1、*1. 查看座位Just a moment, please. Ill check the availability for you.请稍等，我来为您查查是否有空位。*2. 座位已满Im afraid were fully booked for that time.恐怕那个时间餐位已经订满了。*3. 变更时间Is it possible for you to change the time?您是否可以换个时间呢？*4. 座位选择Would you like a table in the hall or in a private room?您是喜欢大厅的餐台还是包间呢？*5 预订押金A depos
2、it of $30 is required to secure your booking.为了确保您的预订，您需要交30美元的押金。*6. 桌位要求And can I stand a chance of getting a table by the window?您可以为我留一张靠窗的桌位吗？*7. 询问要求And special requirement?有什么特别要求吗？*8. 营业时间Im sorry, were not open on Saturdays.对不起，我们周六不营业。*9. 预订已满Im afraid that table is reserved for 8 p.m.恐怕那张
3、桌晚上8点已经预订了。1.1Table Reservation 餐桌预订实用对话Practical DialoguesMr. Smith wants to have the dinner with his friends tonight. So he called the Lianhua Rustaurant to order. He wanted to reserve a table. Wang Bin, the reservation clerk answered him.C=Caller打 询问的客人W=Waiter 服务生C: Hello. Is this Lianhua Rustau
4、rant? 你好，是莲花酒家吗？W: Yes. May I help you? 是的，需要我效劳吗？ Yes, Id like to reserve a table for tonight, please. 我想预定今晚的座位。 Certaintly, sir. For how many people, Please? 好的，请问共有几位？ Six. 六位。 At what time can we expect you? 请问几点光临？ Oh, at 7:00 tonight. 噢，今晚七点。 Would you like a table in the main restaurant or i
5、n a private room,sir? 先生，请问您想订大厅还是包房呢？ The main restaurant will be fine. 大厅的席位就可以了。 Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please? 好的，今晚七点钟，六个人的餐桌。可以告诉我您的和 吗？ Sure. Its John Smith and my number is 5959 7900. 当然可以。我叫约翰.史密斯， 号码是5959 7900. Thank you ver
6、y much, Mr. Smith. My name is Wang Bin and we look forword to seeing you. 史密斯先生，非常感谢您。 我叫王斌，非常期待您的光临。 See you tonight. Goodbye. 晚上见。 Goodbye. 再见。A Private Room Reservation包厢预订Mr. Smith will have the dinner with his customers. He called the China Hotel in Guizhou to reserve the private room. C=Custom
7、ers 顾客 Hello! China Hotel in Guizhou. （This is ） Miss. Lily speaking.Can I help you? 您好，贵州中国大酒家。 我是李莉，需要订餐吗？ Yes. Do you have any vacant seats this afternoon? 下午有没有位？ Yes, .therere still some available. Are you ready for a reservation? 还有。要马上订位吗？ May I have a private room? 我想订个包房。 Yes. Ill arrange t
8、hat for you in time. Your name, please? 行。我给您安排。您贵姓？ John Smith. 约翰 史密斯。 Mr. Smith, how many guests are there in total? 史密斯先生，有多少客人？ Five. 五位。 And then, when are you coming? 什么时候来就餐呢？ At 7 oclock this afternoon. Is it OK? 今天下午7点，行吧？ OK. Do you need any special service?要不要特别的服务？ what do you mean by s
9、pecial service? 什么是“特别服务”呢？ I mean for veggie lovers or something the like. 比方说吃素的，或其他什么要求的。 Oh, I see. Id like it. My guests are all vegetarians. 喔，可以，我喜欢。我朋友都吃素食。实用词汇和术语face-to face reservation面对面预订Telephone Reservation 预订Fax ReservationInternet Reservation网上预订Sichuan Cuisine四川菜，简称川菜Shandong Cuisi
10、ne山东菜，简称鲁菜Cantonese Cuisine广东菜，简称粤菜Jiangsu Cuisine江苏菜，简称苏菜Fujiang Cuisine福建菜，简称闽菜Hunan Cuisine湖南菜，简称湘菜Anhui Cuisine安徽菜，简称徽菜Zhejiang Cuisine浙江菜，简称浙菜Food and Beverage Manager餐饮部经理Chinese Restaurant Manager中餐厅经理Catering/Banquet Manager宴会部经理Restaurant Supervisor餐厅主管headwaiter餐厅领班reservation clerk餐厅预订员ho
11、st餐厅男领位员hostess餐厅女领位员waiter男侍应生waitress女侍应生Receiving the Guest in the Restaurant 接待客人用餐*1. Ask the guests if they have a reservation or not. If “yes”, lead them to the booded table. If “no”, ask them the number of people, and escort them to choose a table that fits them. 问清有否预留座位。如果有，领位到预订的餐台；如果没有，询
12、问有几位，然后引领为人挑选合适的餐台。*2. When the guests are going to seat, arrange them take their seats as soon as possible. Pour the tea or some drinks immediately. Lead to the guest to the toilet. And ask them wait a moment.入座时，安排客人尽快就座，并及时安排茶水或是饮料，引领客人上洗手间，或稍待休息，准备就餐。*3. After the guests在客人坐定后，才上菜单。接待客人用餐行业实用句*1
13、. 问侯客人Good evening, sir. Welcome to our restaurant.先生，晚上好，欢送光临本餐厅。*2. 祝福用语Have a good evening.祝您有个愉快的夜晚。*3. 等待用语Now would you please take a seat and wait over there?您先在那边坐下来等好吗？*4. 指导宾客We have a window table reserved for you.我们为您保留了一张窗边的桌子。*5. 建议换桌What about the one that is futher back but still off
14、ers a view of the lake?有靠后一点儿的一张桌子，还能欣赏到湖上的景色，行不行？*6. 耐心等候We can seat you in ten minute or so.我们可以在十分钟左右给您安排座位。*7. 安排宾客We can seat you very soon.我们会安排您入座。*8. 儿童服务Would you like a high chair for your child?要不要给您的孩子拿一张高椅呢？*9. 座位太挤Would you mind moving over a little?您介意移过去一点吗？1.2 Receiving the Guest wi
15、th a Reservation 接待有预订的客人Betty have reserved the table. Now she and her friend went to the restaurant. The host received them.W=Waiter C= Good evening. How are you today? 晚上好。您今天好吗？ Not bad, thank you. 很好，谢谢你！ Do you have a reservation? 请问您有预定座位吗？ Yes, we do. A reservation for two under Smith. 有，我们有
16、订位。是以史密斯的名字订的，两个座位。 Just a moment, please Here it is 7:00 p.m. Betty Smith, two, non-smoking. 请稍等一下。-有的，在这儿，晚上7:00，贝蒂-史密斯，两个人，不抽烟。 :Thats us. 是我们，没错。 Right this way, please. 这边请。1.2 Receiving the Guest without a Reservation 接待没有预订的客人Mr.White and his wife went to the restaurant to have the dinner. Bu
17、t they have no reservation. The waiter receiving them and escort them to choose the table that fits them. W=WaiterB=Bake Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation,sir? 晚上好，先生、夫人。欢送到我们酒店。有预定吗？B: Im afraid I havent. Do you have a table for two? 没有。 有双人桌吗? Im sor
18、ry to say that we havent got any vacant seat at present. Would you please wait in the lounge for about five minutes? Ill seat you if the table is ready. 对不起，目前我们没有空的。 请在休息室等大约5分钟好吗？桌子准备好了我就安排你们。 It sounds nice. Nancy, lets go to the lounge then. 好吧，南希，我们去休息室。（Five minutes later） 5分钟后 I am sorry to h
19、ave kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please? 对不起，让你们久等了，先生、夫人。现在为你们准备了一张桌子，请这边走好吗？ May we sit there a table by the window? 我们可以要窗口的那张桌子吗？ Oh, that table has been reserced. 噢， 那张桌子已经有人了。 Its a pity. 真遗憾。 Well, the table in the concer is quite good
20、. Its near the band platform. There will be a performance during the meal time. You could enjoy it comfortably. 哦，角落的那张桌子很好。靠近乐队平台，在进餐时有演出，你们可以愉快地欣赏。 OK. Ill listen to you. 好的，就听你的。 Have you anything on mind for what drinks yu are going to have tonight? 今晚您想喝点什么？ Green tea, please. 请拿杯绿茶吧！ Ill bring
21、 them to you right away. 我一会就拿来。1.2 Change the Table on Guests Request 根据客人要求，更换餐桌Li Ming and his friends arrived the restaurant, but they did not like the table they reserved, they asked the waiter to change the table for them. L=Li Ming How many, please? 请问几个人？L: Two. 两人。 Where would you like to s
22、it? 你们想要个什么位子？ We would like a table by the window so that we can enjoy the view of the lake. 我们想要个靠窗的餐桌，这样我们可以欣赏湖边的景色。 Im sorry, sir. The window tables have all been taken. What about one that is further back but still offers a view of the lake? 很抱歉，靠窗的桌子都有人了。还有一个靠后一点，但仍能观看湖边风光的座位怎么样？ Thats fine if
23、 that is what youve got. 如果就那么一张桌子了，那也行。 Thank you. Would you follow me, please? This is your table. Its number 14 and your waiter will be with you right away. 谢谢你。请跟我来好吗？这是你们的桌子。14号。服务员马上会过来。Another W: Your iced water. 你们的冰水。 L: Thank you. 谢谢。*1. The order of the wetern dishes begins from the host
24、or hostess generally. If the host wants the guests order by themselves, begins from the first guest（by the right to the host or hostess）. Usually, men order for the women. The ladies dont order.西餐点餐的顺序一般从主人或者女主人开始。如主人示意请宾客分别点菜，则从主宾主宾一般坐在男主人或女主人的右边开始。一般男生为女士点菜，女士不直接接受点菜。*2. Receiving the order begins
25、 from counterclockwise. And remember the cover code of the guest. So the waiters can serve the dishes correctly.接受点菜一般按逆时针方向进行，并记下点菜客人的餐位编号Cover Code,这样传菜员就可以根据编号准确传菜。*3. Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook by
26、his demand.在接受点菜时，必须问清客人的需求，以便厨师按客人的口味进行烹饪。*4. After ordered the food or beverage, the waiter should read the meal the guest oreded one by one.当客人点完食物或饮料后，点菜员要一道一道地报点他们点的菜。点餐实用句*1. 主动服务Shall I make a recommendation?需要我推荐吗？*2. 建议顾客How about something to drink?来点饮料怎么样？*3. 续杯提醒Does that come with refil
27、ls?可以续杯吗？*4. 准备点菜Are you ready to order now, sir?先生您准备点菜了吗？*5. 开始点菜Id like to try the chicken, please.我想试试鸡肉。*6. 推荐菜肴Why not try the roast pork?干嘛不试试烤猪肉？*7. 询问菜单Is there a set menu for lunch?有午餐的套饭菜单吗？8. 特色菜推荐Its the speciality of our restaurant.这是我们餐厅的特色菜。*9. 时间说明Your dish takes ten minutes to prepare.您的菜需要十分钟准备。*10. 后续服务What
