1、How are you? I got a note to say you called. Great news that you passed your final exam! Im sorry that I didnt get back to you but its been crazy here. The network was down for three days so all our customers were receiving the wrong orders! Anyway, how about meeting for lunch this week? If you cant
2、 make it, dont forget the party this weekend. Do you want me to pick you up at 8?See you soon,EveDear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated 12th June, I am writing to confirm that we can offer you a replacement item and this will be sent out today. I would like to
3、 apologize for the delay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look forward to working with you again in the future.Yours sincerelyEvelyn BoerCustomer ServicesTel: 0207 865 849You are a manager a
4、t Lar Bonner. After a meeting with staff, the company has agreed to extend parental leave for fathers from two weeks to three weeks. Write a memo to all staff. Refer to the previous meeting. Say when the new system will begin （25th September）. Remind staff that their managers need one months notice.
5、 （Name of student） 25th July Parental LeaveFurther to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended to three weeks. The new system will come into operation as from 25th September. May I remind you that your managers will require one months notice?MOD
6、ULE 21. Read the application for a job. Write the verb in brackets in the past simple, present perfect or present perfect continuous.Dear Sir or Madam, I _Saw_ （see） your advert for the post of Client Services Executive in yesterdays newspaper and I would like to apply for the position.As you can se
7、e from my attached CV, I _have been working_ （work） for my current company for over two years. I _joined_ （join） Mackintyre and Co in 2007 and since then, I _have had_ （have） many opportunities to develop my skills. However, I _ have been considering_ （consider） a career change with a new challenge
8、for a number of months and this seems like the perfect moment to make that move.I see from recent press reports that your company _has expanded/has been expanding_ （expand） its operations in China and therefore I would like to draw your attention to my degree in Oriental Studies and Mandarin which I
9、 _completed_ （complete） in 2006. Combined with my current MBA, which I _ have been studying_ （study） for part-time at the local university, I feel that I would be an asset to your company.Please also note that my current manager _has agreed_ （agree） to write a reference and can be contacted on 0207
10、857 6785.I look forward to hearing from you.Yours faithfully Daniel Lewis2. Read this advert for a job. You would like to apply for it and have written some notes about your experience. Use the notes to write a letter of application （120-140 words） similar to the one above. Personal Assistant to Ove
11、rseas Sales ManagerWe are currently seeking someone to work in a busy and expanding department. You will have experience in secretarial duties. Good knowledge of English and at least one other language is preferred.You will need to travel abroad with the sales manager and organise schedules.Opportun
12、ities for promotion.been working for travel agency for last 6 monthsI saw your advert for the post of Personal Assistant to Overseas Sales Manager in yesterdayAs you can see from my attached CV, I have been working for a travel agency for the last six months, which I have really enjoyed. Before that
13、 I worked as a receptionist and secretary for two years.I have a good knowledge of English as I completed a course at college and I am also fluent in Italian having lived in Rome for the summer in 2006.Please note that my current manager has agreed to write me a reference. students name4. A Memo All
14、 staff James Shepherd 23 June Presentation on changes to pension schemeDue to recent changes in government pension laws, the Head of Finance will give a presentation on Tuesday 1 July at 5.30 pm in the canteen to outline any effect on the current company-based pension scheme. Staff with this policy
15、are welcome to attend.6. Read three more memos. Underline any key words and use them to write the subject lines. Display of new factory plansAs you are probably aware, the company is currently considering plans for a new factory in the district of Campi Bisenzio. Models and designs will be on displa
16、y in the conference room every day next week. All staff are welcome to visit at any time and give feedback. Presentation on flexitime and home-workingFollowing recent feedback on working hours, the Head of Human Resources will give a presentation on Thursday 2 July at 4.30 pm in the conference room
17、to outline proposals for a system of flexitime and home-working. Any staff are invited to attend and share their ideas. Spanish classesPlease note that Spanish classes this year will begin on October 16th on Wednesday lunchtimes. Anyone wishing to participate should inform their line manager. Placem
18、ent testing for new participants will take place in the training center on Thursday 5th or Friday 6th between 12 and 1 pm.7. Read the information below and then write a memo to all the staff in your company. Write 40-50 words only. Remember to include a To, From, Date and Subject line.You are a huma
19、n resources manager for a large manufacturing firm. To offer staff better health insurance, the company has recently changed its insurance company. A representative from the insurance company is visiting to present the new policy. In your memo you should:* say what has happened and why.* announce th
20、e representatives visit.* say when and where his presentation will take place.p25There are two parts to the Writing Test. In Part One you must write an internal communication such as a note，message，memo or email of around 40 words.PART ONEYou are a seminar organizer. You want to check details for an
21、 event next week with your two assistants. Write an email to your staff. Write 40-50 words.Sy which rooms you have booked for the event.Ak them to confirm the schedule with security.Eplain that one participant will be late. student Confirmation of seminar details XXXX Assistant seminar organizersPle
22、ase note that I have booked Rooms 101 and 102 for the seminar next week. Id be grateful if you would now confirm this booking and the final schedule for the event with security. Also note that Mr Singh will be one hour late on the Monday morning.Module 4Writing: A report Spending on Internet adverti
23、sing for May:CostBenners on their sites（euros / month）:3,200Monthly newsletter emailed to subscribers:No costTip 1: Keep the title of the report short. It only needs to tell your reader the subject.Tip 2: Divide your report into sections to make it easier to read. Use headings such as Introduction,
24、Findings, Conclusions, Recommendations.Tip 3: State the aim of the report in the introduction. This will include why you have been asked to write it and what you will have done by the end.Tip 4: In the findings section describe the facts and information. Avoid giving your opinion at this stage.Repor
25、t on _visits to website and proposed marketing strategy_IntroductionThe aim of this report is to comment on the number of people visiting the company website in the last three months and propose a marketing strategy for the next three months.FindingsOver the last three months, the number of visitors
26、 has increased by 650.There are two reasons for the increase. First of all, we launched a newsletter for subscribes. Secondly in May, we ran a competition which was very popular.With regards to costs, banners have cost 3200 euros a month but very few people seem to visit the website as a result of t
27、hese. On the other hand, the newsletter doesnt cost anything （other than my time） but has helped to increase the number of visitors.RecommendationsIn order to increase this number I would recommend that we continue with the newsletter and run more competitions and quizzes. I also propose that we sto
28、p using banners and put more resources into setting up links with other sites to increase the traffic.Module 6Report on the dismissal of Ludwiga Chuhova The aim of this report is （1） to assess / to be assessed whether Ms. Chuhova （2） unfairly dismissed / was unfairly dismissed and if the correct pro
29、cedure （3） followed / was followed by her line manager. First of all, it （4） has found / has been found that Ms. Chuhova （5） had failed / had been failed to arrive for work on three occasions.On the first occasion, when the manager gave a verbal warning, she （6） reports / is reported to have said th
30、at it was none of his business. On the second occasion, the line manager （7） gave / was given her a written warning. When she failed to arrive for work a third time, she （8） dismissed / was dismissed with immediate effect.Conclusions and recommendations In conclusion, the manager （9） appears / is appeared to have
