Key to Unit 4秘书英语高职高专 王毅主编Word文件下载.docx
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Key to Unit 4秘书英语高职高专 王毅主编Word文件下载.docx
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3.
1)abouttheorderwithus
2)I’llcheckMr.Ling’sschedule
3)WouldThursdaybetoolate
4)makeanappointmentforyoufor9:
30
5)confirmtheappointment
5.
1)Doesshehaveanytimetomorrow?
2)Wouldyoupleaseholdthelineforamoment?
3)Mr.LingYunhasafullscheduletomorrow.
4)I’llmakeanoteofthat.
5)Youcancontactmeanydayat734427,extension347.
6)Mr.Lingisratherbusynowandwouldliketoknowwhatyouwishtospeaktohimabout.
7)Mr.RollinisinterestedinimportingChinesetextileproductsintotheU.S.
8)I’lljustcheckMr.LingYun’sschedule,andseeifIcanarrangeanappointmentforyou,justamoment.
Section2TelephoningEffectively
I.
1.skills2.natural3.clear4.sound5.for6.avoid7.simply8.business
9.help10.person11.secretary12.losing
3.
1)isdetermined2)are3)saying4)sound5)speaking
6)tomake7)betransferred
4.
1)Thecustomer’simpressionofthecompanyisdeterminedcompletelybythespeaker’svoiceandchoiceofwords.
2)Takethechancetorepeatthem,particularlyattheendofthecall.
3)Asmileonyourfaceisreflectedinyourvoice.
4)Promptresponsewillgiveyourcustomertheimpressionthatyourcompanyisveryefficient.
5)Simplethingslikethesemakeallthedifferencewhendealingwithpeopleoverthephone.
5.1)False2)False3)True4)True5)False
Section3WritingaLetterofCongratulation
I.
1.recruitment2.employee3.purpose4.introduce5.reference6.introductory7.full8.name9.reason10.description11.appreciation12.special13.overdo
III.
2.
1)ThiswillintroduceMikeBlackman,ournewsalesrepresentative.
2)IwouldliketointroduceyouDorisWhite,ourexcellentExportManager.
3)Shehasbeenworkingwithusforfiveyearsandwearedelightedwithherefficientwayofdealingwithofficeroutine.
4)You’llfindthatsheisanoutstandingassistanttoyouduringtheexhibition.
5)CouldyoupleasegiveMikewhateverguidanceyoucantogethimstarted.Iwillappreciateit---andsowillMike.
Section4GettingtoKnowDiplomacy
(1)
1.Dictionary2.relations3.nature4.states5.ancient6.favour7.policies8.diplomacy9.political10.known11.kingdom12.tripartite13.them
3.
1.true2.false3.true4.false5.false6.false
Tapescritps
HowDoesASecretaryDealwithPhoneCalls?
A:
Goodafternoon.IsthisRoyalHotel?
B:
Yes,Madam.MayIhelpyou?
Yes.I’mcallingfromOrientalTradeCompany.IneedtomakeareservationforMr.LingYun.
Fine,Madam.WhenwillMr.Lingarrive,andhowmanynightswillhebestaying?
Mr.LingwillarriveinDetroitonSep.17andstaythereforthreenights.Andhewouldlikearoomwiththeviewofthelake.
Sorry,Madam,butalltheroomswiththelakeviewhavebeenreservedorSep.17.IsitallrighttohaveMr.LinginaroomwithoutaviewforSep.17andthenwecantransferhimtoaroomwiththelakeviewonSep.18?
Thatsoundsallright.Thankyouverymuch.
It’smypleasure.ThankyouforchoosingRoyalHotel.
A:
Mr.LingYun’soffice.Goodafternoon.ZhangYispeaking.
Hello.I’dliketospeaktoMr.LingYun,please.
MayIaskwhoiscalling,please?
MynameisTomRollinofPacificInternational.
Thankyou,Mr.Pollin.Onemoment,please...
No,no.ThisisRollin,notPollin.
I’msorry,Mr.Rollin.Justamoment,please.(Overtheintercom)Mr.Ling,aMr.RollinofPacificInternationalisontheline.
C:
Canyoufindoutwhathewants?
Yes,Mr.Ling.(ToMr.Rollin)I’msorrytohavekeptyouwaiting.Mr.Lingisratherbusynowandwouldliketoknowwhatyouwishtospeaktohimabout.
Yes,wewanttoimportChinesetextileproductsintotheUnitedStatesandweunderstandthatyourcompanycansupplyuswithsuchitems.
Isee.Thankyouverymuch,Mr.Rollin.Wouldyouwaitamoment,please?
(ToMr.Ling)Mr.Ling,Mr.RollinisinterestedinimportingChinesetextileproductsintotheU.S.
Isee.Puthimin.
Yes,Mr.Ling.(ToMr.Rollin)Mr.Rollin,I’mverysorrytohavekeptyouwaiting.I’llconnectyouwithMr.Ling.
MarketingDepartment,ZhangYispeaking.
Goodmorning.MynameisCarterandIworkforStandardCarsLtd.ofBirmingham,England.I’dliketospeaktoMr.LingYun,please.
I’mafraidMr.Lingisnothereatthemoment.CanIhelpyou,orwouldyouliketospeaktosomeoneelseintheMarketingDepartment.
I’dliketomakeanappointmenttoseeMr.LingYunsometimenextweek.
I’lljustcheckMr.LingYun’sschedule,andseeifIcanarrangeanappointmentforyou,justamoment.Yes,Mr.LingseemstobeavailableonTuesdaymorning,WednesdayafternoonandFridaymorning.
CouldImakeanappointmentonWednesdayafternoon,please?
Could2:
30beconvenientforyou?
Yes,that’llbefine.Thankyouverymuch,goodbye!
Goodbye.
Dialogue4
GoodMorning.Mr.LingYun’soffice.ThisisZhangYispeaking.
Hello,MissZhang.ThisisHenryJamesofEasternDevelopmentCo.
Hello,Mr.James.HowmayIhelpyou?
I’dliketoseeMr.LingYunabouttheorderwithus.Doeshehaveanytimetomorrow?
Wouldyoupleaseholdthelineforamoment?
I’llcheckMr.Ling’sschedule…Thankyouforwaiting.I’msorry,butMr.LingYunhasafullscheduletomorrowandthenhe’llbeawaythefollowingday.WouldThursdaybetoolate?
Justamoment…Thursday’sOKifit’sinthemorning.
Allright.I’llmakeanappointmentforyoufor9:
30.Wouldthatbeconvenientforyou?
Yes,that’llbefine.
I’llmakeanoteofthat.Wouldyoulikemetoconfirmtheappointment?
Yes,please.Youcancontactmeanydayat734427,extension347.
Fine,I’lldothat.
Thankyouverymuch.Seeyouat9:
30onThursday.Solong.
Goodbye.Mr.James.
Onthephonetheimageofacompanyreliesheavilyonthespeaker’sspeakingskills.Thecustomer’simpressionofthecompanyisdeterminedcompletelybythespeaker’svoiceandchoiceofwords.Telephoningskillisnotanaturaltalentbutalearnedskill.Herearesometipstohelpasecretarymakebettercommunicationsthroughthetelephone.
Speakclearlyandmoreslowlythanusual.Beparticularlyclearwhensayingone’snameandthenameofone’sorganization,andtakethechancetorepeatthem,particularlyattheendofthecall.
Speakwithmoreenergy.Telephonestendtomakeone’svoicesoundlesslivelyasitreallyis,sotrytogiveincreasedinterestinandenthusiasmforwhatthesecretaryissaying.
Whennecessary‘smilewithone’svoice’.Asmileonone’sfaceisreflectedinone’svoice,andwillhelpthesecretaryavoidspeakinginthesametoneallthetime.
Beandsoundpolite,professional,understanding,helpful,andfriendly.Muchofthesecretissimplygoodmannersandattention.Beagoodlistener.
Explainthingsinanunderstandableway.Don’tusespecialtermsorassumethatacustomerknowsthebusinessorindustry.Thesecretaryshouldspeakwithoutaccenttomakethecommunicationeasier.
Makeiteasytobecontacted.Customersshouldn’thavetotalktohalfadozenpeoplebeforetheycanfindonewhocanhelp.Theyshouldn’tbegivenanothernumberortoldtocallbacklater.Usuallytheyshouldbetransferredthroughtotherightperson,orifthat’simpossible,therightpersonshouldcallthemback.
Respondpromptlytophonecalls.Promptresponsewillgiveacustomertheimpressionthatone’scompanyisveryefficient.Andifthesecretarypromisestocallback,heorsheshoulddothisassoonaspossible.
Knowhowtouseallthebuttonsonthephone,andinparticularhowtotransferacallwithoutlosingit.Simplethingslikethesemakeallthedifferencewhendealingwithpeopleoverthephone.
Section3WritingaLetterofCongratulation
Intoday’srecruitmentexaminationforsecretary,wearerequiredtowritealettertointroduceanewemployeetothecompany’sbusinessassociate.ButIdon’tthinkI’vedoneagoodjob.
Whynot?
Aletterofintroductionisnotverydifficulttowritebecausethepurposeofsuchaletterisonlytointroduceonepersontoanother.Itisnotareferencelettertopresentaperson'
squalifications,soanintroductorylettermustbewrittentothepoint.
Whatshouldbeincludedinit?
Threepointsarenecessaryforit.Oneistoprovidethefullnameofthepersonbeingintroduced.Secondistogiveanexplanationforthepurposeandreasonoftheintroduction.Thirdistomakeaverybriefdescriptionofthepersonbeingintroduced.Somelettersmayhaveaforthparttoexpressthewriter’sappreciation.
Isthereanythingtopayspecialattentionto?
Well,maybe,whenyoudescribethepersonbeingintroduced,trytomakehimorhersoundinterestingratherthanoverdothecompliment.
Ok,Isee.Thankyouverymuch
Exampleofletterofintroduction
DearMr.Huxley,
It’sourgreatpleasuretointroducetoyouBobSherman,ournewsalesmanager,whobecameourcolleagueinAugust.
Bobhasawealthofbackgroundinceramicindustries,includingbothmanufacturingprocessandinternationaltradepractice.Notmanypeoplehavesuchcompleteexperiencewiththetoystheyareselling.
WearedelightedwithBob’sresourcefulnessandweknowyouwillsoonfindhimhelpfultoyourbusiness.
Bestregards,
HenryCollins
Section4GettingtoKnow
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