01sixsigma[1](推荐PPT71).pptx
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01sixsigma[1](推荐PPT71).pptx
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/SixSigmaSixSigma/2211/1.6sigma2.6sigma3.4.6sigma5.6sigma6.6sigma7.6sigma8.6sigma9./.6sigma6sigma1.1.MikelHarryMikelHarry2.2.;,3.3.,datadata19801980,66,BlackBeltBlackBelt,UniversityUniversity6SigmaResearchInstitute6SigmaResearchInstitute,66()19931993,(66)6SigmaAcademy6SigmaAcademy,6,6(,)/.6sigma6sigma2.2.NeutronJack,JackWelchNeutronJack,JackWelch3.3.1)LawrenceBossidy(AlliedSignal1)LawrenceBossidy(AlliedSignalCEO,1991)CEO,1991)4.4.19941994AlliedSignalAlliedSignal665.5.140140,6.6.6633447.7.GEGEJackWelchJackWelch668.8.9.9.2)GE2)GEJackWelchJackWelch10.10.1818252511.11.19811981CEOCEO.1,21,2(NeutronJack)(NeutronJack)12.12.808013.13.9090,6,6GEGE()14.14.15.15.10105516.16./.6sigma6sigma3.3.;6;6.8080,8181551010,GAPGAP.66.8787KeyInitiativeKeyInitiative669595WorldWorldClassQualityClassQualityLaunchingLaunching.WorldClassQualityWorldClassQuality,66FocusingFocusing.:
GE:
GE:
Motorola:
Motorola/.6sigma.6sigma1.61.61)1)()2)2);.3)3),4)4)2)62)6(6)(6)5)5);6)6)667)7)(100(1000.0020.002)SigmaSigmaDPMODPMO334455661.51.53030111111$10$10$2.7$2.7$10$10$63,000$63,000$10$10$570$570$10$10$2$21131/231/21121/221/2113030116666,80766,8076,2106,2102332333.43.4/663.4ppm3.4ppm+6+6-6-633-3-3+3+36.68%6.68%*DPMO(DefectPerMillionOpportunities)*DPMO(DefectPerMillionOpportunities)*PPB(PartPerBillion)*PPB(PartPerBillion)()()6666.OperationOperation3.43.4.3.4PPM3.4PPM3.4DPMO3.4DPMODPMODPMO1.51.5662PPB2PPB101022.6sigma.6sigma1.61.62)62)6(6)(6)/.6sigma.6sigma1.61.62)62)6(6)(6)DPMO63.499.9997%523399.977%46,21099.379%366,80793.32%2308,53769.2%/.6sigma.6sigma1.61.62)62)6(6)(6)Source:
PeterJ.BillingtonandAhmadian,“MotorolasSix-SigmaQualityImprovement,”DecisionScienceInstitute,Nov.,1990(m)LSLUSL0ppm3.4ppm3.4ppm66803ppm1.5sNormaldistributiontheoryforpredictingdefectratesNormaldistributiontheoryforpredictingdefectrates(1.5SigmaShifted)(1.5SigmaShifted)1s=30.23(%)2s=69.12%)3s=93.32%)4s=99.38(%)5s=99.977(%)6s=99.9997(%)36/.6sigma.6sigma2.2.66;,66()66/BOTTOM-UPBOTTOM-UP/(,)(Boundaryless)(Boundaryless),(TaskForceTeamActivities)(,)TOP-DOWNTOP-DOWN/(,);Top-DownTop-Down全全.6sigma.6sigma2.2.66/.6sigma.6sigma3.3.66LossLoss66;1001003.43.4.6Sigma6Sigma(philosophy)(philosophy).(MikelHarry).(MikelHarry)4.4.66ProcessProcessTargetTarget/.6sigma.6sigma5.5.1)1)66;.2)2)66;,/.6sigma.6sigma6.66.6=+-:
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):
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NCE:
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MasterBlackbelt)(MBB:
MasterBlackbelt)/.6sigma.6sigma3.3.(BB:
Blackbelt)(BB:
Blackbelt)1)Harry1)HarryBBBB(mentor):
6(teach):
()(coach):
11(transfer):
(identify):
(influence):
6/.6sigma.6sigma3.3.(BB:
Blackbelt)(BB:
Blackbelt)2)2)(MikelHarry)(MikelHarry)-BB-BB171755-5656100100-100100116%6%-10010011/.6sigma.6sigma3.3.(BB:
Blackbelt)(BB:
Blackbelt)3)3)-/.6sigma.6sigma4.4.(GB:
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10a.10a.ChampionChampion9.9.6b.6b.7b.7b.8a.8a.10b.10b.ChampionChampion11.11.12.12.13.13.14.14.10.10./.6sigma.6sigma5.5.1)1)-2)2)3)3)()4)4)()5)5)-6106106)6)7)7)8)8)9)9)10)10)/.6.61.1.-),()/.6.62.2.1)MotorolaSixStepSixSigma1)MotorolaSixStepSixSigma./.,.,./.6.62.2.2)GE2)GE12+2Step12+2Step;GEGEGEGECycleCycleStepStepDefineDefine0Step0StepProjectProjectMeasureMeasure1Step1Step2Step2Step3Step3StepCTQ(Critical-To-Quality)CTQ(Critical-To-Quality)ProjectProjectPerformanceStandardPerformanceStandardAnalyzeAnalyze4Step4Step5Step5Step6Step6Step/ImproveImprove7Step7Step8Step8Step9Step9StepControlControl10Step10Step11Step11Step12Step12Step13Step13Step/.6.62.2.3)3)PROCESSPROCESSTOOLTOOLACTIONACTIONPROJECTPROJECTPROJECTPROJECTCTQCTQPROJECTPROJECT()PROJECTPROJECTBLACKBELTBLACKBELTPROJECTPROJECTSYSTEMSYSTEMSUPPORTSUPPORTPROCESSPROCESSCHARTCHART(/)SOLVESOLVE()IMPLEMENTIMPLEMENT()PROJECTPROJECTProcessProcessInnovationInnovation+/.6.62.2.3)3);ProjectProjectA,B,CA,B,C.CTQCTQTYPETYPEAA-TOPDOWNTOPDOWNBlackBelt&ConsultantBlackBelt&ConsultantCrossFunctionalThemeCrossFunctionalThemeBB-TOPDOWNTOPDOWN+BottomUp+BottomUpGreenBeltGreenBeltCrossFunctionalThemeCrossFunctionalThemeCC-BottomUpBottomUpWhiteBeltWhiteBeltCrossFunctionalThemeCrossFunctionalTheme/.6.6.DOEDOEMapMap,ResponseResponsePlanPlan.DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControl3.DMAIC3.DMAIC/.6.63.DMAIC3.DMAIC1)1)(Define)(Define)mappingmappingmappingmappingDefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControl,CTQsCTQs/MappingMapping/.6.63.DMAIC3.DMAIC1)1)(Define)(Define)-1980-;CPDGCPDG,NATONATO/.6.63.DMAIC3.DMAIC1)1)(Define)(Define)?
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(MSA)(MSA)/HistogramsHistogramsParetoParetoRunChartsRunCharts-,DATADATA66/.6.63.DMAIC3.DMAIC3)3)(Analyze)(Analyze)DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControlMapMapMappingMappingMapMap(,)/.6.63.DMAIC3.DMAIC4)4)(Improve)(Improve)DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControl,Red-XRed-X/.6.63.DMAIC3.DMAIC5)5)(Control)(Control)DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControlProcessProcess/,/.6.61.1.6ss/(Manufacturing/ProcessSixSigma)/(Transaction/BusinessProcessSixSigma)/(R&DSixSigma)(TCS)lDMAICCyclelTotalProcessCharacterizationlDMAIC/DMADVCyclelDFSS(DesignforSixSigma)lDFM(DesignforManufacturability)1)/(Manufacturing/ProcessSixSigma)(Manufacturing/ProcessSixSigma)2)2)/(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)/(R&DSixSigma)(R&DSixSigma)/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)1)Manufacturing61)Manufacturing6Transactional6Transactional6
(1)
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(2)
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