剑桥商务英语试题文档格式.docx
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剑桥商务英语试题文档格式.docx
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Whichjobdoeseachsentence1-7referto?
Foreachsentence,markoneletter(A,B,CorD)onyourAnswerSheet.
Youwillneedtousesomeoftheselettersmorethanonce.
0ABCD
Thispostinvolvessomesecretarialduties.
1Youwillberesponsiblefortheoperationofacomputersystem.
2Youmustbeabletoforecastwhatpeoplewillwanttowear.
3Youwillbeabletoworkwithpeoplefrommanydifferentcountriesandbackgrounds.
4Youwillhaveaqualificationwhichcoverstwosubjectareas.
5Itisnecessarytohaveworkedinthissectorbefore.
6Youwillneedtokeepincontactwiththeheadquartersoftheorganization.
7Theadvertisementemphasizestheneedtohaveasuitableapproachtoimportantpeople.
A
BUSINESSMANAGERYouwillberesponsibleforourglobalbusinesswithinspecificcountriesand willhaveagoodunderstandingofinternationaldistribution,possiblybasedonprevious experience,plustheabilitytoworkinmarketsthatarehighlyvariedintheirculture.You willbefluentinasecondlanguage,bewillingtotravelextensively,andpreferablyhavea degree.
B
DEPARTMENTSTOREBUYERBasedatourheadofficeinLondon,youwillselectandorderstockfrom oursuppliersinItaly.Youwillneedtopredictfashiontrendsandbuildastrongrelationship withourItalianoffice.Youwillhavegainedyourbuyingexperienceinwomen'
sfashionandwill holdadegreeindesignwithabusinessstudiescomponent.
C
LEGALSERVICESADMINISTRATORAsheadofthelegaloffice,yourworkwillincludemanagingthe officeITnetwork,typingreports,diarymaintenanceandsupervisionofanotherstaffmember. Youwillneedgoodorganizationalskillsinordertokeepaheadofavariedworkload.Youwill bedealingwithseniorexecutivesandgovernmentofficials,soamatureandefficientmanneris essential.
D
REGIONALLEISURESITESMANAGERYouwillberesponsibleforbudgetaryplanning,contract negotiations,localmarketingandeffectiveadministration.Youwillcommunicatefrequentlywith ourmainofficeusingthelatesttechnology.Yourexperiencecouldbefromanybusinesssector butyoushouldenjoyoutdoorlifeandwillideallypossessanestatemanagementqualification.
PARTTWO
Questions8-12
Readtheextractbelowfromanarticleaboutthecoffeeindustry.
Choosethebestsentencefromthelistontheoppositepagetofilleachofthegaps.
Eachgap8-12,markoneletter(A-I)onyourAnswerSheet.
Notuseanylettermorethanonce.
Coffeeisworthapproximately$50-60bnperannumintermsofworldsales.Itisatruly internationalcommodity,andtodaymorethan50countriesintheworldgrowcoffeebeans. (example)______I_____.ICOorganizationhelpscoffeeproducersandpromotescoffeeconsumption worldwide.ICOestimatesthatworldproductionnextyearwillreach97.5millionbags.11.3 millionbagshigherthanthecurrentyear.(8)____________.Asthelargestproducingcountry, Brazilisparticularlyimportantinthecoffeeworld.In1994Brazilwasresponsiblefor25%of worldproduction,Colombiawasnextwith13.4%,Indonesiahad7.5%,Mexico4.7%,Guatemala3.8% andEthiopiaandVietnamwereequalwith3.4%.Coffeeisatoughcrop,andcanbegrowninareas whereitisdifficultorimpossibletogrowothercrops.(9)However,diseaseisalwaysproblem forcoffeeproduction,aswecanseeinsomepartsofSouthAmericaatthemoment.ICOisactive ineducatingfarmersaboutavoidingdiseaseanddealingwithproblemswhentheyoccur.The distributionchainvariesfromcountrytocountry,explainsPabloDubois.Inmostcountriesthe smallerfarmersselltheircroptoalocaltrader,whothensellsitontoexporters.Thereare, however,otherdistributionsystems.(10)____________.Somecountries,likeVietnam,have specialgovernmentmarketingorganizationsforcoffee.Coffeepricesoftenvarygreatlyfromone yeartothenext.In1997,forexample,therewasalargeriseintheworldprice,whichwas immediatelyfeltbytheconsumer.Risingpricesalwaysresultinadropinsales,whichwill haveabadeffectonthosedevelopingcountries,whicharehighlydependentonforeignexchange fromcoffeeexports.(11)____________.IntheopinionofPabloDubois,thebiggestproblemfor hisorganisationistocreategreaterconsumerawarenessofthedifferentvarietiesofcoffee anddifferentwaysofpreparingit.(12)____________.ICOisthereforeconcentratingits promotionalactivitiesonRussiaandChina.Itisalsoencouragingenvironmentallyfriendly coffeeproduction,andlastyear'
sseminaroncoffeeandtheenvironmentcreatedalotof interest.Thefuturelooksbrightforthecoffeeindustry.Itisestimatedthatconsumptionover thenextfewyearswillcontinuetorisesteadily.NewmarketslikeEasternEuropeandChinaare expectedtodevelopfast.
A.Asaresult,themembershipnowrepresents94%ofallexportersand60%ofallimporters.
B.Insomeofthesecountries,thiscanamounttoasmuchas50%ofallexportearning.
C.InNorthAmerica,mostconsumersalreadyhaveaboveaverageknowledgeoftherangeavailable.
D.Forexample,frostandwindareparticularlydamagingtocoffeecrops.
E.Largercoffeegrowers,forexample,frequentlyexportdirectly.
F.ThemainreasonforthisishigherBrazilianoutputasproductionrecoversfromweather damagetocrops.
G.Itiscultivatedinmountainregionswhichcanonlybereachedbyanimaltransport,andin otherdifficultareaswheremodernagriculturalequipmentcannotbeused.
H.ThisisbecausethereisademandforcoffeeinGermany,anditisalsosoldintheUKandin theUS.
I.Thismakethecoffeeindustryfairlyuniversal,accordingtoPabloDubois,Headofthe InternationalCoffeeOrganisation(ICO),basedinLondon.
PARTTHREE
Questions13-20
Readthearticlebelowaboutstressmanagement,andanswerquestions13-20ontheoppositepage.
ALessonInStressManagement
Demandsplacedonusatworkcanoftenleadtoconsiderableworryanddiscomfort.Thereare, however,waysofprotectingourselvesfromthestresswefaceatwork.WeinterviewedJane Collard,aconsultantinstressmanagement.
1.InJaneCollard'
sopinion,stressisbecominganincreasinglycommonfeatureofthe workplace.Stressisahighlyindividualreaction,whichvariesconsiderablyfrompersonto person,anditisdifficultforsomeemployeestoavoidit.Indeed,stressisregardedbymany aspartoftheorganizationalcultureofourinstitutions:
itcomeswiththejob.Recentfigures indicatethattimetakenoffworkbecauseofstresshasincreasedby500percentsincethe 1950s.Undoubtedly,changesinworkingconditionshaveledtogreaterpressureatworkatall levels.Withreductionsinstaffing,workloadsforindividualemployeeshaveincreased.In addition,manyemployeesareleftworryingaboutthesecurityoftheirjobs.
2.Onthestressmanagementcoursesthatsheruns,JaneCollardtriestomakethetrainees realisethatstressinitselfisnotharmful.Everyoneneedsacertainlevelofstresstoenable themtofeelmotivatedandtoperformeffectively.Acompleteabsenceofstresscanbeas damagingasoverstress,sinceitcanmakepeopleloseinterestintheirwork,andevenleadto depression.Thedifficultiesoccurwhentheamountofstressrisesabovealevelwhichis healthyforaparticularindividual.Ifthishappens,theeffectsareveryobviousandthe traineesaretaughttorecognizethesigns.Stressmaybeexpressedphysically,forexample throughheadachesandtiredness,orthroughemotionalproblemssuchasdepression.Aperson sufferingfromstressmayalsostarttobehavedifferently,andcanbedifficulttodealwith.
3.Whileitmaynotalwaysbepossibletopreventstress,thereareanumberofwaysinwhichit canbecontrolled.Thefirstthingthatthetraineeslearnishowtomanagetheirtime effectively.Thisinvolves,firstofall,settingrealisticgoalsforboththeshortandlong term.Oncethisframeworkhasbeenestablished,tasksarethenprioritisedonadailybasis.The traineesarealsoremindedthatwhentheyareunderpressurethelessimportantitemsshouldbe left,andtheyshouldneverhesitatetodelegate.Everyoneisencouragedtolookatwaysof reducing'
wastedtime'
,forexamplebygroupingsimilartaskstogetherordealingwithitems immediately.
4.Janefeelsthatoneofthemostusefulfeaturesofthecourseisthatitenablestraineesto dealwiththosedemandsordeadlinesthattheyregardasunreasonable.Theyareencouragedto avoidbeingdefensive,butatthesametimetheyareadvisednottobeafraidofsaying'
no'
. Theyareaskedtogivereasonsonlyifnecessary.Thetraininghelpsthemtoforeseedifficult situationsorunwanteddemands,andtheylearnhowtopreparethemselvesmentally.Everyoneis encouragednottogetstuckinnegativethoughtpatterns,wherestresscanfeedacircularsense ofhelplessness.Onesolutiontheydiscussistothinkofamoreencouragingalternativefor eachnegativemessage.Theylearn,forexample,toremindthemselvesthatnothingterrible happenswhenademandisrefusedoradeadlinemissed.Lifegoeson.
Questions13-16
Forquestions13-16,choosethebesttitleforeachnumberedparagraphfromthelistbelow.
Foreachnumberedparagraph1-4,markone
letter(A-G)onyourAnswerSheet.
Donotuseanylettermorethanonce.
13Paragraph1
14Paragraph2
15Paragraph3
16Paragraph4
AHigherstresslevelsamongtopmanagers
BCopingwithstressthroughaposi
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