letters of apologyWord文件下载.docx
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letters of apologyWord文件下载.docx
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ProvideanAppropriateJustification
Aftertakingafullresponsibilityforthemistake,youmayaddanappropriateexplanation(ifyouhaveany)regardingtheoffense.Thiswillhelptheotherpartytoseethethingsindifferentlight.
PromisethattheMistakeWon'
tbeRepeated
Addalineortwoabouthowyou'
llexertmorecautioninthefutureandpreventthemistakefromrepeating.Makesureyousoundgenuine,sothattheotherpartyhasnodoubtstrustingyou.
StatementofRegret
Addanofficialstatementofregretattheendoftheletterandalsoaddasentenceortwoabouthowyouarehopingtocontinuebusinessrelationswiththem.
Howtowriteabusinessapologyletter
·
Offeryourapologyinthebeginningoftheletterandclearlystatetheproblem:
“Pleaseacceptmyapologyforbeingunabletogiveyouadefinitiveansweratthistime...”or“Weapologizeforwhateverinconveniencethismaycauseyou,but...”
Givesomeexplanationforwhathappened:
“Ourcommitteehasnotyetcompleteditsinvestigationinto...”or“Inordertoerronthesideofcaution,thistoyhasbeenrecalledbythemanufacturer...”
Focusonwhatactionsyouaretakingtorectifytheproblem:
“Wearehappytoofferyouafullrefund...”or“Wewillbehappytonotifyyouassoonaswereceivetheinformationyourequested...”
Hand-signtheapologyletterwithablackpen.
Remember:
Sayyouaresorryassoonaswisdomdictates!
Youwillfindthatanapologyletterwillnotonlyhelpsaveyourfriendshipsandyourbusinessassociates,itcanalsodissolveasmallproblemandkeepitfromsnowballingintoabigone!
Sample1
68PineZaggatLane
Hampervile,NE25385
January5,2005
DearJolene,
Iamsorryaboutforgettingaboutourlunchdate.Itwascompletelymyfault;
Iwassobusyatworkthatitmusthaveslippedmymind.HowaboutItreatyoutolunchnextWednesday,atthenewItalianrestaurantJulie'
sat12:
30PM?
IhavemarkedthisdateinmyplannersoIwillnotforgetaboutit.I'
djustliketoapologizeagainformissingthelunchdate.
Yourfriend,
Susan
Sample2
5868MapleWoodStreet
Fairfield,PA37626
November29,2004
Mr.JosephBicman
358NoncookRoad
John'
sTown,PA57323
DearMr.Bicman:
Iapologizeforthemix-upoforder#:
26429782.Wehavejustimplementedanewpackagingsystemthatstillhasafewbugstobeworkedout,butwedidfixyourorderandsentitoutthismorning.Foryourtrouble,wehaveencloseda$25giftcertificatewhichcanbeusedatanyofourstores.OnceagainIwouldliketoapologizeforthemix-upinyourorderandanyinconveniencesthismayhavecausedyou.
Sincerely,
Signature
ScottMahoney
CustomerServiceManager
Sample3
DearMrJames
IamsosorrythatIhadtocancelourmeetingyesterdayatsuchshortnotice.AsmysecretaryexplainedtoyouIamafraidanurgentmattercameupwhichIhadtodealwithimmediately.
IunderstandourappointmenthasbeenrearrangedfornextTuesday12Mayat11:
30.
Perhapswecanextendourmeetingoverlunch.
YoursSincerely
Sample4
DearMrsTaylor
Thankyouforyourletterof12Juneregardingthepoorserviceyoureceivedwhenyouvisityourstorerecently.
Theincidentwasmostunlikeourusualhighstandardsofserviceandcourtesy.Thememberofstaffwhowasrudetoyouhasbeenreprimanded;
healsoexpresseshisregret.
Iamenclosingagiftvoucherfor$20whichyoumayuseatanyOmegastore.IfIcanbeofanyfurtherassistancetoyou,pleasedonothesitatetocontactme.
Withmyapologiesonceagain.
Yourssincerely
Sample5
ThefulltextoftheletterfromU.S.AmbassadorJosephPruehertoChineseForeignMinisterTangJiaxuan,asissuedbytheU.S.embassyonWednesdayApril11,2001.
DearMr.Minister,
OnbehalfoftheUnitedStatesGovernment,Inowoutlinestepstoresolvethisissue.
BothPresidentBushandSecretaryofStatePowellhaveexpressedtheirsincereregretoveryourmissingpilotandaircraft.PleaseconveytotheChinesepeopleandtothefamilyofthepilotWangWeithatweareverysorryfortheirloss.
Althoughthefullpictureofwhattranspiredisstillunclear,accordingtoourinformation,ourseverelycrippledaircraftmadeanemergencylandingafterfollowinginternationalemergencyprocedures.WeareverysorrytheenteringofChina’sairspaceandthelandingdidnothaveverbalclearance,butverypleasedthecrewlandedsafely.WeappreciateChina’seffortstoseetothewell-beingofourcrew.
Inviewofthetragicincidentandbasedonmydiscussionswithyourrepresentative,wehaveagreedtothefollowingactions:
Bothsidesagreetoholdameetingtodiscusstheincident.MygovernmentunderstandsandexpectsthatouraircrewwillbepermittedtodepartChinaassoonaspossible.
ThemeetingwouldstartApril18,2001.
Themeetingagendawouldincludediscussionofthecauseoftheincident,possiblerecommendationswherebysuchcollisionscouldbeavoidedinthefuture,developmentofaplanforpromptreturnoftheEP-3aircraft,andotherrelatedissues.Weacknowledgeyourgovernment’sintentiontoraiseU.S.reconnaissancemissionsnearChinainthemeeting.
Sincerely,
JosephW.Prueher
UsefulExpressions:
道歉信中开头段常用句式和套话:
Iamwritingthislettertoexpressmyregret...
Iamwritingtoapologizefor...
Iwouldliketogiveyoumyapologyfor...
Iamverysorrytosaythat…
Imustapologizeabout(not)doing...
Pleaseacceptmysincereapologyfor…
Iamwritingtosaysorryfor...
Thereisnoexcuseformy...
AsIthoughtover...,IbegantofeelterriblebecauseIthinkIhavehurtyourfeelings.
Iamstillindespairover...
Ipersona1lywanttoextendanapologytoyou...
关于补救方法,希望建议的表达方式:
TomakeupforthemessIhavemade,Iwouldliketo...
Formypart,Iwilldomybesttomakeupwith...
Irealizethat...isirreplaceable,butIhopeyouwilluse...
Iwantyoutoknowhowbadlywefeelaboutitandtoassureyouthatitwillnothappenagain.
信尾再次道歉或对另一方的理解表示感激的表达方式:
OnceagainIamsorryforanyinconveniencecaused.
Pleaseallowmetosaysorryagain.
Hopeyoucanacceptmyapologiesandunderstandmysituation.
Isincerelyhopethatyouwillbeabletothinkinmypositionandacceptmyapologies.IwanttoletyouknowhowsorryIamfeelingnow.
IamsorrythatIcan'
t...andtrustthatyouwillbeabletounderstand.
Pleaseforgivemefor...
Iwillbecallingyounextweektomakesurethat...
Thankyouforyourhospita1ityandyourunderstanding.Thankyouforbeingpatientwith...
P1easeacceptmyapologiesforthis...
Onceagain,Iamsorryforanyinconveniencecaused.
Pleaseacceptmyapologiesoncemore.
Writingpractice1:
你的网友Paul应你邀请到北京度假。
他的航班早上4:
20分到达北京首都机场,但你无法按时接机。
你最早在一个小时后到机场。
请就此写一封道歉信,并说明相应安排。
Sample
DearPaul,
Iamlookingforwardtoyourvisit.Justthink,afteralltheseyearsofwritingtoeachother,wewillfinallyhavethechancetomeet!
However,IamsorrythatIwillnotbeabletomeetyouattheairportassoonasyouarrive.
Thereasonisthatyourflightwillarriveearlyinthemorning,andtheearliestIcangettotheairportwillbeaboutanhourafteryouland.Pleasewaitformeinthearrivallounge.Youshouldbeabletohavebreakfasttherewhileyouwait.
Bytheway,aswehavenevermetImusttellyouhowtorecognizeme.Iamofmediumheightandhaveasmallmoustache.Inaddition,Iwillbecarryingacopyofthemorningnewspapertuckedundermyleftarm.Lookingforwardtoourmeeting.
Yourssincerely,
LiMing
Writingpractice2:
就以下投诉信的内容写一封道歉信。
DearSir/Madam,
MyhusbandandIhavejustreturnedfromoneofyour“specialcitytours”inAmsterdam(August31–September10)andIamwritingtocomplainabouttheholidayweweregiven.
Tobeginwith,thehotelwasnotatallwhatwehadbeenledtoexpectfromyourbrochure.Youadvertiseair-conditionedroomswithminibarandprivatebathroom,butwhatwegotwasatinyroomwithnoneofthepromisedappliances.Theroomonlyhadawashbasinandwehadtosharethesanitaryinstallationswithfiveotherpartiesonourfloor.Thetemperaturewas90°
everyday,soyoucanim
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