BEC口语总结口语书各主题总结.docx
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BEC口语总结口语书各主题总结.docx
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BEC口语总结口语书各主题总结
BEC口语总结(口语书各主题总结)
V:
1.0精选总结
BEC口语总结(口语书各主题总结)
2021--66--88
BEC口语总结(口语书各主题总结)
BEC口语总结一.商务旅行/差旅
(1)前期准备preparation
1.acmodation:
bookahotel(hall等)withadequateworkingfacilities(suchasfa_machine,interaccess,puters等)
2.transportation:
chooseaconvenient(suitable)meansoftransportation
(2)费用:
hotelbills,travelinge_penses,publictransportationfares,fa_ortelephonecharges,
cliententertainmente_penses
BEC口语总结(口语书各主题总结)
(3)考虑因素:
文化差异culturaldifferences:
differentthoughtpatterns;workingstyle;waysofdecision-making;shoppinghabits;waysofseeingtheworld如何应对:
1.promotetheglobalmindset2.beesensitivetotheculturaldifference/beopen-minded3.respectfornativeculture4.considerculturaltaboos5.thestaffshouldacquaintwith
BEC口语总结(口语书各主题总结)
differencesinlanguage,lawsandsocialcustoms6.relocatetheemployeetoworkabroadtoe_periencedifferentworkingstyle
训二.员工培训training
(1)主要内容:
(内容+意义
1.municationskills+avoidmisunderstanding;gettheworkwelldone
2.customerservice+itiscriticaltomeetcustomers‘needs;increase
BEC口语总结(口语书各主题总结)
customers��satisfaction
3.interpersonalrelationship+enhancemutualunderstandingandtrust
4.puterskills+itisimportantforconductingadministrativeandoffertasks
5.safetytraining+givepracticaladviceforavoidinggettinghurt
6.businessethics(商业道德)+customers��loyaltyandtrusttothepany
(2)重要性
从公司发展的角度看:
1.enhancepanyimage
BEC口语总结(口语书各主题总结)
2.increaseproductivity从雇员的角度:
1.
increasejobsatisfaction
2.
boostmorale(amongemployees)
3.
enhanceefficienciesinprocesswhichresultinfinancialgain
4.
reduceemployeeturnover/retainemployee
5.
acquiremorepracticalskillsthatisbeneficialforthepersonaldevelopment
6.
ensureemployeeshavegreatermitmentintheirwork/continueeffort
BEC口语总结(口语书各主题总结)
7.
ensureemployeeskeepupwiththelatestinformationformarkettrend
9.
helpthemhaveaclearideaoffuturejob
(以上的好处或重要性适用于任何有关公司发展的政策措施或活动)(3)如何使培训有成效
Goodpreparationensureseffectivetraining(任何有关准备的主题都可以套用)
1.maintainapositiveenergyandattitude2.fullyequippedfacilities3.meetthetrainingneeds/requirements
BEC口语总结(口语书各主题总结)
4.panybudget5.well-organizedmaterials((4)如何鉴定培训是否具有成效
1.
organizearelevanttest
2.
toconductasurveytoparticipantstoseewhethertheyhaveanyimprovementintheworkperformance
3.
whetherthetrainingaddresstheissues/solveproblems
三.激励员工留住员工
措施:
(具体措施+好处)
BEC口语总结(口语书各主题总结)
1.offerfinancialbenefits/bonus
2.effectivetraining+同上training的好处3.providecozy/fortableworkingenvironment+feelatease/increaseefficiency4.paidholiday+release5.profit-sharingplan公司利润分享制6.stockoption7.constantmunicationbetweentheemployerandtheemployer8.fle_ibleworkinghour+balanceworkandlife/reservetimeforfamily,hobbyorpersonaldevelopment
BEC口语总结(口语书各主题总结)
9.offersomespecialgiftthatmeetemployee��se_pectation10.opportunitiesforpromotion11.offerphysicalhealthcheck-upforthestaff/membershipordiscountathealthandfitnessclub
聘四.招聘Recruiting
(1)招聘方式(优缺点)
1.内部招聘internalpromotion
优点:
havemoremotivationalvalueboostmoraleencourageemployeesto
BEC口语总结(口语书各主题总结)
continueeffortgiveotheremployeesanticipationofpromotionreducetheorientationandtrainingcostmakegooduseofabundanthumanresources
缺点:
ifnotfair,itwillleadtointernalconflict
补充一下内部招聘的具体做法:
asele
BEC口语总结(口语书各主题总结)
ctiontest/wel
BEC口语总结(口语书各主题总结)
l-designedint
BEC口语总结(口语书各主题总结)
erview/checkr
BEC口语总结(口语书各主题总结)
ecordofpast
BEC口语总结(口语书各主题总结)
performance/ap
BEC口语总结(口语书各主题总结)
praisal
2,外部招聘e_ternalrecruitment
优点:
receiveasourceofnewideas/latestknowledge
avoidunfairselecting
becontributabletopany‘soverallgrowthandsuccess
缺点:
deprivecareeranticipation
BEC口语总结(口语书各主题总结)
discouragemorale
Increasetrainingcost
其他招聘方式(TV,newspapers,,inter,recruitmentpany)
各种方式的优缺点:
优+缺(同广告不同宣传方式的优缺点)
Interne(onlinerecruitment):
lostcost;reachvastaudience/attractwideattention;attractpotentialcustomers+maybeannoyingTelevision:
reachvastaudience+highcost;peopleoftenchangechannelsNewspaper(putadinthelocal
BEC口语总结(口语书各主题总结)
newspaper):
reachvastreader+life
spanisshort,readersoftendiscardthemquickly
askarecruitmentpany:
professional+highcos;cannotfindtherightperson
五.广告宣传方式(招聘,发表新产品)
等)launchaadvertisingcaign,,publicity
1.Interne(onlinerecruitment):
lostcost;reachvastaudience/attractwideattention;attractpotentialcustomers+
BEC口语总结(口语书各主题总结)
maybeannoying2.Television:
reachvastaudience+highcost;peopleoftenchangechannels3.Newspaper(putadinthelocalnewspaper):
reachvastreader+lifespanisshort,readersoftendiscardthemquickly4.radio:
lowcost5.giveoutfreesle:
giveapersonale_perience
6.senddirectemailtotargetcustomers:
getamailinglistoftargetcustomers;attractpotentialcustomers+peopleoftenignoreorjustdeleteit
BEC口语总结(口语书各主题总结)
immediatelywithoutopen(shoulduseattractiveheadline)
7.giveoutleaflets
六.商务会议
(1)前期准备(召开前要考虑的要点)
1.agenda(keypoint):
setoutinadvancetostatedate,timeandlocation;informthemofalltheitemstobediscussedtogether;askthemforsuggestionsfor
BEC口语总结(口语书各主题总结)
items
2.venue:
chooseasuitablevenue;withconvenienttransportation;bigenoughtoacmodatealltheparticipants;
3.facilities:
fullyequippedwithnecessaryfacilitiessuchasoverheadprojector,fa_,telephone,puterwithaccesstotheinter
4.thesize/lengthofthemeeting
(2)集会的目的:
1.keepontrackofmarkettrend(to
BEC口语总结(口语书各主题总结)
respondquickly)
2.gatherideastoreachmoreworkablefinaldecision
3,offerplatformtosharevaluablee_perience3.e_changeviewstosolveproblem(3).其他形式的集会活动
1.
buffetdinners
2.
afternoonteatime
3.
sightseeingtour
4.anrewardceremony目的同上:
商务会议的目的
(4).:
参会需要带的文件(只是个大概):
1.
workplans
BEC口语总结(口语书各主题总结)
2.
analysisformarkettrendanddevelopment
3.
salesreport(销售会议)
4.
relatedfigures/data
giveaoverallpicture;usefulforsettinggoals/targets
(5)参加会议需要注意什么(会中):
1.listencarefully:
showrespecttoothers;benefitfromtheirviews
2.takenotes:
ensurenotmisstheimportantitems;usefulforlaterreference
七.缓解工作压力/应对繁重工作
BEC口语总结(口语书各主题总结)
(1).表现:
consistentlyworkinglate
workingthroughlunch
etoworkevenwhenill/oftenaskforsickleave
rushtomeettightdeadline
bringworkhome
(2)后果:
highturnover;poorperformance;inlowspirit;lowerproductivity(3)解决措施:
(具体措施+好处)
1.timemanagementtraining:
prioritizealltasksinorderofimportanceandurgency+feelateasewiththeirroutine
BEC口语总结(口语书各主题总结)
work
2.fle_ibleworkingtime+balanceworkandlife3.providesomesportsfacilities/organizesportsactivities+enhanceemployees��health4.encouragetotakeupahobby+getoffthefatigue5.providecoffeeroomsandnutritiousrefreshment+helptorela_6.providechildcare/eldercare/transportationfacilities+helptocopewiththeseresponsibilities
BEC口语总结(口语书各主题总结)
八.解决公司危机的措施:
Itisreallytimethatweshouldtakesomeimmediatemeasures
1.
issueanewsrelease2.makearrangementforthevictims3.
offerallkindsofassistance4.
offersomepensation5.
assignsomestafftotheirfamilytohelptocopewithtragedy6.
makeapromiseto
7.
organizesomerelatedtrainingprogrammeabout
BEC口语总结(口语书各主题总结)
8.
(产品)recallalltheproductfromthemarkettopreventpossibledanger
九.公司选址/迁址
考虑因素:
1.getclosertothetargetmarket2.cheaperlaborcost;lowratesofcorporateta_3.site:
well-establishedandfast-growingbusinessarea(whichhavehighlevelofdemandforservices)
4.convenientpublictransportation
BEC口语总结(口语书各主题总结)
5.leasingrent(chooseonecanafford)
6.avoidpetition7.considere_pansionpotential(whichoffersomefle_ibilityandroomforthee_pansionofpany)
8.betterworkingenvironment
:
好处:
boostbusiness;leadtohigher-qualityperformance;increasepany‘sprofits(这几个都是万能短语)
十.市场营销(产品相关的话题)
BEC口语总结(口语书各主题总结)
(1)产品属性:
brand;price;quality;after-salesservice;reputation;reliability
(2)价格的制定
影响因素:
petition;supplyanddemand;customers��perceptionofprice措施:
offerseasonal/trade/cashdiscounttostimulatedemand,boostsale
Carryoutsurveytofindoutcustomers��needsandtastes(3)产品推销/推广
目的:
aimattargetmarket;promoteproductefficiency;meetandbeatfiercepetition
BEC口语总结(口语书各主题总结)
capturealargemarketshare(占领市场较大份额)
方式:
1.launchaadvertisingcaign(略,见上)2.personalselling:
employsomee_periencedsalespeople3.salespromotion:
offerpromotionalgifts;coupons优惠券;rebate回扣;loyaltyscheme;sweepstake抽奖;freesles;tradingst;contest4.publicity:
massmedia好处:
attractpotentialcustomers;boostthesaleofproduct;encourage
BEC口语总结(口语书各主题总结)
customerstotrynewproducts(4)客户服务customerservice
目的:
increasethelevelofcustomersatisfaction;meetcustomers��e_pectation;improvethestandardofcustomerservice提高服务质量的措施:
1.Haveanafter-saleservicessupervisionsystem(monitor,supervise)
2.stafftrainingprogramme(improvestafffriendliness;thespeedofservice;learntodealwithcustomerplaints)
BEC口语总结(口语书各主题总结)
3.checksalesfiguresregularly4.obtainfeedbackfromcustomer(setupahotline;conductasurvey)(5)留住顾客
目的:
maintaincustomerloyalty;keepcustomer措施:
1.understandwhatthecustomerneeds
2.providehighqualityproductandgoodservice3.offersomediscounttoregularcustomer4.upgradeinteriordecoration
BEC口语总结(口语书各主题总结)
十一.招待客户
具体款待方式+好处
(1)appropriatetypesofactivities:
1.arrangeabigwelingdinner+showwarmwele/hospitality;maketh
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