1、地区服务经理助理:（assistant district service manager）四、人力资源计划:（Human Resource Planning,HRP）战略规划:（strategic planning）长期趋势:（long term trend）要求预测:（requirement forecast）供给预测:（availability forecast）管理人力储备:（management inventory）裁减:（downsizing）人力资源信息系统:（Human Resource Information System,HRIS）五、招聘:（recruitment）员工申请
2、表:（employee requisition）招聘方法:（recruitment methods）内部提升:（Promotion From Within ,PFW）工作公告:（job posting）广告:（advertising）职业介绍所:（employment agency）特殊事件:（special events）实习:（internship）六、选择:（selection）选择率:（selection rate）简历:（resume）标准化:（standardization）有效性:（validity）客观性:（objectivity）规范:（norm）录用分数线:（cutoff
3、score） 准确度:（aiming）业务知识测试:（job knowledge tests）求职面试:（employment interview）非结构化面试:（unstructured interview）结构化面试:（structured interview）小组面试:（group interview）职业兴趣测试:（vocational interest tests）会议型面试:（board interview）七、组织变化与人力资源开发人力资源开发:（Human Resource Development,HRD）培训:（training）开发:（development）定位:（ori
4、entation）训练:（coaching）辅导:（mentoring）经营管理策略:（business games）案例研究:（case study）会议方法:（conference method）角色扮演:（role playing）工作轮换:（job rotating）在职培训:（on-the-job training ,OJT）媒介:（media）八、企业文化与组织发展组织发展:（organization development,OD）调查反馈:（survey feedback）质量圈:（quality circles）目标管理:（management by objective,MBO
5、）全面质量管理:（Total Quality Management,TQM）团队建设:（team building）九、职业计划与发展（career）职业计划:（career planning）职业道路:（career path）职业发展:（career development）自我评价:（self-assessment）职业动机:（career anchors）十、绩效评价绩效评价:（Performance Appraisal,PA）小组评价:（group appraisal）业绩评定表:（rating scales method）关键事件法:（critical incident metho
6、d）排列法:（ranking method）平行比较法:（paired comparison）硬性分布法:（forced distribution method）晕圈错误:（halo error）宽松:（leniency）严格:（strictness）3600反馈:（360-degree feedback）叙述法:（essay method）集中趋势:（central tendency）十一、报酬与福利报酬:（compensation）直接经济报酬:（direct financial compensation）间接经济报酬:（indirect financial compensation）非经
7、济报酬:（no financial compensation）公平:（equity）外部公平:（external equity）内部公平:（internal equity）员工公平:（employee equity）小组公平:（team equity）工资水平领先者:（pay leaders）现行工资率:（going rate）工资水平居后者:（pay followers）劳动力市场:（labor market）工作评价:（job evaluation）分类法:（classification method）因素比较法:（factor comparison method）评分法:（point m
8、ethod）海氏指示图表个人能力分析法:（Hay Guide Chart-profile Method）工作定价:（job pricing）工资等级:（pay grade）工资曲线:（wage curve）工资幅度:（pay range）十二、福利和其它报酬问题福利（间接经济补偿）员工股权计划:（employee stock ownership plan,ESOP）值班津贴:（shift differential）奖金:（incentive compensation）分红制:（profit sharing）十三、安全与健康的工作环境安全:（safety）健康:（health）频率:（frequ
9、ency rate）紧张:（stress）角色冲突:（role conflict）催眠法:（hypnosis）酗酒:（alcoholism）十四、员工和劳动关系工会:（union）地方工会:（local union）行业工会:（craft union）产业工会:（industrial union）全国工会:（national union）谈判组:（bargaining union）劳资谈判:（collective bargaining）仲裁:（arbitration）罢工:（strike）内部员工关系:（internal employee relations）纪律:（discipline）纪律
10、处分:（disciplinary action）申诉:（grievance）降职:（demotion）调动:（transfer）晋升:（promotion）以开头字母为顺序16PF 卡特尔16 种人格因素测试360-degree appraisal 360 度评估360-degree feedback 360 度反馈7S 7S 原则/模型New 7S 新7S 原则/模型80/20 principle 80/20 法则AAR-After Action Review 行动后学习机制Ability Test 能力测试Ability of Manager 管理者的能力Absence Managemen
11、t 缺勤管理Absence rate 缺勤率Absent with leave 因故缺勤（被）许可缺勤Absent without Leave 无故缺勤擅离职守Absenteeism 缺勤Accelerating Premium 累进奖金制Accident Frequency 事故频率Accident Insurance 意外伤害保险Accident Investigation 事故调查Accident Loss 事故损失Accident Prevention 事故预防Accident Proneness 事故（频发）倾向Accident Severity 事故严重程度Accident Sev
12、erity Rate 事故严重率Accident Work Injury 工伤事故Achievement Need 成就需求Achievement Test 成就测试Action Learning 行动（为）学习法Action Research 行动研究 Active Practice 自动实习Adjourning 解散期解散阶段Administer 管理者Administrative Level 管理层次Administrative Line 直线式管理ADR-Alternative Dispute Resolution 建设性争议解决方法Adventure learning 探险学习法Ad
13、verse Impact 负面影响Advertisement Recruiting 广告招聘Affective Commitment 情感认同Affiliation Need 归属需求Affirmative Action 反优先雇佣行动Age Composition 年龄结构Age Discrimination 年龄歧视Age Retirement 因龄退休Agreement Content 协议内容ALIEDIM 费茨帕特里克出勤管理模型Allowance 津贴Alternative Ranking Method 交替排序法Amoeba Management 变形虫式管理Analytic A
14、pproach 分析法Annual Bonus 年终分红Annual Leave 年假Annuity/Pension 退休金Applicant-Initiated Recruitment 自荐式招聘Application Blank 申请表Appraisal Feedback 考评反馈Appraisal Interview 考评面谈Appraisal Standardization 考评标准化Appraiser Training 考评者培训 Apprenticeship Training 学徒式培训Arbitration/Mediation 仲裁Assessment Center 评价中心AT
15、S-Applicant Tracking System 求职跟踪系统Attendance 考勤Attendance Incentive Plan 参与式激励计划Attendance Rate 出勤率Attitude Survey 态度调查Attribution Theory 归因理论Audiovisual Instruction 视听教学Authority 职权Availability Analysis 可获性分析Availability Forecast 供给预测Background Investigation 背景调查Balance-Sheet Approach 决算表平衡法Bargain
16、ing Issue 谈判问题BARS-Behaviorally Anchored Rating Scale Method 行为锚定等级法Basic Skill 基础技能Behavior Modeling 行为模拟Behavior Modification 行为矫正疗法Behavioral Description Interview 工作方式介绍面试Behavioral Rating 工作方式考核法BEI-behavior event interview 行为事件访谈法Benchmark Job 基准职位Benchmarking Management 标杆管理Benefit Plan 福利计划B
17、enefit/Welfare 福利BFOQ-Bona Fide Occupational Qualification 实际职业资格Biological Approach 生物型工作设计法Board Interview 会议型面试 BOS-Behavior Observation Scale 行为观察量表Borter-Lawlers theory of Expectency 波特劳勒期望激励理论Bottom-Line Concept 底线概念Boundaryless Organizational Structure 无疆界组织结构Bounded Rationality 有限理性Brainstor
18、m Ideas 头脑风暴法Broadbanding Pay Structure 扁平薪资结构BSC-balanced scorecard 平衡计分卡Burnout 精力耗尽Business Necessity 经营上的必要性Cafeteria-Style Benefit 自助式福利CAI-Computer-assisted Instruction 电脑辅助指导Campus Recruiting 校园招聘Candidate-Order Error 侯选人次序错误Career Anchors 职业锚/职业动机Career Counseling 职业咨询Career Curve 职业曲线Career
19、 Cycle 职业周期Career Development Method 职业发展方法Career Path 职业途径Career Path Information 职业途径信息Career Planning 职业规划career plateau 职业高原Career Stage 职业阶段Career Training 专业训练职业训练Career-Long Employment 终身雇佣制Case Studay Training Method 案例研究培训法CBT-Computer Based Training 以计算机为载体的培训Central Tendency 居中趋势CIPP-Cont
20、ext,Input,Process,Product CIPP 评估模型 CIRO-Context Evaluation,Input Valuation,Reaction Evaluation,Output Evaluation CIRO 培训评估模式CIT-Critical Incident Technique 关键事件技术Classification Method 分类法Classroom Training 课堂培训Closed Shop 闭门企业CMI-Computer-managed Instruction 电脑管理指导Coaching 辅导教练Co-Determination 共同决策
21、制Coercive Power 强制权力Cognitive Aptitude Test 认知能力测试Cohesiveness 凝聚力Colleague Appraisal 同事考评Collective Bargaining 劳资谈判Comparable Worth 可比价值Comparative Appraisal Method 比较评估法Compensable Factor 报酬要素Compensation & Benefit 薪酬福利Compensation Committee 报酬委员会Compensatory Time Off 补假Competence-Based Interview
22、基于能力的面试Competency Assessment 能力评估Competency 胜任特征Competency Model 胜任特征模型Competency-Based Education and Training 能力本位教育与训练Competency-Based Pay/Skill-Based Pay 技能工资Complex 情结Compressed Workweek 压缩工作周Compulsory Binding Arbitration 强制性仲裁Computerized Career Progression System 电脑化职业生涯行进系统Computerized Forec
23、ast 电脑化预测 Conceptual Skill 概念性技能Conciliation 调解Concurrent Validity 同期正当性Conference Method 会议方法Conflict 冲突Conflict Management 冲突管理Construct Validity 结构效度Constructive Discharge 事实上的解雇Content Validity 内容效度Contractual Right 契约性权利Contrast Error 比较性错误Contributory Plan 须付费的退休金计划Coordination Training 合作培训Co
24、payment 共同付费Core Competency 核心竞争力Core Value 核心价值观Core Worker 核心员工Core Workforce 核心工作团队Corporate Culture 企业文化Corporate Identity 企业识别Corporate Image 企业形象Correlation Analysis 相关分析Cost Per Hire 单位招聘成本Criterion-Related Validity 标准关联效度Critical Job Dimension 关键性工作因子Cross-Functional Training 跨功能训练Cross-Trai
25、ning 岗位轮换培训Culture Shock 文化冲突Cumulative Trauma Disorder 累积性工伤Cutoff Score 录用分数线 Cyclical Variation 循环变动Decertification 取消认可Defined Benefit Plan 固定收益制Delphi Analysis 德尔菲分析Deutero Learning 再学习Differential Piece Rate 差额计件工资Dimission 离职Dimission Interview 离职面谈Dimission Rate 离职率Disciplinary Action 纪律处分Di
26、scriminant Analysis 判别分析dismissal reason 解雇理由disparate impact 差别性影响disparate treatment 差别性对待distribute bonus/profit sharing 分红distributive bargaining 分配式谈判distributive justice 分配公正diversity management 多样性管理diversity training 多样化培训division structure 事业部结构Double-Loop Learning 双环学习Downsizing 裁员DTL-Deci
27、sion Tree Induction 决策树归纳法Dual Career Path 双重职业途径dust hazard 粉尘危害EAP-Employee Assistance Program 员工帮助计划Early Retirement 提前退休Early Retirement Factor 提前退休因素Early Retirement Window 提前退休窗口Earnings 薪资 Economic Strike 经济罢工Education 学历Education Subsidy 教育津贴EEO-Equal Employment Opportunity 公平就业机会EEOC-Equal
28、Employment Opportunity Commission 公平就业机会委员会Effect Factors of Career Planning 职业规划影响因素Effect Factors of Development 开发影响因素Effective Coaching Technique 有效的训练方法Effective Working Hour 有效工时Efficiency of Labor 劳动效率Efficiency Wage 效率工资Ego-Involvement 自我投入E-Learning 网络化学习Election Campaign 选举活动Electronic Meeting 电子会议Emotional Appeal 感召力Employee Attitude Surveys 员工态度
