电子商务信函写作技巧.docx
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电子商务信函写作技巧.docx
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电子商务信函写作技巧
电子商务信函写作技巧
一.建立业务联系
主动跟新买家建立联系
DearMr.Jones:
WeunderstandfromyourinformationpostedonAthatyouareinthemarketfortextiles.Wewouldliketotakethisopportunitytointroduceourcompanyandproducts,withthehopethatwemayworkwithBrightIdeasImportsinthefuture.
Weareajointventurethatspecializinginmanufactureandexportoftextiles.Wehaveenclosedourcatalog,whichintroduceourcompanyindetailandcoversallthemainproductswesupplyatpresent.YoumayalsovisitouronlinecompanyintroductionatHttp:
//whichintroducesourlatestproductline.
Shouldanyoftheseitemsbeofinteresttoyou,pleaseletusknow.Wewillbehappytogiveyouaquotationuponreceiptofyourdetailedrequirements.
Welookforwardtoreceivingyourenquiressoon.
Sincerely,
JohnRoberts
对新买家要求建立业务联系的回复
DearMr.Jones,
Wehavereceivedyourletterof9thAprilshowingyourinterestinourcompleteproductinformation.
Ourproductlinesmainlyincludehighqualitytextileproducts.Togiveyouageneralideaofthevariouskindsoftextilesnowavailableforexport,wehaveenclosedacatalogueandapricelist.YoumayalsovisitouronlinecompanyintroductionatHttp:
//whichincludesourlatestproductline.
Welookforwardtoyourspecificenquiresandhopetohavetheopportunitytoworktogetherwithyouinthefuture.
Sincerely,
向老客户介绍公司的最新产品信息
DearMr.Jones,
Wehaverefreshedouronlinecatalogat,andnowitcoversthelatestnewproducts,whicharenowavailablefromstock.
Webelievethatyouwillfindsomeattractiveadditionstoourproductline.Onceyouhavehadtimetostudythesupplement,pleaseletusknowifyouwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoyouforcloseinspection.
Wewillkeepyouinformedonourprogressandlookforwardtohearingformyou.
Sincerely,
二.回复查询及报价
回复对某个产品的查询
DearMr.Jones,
Thankyouforyourinquiryof16March.Wearepleasedtohearthatyouareinterestedinourproduct“toaster”.
We’veenclosedthephotoanddetailedinformationoftheproductforyourreference:
Product:
toaster
Specification:
xxxxxxxxxxxxx
Package:
1pcs/box
Price:
10USD/pcs
Payment:
L/C
Forpurchasequantitiesover1,000pcsofindividualitemswewouldallowyouadiscountof1%.PaymentistobemadebyirrevocableL/Catsight.
Welookforwardtoseeyourfirstorder.
Sincerely,
无法提供对方查询中所要求的产品时
DearMr.Jones,
Thankyouforyourenquiryof12Marchcate9cable.
Weappreciateyoureffortsinmarketingourproductsandregretverymuchthatweareunabletosupplythedesiredgoodsduetoexcessivedemand.
Wewould,however,liketotakethisopportunitytoofferthefollowingmaterialasaclosesubstitute:
Cate5,US$__permeterFOBShanghai,includingyourcommission2%.
Pleasevisitourcatalogatformoreinformationonthisitem.Ifyoufindtheproductacceptable,pleaseemailusassoonaspossible.
Sincerely,
查询对方公司的产品
DearSirorMadam:
Weknowthatyouareexporteroftextilefabrics.Wewouldlikeyoutosendusdetailsofyourvariousranges,includingcolorsandprices,andalsosamplesofthedifferentqualitiesofmaterialused.
Wearevolumedealersintextilesandbelievethereisapromisingmarketinourareaformoderatelypricedgoodsofthiskindmentioned.
Whenquoting,pleasestateyouritemsofpaymentanddiscountyouwouldallowonourpurchasesofquantitiesofnotlessthan1000metersofindividualitems.PricesquotedshouldincludeinsuranceandfreighttoSanFrancisco.
Sincerely,
几种报盘
a.
DearMr.Jones,
WethankyouforyouremailenquiryforbothgroundnutsandwalnutmeatCNFCopenhagen(哥本哈根-丹麦)dateFebruary,21.
Inreply,weofferfirm,subjecttoyourreplyreachingusonorbeforeFebruary26for250metrictonsofgroundnuts,handpicked,shelledandungradedatRMB2000netpermetriconCNFCopenhagenandanyotherEuropeanMainPorts.ShipmenttobemadewithintwomonthsafterreceiptofyourorderpaymentbyL/Cpayablebysightdraft.
Pleasenotethatwehavequotedourmostfavorablepriceandareunabletoentertainanycounteroffer.
Asyouareawarethattherehaslatelybeenalargedemandfortheabovecommodities.Suchgrowingdemandwilllikelyresultinincreasedprices.Howeveryoucansecurethesepricesifyousendusanimmediatereply.
Sincerely,
b.
DearMr.Jones,
WethankyouforyourletterdatedApril8inquiringaboutourleatherhandbags.Asrequested,wetakepleasureinofferingyou,subjecttoourfinalconfirmation,300dozendeerskinhandbagsstyleNo.MS190at$124.00perdozenCIFHamburg(汉堡-德国).Shipmentwillbeeffectedwithin20daysafterreceiptoftherelevantL/CissuedbyyourfirstclassbankinourfavoruponsigningSalesContract.
Wearemanufacturingvariouskindsofleatherpursesandwaistbeltsforexportation,andenclosedabrochureofproductsforyourreference.Wehopesomeofthemmeetyourtasteandneeds.
Ifwecanbeofanyfurtherhelp,pleasefeelfreetoletusknow.Customer’sinquiresarealwaysmeetwithourcarefulattention.
c.
Re:
SWCSugar
DearSirs,
WeareinreceiptofyourletterofJuly17,2002askingustooffer10,000metrictonsofthesubjectsugarforshipmenttoJapanandappreciateverymuchyourinterestinourproduct.
Tocomplywithyourrequest,weareofferingyouthefollowing:
1.Commodity:
QingdaoSuperiorWhiteCrystalSugar.
2.Packing:
Tobepackedinnewgunnybagof100kgs.Each.
3.Quantity:
Tehnthousand(10000)metrictons.
4.Price:
USdallorsonehundredandfive(US$105.00)permetricton,FOBQindao.
5.Payment:
100%byirrevocableandconfirmedletterofcredittobeopenedinourfavorthroughA1bankinQingdaoandtobedrawnatsight.
6.Shipment:
ThreeorfourweeksafterreceiptofletterofcreditbythefirstavailableboatsailingtoYokohama(横滨-日本)direct.
Pleasenotethatwedonothavemuchreadystockonhand.Therefore,itisimportantthat,inordertoenableustoeffectearlyshipment,yourletterofcreditshouldbeopenedintimeifourpricemeetswithyouapproval.
Weareawaitingyourreply.
Sincerely,
三.还盘
作为供应商,当对方压价太低
DearMr.Jones,
WeconfirmhavingreceivedyourtelexNo.LT/531ofMay17,askingustomakea10%reductioninourpriceforMen’sShirts.Muchtoourregret,weareunabletocomplywithyourrequestbecausewehavegivenyouthelowestpossibleprice.Wecanassureyouthatthepricequotedreflectsthehighqualityoftheproducts.
Westillhopetohavetheopportunitytoworkwithyouandanyfurtherenquirywillreceiveourpromptattention.
Sincerely,
作为买家,认为对方报价太高
DearMr.Jones,
WeacknowledgereceiptofbothyourofferofMay6andthesamplesofMen’sShirts,andthankyouforthese.
Whileappreciatingthegoodqualityofyourshirts,wefindyourpriceisrathertoohighforthemarketwewishtosupply.
WehavealsotopointoutthattheMen’sShirtsareavailableinourmarketfromseveralEuropeanmanufactures,allofthemareatpricesfrom10%to15%belowthepriceyouquoted.
Suchbeingthecase,wehavetoaskyoutoconsiderifyoucanmakereductioninyourprice,say10%.AsourorderwouldbewortharoundUS$50,000,youmaythinkitworthwhiletomakeaconcession.
Wearelookingforwardtoyourreply,
Sincerely,
关于信用证
要求对方开立信用证
DearMr.Jones,
Withreferencetothe4,000dozenshirtsunderourSalesConfirmationNo.SX260,wewishtodrawyourattentiontothefactthatthedateofdeliveryisapproachingbutuptothepresentwehavenotreceivedthecoveringL/C.Pleasedoyourutmosttoexpediteitsestablishmentsothatwemayexecutetheorderwithintheprescribedtime.
Inordertoavoidsubsequentamendments,pleaseseetoitthattheL/Cstipulationsareinexactaccordancewiththetermsofthecontract.
Welookforwardtoreceivingyourfavorableresponseatanearlydate.
Sincerely,
因对方未能如期开立信用证而交涉
DearMr.Jones,
WithreferencetoourSalesConfirmationNo.825datedAugust10,2002,weregrettosaythatyourletterofcredithasnotyetreachedusuptothetimeofwriting.ThishascausedusmuchinconvenienceaswehavealreadymadepreparationsforshipmentaccordingtothestipulationsofthesaidSalesConfirmation.
Youmustbeawarethatthetermsandconditionsofacontractoncesignedshouldbestrictlyobserved,failuretoabidebythemwillmeanviolationofcontract.IfyourefertoourSalesConfirmation,youwillseetheclausereading:
“TheBuyershallestablishthecoveringLetterofCreditbefore30thAugust,2002,failingwhichtheSellerreservestherighttorescindthecontractwithoutfurthernotice.”
Thegoodsyouorderedhavebeenreadyforquitesometimeandthedemandoflatehasbeensogreatthatwefindithardtokeepthemforyouanylonger.However,inconsiderationofourfrriendlybusinessrelations,wearepreparedtowaitforyourL/C,whichmustreachusnotlaterthanOctober5,2002.IfweagainfailtoreceiveyourL/Cintime,weshallcancelourSalesConfirmationandaskyoutorefundtousthestoragechargeswehavepaidonyourbehalf.
Yourcooperationinthisrespectwillbeappreciated.
Sincerely,
修改信用证
DearMr.Jones,
WehavereceivedyourL/CNo.121/99issuedbytheYemenBankforReconstruction&Developmentfortheamountof$19,720covering1,600dozenMen’sShirts.AfterreviewingtheL/C,wefindthattransshipmentandpartialshipmentarenotallowed.
Asdirectsteamerstoyourportaredifficulttofind,wehavetoshipviaHongKongmoreoftenthannot.Astopartialshipment,itwouldbeourmutualbenefitbecausewecouldshipimmediatelywhateverwehaveonhandinsteadwaitingforthewholelottobecompleted.
We,
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