1、酒店英语口语完整版酒店英语口语(完整版)LTShall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Goo
2、d afternoon, sir. Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.请对方再等一会儿Just a moment, please.请稍等。Th
3、ank you for waiting.您久等了，先生。I am very sorry to have kept you waiting.很抱歉让您久等了。Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I cant do that.不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“W
4、e are sorry.”。I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。I would like to apologize for the mistake.为这个错误我深致歉意。5.客人对自己说“Thank you.”时回答You are welcome.不客气。 Thank you, sir.谢谢您，先生。Thank you very much.非常感谢您。6.交给客人某些东西时，可以说Here you are您要的东西在这里。Here is your room k
5、ey这是您的房间钥匙。Here it is.这是您的东西。7 当客人准备离开时，可以说：Have a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。We hope to see you again soon.希望不久能再次见到您。Thank you for staying with us.谢谢光临。8当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。Pardon?对不起？ Pardon me?对不
6、起？ I beg your pardon?对不起请再说一遍好吗？Could you repeat that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：“Hello, this is Information Desk.”您好，这里是问询处。“Information Desk speaking. May
7、 I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。如果是总线转错内线时，可以回答：This is Room Reservations. Ill transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。I am afraid this is a direct lin
8、e. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生现在外出。他应该会在下午5点左右回来。I am afraid Mr.Hao is on another line. Could you hold t
9、he line, please?不好意思，郝先生正在讲电话。请您在线上稍侯好吗Ill tell him to call you back when he returns.他回来时，我会请他回电。May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您的来电。You are welcome, sir先生，不客气。We look forward to hearing from you.我们静候您的佳音。Plea
10、se contact me if you have any further questions.如果您有任何其他问题，请和我联络。三柜台服务B=行李服务员（Bellman） C=服务员 (Clerk) H=客房服务员（Housekeeping）BC=领班（Bell Captain） G=客人（Guest）To the Front Desk.带客人到柜台B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。G: Thank you.谢谢你。B: How many pieces of luggage do you have
11、?请问您有多少件行李？G: Just this three.只有这3件。B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗？G: Yes. Thats all.对，就这些了。B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.我来带您到柜台，这边请。我先将您的行李放在柱子旁边。G: I see, thanks.我知道了，谢谢。B: A bellman will show you to yo
12、ur room when you have finished checking-in.当您办好住宿登记时，行李服务员会带您到房间。G: OK. Fine.好极了。B: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room带领客人至客房酒店前台英语口语：客人入住1. What name is the reservation under?您预订时用的名字是？2. How long will you be staying?您打算住多久？3. Are you planning on checking out tomorrow?您打算明天就离开
13、吗？4. Im afraid you cant check in until after 4:00 pm.恐怕您只能在下午四点以后才能入住。5. Complimentary breakfast is served in the lobby between 8 and 10 am.您可以在早晨8点到10点到大厅享受住宿附送的早餐。6. Ill give you two room keys.我会给您两套房间钥匙。7.The dining room is on the main floor at the end of the hall.餐厅在一层大厅最里面。8.The weight room and
14、 sauna are on the top floor.健身房和桑拿室在顶层。9.Just call the front desk if you need any extra towels or pillows.如果您还需要毛巾或枕头，请给前台打电话。酒店常用英语口语：如何用英语订房Front Desk: Royal Hotel, can I help you? 皇家酒店，我能为您服务吗？Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? 我急需一个房间要明晚住，请问你们还有空房
15、吗？ Front Desk: Yes, we have. What kind of room would you like? 还有空房。您需要什么样的房间？Tom: Id like a suite with an ocean view, please. 我想要一个可以看到海景的套房。Front Desk: No problem, sir. 没问题，先生。Tom: What is the price of the suite? 价格如何？Front Desk: It is US$ 280 per night. 每晚280美元。Tom: It is a little high. Im told t
16、hat your hotel is offering discount now. 价格有点高。我听说你们酒店正在打折。 Front Desk: Yes, but the offer ended yesterday. Im sorry. 是的，但打折期昨天就结束了。很抱歉。 Tom: Oh, I see. Then do you have anything less expensive?我明白了。那么你们是否还有其他便宜一点的套房？Front Desk: No, sir. So far it is the least expensive suite for tomorrow night. 没有了
17、，先生。到目前为止，这是能为明晚提供的最便宜的套房。Tom: OK, I will take it. By the way, does the price include breakfast? 那好吧，我就预定它了。顺便问一下，房价是否包括早餐？Front Desk: Yes, it does. Now could I have your name, please? 是的，包括早餐。现在我能请问您的尊姓大名了吗？Tom: My name is Tom Zhang. 我叫汤姆，张。 Front Desk: Would you kindly spell it for me? 您能拼读一下吗？ To
18、m: That is T-O-M, Z-H-A-N-G. T-O-M，Z-H-A-N-G。 Front Desk: Thank you, I got it. And how long do you expect to stay? 谢谢，我记下了。另外您预计在此停留多久？Tom: About three days. 大约三天。 Front Desk: OK. Our check-in time is after 1:00pm. And seee you tomorrow. 好的。我们的登记时间是在下午一点钟之后。明天见。 Front Desk: Thank you. See you. 谢谢。明天
19、见。酒店英语：预订房间英语口语1Id like to book a double room for Tuesday next week.下周二我想订一个双人房间。2Whats the price difference?两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view
20、then.我想我还是要阳面的吧。5How long will you be staying?您打算住多久？6Well be leaving Sunday morning.我们将在星期天上午离开。7And we look forward to seeing you next Tuesday.我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9We do h
21、ave a single room available for those dates.我们确实有一个单间，在这段时间可以用。10What is the rate, please?请问房费多少？11The current rate is $ 50 per night.现行房费是50美元一天。12What services come with that?这个价格包括哪些服务项目呢？13That sounds not bad at all. Ill take it.听起来还不错。这个房间我要了。14By the way, Id like a quiet room away from the str
22、eet if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。酒店前台英语口语：欢迎问候用语1. Good morning(afternoon, evening), sir(madam)早上（下午. 晚上）好，先生（夫人）。2. How do you do? 您好！（初次见面）Glad to meet you. 很高兴见到您。3. How are you? 您好吗？Fine, thanks. And you? 很好，谢谢。您好吗？4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅. 商店）来。5. Wish
23、 you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。6. I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7. Have a good time!祝您过得愉快！8. *hotel, front desk. Can I h
24、elp you?*饭店，前厅。您找谁？9. Sorry, Ive dialed the wrong number.对不起，我拨错号了。10.May I speak to your general manager?能和你们总经理说话吗？Speaking. 我就是。11.Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12.Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？酒店日常服务常用英语口语Daily Service 日
25、常服务-(Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in,please.-请进。-Please dont come in.-请不要进来。-Just a moment(a minute),please.-请稍等一下。-Im sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All right.Come in,please.-好的，请进来。-Please clean it when I am out.-我马上要出去，请等一会儿打扫。-May I
26、 change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,well send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。-By the way,is there any
27、mail for me?-顺便一下，有我的邮件吗?-No.If there is,Ill give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了?-Its my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it
28、 now?-既然来了，现在就做吧。-Heres your clean laundry.youd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the
29、receiverr on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a wallet.Im looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughters photo and some
30、 money.-有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的?-Yes,its mine.Thank you ever so much.-是我的，太感谢你了。-I want to borrow China Daily of these days.-我要看这几天的中国日报。-Please get some copise of China Pictorial for me.-请拿几份中国日报给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need anothe
