1、商务英语BEC中级写作模板投诉信商务英语BEC中级写作模板：投诉信 商务英语BEC中级写作模板：投诉信 For Poor Performance on a Service Contract (由于服务质量差而抱怨) Dear Mr .Weidner 。 Contract No. _ You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each co
2、nversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance. You may wish to refer to our contract as you read my comments. 1. Windows ：According
3、 to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory. 2. Carpets： The carpets should be vacuumed after each workday. Although your service peo
4、ple do show up each day ， their efforts can only be described as careless. 3.Miscellaneous： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily-furnitures， lavatories and ash trays， for example. I call your attention to paragraph 7 in the contract， Mr.Weidne
5、r， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met. I will be pleased to meet with you once more to discuss the situation. I assure you that this
6、 is a matter of some urgency to me. Yours faithfully，_X 亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。 在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同。 1. 窗户：遵照合同，每月清洗所有窗户一次。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。 2. 地毯：每个工作日之后，应对地毯真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。 3. 各种事务：我可列举许多令
7、人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。 韦德罗先生，请您注意我们合同的第7段，有关终止合同的说明。我本人并不想考虑这种可能，但您必须书面保证履行合同中的所有条款。 我很愿意同您再次会晤，讨论相关情况。我向您保证，这件事对我来说非常的重要。 商务英语中级考试常用词汇 1、绝对优势(Absolute advantage) 如果一个国家用一单位资源生产的某种产品比另一个国家多，那么，这个国家在这种产品的生产上与另一国相比就具有绝对优势。 2、逆向选择(Adversechoice) 在此状况下，保险公司发现它们的客户中有太大的一部分来自高风险群体。 3、选择成本(Alternative c
8、ost) 如果以最好的另一种方式使用的某种资源，它所能生产的价值就是选择成本，也可以称之为机会成本。 4、需求的弧弹性( Arc elasticityof demand) 如果P1和Q1分别是价格和需求量的初始值，P2 和Q2 为第二组值，那么，弧弹性就等于 -(Q1-Q2)(P1+P2)/(P1-P2)(Q1+Q2) 5、非对称的信息(Asymmetricinformation) 在某些市场中，每个参与者拥有的信息并不相同。例如，在旧车市场上，有关旧车质量的信息，卖者通常要比潜在的买者知道得多。 6、平均成本(Average cost) 平均成本是总成本除以产量。也称为平均总成本。 7、平均
9、固定成本( Average fixed cost) 平均固定成本是总固定成本除以产量。 8、平均产品(Average product) 平均产品是总产量除以投入品的数量。 9、平均可变成本(Average variablecost) 平均可变成本是总可变成本除以产量。 10、投资的(Beta) 度量的是与投资相联的不可分散的风险。对于一种股票而言，它表示所有现行股票的收益发生变化时，一种股票的收益会如何敏感地变化。 11、债券收益(Bond yield) 债券收益是债券所获得的利率。 12、收支平衡图(Break-even chart) 收支平衡图表示一种产品所出售的总数量改变时总收益和总成本
10、是如何变化的。收支平衡点是为避免损失而必须卖出的最小数量。 13、预算线(Budget line) 预算线表示消费者所能购买的商品X和商品Y的数量的全部组合。它的斜率等于商品X的价格除以商品Y的价格再乘以一1。 14、捆绑销售(Bundling) 捆绑销售指这样一种市场营销手段，出售两种产品的厂商，要求购买其中一种产品的客户，也要购买另一种产品。 15、勾结(Collision) 勾结是指一个厂商和同业内其他的厂商签订有关价格、产量和其他事宜的协议。 16、比较优势(Comparative advantage) 如果与生产其他商品的成本相比，一个国家生产的某种产品的成本比另一个国家低，那么，该
11、国就在这种商品的生产上与另一个国家相比具有比较优势。 17、互补品(Complements) 如果X和Y是互补品，X的需求量就与Y的价格成反向变化。 18、成本不变行业(Constant-cost industry) 成本不变的行业是指具有水平的长期供给曲线的行业，它的扩大并不会引起投入品价格的上升或下降。 19、规模收益不变(Constant returns to scale) 如果所有投入品的数量都以相同的百分数增加，并导致产量也以相同的百分数增加，就是规模收益不变的。 20、消费者剩余(Consumer surplus) 消费者剩余是指消费者愿意为某种商品或服务所支付的最大数量与他实际支
12、付的数量之差。 BEC商务英语常考短语 1.a change of pace 节奏变换 You cant do these chemistry experiments all day long. You certainly need a change of pace. 2. a far cry from 相距甚远 The published book is far cry from the early manuscript. 3. and how 的确 A: Shes a good dancer. B: and how. 4. a matter of time 时间问题 It is only
13、a matter of time. 5. a phone call away 一个电话之远，愿意过来帮忙。 If you need my help. do let me know. Just remember I am a phone call away. 6. a while back 不久以前 7.all along 一直 I knew it all along. 8. anything but 绝对不 I was anything but happy about going. 9. account for 解释 How do you account for it? 10. after a
14、ll 到底 A: Ive just seen the X-rays and your teeth look just fine. B: I see. Then there is nothing to worry about after all. 11. allergic to 对。过敏 Oh man! Something in this room is making my eyes itch, I must be allergic to something. 12. at sbs service 愿为某人服务 I am at your service at any time. 13. arou
15、nd the clock 24小时不停 Martha studied around the clock for management exam. 14. as far as I know 就我所知 15，at home with 对。.很熟悉 She is at home with problems like this. 16. back out 1) 退出 A: Wasnt Bert supposed to sing tonight? B: Yes. but he backed out at last minute 2)不履行 She finally backed out of her pr
16、omise. 17. be cut out for 天生适合 Im not cut out to be a hero. 18. be absorbed in She has been absorbed in a horror fiction. I cant tear her away. 19. be addicted to 对。上瘾 She has been addicted to drugs for years. 20. be attached to 对。有感情 A: Im amazed that you are still driving that old car of yours. I
17、thought you would have gotten rid of it years ago. B: It runs well and Ive actually been quite attached to it. 21. back up 1) 累积 The subway is running behind schedule. and traffic is backed up for blocks. I dont know if well make the 6:30 show. 2) 支持 Ill back it up. 22. be bound for 到。地方 The bus is
18、bound for New England. 23. be (feel) myself 找到自我 Im feeling myself again. 24. be burned up 生气 She was really burned up at the news. 25. be hard up for Im hard up for clothes, but I have a lot of books. BEC商务英语写作：易混淆词汇辨析 1.affect vs effect 两个“影响”辨析 Affect and effect are two words that are commonly co
19、nfused. Affect is usually a verb (action); effect is usually a noun (thing). Affect和effect这两个词语经常被混淆。Affect通常用作动词，表示某种行为，而effect常用作名词，表示某事。 Hint: If its something youre going to do, use “affect. If its something youve already done, use effect. 提示：如果某事是你正打算要去做的，那么用affect;如果某事是你已经做完了的，那么就用effect。 To a
20、ffect something or someone. “影响”某事或某人 Example 1: The noise outside affected my performance. 例1：外面的噪音影响了我的发挥。 Example 2: Staying away so long from office will affect promotion. 例2：长期离职会影响晋级。 The use of effect as a verb is what causes the most confusion between these two words. effect用作动词时，最容易和affect造
21、成混淆。 To have an effect on something or someone. 对某事或某人有“影响” Note: effect is followed by the preposition on and preceded by an article (an, the) 注意：effect前面一般要有冠词a/the，effect后面通常要加介词on。 Example 1: His smile had a strange effect on me. 例1：他的笑容对我有一种奇怪的影响。 Example 2: Parents worry about the effect of mu
22、sic on their adolescents behavior. 例2：家长们担心音乐对于其青少年子女行为的影响。 2.some time / sometime vs sometimes 一段时间、某时和有时的辨析 Some time means a period of time. Some time表示一段时间。 Example 1: The government still has sufficient instruments and still some time to move on this question. 例1：政府仍然有足够的工具和时间来应对这个问题。 Example 2
23、: I think Jenny and I need some time right now anyway. 例2：反正我和珍妮需要一点时间。 Sometime indicates a time in the future or the past which is not known or not stated. Sometime表示未来或者过去的某个时间，而这个时间目前还未知或者没有表述清楚。 Example 1: They hoped to meet up sometime. 例1：他们希望能找个时间见个面。 Example 2: The sales figures wont be rel
24、eased until sometime next month. 例2：销售数据要到下个月的某个时候才会公布。 Sometimes means on some occasions but not always or often. Sometimes指的是有时，但并不经常，表示频率。 Example 1: During the summer, my skin sometimes gets greasy. 例1：夏天我的皮肤有时会变得爱出油。 Example 2: I differed with my partner sometimes,but we usually agree. 例2：我有时与我
25、的伙伴争论，但我们通常是一致的。 3.e.g vs i.e“ 例如”和“也就是”的辨析 e.g. stands for exempli gratia = for example. e.g.是拉丁语exempli gratia的简写，表示“例如”，用于举例说明。 Example: I like fast cars, e.g. Ferrari and Porche. 例句：我喜欢跑车，比如法拉利和保时捷。 In the sentence above you are simply giving an example of the kinds of cars you like - Ferraris a
26、nd Porches. 在上述例句中，e.g.后要加你喜欢的车子的类型，即法拉利和保时捷。 i.e. stands for id est = that is (in explanation). i.e.是拉丁语id est的简写，表示“也就是、即”的意思，用于解释说明。 Example: I like fast cars, i.e. any car that can go over 150mph. 例句：我喜欢跑车，也就是时速超过150英里的车子。 In this second sentence you are giving an explanation of what you consider to be fast. 在第二句例句中，i.e.后是对跑车的说明，即你认为的跑车是多快的车子。
