剑桥商务英语听力原文挂网.docx
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剑桥商务英语听力原文挂网.docx
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剑桥商务英语听力原文挂网
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Unit1ApplyingforaJob
II.ListeningTask
1.
Recruitment
Whenacompanyneedstorecruitoremploynewpeople,itmaydecidetoadvertisethejoborpositionintheappointmentssectionofanewspaperorontheInternet.Peoplewhoareinterestedcanthenapplyforthejobbysendinginaletterofapplicationorcoverletterandacurriculumvitae(CV)orrésumécontainingdetailsoftheireducationandexperience.Acompanymayalsoaskcandidatestocompleteastandardapplicationform.Thecompany’sHumanResourceDepartmentorPersonnelDepartmentwillthenselectthemostsuitableapplicationsandprepareashortlistofcandidatesorapplicants,whoareinvitedtoattendaninterview.
2.
SomeCommonAspectsofJobInterviewing
Jobinterviewsareallaboutmakingthebestmatches.Boththecompanyandthejob-seekerwanttodetermineifthereisacorrectfitbetweenthem.Job-seekersgoingonjobinterviewscanbasicallyexpectoneoftwostylesofinterviewing,thetraditionaljobinterviewandthebehavioralinterview.Whilethestylesdiffer,therearesomebasicactivitiesjob-seekersneedtodobothbeforeandaftertheinterviewinordertosucceed.
PreparingandResearching:
Job-seekersmustspendtimebeforetheinterviewconductingresearchonthetypeofjob,company,andindustrytheyareinterviewing.Yourknowledgeofthesefactorsiscriticaltoyoursuccess.
AnticipatingQuestionsandPreparingAnswers:
Althoughthetypesofquestionsdifferdependingontheinterviewingstyle,job-seekersmustplanandbepreparedforthetypicaltypesofquestions.Youshouldnotmemorizeanswers,butscriptspecificresponsessothatyouwillbeabletoremembermoredetailswhenaskedaboutthequestionintheinterview.Youshouldalsohaveseveralquestionsreadytoasktheinterviewer.
Follow-Up:
Itisamazinghowmanyjob-seekersskipthiscrucialstep.Youmustimmediatelywriteathank-younotetoeachpersonwhointerviewedyou.Notonlyisthisletterpartofprofessionaletiquette,butitisoftentimetoreinforceaconceptorskillthatyouhaveandthattheemployerdesiresinthepersontheywillbehiring.
3.
TraditionalInterviewandBehavioralInterview
Thetraditionaljobinterviewusesbroad-basedquestionssuchas,“whydoyouwanttoworkforthiscompany,”and“tellmeaboutyourstrengthsandweaknesses.”Interviewingsuccessismoreoftenbasedontheabilityofthejob-seekertocommunicatethanonthetruthfulnessorcontentoftheiranswers.Employersarelookingfortheanswertothreequestions:
doesthejob-seekerhavetheskillsandabilitiestoperformthejob;doesthejob-seekerpossesstheenthusiasmandworkethicthattheemployerexpects;andwillthejob-seekerbeateamplayerandfitintotheorganization.
Thebehavioraljobinterviewisbasedonthetheorythatpastperformanceisthebestindicatoroffuturebehavior,andusesquestionsthatprobespecificpastbehaviors,suchas:
“tellmeaboutatimewhereyouconfrontedanunexpectedproblem,”“tellmeaboutanexperiencewhenyoufailedtoachieveagoal,”and“givemeaspecificexampleofatimewhenyoumanagedseveralprojectsatonce.”Job-seekersneedtopreparefortheseinterviewsbyrecallingscenariosthatfitthevarioustypesofbehavioralinterviewingquestions.Recentcollegegradswithlittleworkexperienceshouldfocusonclassprojectsandgroupsituationsthatmightlendthemselvestothesetypesofquestions.Hobbiesandvolunteerworkalsomightprovideexamplesyoucoulduse.Job-seekersshouldframetheiranswersbasedonafour-partoutline:
(1)describethesituation,
(2)discusstheactionsyoutook,(3)relatetheoutcomes,and(4)specifywhatyoulearnedfromit.
Unit2BusinessPhoneCalls
II.ListeningTask
1.
HowtoMakeBusinessPhoneCalls
Beinggoodinyourjobrequiresalotofhardwork.Itisaboutsubmittingthemostcomprehensivereport,shiningduringbusinessmeetings,beingabletomeetyourdeadlines,andhavinggoodpresentationskills.Equallyimportantasthesecompetenciesisyourabilitytoconducteffectivebusinessphonecalls.
Phonecallscanbeveryusefultoolsindevelopingyourbusiness.It’sacommunicationprocesswhichcancontributealottoyourbusinessifyouknowhowtomakeeveryphonecallworkforyourobjectives.Herearesometipsformakingbusinessphonecalls.
1.Developaprofessionalgreeting.Don’tjustsayhelloandjumpintoyourtelephonepresentationwithouttakingabreathorallowingtheotherpartytoparticipate.Yourgreetingshoulderronthesideofformality.BeginwithMr.,Mrs.orMs,asin“Goodmorning,Mr.Smith.”Or“Goodevening,Mrs.Jones.”Everyoneelsesays,“Hello.”Bedifferent.Beprofessional.
2.Introduceyourselfandyourcompany.“MynameisJohnSmithwithABCCompany.We’realocalfirmthatspecializesinhelpingbusinessessavemoney.”Don’tgettoospecificyet.Don’tmentionyourproduct.Ifyoudo,thatallowstheotherpartytosay,“Oh,we’rehappywithwhatwe’vegot.Thanksanyway,”andhangup.Bykeepingyourintroductiongeneral,yetmentioningabenefit,you’llpeakyourprospect’scuriosityandkeepthemonthelinelonger.
3.Expressgratitude.Alwaysthankthepotentialclientforallowingyouafewmomentsinhisbusyday.Tellhimthatyouwon’twasteasecondofhistime.“Iwanttothankyoufortakingmycall.Thiswillonlyinvolveamomentofyourtimesoyoucangetbacktoyourbusyschedule.”Don’tsaythatyou’ll“justtakeamoment.”Thefeelingevokedbythemhearingthatyou’lltakeanythingfromthemwillputthemoff.
4.Statethepurposeofyourcall.It’sbestifyoucanprovidethepurposewithinaquestion.“Ifwecanshowyouawaytoimprovethequalityofyourproductatalowercost,wouldyoubeinterestedtoknowmore?
”Thisisverylikelytogetayesresponse.Atthispoint,you’rereadytostartsellinganopportunitytomeetthispersonorgettheirpermissiontoprovidethemwithmoreinformation.You’renotsellingyourproductyet—you’resellingwhatyourproductwilldoforhim.
5.Scheduleameeting.Getaconfirmationtomeet,eitherinpersonortotheteleconferencetogettheinformationyouneedinordertogiveasolidpresentation.Ifhe’ssointerestedthathewantstodoitrightthenandthere,that’sOK.
6.Ifaface-to-facemeetingisthemostappropriatenextstep,usethealternate-of-choicequestioningstrategy.Offerhimtwotimes,“Mr.Johnson,Icanpopbyyourofficeat2:
15p.m.todaytodiscussthisfurther.Orwould9:
45a.m.tomorrowbettersuityourschedule?
”Youdidn’tsay,“Whencanwemeet?
”Whenyouusethealternateofchoice,youtakecontrolofgettingtheappointment.Andnote:
Askingforanoff-hourgetsyounoticed.There’ssomethingaboutsettingameetingatanoff-hourthatsaysyou’reasalespersonwho’llbepunctualandrespectyourprospect’stime.Tryit.
7.Thankthemfortheirtimetodayandfortheupcomingappointment.Reconfirmthedate,timeandlocationoftheappointment.Askfordirectionsifyouneedthem.Tellhimhowmuchpreparationyou’lldoinordertomakethebestuseofthetimeyou’llshare.Givehimyourcontactinformationthisway:
“IfanythingelsecomestomindthatIshouldbeawareofpriortoourmeeting,pleasecontactmeat88662688”.
8.Followup.Ifyourmeetingismorethanafewdaysinthefuture,sendaletterofconfirmationimmediately.Ifthemeetingistomorrow,sendane-mailconfirmation.Keepitshortandupbeat.
2.
TelephoneManners
Althoughemailandinstantmessagingarequicklybecomingstandardformsofofficecommunication,thetelephonestillplaysanimportantroleinbusiness.Justlikeaface-to-facemeeting,telephoneconversationsareexpectedtofollowcertainrulesofetiquettetohelpmaketheexperiencepleasantandproductiveforallthoseinvolved.
Whenmakingabusinesscall,besuretofirstidentifyyourselfandyourcompany.Ifyou’reroutedtoareceptionistoroperator,alsoincludethenameofthepersonyou’retryingtoreach.Asimple,“Hello,thisisMarkRobertfromPacificEdgeInternational.MayIspeaktoMaryGrand?
”willdo.
Bepreparedwithoneortwosentencesexplainingthepurposeforyourcall.Whenyouareconnectedwiththeperson,statethepurposeofyourcallandthenbesuretoaskifyouarecallingataconvenienttime.Thisisoneofthemostoverlookedareasofphoneetiquette,andallowsthepersonyou’recallingtheopportunitytobetteraddressyourneedsatalatertime.
Peoplemakebusinessphonecallsforspecificreasons.Veryrarelydoclientscalljusttocatchup.Telephonecallsusuallyleadtosomeactiontobetaken,somakesureyourfirstvocalimpressionisagoodonebytryingtoanswerthephoneaspleasantlyandprofessionallyaspossible.
Identifyyourselfandyourcompanywhenreceivinganincomingcall.Whileit’snotimpolitetosay,“PacificEdgeInternational,MarkRobertspeaking,”itmightbeeasieronthelistenertosay,“ThankyouforcallingPacificEdgeInternational.ThisisMarkRobert.HowmayIhelpyou?
”Variationsonthisthemecanconveyyourgreetingquiteeffectively.Ifyouworkatalargecorporationwithmanydepartments,itmayalsohelptoincludeyourdepartmentorsectionname,“ThisisMar
kRobert,accountsreceivable.HowmayIhelpyou?
”
Ifyouhavetoleaveamessageorvoicemailforsomeone,makeitshortandtothepoint.Speakclearlyandslowlyandleaveyourname,phonenumber,andabriefmessage.Sayyournameandnumberatthebeginningandagainattheendofthemessage,especiallyifyoudon’tknowthepersonyou’recalling.Ifthevoicemailsystemallowsyoutoplaybackyourmessage,considertakingadvantageofthatfeaturetomakesureyourmessageisclearandcommunic
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