UNIT-1酒店英语口语.ppt
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UNIT-1酒店英语口语.ppt
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酒店英语视听说,Unit1GreetingGuests,Luggagefrontdesklobbyregistration,Warmingup,Lookandmatch.,1,Whenaguestcomestostayinahotel,heshouldgotothe_tofillouttheregistrationform.2.Whenaguestarrives,the_shouldcomeuptohelphim.3.Whenpeopletravel,theyusuallycarry_withthem.4.Thefrontdeskisinthe_ofthehotel.5.A_worksatthefrontdesk.,frontdesk,bellman,luggage,lobby,receptionist,Warmingup,Fillintheblankswithsuitablewords.,2,VideoI,AttheGate,maamn.(美)女士welcomev.欢迎hoteln.酒店luggagen.行李suitcasen.手提箱enjoyv.享受stayn.逗留,NewWordsandExpressions,VideoI,AttheGate,Whenaguestarrivesatthehotel,thebellmangreetsher.,Thebellmangreetstheguestintheevening.()Thebellmanisverypolitetotheguest.()3.Theguesthasfourpiecesofluggagewithher.()4.Thebellmanhelpstheguestwithherluggage.()5.Theguestissatisfiedwiththebellmansservice.(),F,F,T,T,T,VideoI,AttheGate,Decidetrue(T)orfalse(F).,1,VideoI,AttheGate,Whenaguestarrivesatthehotel,thebellmangreetsher.,VideoI,AttheGate,Watchthevideoagainandthenfillinthebellmanswords.,2,Bellman:
_.Guest:
Goodmorning.Bellman:
_?
Guest:
Yes,please.Bellman:
_?
Guest:
Justtwo.Bellman:
_?
Guest:
Thatsright.Bellman:
_.Guest:
OK.Bellman:
_.Guest:
Thankyou.Bellman:
_.,Goodmorning,CanIhelpyouwithyourluggage,Howmanypiecesdoyouhave,Onesuitcaseandonebag.Isthatright,Thisway,please,maam.,Afteryou,please.,Pleaseenjoyyourstay.,VideoII,IntheLobby,clerkn.服务员introducev.介绍managern.经理excellentadj.杰出servicen.服务friendlyadj.友好的helpfuladj.有帮助的lobbyn.大堂,前厅haveagoodtime过得愉快,NewWordsandExpressions,VideoII,Aguestisstayinginthehotel.Aclerkseeshiminthehall,andintroduceshimtothemanager.,IntheLobby,Clerk:
Howareyoutoday,Mr.Johns?
Guest:
_.Clerk:
Thisisourmanager,Mrs.Li.Guest:
_?
Manager:
Howdoyoudo?
Welcometoourhotel._?
Guest:
Excellent.Thepeopleherearevery_.Manager:
Thankyou._.Guest:
Thankyou.,Fine,thanks.,Howdoyoudo?
Howdoyoufindourservice?
friendlyandhelpful,Ihopeyouhaveagoodtimehere.,VideoII,1,Fillintheblankswiththemissingwords.,IntheLobby,VideoII,IntheLobby,Aguestisstayinginthehotel.Aclerkseeshiminthehall,andintroduceshimtothemanager.,2.HowdoesMr.Johnsfindtheservicehere?
1.WhoisMrs.Li?
Mrs.Li,themanagerofthehotel.,Excellent.Thepeoplehereareveryfriendlyandhelpful.,VideoII,2,IntheLobby,Answerthequestions.,Doorman:
Goodmorning,maam.Welcometoourhotel.Guest:
Goodmorning.Doorman:
CanIhelpyou?
Guest:
Yes,please.Doorman:
Isthisyoursuitcase?
Guest:
Yes.Doorman:
Howmanypiecesofluggagedoyouhave?
Guest:
Four.Doorman:
Letmetakethemforyou.Illshowyoutothefrontdesk.Thisway,please.Guest:
Thankyou.Doorman:
Mypleasure.Ihopeyoullenjoyyourstayinourhotel.,ListeningI,Adoormangreetsaguestatthegateofthehotel.,ListeningI,1,Role-playthedialoguewithyourpartner.,1.A:
Howdoyoudo?
B:
2.A:
Howareyou?
B:
3.A:
CanIhelpyou?
B:
4.A:
Nicetomeetyou.B:
5.A:
Thankyou.B:
Howdoyoudo?
Fine,thankyou.,Nicetomeetyou,too,Yes,please.,Mypleasure,ListeningI,2,Fillintheblankswithproperexpressions.,ListeningI,2,Fillintheblankswithproperexpressions.,6.A:
Howmanypiecesofluggagedoyouhave?
B:
7.A:
Howdoyoufindourservice?
B:
8.A:
Thisway,please.B:
A:
Afteryou,please.B:
Four,Excellent.Peoplehereareveryfriendlyandhelpful.,Thankyou.,Thankyou.,Doorman:
Goodevening,ladiesandgentlemen.Welcometoourhotel.GuestA:
Thankyou.Doorman:
CanIhelpyou?
GuestB:
Yes.Pleasehelpuswithourluggage.Doorman:
Arealltheseyours?
GuestA:
Yes.Thereareteninall.Doorman:
OK.Illtakethemforyou.Thisway,please.GuestB:
Thankyou.Doorman:
Youarewelcome.Hopeyouhaveagoodtime.,ListeningII,Assomeguestscometothehotel,thedoormanwalksuptohelpthem.,ListeningII,1,Role-playthedialoguewithyourpartner.,MayIhelpyouwithyoursuitcases,sir?
Goodevening,sir.Welcometoourhotel.AreyouCheckingin?
Yes.Yes,twosuitcasesandtwobags.Anythingelse,sir?
Doyouhaveanybaggagewithyou?
No,thatsall.Pleasestepthisway.Itsslippery.Pleasemindyourstep.Yes,please.Thankyou.Afteryou,please.Yes,Iwill.,ListeningII,Pairwork.DecidewhichsentencesarespokenbythebellmanB,whichbytheguestG.Then,arrangethesentencestomakeagoodconversation.,2,G,G,G,G,G,B,B,B,B,B,B,B,Bellman:
Guest:
Bellman:
Guest:
Bellman:
Guest:
Bellman:
Guest:
Bellman:
Guest:
Bellman:
Guest:
ListeningII,Pairwork.DecidewhichsentencesarespokenbythebellmanB,whichbytheguestG.Then,arrangethesentencestomakeagoodconversation.,2,Goodevening,sir.Welcometoourhotel.AreyouCheckingin?
Yes.,Doyouhaveanybaggagewithyou?
Yes,please.,Yes,twosuitcasesandtwobags.,MayIhelpyouwithyoursuitcases,sir?
Anythingelse,sir?
No,thatsall.,Pleasestepthisway.Itsslippery.Pleasemindyourstep.,Yes,Iwill.,Afteryou,please.,Thankyou.,Pairwork.Discusswhattosaytotheguestinthefollowingsituationsandthenwriteoutthecorrectexpressions.,e.g.inthemorningGoodmorning.1.intheafternoon_2.intheevening_3.anytimeoftheday_4.helpingtheguest_5.showingtheway_,Discussion,1,Thisway,please.,Goodday.,Goodevening.,CanIhelpyou?
Goodafternoon.,Groupwork.Discussandwriteouttheproperexpressionsaccordingtoeachrequirement.,1.Whenamaleguestcomestoyourhotelinthemorning_2.Whenafemaleguestcomestoyourhotelintheafternoon_3.Whenthreemencometoyourhotelintheevening_4.Whenfivewomencometoyourhotelinthemorning_5.Whenseveralmenandwomencometoyourhotelintheevening_,Discussion,2,Goodmorning,sir.,Goodmorning,madam.,Goodevening,sirs.,Goodmorning,madams.,Goodmorning,sirsandmadams.,LanguagePoints,Howareyoudoing?
Howseverythingwithyou?
Afteryou,please.Enjoyyourstaywithus.Thisisourmanager.,Gladtomeetyou.Ihopeyouhaveagoodtimehere.,CanIhelpyouwithyourluggage?
Welcometoourhotel.,LanguagePoints,Sensitivetopicstobeavoidedwhenyougreetguestsoraskthemquestions.*age*financialstatus*politic*religion*maritalstatus,Keeptheseimportanttipsinmind.,LanguagePoints,Keeptheseimportanttipsinmind.,2.Questionstobeavoidedwhenyougreetguests.,Areyoumarried?
Howmuchdoyouearn?
Doyouhaveaboyfriend/girlfriend?
Howoldareyou?
Whatreligiondoyoubelieve?
Doyouhavechildren?
LanguagePoints,Keeptheseimportanttipsinmind.,3.Listeningskills:
listeningforgeneralmeanings.,Donottrytounderstandeverything!
Listenforthemainwords.Listentowhatisimportant.e.g.WHO(name)WHERE(place)WHEN(time),ShockingtoFindI,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,ShockingtoFindI,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,a._,Thebellmanshouldopenthedoorfortheguest.,b._,Thebellmanshouldgreettheguest.,c._,Thebellmanshouldhelptheguestwiththelanguage.,d._,Thebellmanshoulddirecttheguesttoregister.,ShockingtoFindII,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,ShockingtoFindII,Watchthevideoanddiscussinpairsthemistakesinit.Thenspeakoutandwritedownthesentencesifnecessary.,a._,AllthemistakesinShockingtofindone,b._,Thebellmanshouldsay:
“CanIhelpyou,madam?
”,Role-plays,1,Makeshortdialoguesaccordingtothefollowingsituationsanddorole-playswithyourpartners,usingasmanyappropriatesentencesasyoucan.,Mr.RobertGreencomestoCherryHotelintheafternoon.Abellmangreetshimattheentrance,helpshimwiththeluggage,anddirectshimtothefrontdeskforregistration.,ClarkWhiteisanimportantguestofthehotel.ThebellcaptainDavidintroduceshimtothemanagerMissLiHua.AndsheispleasedtotalkwithMr.White.,2,CulturalNotes,ReceptionistAhotelreceptionistusuallyworksinawaitingareasuchasalobby.Theirjobistowelcomeandregisterguests.Areceptionistgreetsguestsatthefrontdeskandthenprovidesthemwitharegistrationformtofillout.Aftertheguesthascompletedtheform,thereceptionistmakessurethattheguestsfullname,nationality,address,purposeofvisitandsignaturearecorrectlyandclearlyentered.Areceptionisthastosometimesdealwithgroupsofpeoplecheckingintogetherorlargenumbersofconferenceguests.Aftereachguestisproperlyregistered,thereceptionistgiveseveryoneroomkey,tellsthemtheirroomnumberandfloor,plusthedailyroomrateandcheckouttime.Lastly,thereceptionistshouldwishtheguestsanenjoyablestayatthehotel.,Greetforeignfriends.,Writeashortdialogueofgreetings.,Fillintheblankswithcorrectletters.,hotlrecptionistgestbllmanmangerentrncefrntdesklbbylggageclk,Assignments,e,e,u,e,a,a,o,o,u,er,Fillintheblankswithcorrectwords.,1.Welcome_ourhotel.2.Howareyou_?
3._morning.4.Howseverything_you?
5.Can_helpyou?
to,doing,Good,with,I,Choosetherightreplies.,1.Hello.()A.Goodmorning.B.Hello.C.Goodevening.2.Howareyou?
()A.Iamfine.B.Hello.C.Howareyou?
3.Nicetomeetyou.()A.Nicetomeetyou.B.Thankyou.C.Nicetomeetyou,too.4.Welcometoourhotel.()A.Good.B.Thankyou.C.Yes.5.CanIhelpyou?
()A.No.B.Yes,please.C.OK.6.Howdoyoudo?
().A.Howdoyoudo?
B.Yes.C.Howareyou?
C,A,C,B,B,A,Youareabellman.Onemorning,amaleguestcomestoyourhotelbytaxiandyougreethim.Atthegate,youmeetyourmanagerandintroducehertotheguest.Makeoutthedialogueanddorole-playswithyourpartners.,Role-play,
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- 关 键 词:
- UNIT 酒店 英语口语