1、IT期末复习Chapter 61. Type of locking system: Electronic Locking System, Mechanical Keys.2. What is ELS? Electronic Locking System3. The types of ELS: Hard-wired ELS 硬连线的 Micro-processor based: 微处理器 One-way communication ELS Two-way communication ELS 4. Disadvantages of one-way ELS One key cannot be use
2、d in multiple locks. If the guest decided to change rooms, he/she has to go to front desk to recode the key. If a wrong key is inserted into a lock, it does not alert security staff.5. Two-way communication ELSTwo-way communication keys are more expensive to install; however, they offer several secu
3、rity and convenience features.6. Difference between one-way communication and two-way communication In the two-way communication locks, a central database communicates to locks wirelessly. One key can be used in multiple places (i.e. pool, health club, concierge floor)7. Advantages of ELS over Mecha
4、nical Keys Unique keys Light plastic, magnetic stripe keys(磁条) Security Replaceable可替换性 The cost of a new key is low Recyclable The cost of rekeying is non-existent. Access control访问控制 Audit-trail capability审计功能 Privacy Feature8. Features of Mechanical Keys:Cheaper than electronic lockingHavier to c
5、arryInconvenientOne lost, the cost of replacement is highNot traceable(不可追踪性)Duplicable(可复制性)9. There are two main components of a RFID (Radio-frequency identification)射频识别ELS: -RFID Lock: This is the key lock that looks for a RFID tag(射频识别标签) to grant access. -RFID tags(keys): These are the identif
6、ication codes for key locks. They can be in the shape of a plastic keycard, or can be stored in different devices, such as a wristband.10. The purpose of Energy Management (能源管理)& Climate Control（气候控制）Systems- After labor, energy is the second-largest operating expense for a hotel -Guestroom energy
7、consumption typically accounts for 40 percent to 80 percent of a hotels total energy costs.11. EMS Devices (understand 3 devices how do they work?) Electronic key-card based energy management systemsThis system employs a wall mounted unit that controls the electrical devices and Heating Ventilation
8、and Air Conditioning (HVAC) devices with the help of a magnetic stripe key card Body-motion detector based energy management systemsA body-motion detector is installed inside the guestroom and in some cases in the corridors. When the body-motion unit does not detect a motion, indicating that there i
9、s not a guest or an animal in the room or in the corridor, it controls the lights and HVAC equipment. Body-heat detector based energy management systemSimilar to body-motion detector based systems; this system detects body-heat of a human or an animal. This system is more reliable than the body-moti
10、on detector. When the system does not detect body hear, it assumes that it is non-occupy mode, and sets HVAC equipment back to preset temperatures12. Fire Alarm System is a networked system.13. In-Room Minibars Types and differences Traditional minibars (non-automated), Semi-automated minibars Autom
11、ated minibars (micro-processor based).14. Automated Minibar Systems Automated Minibar Systems (Micro-processor based) are capable of monitoring and posting sales transactions, determining refill quantities, reminding the expiration dates of products offered, and enhancing profitability. The automate
12、d minibar has infrared sensors that sense when a product is removed from the tray. Semi-automatic Minibars Semi-Automated minibar Systems are equipped with a door alert system that reports directly to the minibar central computer system via existing telephone wiring each time the bar door is opened.
13、 This way, minibar staff members know which rooms need refilling and which rooms do not. This decreases the restocking time and guest disturbances are significantly reduced. Traditional minibars are based on manual checking and/or honor system. After minibar staff members fill out the minibar initia
14、lly, they have to check every occupied room every day to see of anything has been consumed.15. In-Room Safes (similar to keycards in ELS) Mechanical key safes Electronic in-room safes Key card safes Code-based electronic in-room safes Smart-card based safes Biometric safes16. In-Room Voice Mail Syst
15、ems FunctionsMost of the hotels that have telephone in the guestroom offer voice mail service. A hotel using voice mail assigns a voice mailbox to each guest upon check-in. If the voice mail system is interfaced with PMS, the voice mail talks to the guest in the guests language (i.e. English, German
16、, Spanish). The guests have the option to set-up the voice mail or leave it as default message. Guests can record their greeting recording or set a unique PIN code to access the voice messages17. Wake Up Systems TypesManual wake-up system 手动叫醒Semi-automated wake-up system 半自动化的叫醒服务Full-automated wak
17、e-up system Interactive TV System Wake upAlarm clock in the room18.In-Room Entertainment Systems FunctionsPersonalized welcome message upon check-in Video on demand (pay per view)High speed Internet access Wake-up callOrder room service Live feedback Different languages Internet Protocol based Radio
18、View Bill/Self-Check out System Parental ControlsChapter71. What is PMS?It is a lodging application that normally performs both back and front office functions as well as supports a variety of other functions such as housekeeping and sales and catering.2. Reservation System: Basic Functions Selling
19、Individual and Group Reservations Displaying Room Availability and Guest Lists Tracking Advance Deposits Tracking Travel Agent Bookings and Commissions Generating Confirmation Letters and E-mails and Various Reports3. What is CRS？GDS? ADS？ Central Reservation System； Global Distribution System； Alte
20、rnative Distribution System4. What Front Office System can do？ Guest Registration Baggage Handling System Room Status and Housekeeping Management Guest Detection System Work Order System Cashiering ModuleStep 1. Retrieve reservation. Step 2. Assign a room. Step 3. Collect payment. Step 4. Verify roo
21、m status. 5. Difference: Real time and Batch mode Real time (right now!) Post charges to Guest FolioBatch mode (several transactions at some delayed time) Payroll Night audit6. Night Audit The primary purpose of the night is ensuring that all payments and charges are captured and recorded correctly.
22、7. Accounting SystemPurpose of an accounting system: To record all financial transactions that occurs with customers, suppliers, employees, and financial institutions.8. The the purpose to use sales and catering systemsAn automated sales and catering system streamlines the sales and booking processe
23、s, eliminating the need to stand in line at the function book and reducing the amount of time spent on preparing reports, contracts, and proposals, tracking down information, calculating rates, typing up proposals, and drawing room layouts. It can also be integrated with a revenue management system
24、to maximize revenue and results.Chapter 81. What is POS？A POS system is a network of cashier and server terminals that typically handles food and beverage orders, transmission of orders to the kitchen and bar, guest-check settlement, timekeeping, and interactive charge posting to guest folios. 2. Ad
25、vantages of POS systema. Elimination of arithmetic errors could increase revenues up to 1.5%. b. Improved guest check control often results in a higher sales volume and lower cost ratios. c. Increased average guest checkd. Faster reaction to trendse. Reduced labor costs and greater operational effic
26、iencyf. Reduced credit card expensesg. Reduced late charges3. Table Management Systems (purpose or advantages) Reduce guests waits. Improve service. Increase turns by lowering the number of decisions a host or hostess must make, balancing server workloads and shortening the time a table sits empty b
27、etween the departure of the last party and the arrival of the next. Improving communication between employees and between employees and guests 4. Table Management Tasks Reservations processing and wait list management. Table assignments and balancing Restaurant-wide communication network Customer re
28、lationship and marketing management Detailed service analysis5. Frequent DiningThe purpose of frequent dining programs is to create and maintain customer loyalty while increasing revenue. 6. Home delivery function Home delivery software. Home delivery software addresses the growing outside delivery
29、market by providing restaurants with easy access to the repeat customers order history: address, directions to home, phone numbers, past orders, etc. When orders are phoned in, the user simply enters the callers phone number and the callers name and address appear on the screen. The order is entered
30、 and then printed in the kitchen. Features such as one-touch ordering, which automatically enters a past customer order, and suggestive selling prompts (e.g., try our new chicken wings) enhance the ordering process. Home delivery software can improve delivery times and driver productivity by trackin
31、g delivery driver production, efficiently routing drivers to minimize drive time, and printing street maps that highlight routes and optional turn by-turn directions. The delivery receipt or label also has delivery instructions and any useful information about the customers location, such as “the door is on the left side of the building.”7. The purpose of gifts cards.Many POS systems have gift card modules to track gift cards and certificate sales to ensure that they are being sold and redeemed securely and correctly. Cards are swiped at POS terminals for card issuances,8. The purpose
