Gartner+未来哪种工作模式能留住员工并提升他们的绩效.pdf
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Gartner+未来哪种工作模式能留住员工并提升他们的绩效.pdf
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GartnerWebinarsGartnerdeliversactionable,objectiveinsight,guidanceandtoolstoenablestrongerperformanceonyourorganizationsmissioncriticalpriorities22023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.RESTRICTEDDISTRIBUTIONEnhanceyourwebinarexperienceEnhanceyourwebinarexperienceAskaQuestionDownloadAttachmentsWatchAgain32023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.RESTRICTEDDISTRIBUTIONConnectwithGartnerWhichFutureofWorkModelsWhichFutureofWorkModelsRetainStaffandPowerTheirRetainStaffandPowerTheirPerformancePerformanceGrahamWallerDistinguishedVPAnalyst42023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.1.GartnerDataInsight:
Topperforminghybridworkmodels2.Howtogethybridworkrightbalancingflexibilityandperformance3.Howtomakecollaborateeffectiveinahybridenvironment4.WhattodoifyourreturntoofficeapproachisnotworkingTodaysAgenda52023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.DataInsight:
Topperforminghybridworkmodels62023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.3.23.2xxLikelihoodofHighIntenttoStay5.15.1xxLikelihoodofHighEmployeePerformance1.61.6xxLikelihoodofLowFatigueAHuman-CentricWorkDesignDrivesOutcomesn=890Total(Wave1=250Employees,Wave2=640Employees)Source:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurvey72023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.3.23.2xxLikelihoodofHighIntenttoStay5.15.1xxLikelihoodofHighEmployeePerformance1.61.6xxLikelihoodofLowFatigueAHuman-CentricWorkDesignDrivesOutcomesn=890Total(Wave1=250Employees,Wave2=640Employees)Source:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyTheThreeTheThreeDimensionsDimensionsofofHumanHuman-CentricCentricWorkDesignWorkDesignFlexibleExperiencesIntentionalCollaborationEmpathy-BasedManagement82023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.ImpactofWorkLocationonProductivity1.30.80.70.91.30.01.02.0FullyRemote(n=143)FullyOn-Site(n=140)MandatedOfficeVisit(n=318)HybridFixed(n=258)HybridFlexible(n=233)Flexibility(Human-Centric)WorkExperienceLocationAttributesConsistency(Human-Centric)n=640EmployeesSource:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyLikelihoodtoAchieveHighProductivityMostHuman-CentricEmployeeExperience92023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.1.00.80.80.91.60.80.90.91.21.31.21.10.70.81.8Consistency(Location-Centric)FullyRemoteFullyOn-SiteMandatedOfficeVisitRigidHybridFlexibleHybridn=143n=140n=318n=233n=258EitherfromwithinthesamecountryasemployerorborderlessWorkfromcompanylocation(i.e.,office)Employeesvisiteitherbecause“theirbossexpectsthemto”or“theirorganizationspolicysaystheymust”Mixofon-siteandremotebutmandatedtoworkoutoftheofficeforaspecificnumberofdaysMixofon-siteandremotebut“offeredtheflexibilitytochoosewhereIworkfrom”Flexibility(Human-Centric)3.01.00.5AverageLikelihoodofOutcomesFlexibleHybrid:
BestFlexibleHybrid:
Best-PerformingLocationModelPerformingLocationModelSource:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyLikelihoodtoAchieve:
HighIntenttoStayReducedFatigueHighPerformanceMostHuman-CentricEmployeeExperienceWorkExperienceLocationAttributes102023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.ForecastAnalysisHybridandFullyRemoteForecastAnalysisHybridandFullyRemoteSource:
GartnerForecastAnalysis:
KnowledgeEmployees,Hybrid,FullyRemoteandOn-SiteWorkStyles,Worldwide(G00770658)112023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.ImpactofCollaborationonProductivity0.91.11.31.52.20.01.02.03.0SyncIn-Person(n=337)SyncFirst(n=366)AsyncEncouraged(n=116)AsyncandSync(n=221)Intentional(n=236)Intentionality(Human-Centric)CollaborationApproachAttributesSerendipity(Location-Centric)n=640EmployeesSource:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyLikelihoodtoAchieveHighProductivityMostHuman-CentricEmployeeExperience122023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.0.70.92.11.91.91.01.11.41.62.70.71.72.11.4CollaborationApproachAttributesSyncIn-PersonSyncFirstAsyncEncouragedAsync&SyncIntentionaln=337n=366n=116n=221n=236OrganizationpreferstostandardizethewaysemployeescollaboratewitheachotherOrganizationprimarilybelievessynchronousworksuchasregularlyscheduledmeetingsismosteffectiveOrganizationencouragesandsupportsasynchronousworkMyorganizationbelievescollaborationcanbeeffectiveacrossavarietyofworkmodes(i.e.,office,remoteandhybrid)TeamsareintentionalaboutthewaycollaborationisdoneSerendipity(Location-Centric)Intentionality(Human-Centric)3.01.00.5AverageLikelihoodofOutcomesIntentional:
BestIntentional:
Best-PerformingCollaborationModelPerformingCollaborationModelSource:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyLikelihoodtoAchieve:
HighIntenttoStayReducedFatigueHighPerformanceMostHuman-CentricEmployeeExperience132023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.ImpactofLeadershiponProductivity0.91.11.51.61.80.01.02.0LocationVisibility(n=277)FlexibilityDiscouraged(n=299)FlexibilityEncouraged(n=217)Autonomy(n=282)Empathy-Based(n=157)Empathy(Human-Centric)LeadershipStyleAttributesVisibility(Location-Centric)n=640EmployeesSource:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyLikelihoodtoAchieveHighProductivityMostHuman-CentricEmployeeExperience142023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.0.60.71.81.82.50.91.01.82.32.12.11.42.2ManagementApproachAttributesVisibility(Location-Centric)Location/VisibilityFlexibilityDiscouragedFlexibilityEncouragedAutonomyEmpathyn=277n=299n=217n=282n=157OrganizationalcultureandnormsdiscourageworkingoutsideoftheofficeFlexibleworkisperceivedaslessacceptableandcarriesanegativestigmainmyorganizationFlexibleworkisencouragedanddoesnothaveanynegativestigmainmyorganizationJoballowsopportunitiesforindependenceandfreedominhowemployeesdotheworkOurleadershipisempathetictoemployeesneedsEmpathy(Human-Centric)3.01.00.5AverageLikelihoodofOutcomesEmpathy:
BestEmpathy:
Best-PerformingManagementModelPerformingManagementModelSource:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyLikelihoodtoAchieve:
HighIntenttoStayReducedFatigueHighPerformanceMostHuman-CentricEmployeeExperience152023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.3.23.2xxLikelihoodofHighIntenttoStay5.15.1xxLikelihoodofHighEmployeePerformance1.61.6xxLikelihoodofLowFatigueAHuman-CentricWorkDesignDrivesOutcomesn=890Total(Wave1=250Employees,Wave2=640Employees)Source:
2023GartnerFoWReinventedImplementationtoDriveTalentandBusinessOutcomesSurveyTheThreeTheThreeDimensionsDimensionsofofHumanHuman-CentricCentricWorkDesignWorkDesignFlexibleExperiencesIntentionalCollaborationEmpathy-BasedManagement162023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.HowtoBalanceFlexibilityandPerformnace172023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.AccountableWeholdyouaccountabletodeliverresults.Wetrustyoutoactinbestinterestsoftheenterprise.AutonomyWegrantyouautonomytoachieveoutcomes.Weassessperformancebyoutcomesnotinputs.Setaprincipleof.FlexibleHybridisNotaFreeForAll182023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.Schroders10PrinciplesofFlexibleWorkingSource:
AdaptedFromSchroders1.Everyoneworksflexibly.2.Changescanincludewhereandwhenyouworkandwhatyoudotobestachieveyourgoals.3.Requestanewworkingpatternatanytime.4.Discuss/Agreeonchangeswithyourmanager.5.Nojustificationforflexibleworkingisrequired.6.Workingpatternssupportbusiness,stakeholderandwell-beingobjectives.7.Employeesaremeasuredonoutputandimpact.8.Changestoworkingpatternsarereviewedatleasteverythreemonths.9.Theorganizationwilllooktoenableallagreedchangestosupportflexibility.10.Wetrustemployeestoworkinsupportofcompanyinterests.192023Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.anditsaffiliates.FlexibleWorkFrameworktoHarmonizeEmployee,TeamandOutcomeNeedsHowcanIenablemypersonalwell-beingsoIcanbeproductive?
HowcanIworkwithmyteamtoaccomplishoursharedgoals?
HowcanImeetclientswheretheyare?
HowcanIhelpthebusinessmeetitspotentialforperformance?
FlexibleWorkingYourClientNeedsYourTeamNeedsYourPersonalandRoleNeedsSource:
AdaptedFromSchroders20202
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