1、酒店英语口语培训酒店英语口语培训1.room reservation客房预订1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the on
2、e with a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10
3、月10日上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天。12 What services come with that？这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away
4、 from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。Dialogue AA：Room ReservationsGood afternoonB：Id like to book a double room for Tuesday next weekA：Thats fine， sir A double room for Tuesday， September12th， with a front view or rear view？B：Whats the price difference？A： A double room with a f
5、ront view is 140 dollars per night，one with a rear view is 115 dollars per nightB：I think Ill take the one with a front view thenA： How long will you be staying？B： Well be leaving Sunday morningA： That will be five nights， sirThank you very much，and we look forward to seeing you next TuesdayB： Good
6、Thats all settled then Good-byeA： Good-byeDialogue BA：Advance ReservationsCan I help you？B：Yes，Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10A： Yes， we do have a single room available for those datesB： What is the rate， please？A： The current ra
7、te is50 per nightB： What services come with that？A： For50 youll have a radio， a color television， a telephone and a major international newspaper delivered to your room everydayB： That sounds not bad at allIll take itA：Very good Could you tell me your name， sir， please？B： Yes， it is MooreA： How do y
8、ou spell it， please？B： Its M-O-O-R-EA：M-O-O-R-EAnd what is your address，please？B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 USAA： Excuse me， sir， but could you speak a little more slowly，please？B：Sure，no problemIts 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USAHave you go
9、t it？A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USAB： Thats rightA： What about your telephone number？B：（601） 264-9716 By the way， Id like a quiet room away from the street if that is possibleA：A quiet room away from the street is preferredOKWell mail you a reservation card
10、confirming your booking as soon as possibleWe look forward to your visitB：Thank you and good-byeA：Good-byeWords and Expressionssettle v解决available a可得到的，有用的confirm vt使坚定，认可Mississippi n密西西比（美国州名）2. At the Entrance 在门口15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带
11、了4件行李，是不是？17 Let me have a check again让我再看一下。18The Reception Desk is straight ahead接待处就在前面。19After you， please你先请。20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some
12、souvenirs there？也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。Dialogue A（
13、A car pulls up in front of Huatian Hotel and a doorman（A） goes forward to meet the guests B and C， opening the door of the car for them）A：Good evening， sir and madamWelcome to our hotelMr Bell（B）： ThanksGood eveningA：（Opening the trunk， taking out the baggage and looking at the name on the baggage t
14、ags）Im the doorman， sir So you have got altogether four pieces of baggage？B： Er Maybe five， Margaret（C）？A：Five？Oh， sorry Let me have a check againC：Oh，no，HenryAlways poor memory！Weve got only fourB：I see（To the doorman） Sorry，boy Youre right Four piecesA： Never mind， sir The Reception Desk is straig
15、ht aheadAfter you，pleaseB：Yes，thank youDialogue BA： Excuse me Where can I buy some cigarettes？B： There is a shop on the ground floor It sells both Chinese and foreign cigarettesA：Can I also get some souvenirs there？B：Yes，sirThere is a counter selling all kinds of souvenirsA： By the way， where is the
16、 mens room？B：There is one at the end of the corridorA：Thank youB： You are welcomeDialogue CA：Excuse me，where is the restaurant？B：We have Chinese restaurant and a western-style restaurantWhich one do you prefer？A：Id like to try some Chinese food todayB： The Chinese restaurant is on the second floorA：
17、 What are the hours at the restaurant？B：Breakfast 630 to 900 am；Lunch 1130 amto200 pm；Dinner 530 to 900 pmA：Thank youB： Youre welcomeWords and Expressionscigarette n香烟、纸烟souvenir n纪念品，纪念物corridor n走廊3. At the Reception Desk在接待处 128I want a double room with a bath我要一间有浴室的双人房。29How much a day do you c
18、harge？每天收费多少？30It is hundred yuan a day including heating fee， but excluding service charge一百元一天，包括供暖费但不包括服务费。31Its quite reasonable收费十分合理。32How long do you intend to stay in this hotel？您准备住多久？33Have you got through with the checkin procedure？你是否已经办妥住宿登记手续？34 Can I book a single room for my friend b
19、eforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35Would you mind filling in this form and pay a hundred yuan in advance for him请填好并预付一百元钱。36This is a receipt for paying in advancePlease keep it这是预付款收据，请收好。37Have you any vacant（spare） room in the hotel？旅馆里有空余房间吗？3
20、8Sorry， we have no vacant（spare） room for you But I can recommend you to the Orient Hotel where you may get a spare room对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39Good afternoon， my room number is 321Any mail for me？下午好！我的房号是321。有我的信吗？40YesYou have two letters and one telegram， also a message was left by
21、a lady before one hour有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41Ill mail a letter to USAby airmail我要寄一封航空信到美国。42How much do I have to pay for you？我要付多少钱？43A letter generally mails to AmericaEuropeAfrica by airmail First 20 grams is 20 yuan通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A（A：Receptionist B：Guest）B： I wan
22、t a double room with a bathHow much aa day doyou charge？A： It is a hundred yuan a day including heating fee but excluding service chargeB：Its quite reasonableA：How long do you intend to stay in this hotel？B：I shall leave in a fortnight（half a month）A：Have you got through with the checkin procedure？B
23、：Oh，yes，Im going to fill in the form of registration right nowCan I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？A：SureHere is the form for reservationsWould you mind filling in this form and pay hundred yuan in advance for himB：All right This is one hu
24、ndred yuan to pay for my reservationA：Thank youThis is a receipt for paying in advancePlease keep itDialogue BB： Have you any vacant（spare） room in the hotel？A：Sorry，we have no vacant（spare） room for you But I canre commend you to the Orient Hotel where you may get as pare roomB：That sounds very goo
25、d！Can I book the plane ticket（train ticket，ship ticket）here？A：Please go to the CAAC office to book your plane ticketIf you want to book your train ticket or ship ticket，youd better go to the Shanghai International TravelServiceB： Could you tell me how many kinds of rooms do you have？A：There are sing
26、le rooms， double rooms， suites and deluxe suites in our hotel Every room is equipped with a bat hand a telephoneB：Oh，I seeThanksA：You are welcomeDialogue C（A： Guest B： Receptionist）A：Good afternoon，my room number is 321Any mail for me？B：YesYou have two letters and one telegram， also a message was le
27、ft by a lady before one hourA：Let me see who called？ I have to make a phone callWill you get me the party？ Here is the numberB： OKWait for moment Here is your partyA： Thank youIll mail a letter to U S Aby airmailHow much do I have to pay for you？B：A letter generally mall to America- Europe- Africa b
28、y airmailFirst 20 grams is 20 yuanEach additional 20grams is 15 yuanA：Oh，I seeThank you very muchWords and Expressionsheating fee 供暖费exclude vt把排除在外reasonable a（价钱）公道的，不贵的fortnight n十四日，两星期procedure n过程，步骤，程序checkin procedure 住宿登记手续registration n登记，注册deluxe suites 豪华套房4. At the Reception Desk在接待处 24
29、4Yes， we do have a reservation for you对了，我们这儿是有您预订的房间。45Would you please fill out this form while I prepare your key card for you？请您把这份表填好，我同时就给您开出入证，好吗？46What should I fill in under ROOM NUMBER？“房间号码”这一栏我该怎么填呢？47Ill put in the room number for you later on过会儿我来给您填上房间号码。48You forgot to put in the dat
30、e of your departure您忘了填写离店日期了。49And here is your key，MrBradleyYour room number is 1420给您房间的钥匙，布拉德利先生。您的房间号码是1420。50It is on the 14th floor and the daily rate is90房间在14层，每天的房费是90美元。51 Please make sure that you have it with you all the time请务必随时带着它。52 My business negotiation has progressed much more slowly than I had expected我的业务谈判进行得比我原先预料的慢了许多。53 I wonder if it is possible for me to extend my stay at this hotel for two days我想知道是否可以让我在这儿多呆两天。54Ill take a
