时间),attentionsandcharacteristicsofthegoodsclearly.Helptouriststoconsignforshopping.
(2)Iftouristsareforcedtobuythingsbypeddlers(小贩),localguidehastheresponsibilitytoremindtouristsnottobecheated.
(3)Iftheshopdoesn’tdeterminepriceaccordingtoquality,sellfakeandshoddyproducts假冒伪劣商品,doesnotofferstandardservice,localguideshouldreportittothedirectoroftheshopinordertoprotectthebenefitsofthetourists.
(4)Thelocalguideshouldtakethetourgroupshoppingonlyatshopsdesignated(指定的)bycontract.Thelocalguideisnotpermittedtoaddextrashopsorshoppingtime.
第十一题 在用餐过程中导游员应当做好哪些工作?
Whatshouldtheguidedowhenthegrouphavingmeals?
(1)Whilehavingadinner,thelocalguideshouldleadthetouriststotakeaseat,introducediningroomfacilities,mealcharacteristicsandtypesofdrinks.
(2)Informthetourleaderaboutthedinnerplaceoflocalandnationalguides,andthetimeofsettingoutafterdinner用餐后的出发时间.
(3)Inspectthedishesoneortwotimesduringthemealtimetomakesurethefoodisuptothestandardspecifiedinthecontract.Answerquestionsaboutthefoodraisedbytourists.
(4)Afterdinner,thelocalguideshouldcheckoutaccordingtotheaccuratediningnumber,standardanddrinksamount.
第十二题 送站前导游员应当做好哪些工作?
Whatpreparationsshouldaguidemakebeforethedepartureofthegroup?
(1)Checkthenames,numberoftouristsandthereturntickets.Ifthegroupisgoingtoleavethecountrybyplane,thelocalguideshouldhelptheoverseastourleaderconfirmtheairtickets.
(2)Confirmthetimeforthedeliveryofluggagewiththeporterandthetourleader,andtheninformthetimetotourists.
(3)Confirmthetimeforthemorningcallandbreakfast.Fixtheleavingtimewithdriverandtourleader,andtheninformthetourists.
(4)Remindthetouriststopaytheirbillsbeforetheyleavethehotel,Returnthetourists’identitycardsorpassports.
第十三题 送站服务的具体内容要求有哪些?
Whatshouldtheguidedowhileseeingoffthetourists?
(1)Deliverafarewellspeech:
includingthatfeelsreluctanttopart表示惜别,expressesgratitudetocooperation感谢合作,reviewstraveling回顾旅程,solicitsthesuggestion征求意见,looksforwardtomeeting期盼相逢.
(2)Reachtheairportahea
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 英文 导游 资格证 考试 实务 口试 四十