1、空乘面试英语口语空姐面试英语口语CONVERSATIONS 会话（A=Applicant I=Interviewer）Dialogue 1I: What made you decide on this type of occupation（职位）? A: Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I l
2、ike travelling very much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty? A: Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a ste
3、wardess?你知道作为一个空姐的责任吗A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.stewardess英stju:des美stu:rdsn.（飞机上的） 女服务员，空中小姐;I: Are you in good health?你身体健康吗A: I just had a complete physical examination and I am in
4、top condition.I: Have you had any nursing experience?你有护理经验吗A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?A: My height is one meter and sixty-eight centimeters. I抳e never had any vision problems.I: What wou
5、ld you say are your strengths and weaknesses?说一下的强项和弱项A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But sometimes, I find it is hard to tell others when I don抰 like what they are doing.I: If a passenger can understand what you say, wha
6、t should you do?A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.I: 什么原因使你决定投身这个行业呢？A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I: 别人容易明白你说的英语吗？A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I: 你认为对空姐来说，主要的职责是什么？A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服
7、务也是很重要。I: 你现在身体很好吧？A: 我刚做了一次全面的体检，身体状况很好。I: 你有护理经验吗？A: 有，我有两年的护理经验，现在我就在一家医院当护士。I: 你多高？你的视力如何？A: 我身高168cm，视力没问题。I: 你认为你的优点和缺点是什么？A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。I: 如果有乘客听不懂你说的话，你该怎么办？A: 我会试着说另一种语言或者打手势、画图。Dialogue 2I: Tell me about yourself and your past experience.A: For the
8、past 3 years, I have been working in China East Airlines Corporation Limited. I抦 very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.I: Why are you interested in this occupation?（职位）A: It抯 always been my dream to be a stewardess.
9、 And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess?A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily?A: No, I know how to control my temper.I: If a passenger had a
10、accident, what would you do?A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.I: If you are hired, when can you start work?A: I can begin to work right away because I am out of work now.I: What are your salary expectations?A: I really need more inf
11、ormation about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 说说你自己和你过去的经历。A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。I: 你为什么对这个职业感兴趣？A: 成
12、为一名空姐一直是我的梦想，而且我喜欢到各地旅游。I: 对空姐来说，你认为主要应该具备的品质是什么？A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。I: 你容易生气吗？A: 不，我知道怎样控制自己的脾气。I: 如果有乘客发生意外，你会怎么办？A: 我会为他/她做基本的急救，同时让同伴寻求救助。I: 如果你被录用，什么时候你能开始工作？A: 因为我目前没有工作，所以随时都可以。I: 你希望拿多少薪水？A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。imagine 想象 secondary 中级
13、的flight attendant 空姐 eyesight 视力vision 视力 gesture 手势tolerant 宽容的 basic first aid 基本的急救护理 temper 脾气 assistance 援助，协助作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。1) What made you decide on this type of occupation?positionvocationjob什么原因使你决定从事这类工作？2）Do you kno
14、w what are the responsibilities of the stewardess?tasksassignmentsobligations你知道作为空中小姐的职责是什么吗？3) What do you think are the chief characteristics of a stewardess?qualities traits你认为空姐的主要品质 是什么？ 4) I can begin to work right away because I am out of work now.unemployedlaid offbetween jobs 我可以即刻开始上班，因为我
15、现在没有工作。应聘空姐无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。BASIC EXPRESSIONS 基本句型表达1) What made you decide on this type of occupation?什么原因使你决定投身这个行业呢？2) I like t
16、ravelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。3) The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。4) One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。5) I抦 very tol
17、erant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。6) What do you think is the chief charcteristic for a stewardess?你认为对空姐来说，主要应该具备的品质是什么？7) I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助。1
18、、您想看这些报纸或杂志吗?Would you like to read these news papers or magazines?2、您想先喝点什么?Would you like anything to drink first?3、这是今天的菜单，你想吃些什么?Here is todays menu.What would you like to have?4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么?Thank you for waiting sir.Here you are.anything more?5、甜食要不要?How about the sweet?6、现在可以收拾您的桌子
19、吗?May i clear up your table now?7、你是去学习还是只去旅游?Are you going to study there or just for sight seeing?8、由于天气恶劣，航班已经延误。The flight has been delayed because of bad weather.9、由于低能见度，机场关闭，我们不能起飞。We cant take off because the airport is closed due to poor visibility.10、我们的飞机颠簸得厉害，请系好安全带。Our plane is bumping
20、hard.please keep your seat belt fastened.空乘英语起飞前(before take-off)1. Morning， madam(sir)。 Welcome aboard!早上好，女士(先生)。欢迎登机!2. May i introduce myself， Im _， the chief purser of this flight.请允许自我介绍。我叫_，本次航班的乘主任务长。3. Morning， sir. Welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱?4. Follow me
21、， please. Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. An aisle seat on the left side here you are， sir.是左边靠走廊座位这是您的座位。6. Im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. Excuse me for a second， Ill check.请稍等一下，我查查看。8. The pl
22、ane is about to take off. please dont walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. You know the weather in hongkong is not so good. It has been delayed.你知道香港的天气不太好，飞机延误了。10. Air China flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. Flight no. 926， leaving Tokyo at 1740， flie
23、s nonstop back to beijing. ca926航班17：40离开东京直飞回北京。12. Youre flying economy class， is that right?您是坐经济舱，对吗?空乘英语紧急情况(emergency situation)1. Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。2. Dont panic!
24、不要惊慌。3. Our captain has confidence to land safely. All the crew members of this flight are well trained for this kind of situation. So please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。4. Take out the life vest under your seat and put it on!从座椅下拿出救生衣，穿上它!5. Dont inflate
25、the life vest in the cabin and as soon as you leave the aircraft， inflate it by pulling down the red tab.请不要在客舱内将救生衣充气!一离开飞机立即拉下小红头充气。6. Put the mask over your face!戴上氧气面罩!7. Bend your head between your knees!把你的头弯下来放在两膝之间!8. Bend down and grab your ankles.弯下身来，抓住脚踝。9. Get the extinguisher.拿灭火器来!10. Open seat belts. Leave everything behind and come this way!解开安全带，别拿行李，朝这边走!11. This plane has eight emergency exits. Please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。12. Jump and slide down!跳滑下来!
