新编商务英语听力答案.docx
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新编商务英语听力答案.docx
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新编商务英语听力答案
新编商务英语听力答案
【篇一:
商务英语听说何曲部分听力原文】
edes-benzusa,thesalesandmarketingarmofthegermancarmakeroffersflexibleworkschedules,compressedworkweeks,andageneroustelecommutingpolicy--aswellasagymwithtwopersonaltrainersandanon-sitecarwash,ofcourse.
inmicrosoft,employeesenjoyarangeoflegendaryperksincludingdrycleaningawi-fi-enabledshuttleservice,andvaletparkingatsomebuildings.
womenholdmorethan30%ofthetop500positionsat
amex(americanexpress),highforfinancialservices.allemployeeshaveaccesstoon-sitemedicalservicesaswellasahealthnavigationconciergetohelpmaximizetheirbenefits.
everythingwasupatgooglelastyear--revenue,profits,shareprice,paidsearchclicks,hiring--andso,too,wasemployeelove;thesearchgiantclimbedthreeslotsinourrankingtoreclaimthetopspot.
wroteonegoogler:
employeesarenevermorethan150feetawayfromawell-stockedpantry.
instarbucks,thecompanysmassivepart-timeworkforce--some
95,000employees--getsfullhealthinsurancebenefits,stockawards--andfreecoffee.
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2.6
howtowritearesume?
atsomepointinyourlife,youllhavetogetoutofbed,putonsomecleanclothesandgetajob.sad,weknow,buthey,youmaynotlooksohotinpersonwecanhelpyoulookgoodonpaper.firstyouwillneedawordprocessor,alaserprinter,qualityresumepaperandafriendtoproof-readyourwork.
step1contact:
listyourcontactinformationstartingwithyourname,homeaddress,telephonenumberandemail.
step2stateobjectives:
theseareyourobjectivesforemployment.moresimply,saywhatkindofcareeryouarelookingfor.
step3writeyourworkhistory:
createasectiontolistyourworkexperiencesinreversechronologicalhistory,givingdates,companynames,occupationandbriefdescriptionofresponsibilities.useanactivetense,writinginfirstpersonwithi-me-myremoved.dontsayisupervisedacastofthousands,saysupervisedcastofthousands.
step4listeducation:
listyoureducationalbackground,trainingcoursesandanyaccoladesreceived.tellthemaboutprofessionalskillsyouhavesuchaswordprocessingorcreatingspreadsheets.leaveoutbartricks.step5nojibber-jabber:
aresumeshouldbetightlywritten.nofloweryextrawords.keeptheresumeclean-looking.keepsomewhitespaceandavoidusingmultiplefonts.imageisnteverythingbutithelps.
step6:
beforeyousendaresumehavesomeoneproofreadyourresumetocheckgrammar,spellingandoverallstyle.findsomeoneyoucantrusttoofferhonest,constructivecriticism.everyoneneedsaneditor.revise.step7printandsend
printwithalaserprinterandsomehigh-endpaper.sealitupalongwithacoverlettertointroduceyourselfanddropitinthemail.wow!
dontforgetpostage!
done!
now,withyourskillsandakillerresume,justliebackandwaitfortheinterviewcallstocome.
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3.3
mybiggestchallengeasareceptionistorsecretary,hasbeenthatidonotliketotalkonthephone.imnotaphoneperson.however,inthisjob,obviously,iamthefirstpersonthatissupposedtoanswerthephone.whenthatphonerings,ineedtoanswerit,unlessimonanothercall,andinalotofpositions,youvegottoputthatcallonhold,andfigureouthowtoanswerthem.inmypositionfortunately,myothertwoco-workers
provideasbackupphonesupport,soidonthavetoputmycalleronhold.icanactuallyjustletitringthrough,andsomebodyelsewillpickitup,whichisverynice.ivejustsortofhadtogetoverthefact,thatidontliketobeonthephone,becausepeoplearecallingin,andthephoneneedstobeanswered,andtheyneedtheirquestionsanswered.theyneedsomeonetotalkto,soitsjustsomethingthativehadtoovercome.istillamnotaphoneperson,butimgettingbetteratit,andiactuallydontmind
companiesthatpostpositionslikethatoncraigslist,becausetheyknowthatthatswherepeoplearelooking.theytendtogowherethepeoplewillbe.notnecessarilylookingforsomebody,whosabigwigcompanyperson,buttheyjustwantafriendlyfacetocomeintotheiroffice,andanswerthephones,andgreetcustomers,sotheyregoingtogoonplaceslikemonster.com,orcraigslist,toposttheirpositions,andthen,ifyoudogetacallbackonajobwhenyoureinterviewing,youneedtomakesurethatyoudressappropriately.youdontdressoverlyboisterous,butyoudontdresstooblandeither.youneedagoodmix.youneedtolooklikeanapproachable,friendlyperson,butalsointheinterviewverbally,youreallyneedtosellyourself.tellthemwhytheyneedtohireyou.tellthemwhatexperiencesyouhave,andwhatknowledgeyouhave,thatwouldmakeyoufantasticfortheiroffice.whatdoyouknow?
whatcanyoudo?
thatwouldbeabenefittothem,thattheywouldjustbecrazy,nottohireyoufor.also,iknowtherearesomecollegesouttherethatareofferingassociatesdegrees,insecretarialwork.ipersonally,wouldntwastemytimedoingit.iwouldntpaysomebodyfortheexperience,thaticouldactuallybepaidtogain.educationisimportant,ifyoueverwanttoadvanceinyourcareer,butitsnotsomethingyouneedtogainasecretarial,orreceptionistposition,atall.?
4.2
inabusinesssetting,everyphonecallyoutakeisimportant,whether
yourespeakingtoacustomer,clientorvendor.theseexperiencesarethebasisforyourbusinessrelationship,andasinglebadexperienceisoftenenoughtoloseacustomerforever.byfollowingbasicrulesoftelephoneetiquette,youwillensurethatyourclientshaveapositiveexperienceeverytimetheycall.
beprepared
agoodtelephonecontactstartswithpreparation.officestaffshouldknowwhoisresponsibleforansweringeachphone,andwhoevertakesthecallsshouldbefamiliarwiththephoneanditsfunctions.
youshouldalsoprepareastandardgreetingforthewholestafftouse.althoughyoumightwanttoaddsomeindividualitytoyourgreeting,itshouldstillincludethefourbasicingredients:
thegreeting,theperson
speaking,theorganizationtheyrepresentandaskinghowtohelpthecaller.anexamplewouldbe,hello,thisisgenewithduboisservices.howmayihelpyoutoday?
beupbeat
whenyouanswerthecall,beawareofyourtoneofvoiceandthespeedofyourwords.trytomaintainacheerfultoneofvoice,evenifyouarentfeelingparticularlypositive.smilingwillhelp,eventhoughthecallercantseeyou.asmilechangestheshapeofthemouth,alteringyourinflectionandtoneinwaysthatcanbeheard.
beefficient
incomingcallsshouldbeansweredpromptly,generallyonthesecondring.answeringcallstooquicklymightflustersomecallers,butmostcallerstendtohangupafterthreeorfourrings.
beforetakingcalls,youshouldbecomefamiliarwiththefunctionsofyourtelephonesystem.familiarizeyourselfwithhowtoputcallersonhold(withoutaccidentallydisconnectingthecaller)andhowtotransferacalltoanotherextension.
shouldyouneedtotakeamessage,bereadytotakedownthoroughnotes.alwaysaskthecallersnameandwhotheirmessageisfor.ifthecallerneedstobereachedinthefuture,askforareturnphonenumber.recordthemessageinitsentirety,andpassitalongtotherecipientpromptly.
whenreturningcalls,theresponseshouldoccurwithinonebusinessdayandifpossiblethesameday.ifthisisdelayed,contactshouldbemadetoexplainwhy,andestimatewhenaresponsewillbemade.
beprofessional
becauseyouarerepresentingabusiness,takeextracaretospeaklikeaprofessional.phrasessuchaswhatsup?
andjustasecarefineforcasualconversation,butnotprofessionalcommunications.similarly,youshouldavoidusingslangofanykind.notonlyisitunprofessional,butmanyfindseeminglyinnocuoustermstobeoffensive.
anddonttrytoeatandanswerthephoneatthesametime.tryingtotalkaroundabiteoffoodwillonlymakeyoudifficulttounderstand.
becourteous
attheoutsetofeverycall,thepersonansweringshouldaskforthecallersnameandhowtheycanbeofservice.ifthecallextendsfurther,careshouldbetakentorememberand(ifappropriate)usethecallersname.thecallershouldcorrectlyfeelthattheyarereceivingpersonalattentionandservice.
ifyouneedtotransferacallorplaceacalleronhold,alwaysaskfor
permissiontodoso.tomanycallers,anabruptchangefromspeakingtoalivepersontolisteningtoholdmusicisirritatingandrude.nocallershouldeverbeplacedonholdwithoutagoodreason.usingholdasameansofavoidingacallerisnotonlyrude,itcanleadtotermination.
alwaystrytoendcallsonapositivenote.assurecallersthatyouaregivingthemyourbesteffortbyreviewingtheactionsyouhavetakenandwilltake.alwaysaskifthereisanythingelseyoucanassistthemwith,andthankthemfortheirtime.
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7.2
conductingeffectivebusinessmeetings
party1
everybusiness,whetherithas2employeesor2,000,hasmeetingsasaregularpartofgettingthingsdone.althoughemployeescan
communicatewithoneanotherinanorganizationinmanydifferentways,businessmeetings--iftheyareconductedtherightway--canbeincrediblyeffectiveandefficient.
meetingsarenotonlyoneofthemostimportantwaysforemployeestocommunicatewithinorganizations,buttheyrealsothewaythatteamsgettheirworkdone.althoughindividualteammembersworkontasksoutsideofmeetingstheteamsgoals,itsplansforachievingitsgoals,andwhowilldowhat--andwhen.
party2
weveallexperiencedmorethanourshareofbothgoodandbadmeetings.
whatmakessomemeetingsterrific,whileothersaresimplythepits?
【篇二:
14商务英语听力试卷b
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