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商务礼仪在社会交际中的使用
Thepracticeofetiquetteinthesocialcommunication
1.商务礼仪与社会交际中的概念与特征
Businessetiquetteandsocialcommunicationintheconceptandcharacteristics
1.1商务礼仪的概念和特征
Businessetiquetteintheconceptandcharacteristics
1.2社会交际的概念和特征
Socialcommunicationintheconceptandcharacteristics
1.3商务礼仪在国际交际中的重要性
Businessetiquetteininternationalcommunication
2.商务礼仪的使用
Theuseofbusinessetiquette
2.1商务礼仪的内容和原则(11个内容;
举例某一方面的礼仪)
Thebusinessetiquetteinthecontentsandprinciples
2.2礼仪要使用得当
Theproperuseofbusinessetiquette
2.2.1在某种不同场合的接待相同对象的礼仪
Theetiquetteofdifferentclientsindifferentoccasion
2.2.2同一场合接待不同对象的礼仪
Theetiquetteofdifferentclientsinthesameoccasion
例如接待美国和日本的衣服礼仪
或者在法国和意大利的不同餐桌礼仪和着装礼仪
2.2.3分寸的把握
Howtohandlethebusinessetiquetteinameasuredway
握手礼仪;
2.3如何能做好一场成功的商务礼仪,并传承和发扬礼仪文化
Howtomakeasuccessfulbusinessetiquetteandpromotethedevelopmentofbusinessetiquette
3.商务礼仪在使用过程中存在的问题以及如何解决方案
Theproblemsofbusinessetiquetteinthecourseandhowtosettlethisproblem
3.1使用不合理
Theuseofitinanimproperway
3.2分寸把握
Handlingthebusinessetiquetteinameasuredway
1商务礼仪的使用【站姿,坐姿,走姿】HowtoPracticeBusinessEtiquetteinJapantheuseofbusinessetiquette1
2商务礼仪的原则theprinciplesofbusinessetiquetteBusinessetiquette,basicprinciplesofbusinessnegotiation-Negotiation-officesuppliesindustry1
HowtoUseProperEtiquetteinBusinessEmails1
TheMeaningofBusinessEtiquette1
商务礼仪的定义4
11项原则5
握手6
Diningetiquette8
IfyouareinvitedtoaFrenchhousefordinner,remember:
8
Arriveontime.Undernocircumstancesshouldarrivemorethan10minuteslaterthaninvitedwithouttelephoningtoexplainyouhavebeendetained.8
Thefurthersouthyougointhecountry,themoreflexibletimeis.8
Ifinvitedtoalargedinnerparty,especiallyinPairs,sendsflowersthemorningoftheoccasionsothattheymaybedisplayedthatevening.8
Giftgivingetiquette9
商务礼仪的定义
Thetoday'
sbusinessenvironmentisbecomingincreasinglymoreglobalistostatetheobvious.Meetings,phonecallsandconferencesareheldallovertheworldandattendeescancomefromanypointontheglobe.onanygivenbusinessday,youcanfindyourselfdealingface-toface,overthephone,bye-mail,onrareoccasions,bypostalletterwithpeoplewhosecustomsandculturesdifferfromyourown.youmayneverhavetoleavehometointeractonaninternationallevel.
Whiletheoldadage"
wheninRome,doastheRomansdo"
stillholdstrue,businessclientsandcolleagueswhoarevisitingthiscountryshouldbetreatedwithsensitivityandwithanawarenessoftheiruniqueculture.Nottodoyourhomeworkandputyourbestinternationalfootforwardcancostyourrelationshipsandfuturebusiness.Onesmallmisstepsuchasusingfirstnameinappropriately,notobservingtherulesoftimeorsendthewrongcolorflowersinthewelcomebanquetcanbecostly.
11项原则
Receptionetiquette
Office~
businessmeeting~
Communication~
Clothing~
Businesssocial
Businesstravel
Interview
Dining
Businessnegotiation
Giftgiving
握手
InEurope
HandshakesarestandardbusinessgreetinggesturesthroughoutEurope.However,theEuropeanhandshakeisusuallychangedbeforeandaftereverymeeting,nomatterhowmanymeetingsyou'
vealreadyhad.AnexceptionisGreatBritain,where,asintheUnitedStates,aninitialhandshakeisoftentheonlyoneyou'
llreceive.
EuropeanHandshakesaremoreformalandlessbuddy-buddythanthoseinUnitedStates.Aquickgraspandreleaseisthenorm.InthemostEuropeancounties,handshakesarefirm.AnexceptionisFrance,wherealightergraspiscustomary.It'
scustomarytoletwomenandthoseinahigherranktoextendtheirhandsfirstinEurope.
InAsia
WhenyouareinAsiancountries,youcanshakehands.Butavoiddirecteyecontactduringthehandshakes,anddonotshakeveryhardorverylong.Youhostmaybowtoyou.Themoresenioryouare,thedeeperthebow.Youmayalsobow.
ThePhilippinesisexceptionhere.Don'
tbow,butmakedirecteyedirect.
InAmerican
Handshakesarefirmandrelativelybrief.ConstanteyecontactduringahandshakeiscrucialinMexicoandArgentina.Menshakehandswithmenandwomenshakehandswithwomeninsomecounties.InBrazil,PeruandMexico,menandwomenalsoshakehands,withthewomenextendingherhandfirst.
Malefriendshugeachotheruponseeingeachother.Femalefriendskisseachotheronthechecktoucheachother'
sarms.
Diningetiquette
Arriveontime.Undernocircumstancesshouldarrivemorethan10minuteslaterthaninvitedwithouttelephoningtoexplainyouhavebeendetained.
Thefurthersouthyougointhecountry,themoreflexibletimeis.
Ifinvitedtoalargedinnerparty,especiallyinPairs,sendsflowersthemorningoftheoccasionsothattheymaybedisplayedthatevening.
Dresswell.TheFrancearefashionconsciousandtheirversionofcasualisnotasrelaxedasinmanywesterncounties.
IfyouareinvitedtoanItalianhouse,andinvitationsaysthedressisinformal,wearstylishclothesthatarestillratherformal,i.e.,jacketandtieformenandanelegantdressforwomen.
Punctualityisnotmandatory.Youmayarrivebetween15minuteslateifinvitedtodinnerandupto30minuteslateifinvitedtoaparty.
Ifyouareinvitedtoameal,bringgift-wrappedsuchaswineorchocolates.Ifyouareinvitedfordinnerandwanttosendflowers,havethemdeliveredthatday,pleaseremember:
Remainstandinguntilinvitedtositdown.
Followtheleadofthehostess.
Alwaystakeasmallamountatfirstsoyoucanbecajoledintoacceptingasecondhelping.
Itisacceptabletoleaveasmallamountoffoodonyourplate.
Giftgivingetiquette
InItaly,ifyouwouldlikesendgiftstobusinesscounterparts,pleasebearthefollowingtipsinyourmind:
Donotgivechrysanthemumsastheyareusedatfunerals.
Donotgiveredflowersastheyindicatesecrecy.
Donotgiveyellowflowersastheyindicatejealousy.
Ifyoubringwine,makesureitisagoodvintage.Quality,ratherthanquantity,isimportant.
Donotwrapgiftsinblack,asistraditionallyamourningcolor.
Donotwrapgiftsinpurple,asitisasymbolofbadluck.
Giftsareusuallyopenedwhenreceived.
Socialcommunication
FromWikipedia,thefreeencyclopedia
Jumpto:
navigation,search
Thetermsocialcommunicationreferstousingtheso-calledsocialmedia.Howeverthereisnostandarddefinitionyetrecognised.Generallycommunicationrequiresasocialnexusofatleasttwoentitiesinatechnicalorjustsocialrelation.Recentpublicationsadoptthetermfordiscussingtheinformalcommunicationinopensocieties.[1]
Otherdefinitionofsocialcommunicationmaybeforafieldofstudythatprimarilyexploresthewaysinformationcanbeperceived,transmittedandunderstood,andtheimpactthosewayswillhaveonasociety.Thus,thestudyofSocialCommunicationismorepoliticallyandsociallyinvolvedthanthestudyofCommunication.
Socialcommunicationisoftwotypeformalandinformal.Formaliswhenanorganizationorfirmorganizetocommunicatetheirplanoridearegardingtheirfirm.Tomaketheminformedabouttheirplaninacasualway.Herethesubjectisoneandmorepeopletalkaboutsamesubject.Ininformal,peoplejoininagrouptheystarttheirconversationandpourtheirviewsaboutanysubjectwhichtheymightlikeorbeinterestedeachonecansharetheirviews.
Herepeoplebasicallyenjoytheirparticipationandarenotforcedtocommunicatewithothers.socialcommunicationbasicallytakesplacebymeansofsocialmediabutapartfromthatthefacetofacegroupmeetingorgettogatherisbestandmoreeffectivethaninasocialmedia.
Therearemanyadvantagesofsocialcommunication1.Youenjoytheconversation2.Youshareyourinformationandviews3.Youlearnnewthingsandgetfreshinformation
Bestwaytocommunicateinasocialconversationishavesomestuffwithyourselfandmustpayattentiontootherstalkandwhenyoustartsharingyourviewyoumustbeawareoftheword,toneandemotions.
Peoplewithgoodcommunicationevenfailtohaveagoodcommunicationinasocialenvironment.Theyfacethefollowingproblem....
1.Theircommunicationisconfusing2.Theygiveeithertoolitleinformationortoomuchinformation3.Theyrepeatwhattheysaid4.Theyspeakoutofthebox5.Theytalktoslowly
sotohaveabettersocialcommunicationonemustovercometheabovethings.....
BusinessEtiquetteinInternationalCountries
▪byLisaMagloff,DemandMedia
Familiarizingyourselfwithlocalcustomsandfoodsisanimportantpartofbusinessetiquette.
摘要
Globalizationhasincreasedtheamountofinternationalbusinessdealing,andwiththishascomeagreaterneedforbusinessmanagerstounderstandtheetiquetteofdoingbusinessinforeigncountries.Dealscanbelostbypeoplewhoareunawareofaforeignassociate'
sculture,customsoretiquette.Etiquettematters,becauselea
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