商业英语邮件模板.docx
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商业英语邮件模板.docx
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商业英语邮件模板
【假期延误通知】
Thankyouverymuchforyourorder.
Unfortunatelywecan'tarrangedeliveryduringJan17thtoJan29thduethenationalSpringHoliday.SoisitacceptableifwedelaytheshipmentwhendeliveryresumesafterJan29th?
Wewillarrangethefastestshipmentwhenweareback.
Ifhowever,youprefernottowaittillthen,wewillmakearefundtoyou,butpleasebekindlynotedthatarefundwillnotbefinisheduntil30workingdaysduetointernationalbankingoperations.
Couldyouthinkitoverandthenconfirmwithmeplease?
Weapologizefortheinconveniencesandappreciateyourunderstanding.
Iwillgetbacktoyouifanyquestionduringthistime.
Thankyouforyoursupportandinterestasalways.
HappyNewYear!
Sophie
【EMS查询问题】
Theverificationcodeisgeneratedautomaticallyandrandomlybythesite,soicouldn’tgiveyouoneusefulforyou.Couldyoutrytorefreshthepageortracksomeothertime,orinanothercomputerplease?
Pleaseletmeknowifmorequestions.
Sophie
售中
【没货/换货】
Thankyouverymuchforyourorder.
I'msosorrytoinformyouthatthebagyouorderedisshortinsupplycurrently.
Wesuggestyoucheckonotherbagsforanexchangetoavoidscheduledelaybecausewearenotsurewhenitwillberestockedyet.
Westillhavemanyothergorgeousbagsforyoutochoose.Couldyoucheckonourwebsiteandsendmeafewmorealternativesjustincase?
Lookingforwardtohearingfromyou.
Sincerely,
Sophie
【换DHL/UPS】
Toguaranteedeliveryarrivaltime,weneedtouseDHLExpressanditwillcostanextraamount$36USD.Weneedyoutohelpsharethisextracost.Pleasepaybyordering36unitsofour$1virtualproducts.
Youcanfindthe$1virtualproductatthebottomofcategories.
Yourbagswillbeshippedexfactorytodayandestimatedarrivaltimeis5dayslater.Iwillsendyoutrackingnumbertomorrow.Thankyouforyourorders.
Sophie
CustomerService
【致谢/Update】
Thankyouforyourorder.
Wealreadyreceivedyourpaymentforyourorderonourwebsite.Wewillsendthebagtoyouassoonaspossible.Onceweshipthebag,weletyouknowthetrackingnumberforit.
【新单/询问西联】
Thankyouforshoppingwithus.IseeyouareusingWesternUniontopayyourorderthistime.CouldyouletmeknowbelowpaymentinformationsothatIcouldcheckandarrangetheshipment?
Appreciateyourhelp.
TheWesternUnioncontrolnumber(WUCN):
Sender'sFULLNAME:
Sender's Country:
Besides,FYI,ifyoudon'twanttouseWesternUnion,wealsoacceptVisaCard,orremittance.Letmeknowplease.
Thanks,
Sophie
CustomerService
【MasterCard】【Paypal】
Thankyouverymuchforyourinterest.
Iamsorrybutwecan'tacceptMasterCardcurrently,onlyVisa,orWesternUnion.However,youcouldpayviaWesternUnionwithourMasterCard.
AndweofferdiscountsforpaymentthroughWesternUnion.
Couldyoutry?
Sophie
【新单询问】
Yestheorderandpaymentarebothconfirmed.Afterweconfirmourstockwewillsendyouthebagtoappointedaddresssoon.
Thankyouforyourorder.
【折扣/Coupon】
Pleaseusebelowcouponcodetogetadiscount.PleasenotethatthiscouponcodeisONLYavailableon
Couponcode:
------------------
Pleaseusebelowcouponcodetogetadiscount.PleasenotethatthiscouponcodeisONLYavailableifyoupaybyWestUnion/Remittance.
---------------------
Couponcode:
WU15-15$off200$order.
Couponcode:
WU25-25$off400$order.
Couponcode:
WU30-30$off`$order.
---------------------
Asitisalreadyaverycompetitiveprice,wearesorrythatwecannotofferyoumorediscountnow.
【晚班】
Iamonthenightshift.Wewillconfirmitforyoutomorrowbecausethewarehouseisoffdutynow.
===================================================================
客户开发/售前询问
【客户询问我们的包和原产包的区别】
Thanksforyourinterest.
Ourbagsareallreplicas.WeonlysellSuperAClassreplicaBags,madewithtopmaterial,qualityrealleatherandhardware,comewithdustbagandbooklet.Youcaneasilyfindabrandnameandabagdesignthatwillsuityourfashionabletaste.Thebestthingaboutourdesignerinspiredbagsisthattheycostafractionofthepricecomparedtotheiroriginalcounterparts.
【客户询问卖什么】
Thankyouverymuchforgettingbacktome.
WesellSuperAClassreplicaBags,madewithtopmaterial,qualityrealleatherandhardware,comewithdustbagandbooklet.Youcaneasilyfindabrandnameandabagdesignthatwillsuityourfashionabletaste.Thebestthingaboutourdesignerinspiredbagsisthattheycostafractionofthepricecomparedtotheiroriginalcounterparts.
Besides,latelywealsosellUGGbootsonanotherwebsiteofours.Herearethewebsites.
Letmeknowifyoufindanythinginterested.
【网站有问题】
Sorryfortheinconveniencesbroughttoyou.Wearestilllocatedatthesameaddressbutwearetryingtofocusourbusinessesonourpopularwebsitesasbelow.
Pleaseshoponbelowwebsites.
【客户询问如何购买物品】
Thanksforyourinterestandwelcometoshiponourwebsite.
Toorder,youjustneedtovisitourwebsiteandchoosethebagyoulikeandaddittoyourshoppingcartbyclickingtheAddtoCartbutton(green).ThenclicktheGotoCheckOutbuttontofillinyourdeliveryaddressesandpaymentinfo(creditcard)orWesternUnion(forthispaymentmethod,findmoreinfobelow).
Oryoucanorderviaemailbyshowingusthemodelofthebagorthelinkofthebag.Forpayment,weacceptVisacard,WesternUnionandRemittance.
TopayviaWesternUnion,youneedtoknow:
MyFirstName:
SIJUN
MyLastName:
WU
City:
Guangzhou,China
Postcode:
510400
Pleasefeelfreetocontactmeforanyotherquestions.
【转介绍】
Howareyou?
Iamwritingtocheckthatifyouhavereceivedthebagyouorderedfromusandwhetheryoulikeit.
Besides,wewillveryappreciateyouradvices,whichwillhelpimproveourservicequality.
Ifyouareverysatisfiedwithourbagsandourservice,couldyouintroduceourwebsitestoyourfriends?
Anintroductioncouldearnyouandyourfriendsboth5%discountoff.
【问折扣的】
Couldyouletmeknowwhichbagsyouareinterestedinsothatweknowwhatkindofdiscountwecanofferplease?
Thanksandlookforwardtohearingfromyou.
【批发客户询问折扣的】
Thankyouverymuchforyourinterest.Wewelcomewholesalerandlovetodobusinesseswithpeoplelikeyou.Ourbagsarewithgoodqualityandexcellentdesign,alsowithbestprice.Weoffergooddiscountsforourwholesalers;detailsofdiscountwouldbebasedonthequantityofpurchase.
Ourwholesalepolicysuggestthatyousendusalistofpursesyouwouldliketotakeforonetime,wewillsendyouourbestdiscountquotation.
Pleasebenotedthatwedoesn'tofferacertaindiscountratetoyou,butdiscountwillbedifferentaccordingtoorderdetails.Thisisgoodforbothyouandusaswearetryingtogetyouthebestpriceswithoutgivingafixedwholesalepricing.
Besides,thatweprovidemorediscountforpaymentviaWesternUnion.
Pleaseletmeknowifigiveenoughinformationregardingourretailpolicyornot.Shouldyouhaveanyquestion,kindlycontactme.
Thanks,
Sophie
weprovidewholesalepricesforreseller.Ifyouareinterestedtoorder,pleasesendustheitemsyouwouldliketobuyandiwillsendyouourbestwholesaleprices.Pleaseunderstandthatwedon'tofferafixedwholesalepriceusuallybutofferanupdatewholesalepriceeverytime.
【维护客户,介绍产品】
Greeting!
ThisisSophiefromtheCustomerService.Haveyouevershoppedonthesewebsitesforgorgeousdesignerbagsbefore?
Ishallbegladtointroduceyouourhotsitesforinexpensivebutgreatbagsandboots:
Prepareforexclamations!
Freeshipmentwhenyouordertwoormore!
Payment:
Visacard,WesternUnionandRemittanceaccepted.
Shipment:
5-9daysdeliveryworldwide
Sincerely,
Sophie
【衣服】
Greeting!
ThisisSophiefromtheCustomerServiceof.Haveyouevershoppedonournewsiteforgorgeousdressesbefore?
Ishallbegladtointroduceyouourhotsiteforinexpensivebutgreatclothes.
(lady’swears,includingspecialoccasiondresses,designers'coats,tops,chicdressesandothers.)
Prepareforexclamations!
Freeshipmentwhenyouordertwoormore!
Payment:
Visacard,WesternUnion,PayPalandRemittanceaccepted.
Shipment:
5-9daysdeliveryworldwide
Sincerely,
Sophie
【老客户】
Ihopethisletterfindsyouverywell!
Itisbeenawhilesinceyourlastvisitingonourwebsiteandshoppingwithus.
Iamjustwritingtoletyouknowthatourwebsiteshavebeenwellupdatedsoifanyinterestinnewarrivals,welcometovisitourwebsitesforthesegorgeouspurses.
Orifanyinterestinclassicvintage,wehavealsoupdatedourshelvesnow~
Payment:
Visacard,WesternUnionandRemittanceacceptedcurrently.
Shipment:
5-9daysdeliveryworldwide
Sophie
CustomerService
【未下单客户】
Thankyouforyourinterestonourwebsiteandwillingnesstoregisteronit.
IassumeyouarestilllookingforThebagtoyourheart.Iamheretohelpwithfindingitoutforyou,socouldyoutellmewhatkindofbagorothersyouaretryingtolookfor?
Iamconfidentthatiwillbeabletoofferyoumanyoptions.Shouldyouhaveanyquestion,pleasedon’tforgetthatIamhereforhelp.
Sophie
CustomerService
===================================================================
付款问题
【未付款】
Thankyouforshoppingonourwebsite.Youorderhavebeenconfirmed,butwehaven'treceivedyourpaymentyet.Couldyouconfirmthatwhetheryouhavemadethepayment?
Ifyes,wasitbyVisa?
WecancurrentlyacceptVisa,WesternUnionandRemittanceandPayPal.
Pleasehelpconfirmsothatwecouldarrangeshipmentintime.
Sophie
CustomerService
【不批准交易】
Thank
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