1、Reviewees name:员工姓名： Position:职位： 应收主管 Reviewers name:评估者姓名： Date of review:评估日期： RATING SCALE DEFINITIONS评分标准定义5Exceptional Performance: Consistently exceeds all the expectations for their key job responsibilities and Crowne Plaza service behaviours.持续不断地超越期望：能一贯超越主要工作职责以及皇冠假日服务行为准则方面的所有期望值。2Mixed
2、Outcomes: Meets some expectations for their key job responsibilities and Crowne Plaza service behaviours. With focus, potential to raise performance exists.基本达到期望：达到主要工作职责以及皇冠假日服务行为准则方面的部分期望值。如果继续努力，有进一步提升工作绩效的潜力。4Consistent Over Performance: Frequently exceeds expectations for their key job respons
3、ibilities and Crowne Plaza service behaviours against an already stretching set of standards.经常超预期望：经常超越主要工作职责和皇冠假日服务行为准则方面的期望值，在工作中以更高、更严格的标准要求自己。1Unacceptable Performance: Does not meet expectations for their key job responsibilities and Crowne Plaza service behaviours. A performance improvement p
4、lan needs to be in place.未达到期望：未达到主要工作职责以及皇冠假日服务行为准则方面的期望值。需要制定绩效改进计划。3Very Good Performance: Meets expectations for their key job responsibilities and Crowne Plaza service behaviours. This is a rating that any person should feel proud of.出色达到期望：达到主要工作职责以及皇冠假日服务行为准则方面的期望值。任何获此评分的员工都有理由感到自豪。Holiday i
5、nnHoliday inn expressPage 2 of 7 KEY JOB RESPONSIBILITIES 主要工作职责For reviewee: How would you rate your performance for each job responsibility? Tick or click the appropriate rating box. 对于团队成员：您如何根据每一项具体的工作职责对自己的绩效进行评分？勾选或点击下面的评分框。For reviewer: How would you rate performance against your team member
6、job responsibilities? Tick or click the rating box below and give your comments in the overall comments box. 对于评估者：您如何根据每一项具体的工作职责对您的团队成员的绩效进行评分？勾选或点击下面的评分框，并在评价框中举出具体的例子，说明您的评分理由。Job knowledge业务知识I understand all elements of my role. 我了解我工作的方方面面。Reviewee Rating员工自评54321Reviewer Rating评估者评估54321Work
7、 quantity and quality工作数量和质量Deadlines are met. Work is accurate and reliable. 总能如期完成工作。工作准确到位而且值得信赖。Reviewee Rating员工自评54321Reviewer Rating评估者评估54321Initiative/judgement主动性/判断力Takes responsibility for solving problems and asks for advice when needed.积极主动地解决问题，并在需要的时候向他人寻求建议。Reviewee Rating员工自评54321R
8、eviewer Rating评估者评估54321Conduct行为规范I follow company rules and set a good example for my co-workers. I am always seen as professional.遵守公司的规章制度，为同事们树立良好的榜样。工作非常专业。Reviewee Rating员工自评54321Reviewer Rating评估者评估54321Communications沟通交流Expresses self clearly and professionally. Maintains open, honest commu
9、nication with their manager and team. 清晰而专业地与他人沟通、表达自己的观点。与主管经理和同事保持公开、诚信的沟通与交流。Reviewee Rating员工自评54321Reviewer Rating评估者评估54321Adaptability适应能力Shows support for change.努力适应并支持工作中的改变。Reviewee Rating员工自评54321Reviewer Rating评估者评估54321Attendance出勤率Is reliable, has a great attendance record, is on time
10、 and provides additional cover when needed.值得信赖，考勤记录良好，准时上下班，守时并且在需要的时候提供额外支持。Reviewee Rating员工自评54321Reviewer Rating评估者评估54321KEY JOB RESPONSIBILITIES (The overall rating must be a Whole Number please.)主要工作职责(评分必须为整数)Reviewer Overall Rating:评估者评分：54321Reviewer Overall Comments: 评估者评价CROWNE PLAZA SE
11、RVICE BEHAVIOURS皇冠假日服务行为For Reviewee: How would you rate performance for each of the Crowne Plaza service behaviours? Tick or click the rating box below. 对于团队成员：您将如何根据每一条皇冠假日服务行为准则对绩效进行评分？勾选或点击下面的评分框。For Reviewer: How would you rate your team member performance for each of the Crowne Plaza service b
12、ehaviours? Tick or click the rating box below and give specific examples to support your rating in the comments box as well as the overall rating and comments. 对于评估者：您将如何根据每一条皇冠假日服务行为准则对您的团队员工绩效进行评分？勾选或点击下面的评分框，并在评价框中举出具体的例子，说明您的评分理由。Create confidence建立信任Be an expert Act and look the part Adapt your
13、 style展现专业 言行得体 随机应变 I excel in my role and know my hotel inside and out so guests can count on me.是否尽心尽责，对酒店内外了如指掌，让宾客信赖？I show Im positive through my words, tone, body language and image I present. 是否通过专业的言谈举止和良好的形象展现您积极专业的服务？I match my guests pace in all I do. 是否应宾客的需求提供量身定做式的服务？Reviewer Comments
14、:评估者评价Reviewee Rating员工自评54321Reviewer Rating评估者评估54321Encourage success鼓舞成就Support Recognise Offer choices全心支持 认可赞赏 提供选择I respect our guests and their goals. I enable them to get the most from me and the hotel at any time. 是否尊重和了解宾客的需求和他们追求的目标？他们是否随时全力提供一切宾客所需I make sure our guests feel theyre valu
15、ed, important and recognise their status. 是否确保宾客得到尊重和重视，并体验到他们的非凡地位？I provide thoughtful options to help guests feel restored and balanced.？是否提供周详方案，令宾客轻松无忧？Reviewer Comments:评估者评价Reviewee Rating团队成员自评54321Reviewer Rating评估者评估54321Make it happen梦想成真Be perceptive Own it Make it seamless观察预见 视为己任 实现完美
16、I anticipatespoken and unspoken needsand respond quickly. 是否预及时觉察和回应宾客的要求和潜在需求？I take initiative and responsibility for getting things done and following up with guests. 是否主动负责地达成宾客所需？Im resourceful, efficient and work as a team to help guests be successful.是否善用资源，团队协作，尽力协助宾客获得成功？Reviewer Comments:评
17、估者评价Reviewee Rating员工自评54321Reviewer Rating评估者评估54321CROWNE PLAZA SERVICE BEHAVIOURS (The overall rating must be a Whole Number please.)皇冠假日服务行为 (评分必须为整数)Reviewer Overall Rating评估者评分54321Reviewer Overall Comments: 评估者评价OVERALL PERFORMANCE RATING 总体工作绩效评分The overall rating should reflect performance
18、for the past year, and is a 50/50 split between the achievement of key job responsibilities and the Crowne Plaza service behaviours.总体评分反映了团队成员过去一年工作中的贡献，“主要工作职责”和“皇冠假日服务行为准则”在总体评分中各占50%。The OPR can be a half number to allow for a more detailed reflection of the overall performance.OPR评分可以使用半分以更加准确地
19、区分整体绩效。Reviewees Overall Comments: 团队成员总体自我评价我十分了解应收主管的岗位工作职责和内容，能按时完成应收的相关工作，遵守酒店及集团的政策和制度。在与客人及合作公司对账交流中，能够执行专业的行为规范，并按照客户的需求为其提供个性化的服务，例如，、等协议公司，为其提供手工电子统计表及扫描和在对方公司网站操作等对账方式。在与同事的日常工作交流中，就整理应收账目和Opera系统操作方面，积极协助销售和前台的同事，体现团队协作。在掌握自身应收主管的工作情况下，主动向上级的信贷经理学习相关的业务知识，将旅行社佣金的审核、申请付款与计提等操作，由信贷经理处接手操作；在
20、月底关账前，主动学习信贷经理岗位的关账流程，学会后每月同时进行应收和信贷的关账操作，追求卓越。Overall Performance Self - Rating: (please circle)总体工作绩效评分：（请圈选）54.543.532.521.51Reviewers Comments: 评估者评价Overall Performance Rating: (please circle)总体工作绩效评分： （请圈选）54.543.532.521.51Reviewer Signature评估者签名Date日期 AFTER REVIEW CONVERSATION WITH MY REVIEWER
21、 完成绩效评估会谈Reviewees Comments 团队成员对评估的评价I have reviewed this document with my manager and I understand that I may attach any additional written comments, which will become a part of this performance review record.我已同我的经理一起审阅了此份文件，并且我理解我可以附上任何附加的书面评论，作为此份绩效评估记录的一部分。Reviewee Signature员工签名Date 日期Page 7 of 7CP/ Performance Review TM / CHN 2014
