BEC中级口语复习资料.docx
- 文档编号:17127967
- 上传时间:2023-07-22
- 格式:DOCX
- 页数:12
- 大小:22.21KB
BEC中级口语复习资料.docx
《BEC中级口语复习资料.docx》由会员分享,可在线阅读,更多相关《BEC中级口语复习资料.docx(12页珍藏版)》请在冰点文库上搜索。
BEC中级口语复习资料
1.Monitoringthequalityofserviceprovided
Feedbackfromthecustomers
A:
Feedbackfromthecustomersisveryimportantbecausefeedbackcanreflecttheopinionofthecustomersonthequalityofyourservice.Togetthisfeedbackandanalyzeitcarefullyisveryhelpful.Fromthisfeedbackyoucanknowwhatyourcustomersthinkofyourservicewhattheyarenotsatisfiedwithandhowtheylikeyoutoimprovethequalityofyourservice.Onceyouknowwhatyourcustomerswantyouwillhaveaclearobjectivetoimproveormaintainthequalityofyourserviceandyourmonitoringwillbemoreeffective.
Checkingsalesfigures
A:
whenwemonitorthequalityofserviceprovidedwemustfirstcheckoursalesfigures.Salesfiguresisoneofthemostimportantfactorsintestingiftheserviceyouprovidehashighqualityandifthecustomersaresatisfiedwithyourservice.Ifyoursalesfigurescontinuetogrowthatmeansyousucceedinmaintainingthequalityofyourserviceandyourcustomersareconfidentwhenchoosingyourservice.Ifthereisasuddendecreaseinyoursalesfigurethatwillprobablymeanthatyouarenowintroubleandthequalityofyourserviceisdecliningorunderminedbysomefactorsofuncertainty,whichmeansyouhavetocheckthewholequality-controlsystemtofindoutwheretheproblemis.
2.Choosinganewsalesagent
Experienceofagent
A:
weshouldfirstconsidertheexperienceoftheagentwechoose.Themoreexperiencetheagenthasthemorechanceheorshewillhaveindealingwithsales.Anexperiencedagenthasprofoundknowledgeonsalesandisveryprofessionalinpromotingsalesandsellinggoodstocustomers.Furthermoreexperiencedagentmayhaveestablishedhisorhersaleschannelsorrelationswhicharethekeyfactorstothesuccessofsales.Theycanhelpyoutoenteroropenupmarketsquicklyandeffectivelywhichwillsavealotofyourmoneyorenergy.
Numberofcontacts
A:
weshouldfirstconsiderthenumberofcontactsouragentshave.Themorecontactstheyhavethemoresaleschannelstheymayhaveestablishedbefore.AsPRisgainingitsimportancenowadaysanagentwithfrequentcontactswithbothcustomersandclientsismoreurgentlyneededtohelpuscompetewithourrivalsandwininthehighly-competitivemarket.
3.Planningthelayoutofanewstore
Attractiveness
A:
inordertoplanthelayoutofanewstorewemustimprovetheattractivenessofourstore.Thelayoutofthestoreshouldreflectourvalueandconceptandshouldbeinharmonywiththeenvironmentwecreate.Itwillmakeourcustomersfeelcomfortablewhentheyareshoppingorvisitingourstore.Wemustintroducemorecustomer-friendlydesignandusetheminthelayoutofourstoretoensurethateverycustomervisitingourstoreissatisfiedwiththeconveniencewebringtothem.Inawordwemustsparenoeffortstoenhancetheattractivenessofourstore.
Securityofgoods
A:
ofcourseweshouldfirsttakethesecurityofgoodsintoconsideration.Itisourhopethateverycustomervisitingourstorecanfeelcomfortableandwearereluctanttoseeanycustomerbehurtduetotheneglectofsecurityofgoods.Forexamplegoodssuchascosmeticsorkitchenutensilswhicharenotsuitableforchildrentotouchwillbeplaceatarelativelysafeplaceandattachedwithlabelswarningthepotentialdangers.Goodswhichareplacedathighplaceswillbewatchedcloselybyourstaffespeciallywhenourcustomerstouchorremovethem.
4.Aimingtoreducestaffturnover
Financialincentives
A:
inmyopinionfinancialincentivesarethebestwaytoreducestaffturnover.Accordingstatisticsalmosttwothirdsofthestaffturnoveroccursduetothecompany’sfailingtoimprovethefinancialsituationofthestaff.Inadditionmostoftheexcusesthestaffcanfindtoexplainwhytheywillquitarerelatedtopoorfinancialsituations.Wecanestablishanincentivesystemwithinthewholecompanytorewardthosewhoarewillingtostaywithusandmaketheirduecontributiontoourcompany.Thuswecanstimulateourstaffandreducetoalargeextentthestaffturnover.
Careerstructure
A:
byplanningacompletecareerstructureforourstaffwecansuccessfullyreducethestaffturnoverofthecompany.Everystaffofourcompanyhopestohaveabrightfutureinourcompanyandtheyarekeentoseethatafteraperiodofhardworktheyfinallyachievesomethingorgetsomepositionwhichtheydeserve.Sowecansetaclearandcompletecareerstructurefortheminadvancetoeliminateanysuspicionofourstaffthattheywon’tbepaidspecialattentionwithinthecompany.Thuseveryoneinthecompanycanhaveaclearobjectiveaheadofthemandtheywillofcoursestrivetotheirgoalswithoutanythoughtofleavingus.
5.Settingpricesfornewproducts
Productioncosts
A:
whenwesetpricesfornewproductsweshouldfirstconsiderourproductioncostswhichareanimportantfactorinpricing.Itisnodoubtthatanynewly-setpriceofanyproductshouldatleastcoveritsproductioncost.Otherwiseyouwon’tgainanyprofitsfromyourproduct.Sowemustcalculatetheproductioncostscarefullybeforewecouldsetprice.Theproductioncostsshouldincludethecostyouhaveonthepurchaseoftherawmaterialthecostoccursintheproductionlineandthecostyouhaveinthepackagingpromotionandafter-service.
Competitor’sprice
A:
thebestwayofsettingpricesforournewproductsistofindoutwhatpriceourcompetitorsetsfortheproductsinthesamecataloguewithours.Itisnodoubtthatourcompetitorhascarriedoutacompletemarketresearchonthepricingofitproductsbeforeitsetstheirprice.Wecanmakeuseofitandwhatwehavetodoistoknowtheirpricecompareitwithoursandsetourownone.Itisobviousthatwecansaveourmoneyandenergywewillhavetospendonthemarketresearchandthewholepricingprocedurewenowfollowisveryfastandeffective.
6.Dealingwithcomplaintsfromclients
Offeringanapology
A:
thebestwaytodealwithcomplaintsfromyourclientsistoofferthemyourapologyinwhichyouexplainindetailwhatcausesthemtomaketheircomplaintsandexpressyoursincereapologytotheminordertogettheirforgiveness.Ofcourseifwhattheycomplainaboutistrueyoushouldalsooffersomecompensationinyourapologywhichcanmakeyourcustomersfeelvaluedandbelievethatanyinconvenienceyouhavecausedthemisnevergoingtohappen.
Suggestingasolutiontotheproblem
A:
afteryoureceiveyourcustomer’scomplaintyoushouldimmediatelywritetothemsuggestingasolutiontotheproblemwhichshouldbeveryspecificandexplainsindetailwhatyouaregoingtodofortheproblem.Generallyyourcustomerswillprobablyprefercompensationarefundorachangeofyourproductsorservice.Somakesurethatyourcustomerswillhaveaclearideaofwhattheycouldreceive.Besidesyoushouldmakeyourpromisethatthiskindofproblemwon’thappenagainandexpressyourhopethatyourcustomerscanmaintaintherelationshipwithyouafterthisunhappyaccident.
7.Exportinggoodsorservicesforthefirsttime
Personalcontacts
A:
whenweexportgoodsorservicesforthefirsttimewecancontactpeopleweknowinthebusinesscircle.Beingnewcomerswemightnothavetheestablishedmarketsorchannelsforustoexportgoodsorservices.Wecanovercomethedifficultybycommunicatingwithourfriendsoracquaintancesthataredoingbusinessnowandfamiliarwiththesituationofthemarketyouwanttoenter.
Professionaladvice
A:
Beingthefirsttimeyouexportyourgoodsyouarenotveryfamiliarwiththeproceduresyoushouldfollowinexportingandthesituationofthemarketyouwanttoenter.Itisveryimportantthenforyoutoaskexpertsinyourcompanyfortheirprofessionaladvice.Theyareexperiencedbusinessmenwhoseadvicewouldbevaluableforyoutotakeandwhoseexperiencewouldbepreciousforyoutolearnfrom.Youcanavoidmakingmistakesthatoftenoccuronthefreshmenandthussaveyourtimeandenergy.
8.Aimingforpromotion
Qualityofperformance
A:
ifyouwanttogetpromotionit’simportantforyoutoshowyouremployersthehighlevelofyourperformance.Thequalityofperformanceisalwaysusedtotesttheabilityofthecandidateswhowillbepromotedwithinthecompanysoyoumustpayattentiontoyourownperformancesuchasyourabilitytocommunicateandco-operatewithothers;yourabilitytodealwiththecurrentjob;yourabilitytocontrolandmanageyourstaffaswellasyourabilitytohandlecrisiswhentheyoccur.Youremployerwillbesatisfiedifyoucanshowhimorhersuchyourabilitiesandthenyouwillgetabetterchancetobepromoted.
Companyloyalty
A:
yourbosswilltakeconsiderationofyourloyaltywhendecidingwhethertopromoteyouornotsotryyourbesttoshowyourloyaltytoyourcompanyandmakesurethatyoudohavesuchloyaltywhichdemonstratesanemployee’squalityandattribute.Itisthefactthatacompanywon’tgivechancetotheemployeewhomayalwaysdisgruntleandcomplainorevenunderminehisorhercompany.
9.Choosingtransportforabusinesstrip
Convenience
A:
asabusinessmanyouhavetoconsidertheconvenienceofthetransportyouchooseforyourbusinesstrip.Thekeyelementofthesuccessofyourbusinessisthetime.Inordertosaveyourtimeandarrangeyouragendamoreeffectivelyyoumustchoosethemostconvenienttransportwhichcanmakeyouarriveatyourdestinationandwithoutanydelay.
Cost-effectiveness
A:
thereisanoldsayinginbusiness.Thatismoneymatters.Soyouhavetoconsiderthecostthatmayoccurwhenyouselecttransportforyourbusinesstrip.Itisnotwisetochoosethosetransportingtoolswhosecostisbeyondyou
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- BEC 中级 口语 复习资料