1、大学生运动会志愿者英语口语提要,南京林业大学人文学院颜老师,课前题外话：,会议的主角临阵磨枪非英语专业经验传授讲究效率,主要内容,经验分享基本用语场景对话及说明交通口常用语媒体应对一些口语提问环节,英语口语的障碍,心态问题：不知道为何，一提英语就是怕怕说不好怕对方听不懂英语能力问题发音不准词汇量不够,障碍处理原则,调整心态英语不是课程，是个语言这次是任务，你不得不说说了总比不说好。母语者对非母语者的认识错了是常态，说好了是意外。先不用怕，把怕留给对方提高能力，听说读写记单词记原则,若干“板斧”,说不成句子，说单词。说不成单词，用别的单词描述描述不出来，用肢体语言。绝招：“移花接木”目的只有一个
2、：让对方明白你的意思。,无语的对策,拟声词Oh，en，ok（让人知道你在听）well，表示无奈或轻微否定，wow(表示惊讶赞同)Aha!满意，需要别人重复pardon,(I beg your pardon).can you repeat what you just said.i wish my English would be better.i am sorry,i dont get you,基本场合篇：见面与寒暄,Welcome to ShenzhenNice to meet you.Ive heard so much about you.I am a big fan of youI hop
3、e you will enjoy your stay herePlease make yourself at home,再见和告别,I really should be going.have a nice trip(day)take care,keep in touchnice meeting(talking to)youSend my best wishes to your familyhope to see you again(see you later),询问与介绍,excuse mecan i know your name?（what should i call you?）Id lik
4、e you to meet my colleague(xxx).What do you do for a living?Do you enjoy your work?,提供和请求帮助,Can i help you(what can i do for you)No,thank you.Im fineCould you do me a favor?may i ask for your favor?Sure,Id be glad to.oh,i am sorry,i am busy with.,表态用语,同意：exactly！I couldnt agree more.Absolutely,I agr
5、ee with you.I feel the same way.You can say that again.Thats a good idea.Fantastic!否定i dont think soi think its the other way around.,交通事故,Id like to report a car accident.Ive been involved in a head-on（rear-end）collision.someone fell unconscious.(was injured)Do you remember the plate number of the
6、hit and run car?Could you call an ambulance?,交通口志愿者常用说明,This bus is heading for xxxx.Please make sure that you are in the right bus.The volunteers will help you to find the right one at the bus stop.We just had the security check when passing by the xxx.For security reason,please keep the door close
7、d.Otherwise,we might subject to another security check,which will be time consuming thank you for your co-opperation.,For your safety,please be seated during the whole trip and keep away from the door.Thank you for your cooperation.there is a first-aid kit in the bus,if you feel sick and need some m
8、edcine,please let us know.,we have recognized the situation and contacted with the transport service center.They will arrange another bus as soon as possible.thank you for your patience.attention please,due to the traffic control,our bus may be delayed.Sorry for the inconvenience.thank you for your
9、understanding.,场景篇：车上开场白,Good afternoon everyone!Welcome to Shenzhen,the beautiful garden city in south east China.Its my pleasure to be your assistance today.First,please allow me to introduction myself.I am the volunteer from Shenzhen University.You can call me*.The bus starts from Shenzhen Bay he
10、ading for Universiade Village,it will take about 60 minutes,we will pass by several places that you might be interested,such as the CBD of shenzhen,Civic center,shenzhen musuem.if you have any questions or need some assistant,i will help you as the best as I can.I hope you will enjoy this trip.Thank
11、 you!,出现状况的处理原则：,原则1：状况由运动员产生，在我们可以解决范围内，安慰，帮助为主。原则2：状况由其他人产生，在我们可解决范围内，以说明理由，并尽快纠正为主。原则3：凡是不在我们可解决范围内，分清问题，尽快上报，向运动员表达我们在尽力解决，并解释我们的做法。原则4：凡是不在我们职责范围内的事情，可应用条例，或找合理理由予以委婉拒绝。若不确定需要请示上级。,上错车,B:i think I have taken the wrong bus!A:Oh，Dont worry.Whereare you going?B:Im going to Universiade Village.A:OK
12、,thats not a big problem.I will help you to contact the right bus.And bring you there if time permits.I will need to make a phone call and it will takes about xx minutes to solve the problem.B:Thats ok!Its very kind of you.Thank you very much!A：you are welcome.,运动员丢了东西,B:excuse me.I cant find my cel
13、l phone.I guess i should have put it in the bus.A:oh,where did your seat on that bus?B:The middle seat of the third row.A：Dont worried.I will contact the driver of the bus to look for it.if he cant find it,we will contact the lost and found later.B:I appreciate it.A:Can you tell me how to contact yo
14、u if we find anything.B:OK.you can call xxxxxxxx.A:Good,we will try our best to help you.,车遇到意外,A:Our bus had a traffic accident just now.Is there anybody get hurt?B:I am affraid that My legs got hurt.A:Oh,i am sorry to hear that.Where exactly does it hurt？B:Right here.A:Its all bruised and swollen.
15、Take it easy.Im giving you a first aid right now.if necessary,I will call the ambulance for you.B:Thanks,A:How do you feel now?B:The pain relieves now.Can we just get off the bus first?B:Maybe you should wait a few more minutes.But dont worry.Ive called the dispatch center to ask for the help.Please
16、 wait patiently.Thank you for your understanding.B:Its not far from the destination,can we walk there?A:Sorry,for your safety,please wait in your seat.I have called the related department for help and waiting for their instruction.,B:why we get stuck for so long?A:Sorry for keeping you waiting,Pleas
17、e wait patiently.I think they will tell us what to do in about 5 minutes.A:attaintion please.I have just received a message from the management center.We are going to take another bus.The new bus will be arrived at 10 minutes.Please wait in your seat.Thank you very much for your co-operation.,不合理要求,
18、A:Excuse me.B:What can I do fou you?sir?A:Excuse me,I want to enjoy the night scene of Shenzhen.May I get off the bus during the trip?B:Sorry,we have a tight schedule today and we must make sure that all of the passangers in this car arrive at the hotel before 7.A:All right then.B:thank you for your
19、 understanding.,非职责范围内要求,A:Excuse me.Could you help me to carry my luggage to the stadium?B:I wish i could,but according to the regulations,we are not allowed to leave our positions.A:I think you have a back up for the position.B:Yes sir,but carrying other peoples belongings is prohibited due to the
20、 security reason.A:I dont think i can get to the spot in time if you dont help me.B:I can contact the compertition management team for you to see what we can do.A:alright.,车到终点站时候结束语,Dear sir/madam,we are arriving at xxx,our final stop.please take all your belongings with you when leaving the bus.th
21、ank you very much for your support during the trip.looking forward for meeting you again.have a nice day.,面对媒体的应答原则,志愿者代表的不是个人。而是集体。回答必须按照大运会组委会要求回答涉及政治，敏感事件以及不知道的事情，要谨慎。可以以“Excuse me,I dont think i am the right person to answer this question”回答。KISS原则：keep it simple and stupid,某些媒体问题及回答,1A:Do most
22、people in your country value their family or career more?B:Personally,I value my career more.But I think most people give family and career equal value.2.A:What do you think of the Chinese?B:Chinese are very hospitable and kind-hearted.,3What do you think about Shenzhen hosting the Universiade?B:I t
23、hink its a great chance for the world to know more about Shenzhen.4.What do you think Shenzhen needs to do to prepare for the Universiade?B:I think the people of shenzhen must study English well.I also think shenzhen needs to continue improving the environment as well.,一些口语,Hold on 等一下 You have my word.我向你保证（是这样）。You look concerned.Whats on your mind 你看上去有点心思沉沉，在担心什么呢？Ill keep you posted.我会随时让你知道我的近况,Cheer up!振作起来!You made your point.我明白你的观点I dont mean it.我不是故意的。i mean it 我是说真的Can you drop it?能不能不谈这事了？play it by ear 随机应变。,THANK YOU!QUESTIONS?,
