民航客舱服务英语教程课件.ppt
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民航客舱服务英语教程课件.ppt
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CivilAviationCabinServiceEnglish,民航客舱服务英语教程,Contents,Unit6SpecialPassengersService,Unit5DrinkandMealService,Unit4ReasonsforDelay,Unit3Safetycheckbeforetake-off,Unit2PassengerReception,Unit1PreparationfortheFlight,Unit7EmergencyProcedures,Contents,Unit8,Unit12Pre-arrivalandafterarrival,Unit11Customs,ImmigrationandQuarantine,Unit10,Unit9,In-flightentertainment,DutyFreeSales,Transferservice,Unit1,PreparationfortheFlight,IntroductiontoCabinServices,Haveyoueverbeentakenanairplane?
Howdoyouthinkaboutthejobasaflightattendant?
Questions:
whatshouldwedotobecomequalifiedflightattendants?
Whatdoflightattendantsneedtododuringtheflight?
IntroductiontoCabinServices,Whatdoesthechiefpurserneedtodobeforethebriefing?
1.Ensureallthecrewmembersarepresentedforbriefingontimeandproperlydressed.2.Completecrewmemberintroductions.3.Assigncrewworkposition.4.Gatherinformationfromcrewmembersinpreparationforpossibleonboardemergencies.5.Assignandensureproperhandlingofspecialpassengersandmeals.,IntroductiontoCabinServices,Checkpersonalmake-upandappearance.Self-introductionIntroductionofflightdutiesIntroductionofflightroutesEmphasizetheimportanceofthecabinsafety,IntroductiontoCabinServices,Checkcabinsafety1.Checkthewaterextinguisher.2.Checktheserviceequipment.3.Checkalltheemergencyexit.Proceduresforthecabinservice1.Checkallthingsinthecabinbeforeboarding.2.welcometothepassengers.3.TakegoodcareofthespecialpassengerssuchasVIP,CIP,disabledperson.4.Drinkandmealservice5.Forthefirstandbusinessclass,weshouldoffernameservice.Foreconomyclass,weshouldturn,IntroductiontoCabinServices,onthereadinglightsforpassengerswhoarereadingandprovideblanketstopassengerswhoaresleeping.Payattentiontothesleepingpassengerswhodidnthavetheirmeal.6.Keepagoodenvironmentinthecabin.Pleasekeepthetoiletincleanandkeepadequateamountofthetissuesandtoiletpapersinstorage.7.Alwayskeepthegalleyclean.8.Ifyouhavefinishedyourjob,takesometimetohelpothers.,IntroductiontoCabinServices,EverydayEnglishHottopic1.Self-introduction,Wordsreview,7.seatbelt,8.tray,3.windowseat,2.overheadcompartment,9.buckle,1.carryonbag,7.安全带,8.托盘,9.锁扣,3.靠窗座位,2.座位(头顶)上方行李箱,1.随身行李,4.申报表,5.毛毯,6.(椅后)置物袋,Wordsrevieew,16.headphone,17.console,12.footrest,11.boardingpass,18.armrest,10.passport,16.耳机,17.控制台,18.座位的扶手,12.踏脚处,11.登记卡,10.护照,13.靠枕,14.靠近过道的座位,15.枕头,Unit2,PassengerReception,Warm-upquestions,Whataretheflightattendantsdoinginthepicture?
Canyouguesswhattheflightattendantssaytothepassenger?
Welcomeaboard!
Excuseme,canIhelpyou?
Excuseme.MayIhelpyoutoputyourbaggage?
Howdoyouthinkaboutthejobasaflightattendant?
Ontheonehanditisveryproud,beautifulandhighsalary,ontheotherhanditislaborious,painstakinganddangerous.,Whatdoflightattendantsneedtododuringtheflight?
Themainresponsibilityisthesafetyofpassengersonthatflight.Besidesensuringthesafetyofpassengersflightattendantsshouldprovideacomfortableservice.,Doyouthinkhowtobecomeaqualifiedflightattendant?
Aqualifiedflightattendantshouldbefriendly,warm-hearted,patient,helpful,optimistic,industrious,intelligent,confident,courteousandcareful.,Thequestionsmetonboard.1.Apassengercantfindhisseat.Howwouldyouhelphim?
2.Apassengerwantstosittogetherwithherfriendin6A.Thepassengerasksforyourhelp.,Newwordsexpressions,FlightattendantPurserBoardingcard/passRucksackluggage【英国英语】行李=【美国英语】baggage,stewardess/steward,chiefpurser,旅行用帆布背包,=flightattendant,stewardess/steward,=cabinattendant,purser,chiefpurser,乘务员,乘务长,主任乘务长,Welcomeaboard.,欢迎登机,boardingcard=boardingpass,登机牌,e.g.:
Excuseme.MayIseeyourboardingpass/card?
打扰一下,我可以看一下您的登机牌吗?
WordsandExpressions,luggage【英国英语】行李=baggage【美国英语】行李,carry-onluggage随身携带的行李handluggage手提行李luggagerack行李架luggagetag行李牌trunk(旅行)大衣箱,5.overheadrack=,overheadcompartment,=overheadbin,舱顶行李架,6.valuable下机时请带好您的贵重物品。
Pleasetakeyourvaluableswithyouwhendeplane(下飞机).,7.emergencyexit,紧急出口,7.aisleseat,窗户座位,过道座位,windowseat,Grouprole-play,Afterwatchingthemovie,pleasemakeupthefollowingdialogues.,1).Amanwhoissittingineconomyclasswantstomovetothefirstclassorbusinessclassashethinksitstoonoisyandcrowedhere.Aflightattendantcomesuptohelphim.2).Apassengerstandingintheaislelookspuzzledbecausehedoesntknowhowtoputhisbigbag.Atthistimeaflightattendantcomesup.,Pre-classreview,Worddictation空乘,过道,行李,紧急出口,珍贵的,头晕眼花,登机卡,乘务长衣柜,舱顶行李架,背包,确认、鉴定、下飞机摄像机,SectionADialoguesandAnnouncements,Explainthedialogues1.Welcomeaboard!
2.WhatcanIdoforyou?
欢迎登机,提供帮助CanIhelpyou?
IsthereanythingIcandoforyou?
HowmayIhelpyou?
Doyouneedmyhelp?
Replies:
6.Imafraid.7.Isthereanythingvaluableinthepockets?
Youarewelcome.Mypleasure.withplease.Ienjoyhelpingyou.Itok.Noproblem.Thatsallright.Dontmentionit.Itsnothing.,恐怕,包里有贵重物品吗?
3.seatnumber4.inthelastrowofthecabin5.Expressandanswergratitude表达与回应感谢,在机舱最后一排,Thanks.Manythanks.Thanksalot.Thankyouverymuch.Idontknowhowtothankyou.Itsverykind/niceofyoutohelpme.Thankyouforyoukindness.Ireallyappreciatewhatyouhavedoneforme.,8.intheeventof如果,万一,倘使Pleasedontgiveupintheeventofafailure.9.ImafraidIcantassistyou.YouseeImtooslimtoopenthedoor.too-to,万一失败了,请不要放弃。
help,e.g.:
Theboxistoobigtomove.,10.Furthermore,Iveneverdoneitbefore.11.Wouldyoumindsittingsomewhereelse?
Wouldyouminddoingsth?
此外,而且,e.g.:
Wouldyoumindleavingyourpassporthereforanhourorso?
你介不介意把你的护照放在这一个小时左右。
12.Weneedyourhelpincaseofemergency.incaseof13.Couldyouhelpmetochangeseats?
万一;如果发生;假设,Youshouldlearntocorrectitincaseofanerror.,假设你错了的话,就要学会改正。
你能帮我调个坐吗?
Anyoneshouldntleaveluggagehereastheaislenexttotheemergencyexitmustntbeblocked.Isuggestyoudbettertakeitwithyouincaseitsbroken.incaseincaseof,任何人不许把行李放在这,由于靠近紧急出口的过道一定不能被堵。
我建议您最好随身携带以防被弄坏。
+sentence(句子),+wordsorexpressions(词或短语),OralpracticeSituationsetting.1.Welcomeaboard.2.Helppassengerstofindtheseats.3.Pleaseensuretheemergencyexit.4.Helppassengerstochangetheseats.5.Helppassengerstoarrangetheirluggage.,PartIIAnnouncement,Wordsandexpressions1.carry-onn.手提行李,随身行李adj.可随身携带的carry-onbaggage2.cooperation,CooperateV.CooperatewithHehesitatedhewouldcooperatewiththepolice.,他不情愿地表示他愿和警方合作。
3.cruisingaltitude,巡航高度,e.g.:
Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.,当飞机达到巡航高度您可以使用笔记本电脑。
4.seatbelt,安全带,WordsandExpressions,fastentheseatbelt系上安全带;loosen/unfastentheseatbelt解开安全带,5.uprightposition,e.g.:
Wouldyouliketoreturnyourseatbacktotheuprightposition?
请您调直座椅靠背。
6.laptop,笔记本电脑,e.g.:
Excuseme,sir.Wouldyoupleasestopusingyourlaptopandswitchoffitwhentake-offorlanding?
先生您好,当飞机起飞或着陆时请您关闭笔记本电脑好吗?
7.crew组,对,全体人员crewmember全体机组人员8.utmostdoonesutmosttodosth.=doonesbesttodosth.尽某人最大努力做某事我们会尽最大努力成为一名优秀的乘务员。
wewilldoourutmosttobeanexcellentflightattendant.,PartIIAnnouncement,LanguagepointsWelcomeaboard-from-to-via-2.Pleaseaskyourflightattendantforhelpifyoumeetwithsomedifficulties.3.Pleasefindyourassignedseats,placeyourcarry-onwellquicklyandkeeptheaisleclearforotherstogothrough.assign指定,指派,欢迎乘坐从飞往-经由-的航班,如果您遇到问题可以向我们的乘务人员寻求帮助。
指定的位置,put,4.Wewillextendourwarmwelcometoeverypassenger.5.Welldoourutmosttoprovideyougoodserviceandhopeyouapleasanttrip.,我将对每一位乘客表示热烈欢迎。
我们将尽最大努力为您提供优质服务,祝您旅途愉快!
SafetyCheckbeforeTake-off,Unit3,Warm-up,Whatshouldyousaytoapassengerwhoisusinghiscomputer/mobilephonewhentheaircraftistakingoff?
Excuseme,sir.Foryoursafety,youshouldturnoffyourcomputer/mobilephone.Ifyouuseit,itwillinterferewithnavigationsystem.Thankyouforyourcooperation.,2.Howdoyouadviceallthepassengerstokeeptheirseatbeltssecurelyfastenedduringthewholeflight?
Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.,3.Doyouknowsomebasicknowledgetoprotectyourselffromtheeffectsofsevereturbulence?
Fastentheseatbelt.Braceforimpact.Holdontotheseatbacksoroverheadbinswhenwalkinginthecabin.,Wordsandexpressions,1.severeturbulenceWeexperiencedheavythunderstormandsevereturbulenceduringtheflight.2.cigarette飞机上不允许吸烟,请您立刻熄灭香烟。
我们在飞行中遇到了严重雷雨和强气流。
Pleaseputoutyourcigaretteatonceassmokingisnotpermittedonboard.,3.relieverelievestressrelieveoneselfbecausenaturecalls4.adjustTheseatbeltcanbeadjustedifyoufeeltootight.,缓解压力,去洗手间,如果您觉得安全带紧可以调整。
5.washroom=lavatory,洗手间,6.safetycheck,e.g.:
Wellgoandhavesafetycheckinthecabinastheaircraftisabouttotakeoff.,安全检查,飞机起飞前我们要在机舱进行安全检查。
5.divertYoudivertyourattentionaschattingwithme.6.interfereYouarenotpermittedtouseyourmobilephoneduringthewholeflightbecauseitmightinterferewiththenavigationsystem.,同我谈话时你转移了你的注意力。
使用手机会干涉巡航系统,所以整个飞行期间不允许使用手机。
7.CruisingYoumayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.,飞机达到巡航高度时就以可使用电脑了。
Explainthedialogue,LanguagepointsIsthereanysmokingsectiononboard?
2.Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.3.Please,pressthecallbuttonifyouhaveanyotherproblems.,为了您的安全,飞机起飞、着陆和安全带指示灯亮的时候请系好安全带。
如果您有任何其他问题请按呼叫按钮。
4.Excuseme,miss.Wouldyoupleasestopusingyourlaptopandswitchoffit?
5.Youshouldreturnyourseatbacktotheuprightposition.6.Theplaneistakingoff.Youmustkeepseatedwithyourseatbeltfastened.,turnoff,您应该把座椅靠背
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