8D问题解决方式概述(ppt 86页).pptx
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8D问题解决方式概述(ppt 86页).pptx
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本资料来源本资料来源8-DProblemSolving8-D问题解决方式问题解决方式Sauer-DanfossShanghaiNovember,2005Sauer-DanfossstrivestobeaSix-Sigmacompany,usingleanconcepts,buildingtocustomerorder,deliveringlessthan250DPMproduct,97%on-timethroughaHigh-PerformingOrganization!
萨澳丹佛斯努力成为6西格玛公司,通过高性能的组织结构,运用精益生产的概念,满足客户要求,达到250以下的百万分之废品率、97的准时交货率.OURDESTINATION我们的目标我们的目标Tobethepreferredglobalsupplierandpartnerinourchosenmarketsby:
我们要在国际市场中成为全球首选的供应商及合作伙伴:
Providingthehighestvaluesolutionstoourcustomers,为我们的客户提供最高价值的解决方案,Beingrecognizedasthemostcompetentsupplier,被客户公认为最优秀的供应商,Beingseenasthecompanyeasiesttodobusinesswith.被客户视为最易于合作的公司。
OURGUIDINGVALUES我们的价值观我们的价值观WearearichmixtureofPEOPLEofdiversenationality,cultureandthought.Thisdiversityisamajorsourceofourstrength.Eachindividualhastheuniqueabilityandresponsibilitytocontribute,andeachhastheopportunitytoparticipate,growanddevelop.我们是融合了各民族文化及思想的大家庭。
人是我们力量的主要源泉。
我们每个人需要贡献自己独特的能力并肩负自己的责任,而每个人也都有机会参与、成长与发展。
WeareboundtogetherasaTEAMbytrust,commongoalsandmutualrespect.Weknowthatwhentheteamwins,weallwin.Wedowhatwesaywearegoingtodo.我们通过彼此的信任、共同的目标与相互的尊重团结一心成为团队。
我们明白团队的胜利就是我们个人的胜利。
我们言必出,行必果。
WetreatassignmentsfromourCUSTOMERSasexpressionsoftrust.Theycancountonustoprovidethemwithsolutionsthatmeetorexceedtheirexpectations.我们将客户交付的每一项任务都视为是他们对我们表达的信任。
客户相信我们能提供解决方案以达到甚至超出他们的期望。
Wevaluepeople,organizationalfocus,innovationandtechnologyasthemeansofachievingglobalLEADERSHIP.Weinsistonqualityineverythingwedo.Besidescourage,leadershipdemandsnever-endingimprovement.Weareadynamiccompanythatembraceschangetoachievenewopportunitiesandleadourglobalmarkets.我们将人才、团队、创新及技术看作完善全球性管理的方法。
我们坚持质量第一。
领导层除了需要具备勇气之外,还必须不断改进。
我们大家充满活力,迎接每一次新的挑战与机遇,争取在国际市场上占据领导地位。
AsagoodCORPORATECITIZENwedemonstrateconcernfortheinterestsandwell-beingofourcommunities.Weconductourbusinesswithintegrityandinamannerwhichprotectstheenvironmentofouremployees,ourcommunityandourcustomers.我们作为社会的一员,密切关注社会与人民的利益。
我们以诚经营,并力求保护员工、社会及客户的环境。
OURJOURNEY我们的旅程我们的旅程Tocreatevalueforourcustomersandshareholdersbyprovidingsystems,productsandservicesrelatingtopropel,workandcontrolfunctions,aswemeettheneedsofmobileequipmentmanufacturersglobally.我们提供具备驱动、运作及控制功能的系统、产品及服务,为客户与股东创造价值,满足全球行走机械设备制造商的需要。
OURFOURPOINTSOFSTRATEGY我们的四大战略重点我们的四大战略重点CUSTOMERFOCUS以客户为中心以客户为中心Ensurecustomerintimacybytrulyunderstandingourcustomersneedswiththegoalofmeetingorexceedingtheirexpectationsinallareas,includingquality,innovation,flexibilityandtotalvalue.与客户保持良好关系,真正理解他们的需求,在质量、革新、适应度及总体价值等各项领域中达到并超越客户的期望。
Expandoursystemsofferingsbyincludingtheengineeringofcompletesolutions,andactingassystemintegratorregardlessofproductsource.将我们的系统供给范围扩展到工程整体解决方案,并且成为任何产品来源的系统集合体。
Supportourcustomersglobally,addinglocalstructuresandfacilitieswherenecessarytoprovidetheexpectedlevelofSauer-Danfossproductandservicesupport.进行全球性客户支持,必要时在当地市场增加人员及生产设施以满足客户对萨澳丹佛斯产品和维修服务的需求。
PEOPLEANDORGANIZATION人员机构人员机构Withanemphasisonteaming,organizearoundtheworktobedone,engagingtheflexibilityandtalentofallofouremployees.我们重视团队合作,并力求使员工的能动性及才能得到充分发挥。
Rewardinitiative,recognizingthattakingriskswill,attimes,resultinfailure;andvalueinnovation,knowingthatonlybydoingsomethingdifferentwillweachievedifferent,andbetter,results.我们鼓励主动进取精神,同时也必须认识到冒险有时也会带来失败。
我们提倡创新精神,知道只有以不同的方法才能将事情做得更好。
Createanemployeedevelopmentstructurethatexpandstheknowledgebaseofallemployees,growingthecapabilitiesofindividualsinallfunctions,buildingouroverallorganizationalstrength,andensuringleadershipcontinuity.创建员工发展结构以扩展所有员工的知识面,使他们在各自的岗位上发挥各自的能力,加强我们整体组织的力量,并确保领导层的连贯性。
OPERATIONALAPPROACH运作方式运作方式Createachangeenvironmentwherewesustainourcompetitiveadvantagebycontinuouslyreviewingandrenewingourbusinessprocesses,methodsandtechnologiestoachievelowesttotalcostinallactivities.不断回顾并更新我们的业务流程、方法与技术,将运作成本降到最低,这样才能确保我们在日益变化的市场环境中都保持竞争力。
Instillasenseofurgencyin,andresponsibilityfor,everythingwedotokeepusaheadoftheeverincreasingexpectationsofourcustomers.向员工慢慢灌输紧迫感与责任感,使大家认识到自己所作的每一件事都必须满足顾客日益增长的要求。
FINANCIALPERFORMANCE财务状况财务状况Focusonshareholdervaluebydrivingbothtoplinegrowthandprofitability.将重点放在股东利益上,推动公司的发展与盈利。
Achievecontinuousimprovementonthereturnsoneachandeveryinvestmentmade(machinetools,facilities,newproducts,distributionchannels,etc.).争取在每一项投资上不断提高投资回报率(机械工具、设施、新产品、分销渠道等)。
OURDESTINATIONTobethepreferredglobalsupplierandpartnerinourchosenmarketsby:
Providingthehighestvaluesolutionstoourcustomers,Beingrecognizedasthemostcompetentsupplier,Beingseenasthecompanyeasiesttodobusinesswith.OURGUIDINGVALUESWearearichmixtureofPEOPLEofdiversenationality,cultureandthought.Thisdiversityisamajorsourceofourstrength.Eachindividualhastheuniqueabilityandresponsibilitytocontribute,andeachhastheopportunitytoparticipate,growanddevelop.WeareboundtogetherasaTEAMbytrust,commongoalsandmutualrespect.Weknowthatwhentheteamwins,weallwin.Wedowhatwesaywearegoingtodo.WetreatassignmentsfromourCUSTOMERSasexpressionsoftrust.Theycancountonustoprovidethemwithsolutionsthatmeetorexceedtheirexpectations.Wevaluepeople,organizationalfocus,innovationandtechnologyasthemeansofachievingglobalLEADERSHIP.Weinsistonqualityineverythingwedo.Besidescourage,leadershipdemandsnever-endingimprovement.Weareadynamiccompanythatembraceschangetoachievenewopportunitiesandleadourglobalmarkets.AsagoodCORPORATECITIZENwedemonstrateconcernfortheinterestsandwell-beingofourcommunities.Weconductourbusinesswithintegrityandinamannerwhichprotectstheenvironmentofouremployees,ourcommunityandourcustomers.OURJOURNEYTocreatevalueforourcustomersandshareholdersbyprovidingsystems,productsandservicesrelatingtopropel,workandcontrolfunctions,aswemeettheneedsofmobileequipmentmanufacturersglobally.OURFOURPOINTSOFSTRATEGYCUSTOMERFOCUSEnsurecustomerintimacybytrulyunderstandingourcustomersneedswiththegoalofmeetingorexceedingtheirexpectationsinallareas,includingquality,innovation,flexibilityandtotalvalue.Expandoursystemsofferingsbyincludingtheengineeringofcompletesolutions,andactingassystemintegratorregardlessofproductsource.Supportourcustomersglobally,addinglocalstructuresandfacilitieswherenecessarytoprovidetheexpectedlevelofSauer-Danfossproductandservicesupport.PEOPLEANDORGANIZATIONWithanemphasisonteaming,organizearoundtheworktobedone,engagingtheflexibilityandtalentofallofouremployees.Rewardinitiative,recognizingthattakingriskswill,attimes,resultinfailure;andvalueinnovation,knowingthatonlybydoingsomethingdifferentwillweachievedifferent,andbetter,results.Createanemployeedevelopmentstructurethatexpandstheknowledgebaseofallemployees,growingthecapabilitiesofindividualsinallfunctions,buildingouroverallorganizationalstrength,andensuringleadershipcontinuity.OPERATIONALAPPROACHCreateachangeenvironmentwherewesustainourcompetitiveadvantagebycontinuouslyreviewingandrenewingourbusinessprocesses,methodsandtechnologiestoachievelowesttotalcostinallactivities.Instillasenseofurgencyin,andresponsibilityfor,everythingwedotokeepusaheadoftheeverincreasingexpectationsofourcustomers.FINANCIALPERFORMANCEFocusonshareholdervaluebydrivingbothtoplinegrowthandprofitability.Achievecontinuousimprovementonthereturnsoneachandeveryinvestmentmade(machinetools,facilities,newproducts,distributionchannels,etc.).CUSTOMERFOCUS以客户为中心以客户为中心Win-WinNegotiations双赢谈判CustomerAwareness关注客户QFD8DProblemSolving8D问题解决方式EffectiveCustomerServiceSkills有效的客户服务技巧DealingwiththeDisappointedCustomer处理失望的客户ValueAnalysis价值分析FMEA实效模式分析SystemModelingandSystemKnowledge系统建模及系统知识EOs/SDsDesiredOutcomesEOS/SDS所期望的成果所期望的成果Increaseusageof8DisciplineProblemSolving增加使用8D解决问题Developusageinallpartsofourbusiness发展到各个领域“ItisnowaSauer-DanfossQualityPolicythatthe8Dformatbethestandardtooltocommunicateandsolvesignificantproblemsinthecompany.”EOFebruary2004萨澳丹佛斯的质量方针规定8D是用来进行沟通和解决公司出现的重大问题的标准工具。
EOFebruary2004EOs/SDsDesiredOutcomesEOS/SDS所期望的成果所期望的成果Createacommonvocabulary创建一个共同的词汇ImproveSauer-Danfosscycletimeandqualityinsolvingproblems改进萨澳丹佛斯在解决问题方面的周期及质量EOs/SDsDesiredOutcomesEOS/SDS所期望的成果所期望的成果Emphasizethedocumentationofsolvedproblems强调已解决问题的归档Understandhow8DrelatestoSauer-Danfossqualityobjectivesandgoals.理解理解8D与萨澳与萨澳-丹佛斯质量目标之间的相互关系丹佛斯质量目标之间的相互关系Encouragepersonalgrowth鼓励个人发展ProblemSolving问题的解决问题的解决Youandafriendareenjoyingafriendly(butcompetitive)roundofgolf.Asyouapproachthe16thhole,youhitanamazingdrivethatlandsjustshortofthegreen.Asyouwalkuptowhereyourgolfballlanded,younoticethattheballhasrolledintoapaperbagcarelesslyleftonthegroundbysomeone.你和朋友正在进行一场高尔夫球的友谊赛。
当你打到第16个洞时,你作了惊人一击,球刚好停在草坪外。
可当你走到球的旁边,却发现这只球滚进了一个纸袋里ProblemSolving问题的解决问题的解决Therulesofgolfsaythatyouwillloseastrokeifyouremovetheballfromthebag.Strikingtheballwhileitremainsinthebag,maycauseyoutomis-hittheball.Whatareyourideasforsolvingthisproblem?
根据高尔夫球赛的规则,如果你把球从纸袋里拿出来,那你将会失去一次打球的机会,如果不去移动这个纸袋,你有可能打不到球.对于解决这个问题你有什么想法?
ProblemSolving&Introductions问题的解决和介绍问题的解决和介绍Whatisyourname?
你的姓名?
Whatcompanydoyouworkfor?
你所工作的公司你所工作的公司?
Whatareyoudesiredoutcomesforthistraining?
你期望在这个培训中学到什么?
Whatareyourideasforsolvingthegolfballdilemma?
你对于解决高尔夫球这种进退两难局面的想法?
8-DProblemSolving8-D问题解决方式问题解决方式StartedatFordasTOPS-TeamOriented,DataDriven在福特公司最先开始实施,以TOPS团队导向,数据驱动。
Proventoolforsolvingmanufacturing,assembly,andofficeproblems.解决制造、装配、办公室问题的经验证的工具。
IncludesIS/ISNOTandmanyothertechnicaltools包括“是/否”和
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