1、全国职业院校技能大赛中职组酒店服务项目真题技能试题比赛任务书赛卷英语口试赛卷2019全国职业院校技能大赛中职组酒店服务赛项英语口试赛卷一、中餐宴会摆台与服务部分情景应答及答题要点：1.Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2.Q: How do you check upon the guest s name of the reservation?A: Good evening. Under whose name wa
2、s your reservation made?3.Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here sa window table for four overlooking the lake. It s very nice and quiet here.4.Q: Can you explain the terms of breakfast both for adults and children in the hot
3、el?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it s free of charge for children under 6.5.Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “ Good evening, sir. I d like to confirm you rMraeys eI rhvavtieo ny.our name, please? ”6.Q: I
4、nform the guest that the restaurant is fully booked this evening, and suggest him to book a table for tomorrow evening.A: I m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7.Q: What would you do when the guest complains tha
5、t the restaurant is too noisy?A: I will apologize and say “ let me see if we can find a table on the other side of the restaurant, it is a bit quiet there. ”8.Q: Ask the guests preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Wes
6、tern, Japanese and Korean food here.9.Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10.Q: How do you ask the guest to check his bill?A: Here s your bill. Please check it. The fruit combination is on the house.
7、11.Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12.Q: Ask the guest his preference for juice.A: What kind of frui
8、t juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13.Q: Ask the guest s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14.Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15.Q: Ask the
9、guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16.Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17.Q: Tell the guests the general sequence of a Chinese
10、dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18.Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19.Q: How do you ask about the guest s preference for buffet or a la carte service? A: How
11、 would you like your dinner served? A buffet or an a la carte service?20.Q: How do you ask about the guest s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21.Q: How do you respond to a guest s compliments to your service?A: Tha
12、nk you for your compliments. It s our greatest pleasure to be of service.22.Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23.Q: Ask the guest what vegetable he d like to have with his chicken.A: What vegetable would you lik
13、e to go with your Roast Chicken?24.Q: What do you say in seeing off the guests?A: I m glad you enjoyed. Thank you for cominSge! e you next time.25.Q: Tell the guest what exactly is the dish of “ Spaghetti with Lamb ”.A: “ Spaghettwi ith Lamb” is actually lamb cooked with herbs and served with spaghe
14、tti.26.Q: As a hostess, what s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27.Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three pa
15、rts of dry wine and lemon.28.Q: What would you say if the guest wants to know the business hours of your restaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29.Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about
16、 the style, the specialties, the popular dishes, the business hours of the restaurant.30.Q: What would you say when you are recommending something to the guest?A： May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31.Q: After you hav
17、e finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We ll be back with your order soon.32.Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, but he has no idea what to order, what would you recommend to him?A: I will recomm
18、end the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your house specialty？A: Would you like to try our house specialty? It s very popular among our guests.34.Q: How do you re
19、spond to a guest s complaint about the dish being too salty? A: I will apologize and say: “ Let me organize another dish for you ”.35.Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare ve
20、ry popular among the guests.36.Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。37.Q: What would you ask when the guest orders whisky?A: I will ask “ Do you want it
21、 straight up or on the rocks? ”38.Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39.Q: What will you do when the guest tells you that there s a miscalculatiA: I will check with the guest carefu
22、lly. If there is a mistake, I will apologize andthen bring the bill back to the cashier s desk to correct it.40.Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41.Q: How do you make sure of the number of people in the
23、dinner party?A： How many people are there in your party?42.Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43.Q: How do you ask the guests to take their seats?A: Would you please take your seats?44.Q
24、: What do you ask to see if the guest would like to have an aperitif before ordering? A: Would you like an aperitif before you order? / Do you care for a drink before you order?45.Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to retu
25、rn the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46.Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47.Q: What are the five main kinds of restaurant ser
26、vices?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48.Q: What s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast,
27、 polite, very professional and of top quality.49.Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50.Q: Ask and see if the guests would like to have somethin
28、g for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、 客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don know whether you have a room or not, what should you say as a reservation assistant?A: Sir, please wait a minute,
29、I ll check if we have a room available for you.2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say?A： I will say: That s all right. I will come back later. What time would it be convenie for you, sir?3. Q:
30、What will you do if the guest says that she wants to use her hairdryer, but it 110 volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4. Q: What should you say when you give the registration form to the gue
31、st as a receptionist?A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here.5. Q: If the guest comes to you and says he can t open the door with the key towhat will you do?A: I will go and have a check with him, and help to have his k
32、ey changed if necessary.6. Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, Britis， h Roman, French and presidential styles.7. Q: A guest tells you that he is attending an important conference, and wants to hav
