1、铁路服务英语情景对话图文稿 集团文件发布号：（9816-UATWW-MWUB-WUNN-INNUL-DQQTY-19882）铁路服务英语情景对话铁路服务英语 情景对话 （客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：3车厢 (找座位)列车员 A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。这是3车厢，我帮您吧。
2、旅客 A：thank you.谢谢。旅客 A: Excuse me, can you help me find my seat?打扰一下，您能帮我找下我的座位吗列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。旅客 A: Thanks, you are so kind. but th
3、ere is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。列车员B:Sorry to trouble you. Im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。请换下座位。旅客B: oh, Im so sorry. I will change at once.对不起，我马上换座位。列车长：Dear passengers, we
4、lcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not all
5、owed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。 在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。 由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。 如果您实在想
6、吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长， 对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景2: 3车厢 （旅客问路）旅客B: Can I buy food on the train?我可以在火车上买食物吗列车员 A: Yes, a crew member will come by with food to sell.是的，乘务员从你身边经过卖东西。旅客B: Can you show me where the buffet car is please?你能告诉我餐车在哪吗列车员 A: Yes, there is a restaurant carriage by so
7、ft sleeper carriage.Go straight ,you will take it.是的，有餐车，在软卧车厢旁边。(空几秒钟)列车员 A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。Luggage must not be put in the gateway. 行李不准放到过道上。Please keep gateways clear. 请保持过道畅通。场景3：3车厢 （检票）列车长：Welcome to our train. Now please show your ticket, its the time to
8、 check ticket. Passengers without buying tickets, please go to NO.XX car and make up the ticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。(停几秒钟，看旅客车票)Whats your nationality?请问您的国籍旅客C:America.列车长：May I know your name 请问您的姓名旅客C: John.列车长：Spell your name please!麻烦您拼写下您的名字！旅客C：J-O-H-N, John.列车长：Ticket, please. Have you
9、r ticket back.您的票！请把票拿好。场景4: 3车厢 （晚点）列车员B：This is a temporary stop.现在是临时停车。旅客C：How long shall we stop here, please?请问在这停车多久列车员B：It stays for about 15 minutes.停车大约15分。旅客C：So the train is now 15 minutes late所以列车现在晚点15分钟列车员B：Please dont worry，the train will arrive on schedule.请别着急，列车将正点到达。场景5：3车厢 （丢东西）
10、旅客A： Excuse me My wallet has lost. Please help me !打扰一下我的钱包丢了，请帮帮忙。列车员B：Take easy, relax! Please speak slowly. What have you got inside?放松，说慢点，里面有什么东西旅客A：there is some cash, but my identity card is very important for me and there is a photo of my son.有一些现金，最重要的是我的身份证和我儿子的照片。列车员B：、Dont worry. Well tr
11、y to find it for you.请不要着急，我们设法帮你找。well manage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。Well keep you informed.我们将随时通知您。列车长：I have got a but I dont know whether it is yours?我刚拾到，不知道是不是你的Please take care of your valuables.请保管好贵重物品！旅客A：thanks.场景6：3车厢 （找医生）旅客B ：Is there any doctor in t
12、he train?车上有医生吗列车员A：There is a hospital at the next station, will you get off the train there 下一站有个医院，您要不要再那里下车旅客B ：no, I have something important to do ,so must be quick to arrive Shenyang.不，我有重要的事情要赶时间，所以希望能快点到沈阳。列车员A：,let me try ,I will tell it to our chief-conductor, and he will broadcast throug
13、h all the train. If someone is a doctor, he will help you.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，他会来帮助您的。旅客B ：Thanks very much.万分感谢。列车长：The destination will be reached in about ten minutes. 还有大约10分钟到达终点站 Attention, please. The next station is Shenyang.请大家注意，下一张是沈阳。Passengers for Shenyang station, pleas
14、e get ready.到沈阳的乘客请做好下车准备。列车员B： Please take your belongings with you.请带好自己的行李物品。We are looking forward to having you here again.我们期待着您下次乘车。Enjoy your stay in Shenyang.祝您在沈阳愉快！铁路服务英语 情景对话 （拟提列车长班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：9车厢 (找卧铺)列车员 A: Good morning , sir. Ticket, please.(递车票)thanks
15、 for your cooperation! This is carriage nine. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。这是9车厢，我帮您吧。旅客 A：thank you.谢谢。旅客 A: Excuse me, can you help me find my berth打扰一下，您能帮我找下我的铺位吗列车员B: Please show me your ticket, it says which berth is yours . Oh，your berth number is 17 upper ,follow me ,please.(
16、引领) This upper berth is yours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来，就是这个上铺。旅客 A: Thanks, you are so kind. but there is someone on my berth. Look!谢谢您的帮助，但是已经有人在我的铺位上了，看。列车员B:Sorry to trouble you. Im afraid you are in the wrong berth . Please change your seat.恐怕您走错铺位了，麻烦换下铺位。旅客B: what is it true Im so s
17、orry. I will change at once. But I want to change a lower berth ,would you help me 什么是吗对不起，我马上换.可是我想换一张下铺的票，您能帮我吗列车员B: You can have a change, but you have to pay the balance.您可以调换一下，不过您要补票价差。（换铺）Well manage to change the berth for you ,if someone gets off the train on the way.如果中途有人下车，我们就个给您调换个座位。旅客
18、B:But I see there is an empty berth over there.列车员B: Sorry, this berth is reserved. Somebody will get on board the train halfway.对不起，这个卧铺是预留的，中途有人上车。旅客B:Sorry.列车长：Dear passengers, welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please conne
19、ct with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I
20、 am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。 在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。 由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。 如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长， 对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景2: 9车厢 （餐车服务）旅客B: Can you show me where the buffet car is
21、please?你能告诉我餐车在哪吗列车员 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,you will take it. Our restaurant opens at 6:00 pm for supper.是的，有餐车，在软卧车厢旁边。餐车下午6点开始供应晚餐。(空几秒钟)列车员 A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。Luggage must not be put in the gateway. 行李不准放到
22、过道上。Please keep gateways clear. 请保持过道畅通。（餐车）列车员B：Good evening. Welcome to our dining car. 晚上好。欢迎就餐。For how many 您几位旅客B:A table for four. 四位。列车员B：This way, please. 您这边请。Here is the menu. 给您菜单。What would you like to have? 您想吃点什么Anything to drink 您喝点什么We have cola, orange juice, green tea, and coffee,
23、which one do you prefer 我们有橘子汁、绿茶、咖啡，您喜欢哪一种旅客B: four green tea，please. and four bowls of rice, and some vegetables,please.四瓶绿茶，四碗饭，再来些蔬菜，谢谢。列车员B：Wait a moment ,please.场景3：9车厢 （检票）列车长：Welcome to our train. Now please show your ticket, its the time to check ticket. Passengers without buying tickets, p
24、lease go to NO 11 car and make up the ticket.因时间紧没有买票的旅客，请到11号车厢办理补票手续。(停几秒钟，看旅客车票)Whats your nationality?请问您的国籍旅客C:America.列车长：May I know your name 请问您的姓名旅客C: John.列车长：Spell your name please!麻烦您拼写下您的名字！旅客C：J-O-H-N, John.列车长： Ill be keeping the berth ticket for you, Heres your ticket check. Youll ha
25、ve your ticket back before we arrive.我替你保管车票。这是您的换票证。下车前我会把票还给您的。场景4: 9车厢 （临时停车）列车员B：This is a temporary stop.现在是临时停车。旅客C：How long shall we stop here, please?请问在这停车多久列车员B：It stays for about 15 minutes.停车大约15分。旅客C：So the train is now 15 minutes late所以列车现在晚点15分钟列车员B：Please dont worry，the train will ar
26、rive on schedule.请别着急，列车将正点到达。场景5：9车厢 （找厕所）旅客A： Excuse me Where is the washroom?打扰一下，哪里有洗手间列车员B： There is a washroom at the end of each carriage.在每节车厢的末端都有洗漱间。旅客A：Why is the toilet locked? 厕所的门为什么锁上了列车员B：The toilet is always locked when the train is at the station. When the train begins moving again
27、 we will unlock it.火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。The toilets are available only when the train is travelling. 停车厕所是要锁闭的，请开车后再使用旅客A：OK.列车员B：Our train will arrive at Beijing Railway Station at 18:27.列车到达北京车站的时间是18点27分 Our next stop will be Beijing Station. Please prepare yourself for getting off the tra
28、in. 下一站将要到达北京站，请您提前做好下车的准备。Here is your ticket.这是您的车票。旅客C：thank you.场景6：9车厢 （吸烟）旅客B ：Can I smoke here?我能在这里吸烟吗列车员A：No, the smoking section is at the end of the carriage between this carriage and the next.不可以，吸烟区在两节车厢之间。旅客B ：Can I buy cigarettes on the train?我能在火车上买到香烟吗列车员A： Yes, a crew member will c
29、ome by with food to sell.是的，乘务员从你身边经过卖东西。旅客B ：Great!太好了。列车长：The destination will be reached in about ten minutes. 还有大约10分钟到达终点站 Attention, please. The next station is Shenyang.请大家注意，下一站是沈阳。Passengers for Shenyang station, please get ready.到沈阳的乘客请做好下车准备。列车员B： Please take your belongings with you.请带好自己的行李物品。We are looking forward to having you here again.我们期待着您下次乘车。Enjoy your stay in Shenyang.祝您在沈阳愉快！
