QS 9000 培训资料.pptx
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QS 9000 培训资料.pptx
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QS9000TrainingMaterialsIceBreakerFormsmallgroupsoIntroductionoFieldofstudyoCareerpathoWhatyouexpecttogetfromtrainingoSelectnSpeakerpToeffectivelysummarizeinformationpresentedabouteverygroupmembernSecretarypTorecordindividualresponsesQualityPerspectiveoWhatisyourdefinition/perceptionofquality?
oAccordingtotheoralicebreakerpresentationsandnotetakinghowwouldyoudefineitsquality.oWereyourexpectationsmet?
Why?
Whynot?
oWhataresomeofyoursuggestionsforimprovement(documentationandpresentation)?
Quoteso“Ithinkcompanieswillbemoreselectiveonwhotheyareplacingtheirbusinesswith.Ifyourcompanyisperformingbetterquality-wiseandreject-wise,thenIthinkitisgoingtobethecompanythatisconsideredforacontract.”oTerryMartin,QualityManager,PlasticSourceInc.(ElPaso,TX)oThesuppliershallhavesystemsinplacetoensuremanagementofappropriateactivitiesduringconceptdevelopmentthroughproduction.”oQS9000,paragraph4.1.2.4OrganizationalInterfacesQS9000TrainingOutlineoIntroductionoPurposeoISO9000oBackgroundoRequirementsoRealWorldExamplesoInteractiveExerciseoConclusionoSuggestedReadingsoReferencesQS9000PurposeImprovingrelationshipstoimprovequalityo“Thegoalofdevelopingyoursuppliersisbasedontheneedtoprovidehighqualitytothecustomer.”oEnhancequalitysystemsforsuppliersoEliminateredundantrequirementsoReducecostsQS9000Purpose(continued)oFundamentallydifferentfromISO9000.oDesignedtohelpsupplierstoautomakersprovideevidenceofstandardizedprocessesfordealingwithcustomers.oMajorautomobilemanufacturerssetupteamswithsupplierstohelpindevelopment.WhatisISO9000?
AdvantagesoOrganizationforInternationalStandardsoEuropeanstandardsforqualityoStandardsarebroadandvaguetoadapttodifferentculturesoDoesNOTprovideframeworkfororganizationalimprovementandchangeoCompaniesdocumentqualitysystemsinmanualstofacilitatetradethroughsupplierconformanceoSuccesshascreatedvariousotherstandardssuchasQS9000WhatisISO9000?
(continued)DisadvantagesoNotallcountriesacceptISOregistrarsoMainlyforexportingfirmsoBarriertotradeoTimeconsumingoCostlyoDifficultforsmallfirmstoaffordoDiscouragesfreethinkingandemployeeempowermentBackgroundInformationWhatisthemeaningofQS-9000?
oQualitySystemRequirementsoCommonsupplierqualitystandard(BigThree):
nChryslerCorporationnFordMotorCompanynGeneralMotorsCorporationAppliestosuppliersof:
nproductionmaterialsnproductionandservicepartsnheattreatingnpaintingandplatingnotherfinishingservicesoDoesNOTapplytoallsuppliersofBigThreeBackgroundInformation(continued)TE-9000nToolingandEquipmentSupplementnInternalshorthandassupplementtoQS9000WorldwideCommitmentnReleasedthroughoutNorthAmerica,severalcountriesofSouthAmerica,Europe,AustraliaandAsiaComplianceauditsbyqualifiedISO9001registrars:
nInternalnCustomer(second-party)nThird-partyQS9000RequirementsManagementresponsibilityo“defininganddocumentingitspoliciesforqualityalongwithitsobjectivesanditslevelofcommitment.Clearlinesofauthorityaredrawn,assigningresponsibilityformanaging,performingandverifyingallworkaffectingquality.”Trainingo“shouldbeviewedasastrategicimperativeforallofasupplierspersonnel.Asupplierfirmmusthavedocumentedproceduresforassessingtrainingneedsandfortrainingallpersonnelwhomightimpactacompanysquality.Recordsofpasttrainingmustalsobekept.”QS9000Requirements(continued)1.Managementresponsibility2.Qualitysystem3.Contractreview4.Designcontrol5.Documentanddatacontrol6.Purchasing7.Controlofcustomer-suppliedproduct8.Productidentificationandtraceability9.Processcontrol10.Inspectionandtesting11.Controlofinspection,measuringandtestequipment12.Inspectionandteststatus13.Controlofnonconformingproduct14.Correctiveandpreventiveaction15.Handling,storage,packaging,preservationanddelivery16.Controlofqualityrecords17.Internalqualityaudits18.Training19.Servicing20.StatisticaltechniquesQS9000Requirements(continued)ManagementResponsibilityoQualitypolicyoOrganizationoResourcesoManagementrepresentativeoOrganizationalinterfaceoBusinessplanoAnalysisanduseofcompany-leveldataoCustomersatisfactionDesignControlRequirementsoGeneralInformationoDesignanddevelopmentplanningnRequiredskillsoOrganizational,technicalinterfacesoDesigninputoDesignoutputoDesignreviewoDesignverificationoDesignvalidationoDesignchangesQualitySystemRequirementsoGeneraloQualitysystemproceduresoQualityplanningnSpecialcharacteristicsnUseofcross-functionalteamsnFeasibilityreviewsnThecontrolplanNamesomecommonrequirementprocessesoCommonprocessesnDocumentationnTestingnImplementationoProcessesusedtoenhancesupplierqualitysystems,eliminateredundantrequirementsandreducecosts.Whataresomesupplychainpriorities?
oSupplyChainPrioritiesbyautoassemblers,directsuppliersandindirectsuppliersorderofimportance.1.Consistency2.Reliability3.Relationship4.Technologicalcapability5.Flexibility6.Price7.Service8.FinancesRealWorldExampleI“SupplierServicesInc.(SSI)sstatedgoalistoworkwithsmallandmedium-sizedmanufacturerstoachievecompliancewithISO9000,QS9000andotherindustry-specificqualitysystemrequirements.Theirmessagetothosemanufacturersortheirsuppliersisthatwhileitisextremelydifficulttomanagequalityandmanufacturingstandardswheneveryoneexpectsfewerpeopletodothejob,SSIisavailabletofillthatorganizationalvoidwiththeirownbrandofexpertise.”RealWorldExampleII“Fewbusinessessurvivetheirfirst6months,muchlessearntheirQS9000andISO9002certificationsinthefirsthalfoftheyear.NuTechPlasticsEngineering,aTierOneandTwoautomotivesupplier,notonlydidboth,butitalsofulfilleditsfoundersgoalofcreatingabusinessnicheintakingonso-calledproblemjobs.Barelythreeyearsold,thecompanyhasbuilta$20millionayearbusinessonsolvingotherpeoplesproblems.Elektraall-electricmoldingmachinesandthecompanysprocesstuningshaved12secondsfromthetoolscycletime.”InteractiveExerciseSmallgroups(company)oDesignproductusinggivenmaterialsoDesignproductionprocessoSelectnPresenterpDiscussreasonswhyyourcompanyshouldbethesupplierofchoiceregardingquality,productandcertificationsnSecretarypTorecordqualityproductionprocessesConclusionWhyshouldcompaniesbecomeQS9000certified?
oEnhancequalitysystemsforsuppliersoEliminateredundantrequirementsoReducecostsSuggestedReadingsoQS-9000InOurCompany,Self-StudyCourseforPersonnel:
AQAQS-9000Series(JackKanholm)oQS-9000Requirements,119RequirementsChecklistandComplianceGuide:
AQAQS-9000Series(JackKanholm)oTheQS-9000AnswerBook(RadleyM.Smith)oQS-9000QualitySystemsHandbook(DavidHoyle)ReferencesoAmericanSocietyforQualityoQualityBooks.co.ukoAo“QualitySpendingOutlook”Quality;Troy;Dec2001;LarryAdams.o“FutureofAPQPandPPAPindoubt”Quality;Troy;Jan2002;RoderickAMunro.oFoster,S.Thomas.ManagingQuality:
AnIntegrativeApproach.Prentice-Hall,Inc.2001(pp.85-90,258-63;430-31).o“FutureofAPQPandPPAPinDoubt”Quality;Troy;Jan2002;RoderickAMunro
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