《民航实用英语》课件06Special-Passengers.pptx
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《民航实用英语》课件06Special-Passengers.pptx
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民航民航实实用英用英语语ONTENTSChapterSixSpecialPassengersObjective1AirsicknessObjective2InjuryandIllnessObjective3TheHandicapped,UMandOthersWiththecontinuousdevelopmentofcivilaviation,thepassengerservicehasgreatlyimproved.Airlinesshowspecialcourtesyandspecialcareforthosespecialpassengersinconsiderationoftheirneedsduringairtransportprocess.Asflightattendants,wearesupposedtoprovideconsiderateservicefortheelderly,thesick,thehandicapped,unaccompaniedminors,pregnantwomen,thosewithbabies,FirstClasspassengersandotherpersonsrequiringassistancetofacilitatetheirjourney.Guidance1ChapterSixSpecialPassengers2ObjectivesWhatarethesymptomsofairsicknessandhowtocomfortpassengersorrelievetheirairsickness?
HowtorespondtopassengersuncomfortablenessandconductFirstAidwhenpassengersaresickorinjured?
Howtotakecareofthehandicapped,UM,theelderlyandothers?
ChapterSixSpecialPassengersObjective1AirsicknessBackgroundInformation车、船、飞机等交通工具,产生不规则的颠簸运动,剌激内耳前庭,对有些人来说,可发生眩晕、恶心、呕吐等症状,也常伴有头痛、精神不振和软弱无力,这种情况称为晕动病。
某些人前庭功能不良,内耳前庭和半规管过度敏感,当直线变速或旋转运动时,传入冲动引起前庭神经核及小脑有关部位的过强反应,造成植物神经功能紊乱,就会发生晕车、晕船、晕机现象。
造成晕机的情况很多,如飞机颠簸、起飞、爬高、下降、着陆、转弯;个人心情紧张、身体不适、过度疲劳等。
Objective1AirsicknessBackgroundInformation晕机症状因人而异,有轻重之分。
轻者表现为:
头晕,全身稍有不适、胸闷、耳痛;重者则会脸色苍白发青、头痛心慌、表情淡漠、微汗,也常伴有头痛、精神不振和软弱无力;更严重的将会出现浑身盗汗、眩晕恶心、呕吐不止等难以忍受的痛苦症状。
乘务员需随时关注乘客的情况,如发现乘客有不适的表现,如脸色苍白、盗汗等,应主动关心乘客,安慰他们,并根据乘客的情况给予相应的帮助,减轻乘客的痛苦。
Objective1AirsicknessGettingStartedSectionOne1Whatarethesymptomsinthefollowingpictures?
2.Arealcohol,cigarettes,andcoffeehelpfulwhensomeonefeelsairsick?
3.Describethefollowingpictures.UsefulExpressionsPassengersmaysay:
1.Ifeellikevomiting.2.Ivegotdizzinessandnausea3.Iwanttothrowup.4.Theearacheiskillingme.5.Couldyougivemeapill/somemedicineforairsickness?
6.Haveyougotsomemedicineforairsickness?
7.Doyouhaveanypillsforairsickness?
8.Willyoubringmeanairsicknessbag?
Youwouldsay:
1.Howareyoufeelingnow?
2.Takeiteasy.Thissymptomiscommon.3.Haveyoueversufferedfromairsicknessbefore?
Youreprobablyairsick.4.Ifyoufeelsick,pleaseusetheairsicknessbag.Itsjustlocatedintheseatpocketinfrontofyou.5.Theairsicknessbagisinyourseatpocket.Ifyoufeelsick,useit,andwewilltakeitawaylater6.Youlookpale.Accordingtomyexperienceyoureprobablyairsick.7.Dontworry!
Wehaveairsicktablets.Illgetsomeforyou.8.Letmehelpyougotothefrontcabin.Therearesomevacantseatsthere.Icantakeoutthearmrestsandletyouliedown.9.Pleaseliedown.Ifyoustillfeelsick,pleaseusetheairsicknessbag.10.Pleasewaitamoment.Illgetsomeairsicktabletsandhotwaterforyou.11.Youcanalsorubthispointtorelievethissymptom.12.Letmegettheairsicknessbagready.DialoguesDialogueA(CC=CabinCrew,P=Passenger)PA:
Youlookpale.AreyouOK?
PB:
Ifeelsick.Imgoingtothrowup.PA:
Doyou?
Letmegettheairsicknessbagready.PB:
Doyouhaveanymedicineforairsickness?
PA:
Sorry,Idont.PB:
MaybeIshouldnothavehadthatkindofmeal.PA:
Dontworry.Justcloseyoureyesandrelax.Holdthebagincaseyouvomit.DialogueBP:
Flightattendant,Imnotfeelingverywellrightnow.CC:
Whatseemstobetheproblem?
P:
Imalittlebitstuffy,dizzy,andnauseousaswell.CC:
Youmaysufferfromairsickness.Wehaveairsicktabletsonboard.Iwillgetsomeforyou.P:
Thankyou.(afewminuteslater)CC:
Hereisthepillandwarmwater.Pleasetakeit.P:
Itsverykindofyou.(later)P:
Miss,thepillseemsuseless.Istillfeeluncomfortable.CC:
Oh,Madam,itworksbestonehourafterusage.Iwillhelpyoutotakeoutthearmrestandthenyoucouldtakeanap.P:
OK,Isee,thanks.DialogueCCC:
Didyoupressthecallbutton,Madam?
Whatsthematter?
P:
Well,theearacheiskillingme!
CC:
Oh,Imsorrytohearthat!
Thepaininyourearsisduetoachangeinairpressure.Thesymptomiscommonduringtheflight;youcanjusttrychewinggumsorswallowingtorelievetheearache.P:
Yes,Iknowthat.Ihavetriedthismanytimes,butitdoesnotworkatall.Oh,mygod,whatseriousearacheitis!
CC:
Youknow,sometimes,whenyourbodyisnotingoodcondition,itwillbeeasiertogetairsickness.Well,letmetellyouanotherwaytorelieveyourearache.Firstlyyoucandrawadeepbreath,thenstopyournosewiththefingersandtrytoblowyournose.Likethis,howareyoufeelingnow?
P:
Oh,yeah,itseemseffective.Thankyouverymuch.CabinAnnouncementLadiesandgentlemen,The“fastenseatbelt”signhasbeenturnedoff.However,foryoursafety,westronglyrecommendyoutokeepyourseatbeltfastenedwhileseated.Now,Iwilltellyouwherethecabinequipmentislocatedandhowtouseit.Yourseat-backcanbereclinedbypressingthereclinerbuttononyourarmrest.Thereadinglight,callbutton,andairflowarelocatedaboveyourseat.Airsicknessbagsareintheseatpocketinfrontofyou.Ifyoufeellikevomiting,pleaseuseit.Ifyouareairsickandneedsomeairsicktablets,youcanpressthecallbuttontocontactus.Lavatoriesarelocatedinthefrontandrearofthecabin.Smokingisstrictlyprohibitedonboard.Wewishyouapleasantflight.Thankyou!
Ladiesandgentlemen,Incaseofyourearachecausedbythelossofcabinpressureduringflight,weofferfreechewinggum.Anyonewhowouldlikeit,pleasecontactusbypressingthecallbutton.Thankyouforyourattention!
Usefulwordsairsickadj.airsicknessn.airsicknessbagchewv.dizzinessn.dizzy/giddyadj.earachen.nausean.nauseousadj.pill/tabletn.晕机的晕机晕机袋,呕吐袋咀嚼头晕头晕的耳痛恶心,作呕恶心的,作呕的药丸reclinev.relaxv.stuffyn.sufferv.symptomn.uncomfortableadj.vacantadj.vomitv.throwup使倾斜放松胸闷遭遇,遭受症状不舒服的空的呕吐呕吐,恶心QuizDirections:
Pleasefillintheblankswiththeappropriatewords.1.Hedoesnotthesameproblem.2.Ifeltsolookingatthisdisgustingfood.3.Noproblem,Madam.Pushthisbutton,theseatbutton,andleanbackatthesametime.4.Shefeelsdizzyandrushestothetoiletto.5.Doyouknowtheofdiabetes?
YourTurnSectionThreeListeningWordsDirections:
Pleasetickthewordyouarehearingineachgroup.1A.lockB.brockC.brookD.knock2A.tabB.tapeC.tubeD.tap3A.planB.planeC.playD.plant4A.aboardB.abroadC.broadD.brood5A.astoundB.attitudeC.altitudeD.articulateStatementsDirections:
Inthispartyouwillhearashortstatement.Listencarefullyandchoosethesentencewhichistheclosesttowhatyouhaveheard.1AThisproblemiscommonfortheonewhofliesforthefirsttime.B.Thisproblemisnotcommonforonewhofliesfirstly.C.Theproblemisnotuncommonforonewhoisinfirstclass.D.Theproblemisuncommonfortheonewhofliesforthefirsttime.2AThemansuggestedthatthewomantakethemedicine.B.Themansuggestedthatthewomannottakethepill.C.Themansuggestedthewomanusingcleanbag.D.Themandoesntsuggestthewomantakingthepill.3ATheboydoesntknowwheretovomit.B.Theboycanhelptothrowup.C.Theboycanthelpvomiting.D.Theboycantbutvomit.4AThemanconsiderstheflightattendantpolite.B.Themanthinksthattheflightattendantisthoughtful.C.Themandoesntthinktheflightattendantisimpolite.D.Themanthinkstheflightattendantisinconsiderate.5AThewomanishealthy.B.Thewomansuffersfromairsickness.C.Thewomanhasaheadache.D.Thewomansleptwelllastnight.6AThereissomethingwrongwithhisear.B.Thereissomechangeinairpressure.C.Hecanteatsweets.D.Hecanrelievehisearache.7ABothJerryandKevinweresurprised.B.NeitherJerrynorIwassurprised.C.Kevinsurprisedme.D.JerrywasmoresurprisedthanIwas.8AHegottothehotellatelastnight.B.Hegottothehotelearlylastnight.C.Hegottothehotelbybuslastnight.D.Helosthiswaygettingtothehotelafterdisembarkingtheplane.DictationDirections:
Listentothefollowingdictationandfillintheblankswithexactwordsorphrases.HowtoAvoidAirsicknessWearcomfortableclothingontheplane.Thingsthataretightaroundyourtummyoraregoingtoworsenfeelingsof.Wearsomethingreallylooseandcomfyandhavingaofthinlayerswillhelpyoutobeenough.Therearethinifyourecoldbutifyoureusuallyhot,youneedtodressinbreathable(cotton)clothing.Eatfoodsthatareandeasytobeforeyoufly.Inthemorning,scrambledeggs,toastandcoffeeareplenty.Lateron,trysoupandorabakedpotatoandplainsmall.Goeasyontheandgreasyfoodsliketamalesorbaconandavoidreallyheavyfoodslikelasagna.Itshardtodigestallthatwhenyouresittingdownforhoursafteryoueat.andcigarettesbothhelptomakemotionworse.Trynotforafewhoursbeforeyougoandleavingthedrinksalonebeforeandduringyourflight.SpeakingSubstitutionDiscussionHowtorelievetheearachecorrectlyduringflight?
Whataretheeffectivewaystorelievedizzinessandnausea?
Ifapassengerwantssomeairsicktabletsbutyoudonthavethis,whatwouldyousay?
ActivitiesWorkingroups.Practicedifferentwaysofmeetingpeoplebasedonthefollowingsituations.Whenyouareservingdrinks,apassengersays“Iamdizzyandnauseous.”Afterclimbing,apassengerpressesthecallbuttonandyoufindheispale,withcoldsweat.Anoldladyfeelslikevomitingandsheisveryanxiousaboutstainingthecabin.RetellPleaseretellthestoryinyourownwords.Alittleguygetsonaplaneandsitsnexttothewindow.Afewminuteslater,abig,heavy,strong,mean-looking,hulkingguyplopsdownintheseatnexttohimandimmediatelyfallsasleep.Thelittleguystartstofeelalittleairsick,buthesafraidtowakethebigguyup,soheasksifhecangotothebathroom.Heknowshecantclimboverhim,andsothelittleguyissittingthere,lookingatthebigguy,tryingtodecidewhattodo.Suddenly,theplanehitsanairpocketandanuncontrollablewaveofnauseapassesthroughthelittleguy.Hecantholditinanylongerandhepukesalloverthebigguyschest.Aboutfiveminuteslaterthebigguywakesup,looksdown,andseesthevomitalloverhim.“So,”saysthelittleguy,“areyoufeelingbetternow?
GameFruitSquatTherearesomewords:
earache,vomit,headache,dizzy,stuffy,nauseaEachstudentrepresentsoneofthem.Andthenhelistenstotheinstructionfromtheumpire,andthecalledoneneedstobouncethreetimesonthefloorandnamehimself.Afterthethirdtime,theplayerneedstocallthenextonetodothesamethings.Theinstructionis“vomitbounce,vomitbounce,vomitdoneandnauseabounce”.Ifsomeonerespondsslowlyordoesnotrespondatall,heistheloserandwouldbeoutofthisgameandthelastoneisthewinner.Objective2InjuryandIllnessBackgroundInformation乘客常因身体不适或者久坐、飞机颠簸等出现受伤和急病。
为了让更多在一线工作的客舱服务人员在乘客发生上述情况时能够给予及时的病情判断、救护以及增强突发事件发生时的应变、处置能力。
民用航空公司会对客舱乘务员进行紧急救护培训。
当发现有乘客受伤、生病,乘务员需妥善处理、细心照料和善言安慰;特别是对急病、重病,乘务员更应具备一些专业的急救基本知识,包括判断意识、常见急症、急症避险、人工呼吸、打开气道、抠出异物、胸外按压、紧急包扎、伤员运送、骨折固定等。
以此降低突发事故所致意外伤害的致残、致死率,以保护乘客的生命财产安全。
GettingStartedSectionOne1Whatkindofsymptomsmayoccurinthecabin?
令人作呕令人作呕的的呕呕吐吐头晕头晕目眩目眩的的(被被打的打的)肿肿包包擦擦伤伤喉喉咙咙痛痛发发高高烧烧咳咳嗽嗽流鼻流鼻涕涕风风寒寒疹,疹疹,疹子子扭扭伤伤脚脚踝踝被虫咬被虫咬伤伤割割伤伤蛀蛀牙牙耳耳朵朵痛痛背背痛痛牙牙痛痛头头痛痛腹腹痛痛2Doyouknowthefunctionofthefollowingfirstaiditems?
Whichmaybeusedforinjuryandwhichareforsickness?
SectionTwoUsefulExpressionsPassengersmaysay:
1.Ivegotterribleheadache.2.Ifeelverysick.3.Help,Iamabitshortofbreath.4.Stewardess,Idonotfeelwell.5.Ifeelsickinmystomach.6.MayIhaveacupofwater?
7.Ifalldownandgetanklesprainedinthelavatoryduringtheturbulence.Youwouldsay:
1.Howdoyoufeel?
/Howareyoufeeling?
2.Youma
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