1、360-degree appraisalHere, each director is appraiseD in AsystematiCmanner by Acombination of the chairman anD fellow directors. In the largest companies there are many methods for assessing the boardAnumber of such companies have self-assessment schemesThe chairman may meet each boarD member individ
2、ually to ask how things are going, in Afairly informal wayThe whole boarD might also meet to talk about its progress in open session（11）.These might ask for peoples opinions on the boards main tasks or on how well the committees are working. Research indicates there has been some improvement in the
3、way the appraisal of boarD members is conducted（12）.The chairman will have been involveD directly or indirectly in the appraisal of all members of the boardWhose joBis it, then, to appraise the chairman? AIt is often the case that the directors of such companies are even happy to receive criticism,
4、as this can prevent them from making basiCmistakes. BThe rest of the workforce sees it as unfair if the directors are the only members of thecompany to escape appraisal. CThese are encouraging as they put Alimit on the power of the chairman to assess fellow directors. D Alternatively, questionnaires
5、 might be distributeD to directors, forming the basis for future discussion. EOne issue remains, however, when all the others have been dealt with FIt is generally agreeD that it is the chairmans responsibility to ensure the regular appraisal of each member of the board. GHowever, one wonders how ma
6、ny companies have in place Aformal appraisal process for their boarD of directors. （8）应选 2、根据下面资料，回答题 The Bank with Ideas With several hundreD years of history behind it, the APL Bank has few problems in （0）.B.businesses that it is A reputable anD secure （19）.of Arange of banking servicesNow, it is
7、demonstrating to business customers that it is flexible anD responsive enough .to（20） .their changing needs in the 21st century. BaseD in London, APL offers banking services to businesses throughout the UK viAits branch （21）.Most customer service provision is （22）.out by personal account managers ba
8、seD in local branches, together with （23）.staff at company headquartersAn important （24）. for APL has been to make it easy for customers to （25）.business with the bankThey can contact their account manager by direct line or email; if the manager is on holiday, Acarefully chosen colleague becomes the
9、 account contact and（26）. with the customer during the managers （27）. In addition, for those who want （28）.to their bank at any time of day or night there is now A24-hour phone-baseD service. In order to remain competitive anD builD customer loyalty, the bank guarantees to turn arounD urgent loan （2
10、9）. within 24 hoursThis focus on the customer has also been Adriving（30）. in APLs recruitment anD development policyFor example, newly inducteD staff（31）.Acustomer service review to finD out what it is like to be on the other side of the desk, asking to borrow moneyTogether, these （32）.in banking ha
11、ve achieveD excellent resultsThe customer（33）.is growing fast, anD last year the bank gaineD 36,000 new business accounts. （19）选 AproducerBsupplierCproviderDgiver3、根据下面资料，回答题 Morning,NoonandNight The long-hours culture at work Working an eight-hour day is a luxury for most professional people. Nowad
12、ays, the only way to guarantee an eight-hour working day is to have a kind of job where you clock on and off. Those professionals who have managed to limit their hours to what was, 20 years ago, averagely do not wish to identify themselves. 1 can quite easily achieve my work within a normal day, but
13、 I dont like to draw attention to it, says one sales manager. People looked at me when I left at 5 oclock. Now, I put paperwork in my bag. People assume Im doing extra hours at home. But more typical is Mark, who works as an account manager. He says, My contract says I work from 9 until 5 with extra
14、 hours as necessary. It sounds as if the extra hours are exceptional. In fact, my job would be enough not only for me, but also for someone else part- time. The idea of an eight-hour day makes me laugh! He says he has thought about going freelance but realizes that this doesnt guarantee better worki
15、ng hours. Professor Cary Cooper, occupational psychologist at the University of Manchester, is the author of the annual Quality of Working, Life survey. The most recent survey found that 77% of managers in Britain work more than their contracted hours, and that this is having a damaging effect for t
16、heir health, relationships and productivity. Professor Cooper is critical of the long-hour culture. He says that while bosses believe long hours lead to greater efficiency, there is no evidence support this. In fact, the evidence shows that long hours make you ill. There are, he says, steps that can
17、 be taken. One is to accept that the in-tray will never be empty. There are always things to do. You just have to make the rule that on certain days you go home early. Prioritizing work and doing essential tasks first helps, he says. He also thinks its time to criticize bad employers and unreasonabl
18、e terms of employment. By all means, show commitment where necessary but when expectations are too high, people have to begin saying openly that they have a life outside of work. Personal development coach Mo Shapiro agrees that communication is important. Staff needs to talk to managers about the w
19、orking practices within a company. Both parties should feel that the expectations are realistic and allow them to have responsibilities and interests outside work. She recognizes, however, that in many organizations the response might well be, If you want interests outside work, then find another jo
20、b. She believes that senior staff has a duty to set an example. 1 recently worked for a firm of solicitors where the partners started at 7：30 am. What kind of message is that to send to the staff? She believes there is no shame in working sensible hours - in fact quite the reverse.Some people might
21、be in at 7：30 but will be doing very little. You can work really hard from9 to 5 and achieve the same. If you find it difficult to achieve an eight-hour day, there is, as a last resort, the old trick of leaving your jacket on your chair and your computer switched on, even after you have left the bui
22、lding. What does the writer say in the first paragraph about people who work an eight-hour day? A They are reluctant to admit to this.B They are disliked by their colleagues.C They are limited to certain professions.D They often catch up on work in the evenings. 4、根据下面资料，回答题 A Too often we accuse ot
23、hers of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we havent listened carefully enough. We get things wrong because we havent quite understood what someone meant when they were talking to us. Anyone who ha
24、s ever taken the minutes of a long meeting will know how hard it is to remember - despite the benefit of notes - exactly what everyone said. But success depends on getting things right - and that means listening. B Listening is not the same thing as hearing; it is not an effortless activity. It dema
25、nds attention and concentration. It may mean quizzing the speaker for additional information or for clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, youll miss what the
26、speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you wont know youve missed anything until its too late. C The most common bad habit we have is to start thinking of what we are going to say about the subject long before the other spea
27、ker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you will interrupt to say it. Good listeners dont interrupt. In fact, it is often worth explaining the main idea of what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well. D Above all, be patient and accept that many people are not very good communicators.
