1、会计之家 会计之家 目目 录录 Day today Office 日常事务日常事务 1 Faxes 传真 2 Telephone Calls 电话 3 Making Telephone Appointments 电话预约 4 Memos 备忘录 5 Business Correspondence 商业信函 6 Placing an Order 下订单 Office Talk 办公室谈话办公室谈话 7 Coworkers 同事 8 Bosses 老板 9 Brainstorming 集体讨论 10 Commuting 乘公交车上下班 11 The Working Lunch 工作午餐 Busin
2、ess Trip 商务旅行商务旅行 12 International Business Travel 国际商务旅行 13 Dressing for Business 商务着装 14 Hotel Situations 旅馆情景 15 Negotiating the Subway 乘地铁 Client Reception 接待客户 16 Receiving Clients 接待客户 17 Entertaining Clients 招待客户 18 Accommodating Foreign Clients 接待国外客户 19 Factory Tours 参观工厂 Business Communiza
3、tion 商务交流商务交流 20 Personal Introductions 个人介绍 21 Small Talks 聊天 22 Delivering Bad News 传达坏消息 23 Polite Questions 礼貌提问 24 Farewells 道别 Negotiation 谈判谈判 25 Clarifying the Stakes 说明利害关系 26 Making Concessions 做出让步 27 Discussing the Bottom Line 讨论底线 28 Accepting and Confirming 接受和确认 29 Hard Bargainers VS
4、Soft Bargainers 强硬的对手和温和的对手 Company Organization 公司结构公司结构 30 CEO 执行总裁 31 Stockholders 股东 32 Board of Directors 董事会 33 Managerial Staff 管理人员 34 Labor Staff 普通员工 Meetings and Interviews 会议和面谈会议和面谈 35 Executing Meetings 开会 36 Performance Reviews 业绩评估 37 Agendas 会议议程 38 Making Requests 提出要求 Presentation
5、s 业务陈述业务陈述 39 Preparation and Developing Your Topic 准备和展话题 40 Introductions and Beginnings 介绍和开头 41 Making Transitions in the Presentation 陈述中的过渡 42 Conclusions 结论 43 O&A(Question and Answer Period)提问阶段 Data 数据处理 44 Trends 趋势 45 Systems 制度 46 Scheduling 日程安排 47 SWOT An 山 sis 态势分析 48 Statistical Repo
6、rts 数据统计报告 Technology 技术技术 49 Email 电子邮件 50 Computer Technology 计算机技术 51 Running an Internet Business 网上做生意 52 Electronic Gadgets 数码产品 53 Web based Marketing 网上营销 Financial Topics 财务话题财务话题 54 Costing 成本 会计之家 会计之家 55 Budgets 预算 56 Auditing 审计 57 The Economy 经济 58 Fundraising 集资 Legal Topics 法律话题法律话题
7、59 Confidentiality 机密 60 Lawyers 律师 61 Contracts 合同 62 Copyright 版权 63 Patents 专利 64 Environmental Regulations 环境条例 Marketing Topics 营销话题营销话题 65 Marketing Surveys 市场调查 66 Target Audience 目标消费者 67 Print and Media Advertising 印刷和媒体广告 68 Promotional Events 促销活动 69 Developing the Market 市场开发 Sales Topic
8、s 销售话题销售话题 70 Selling Points 卖点 71 Trade Shows 贸易展览 72 Sales Reviews 检查销售额 73 Product Demonstrations 产品演示 74 Following up on Leads 线索追踪 75 Customer Service 顾客服务 International Topics 国际话题国际话题 76 Sourcing 得到供货 77 ExportImport 出口进口 78 Exchange Rates 汇率 79 International Greeting Methods 国际问候方式 Big Busin
9、ess 跨国公司跨国公司 80 Mergers 合并 81 Competition 竞争 82 Climbing the Corporate Ladder 进入管理层 83 Branch Offices 分支机构 84 Consulting 咨询 Employment Practices 雇用惯例雇用惯例 85 Fair Pay 公平薪酬 86 Recruiting Personnel 人员招聘 87 Retirement 退休 88 Partnership 合作关系 89 R&um6s 简历 90 Job Interviews 求职面试 Social and Equality Issues
10、社会和平等话题社会和平等话题 91 Women in the Workforce 职业女性 92 Discrimination 歧视 93 Welfare 福利 94 Labor Unions 工会 95 Strikes and Demonstrations 罢工和示威游行 Continuing Education 继续教育 96 Management Training 管理人员培训 97 SeminarsWorkshops 研究会研讨会 98 Company Retreats 公司培训 99 Teambuilding 团队建设 100 MBA 工商管理硕士 1 Faxes 传真传真 Dial
11、ogue one M:Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning.There are quite a few very time sensitive matters with this case.Im afraid I cant wait any longer.F:Getting those Anderson briefs has been harder than you can imagine.I have tried to contact their lawyer
12、 many times.But every time I call,His secretary says hes in a meeting or out of the office or away on business.I am beginning to think he is trying to avoid me.会计之家 会计之家 M:Thats highly possible.He knows if we miss our filing deadline,we dont stand a chance to compete against them for the bid.Try to
13、get a hold of him again.Give him a call and see if he can fax them first thing.F:What if I cant speak to him directly?M:Ask his secretary to fax them.Its the same thing.Have them faxed over with a copy also faxed to Martins office.F:How do I find Martins fax number?Is he in your roller desk?M:No,but
14、 you can also call their office and ask the secretary to give you their fax number.Ill email you their office number later today.F:Ok,Ill get on it first thing.M:Be sure you do,I need those briefs ASAP Dialogue two M:Did you put this mornings faxes on my desk?Im waiting for some urgent faxes from he
15、adquarters,Im pretty sure they came in last night.F:Everything that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadable,Ill call then and ask them to refax.M:Yeah,youre goin
16、g to have to call them and get them to be refax.These copies are so dark.I cant make out any of the words.F:What about that one?M:This one?This one is so light and I can barely read it.How can that be?F:You know,I think the fax machine is out of toner.I can change the toner cartridge.That should sol
17、ve the problem.M:Yes,but this one will have to be refaxed as well.And look,theres about 3 pages missing.It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light.They are unreadable.F:I guess the fax machine is out of paper too.Dont worry,
18、Ill have someone look at it this afternoon,and in the meantime,Ill have your documents refaxed to our other fax machine.2 2 Telephone Calls 电话电话 Dialogue 1 A:Hello,thank you for calling Bradford and Sons.This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of huma
19、n resources,Ms.Jenkins,Please.A:Just a moment.Ill check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,Im calling in regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?Ill check to see if she is availabl
20、e.B:No problem.A:Im sorry.Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?会计之家 会计之家 B:Yes,please have her return my call when she returns to the office.Its best if she can get in touch with me before 3 pm today,she can reach me at my office n
21、umber,635-8799.A:Im sorry.I didnt quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799.Tell her to ask for extension 31.A:Im sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I will make
22、 sure Ms.Jenkins receives your message and returns your call before 3pm this afternoon.B:Thank you very much.Dialogue2 A:Hello,Pasadena Inn,this is Sandy,how may I direct your call?B:Id like to speak to someone about reservations.A:I can help you with that.What date would you like to make a reservat
23、ion for?B:Well be arriving May 12th,but I would like to make reservations for penthouse.A:Oh,Im sorry Sir.I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,He makes all the arrangements for our executive accounts.Unfortunately,hes not here right now.Can I
24、 take your name and number and have him get back to you?B:When do you expect him back in?A:Hell be out all afternoon,he might not be able to return your call until tomorrow.Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.A:Could you please spell your last
25、name for me?B:Sure.Its D-A-R-C-Y.A:Okay.Mr.Darcy,and your phone number is 660-843-3233?B:Thats 3235.A:Sorry!3235.Great.Ill have Tony call you first thing tomorrow morning.3.Making Telephone Appointments 电话预约电话预约 Dialogue one M:Hello,Bill Breton speaking.What can I do for you?F:Hello,Mr.Breton,this i
26、s Jenny Jenkins of Bradford and sons returning your call.Im sorry you missed me when you called my office this morning.My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call.Im glad to finally get hold of you.I want to let you know I will no
27、t be able to make our meeting next Tuesday.I would be out of town that day.Is there any possibility we can move the meeting to Monday?F:I am sorry.Im afraid I am completely booked on Monday.Would it be Possible to postpone until you return?M:Oh,dear.I was counting on taking care of our meeting befor
28、e I leave.But I suppose I can shut off a few things.Yes,we can arrange something.I will be back Thursday morning.What about Thursday afternoon?Would that work for you?会计之家 会计之家 F:That should be fine.Shall we say about two oclock?M:Perfect!I look forward to seeing you at two oclock next Thursday afte
29、rnoon.If you need to change the time,pls feel free to call me on my cell phone.F:Thanks Burdon,Ill see you on Thursday.Dialogue two F:Hello M:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parkers dentistry.Im calling to confirm your appointment f
30、or tomorrow morning at 9am with Doctor Parker.F:Oh,I almost forgot.Thank you for calling to remind me.Actually,I do need to change the time of my appointment.I have a scheduling conflict,And I cant make it that early.M:If I put you in that later slot,would that work out?F:It would have to be after l
31、unch.Do you have anything available about 2 oclock?M:Sorry,Mam.The only opening we have after lunch is 1:15,but I might be able to work you in at 4:00.Would that be a better time?F:Thats all right.I think I should be able to make it at 1:15.Can you put me down for that time slot?M:No problem,I have
32、your appointment changed from tomorrow morning to tomorrow afternoon at 1:15 F:Wonderful.Thanks very much.4 Memos 备忘录备忘录 Dialogue 1 A:I have been waiting here in the conference room for ten minutes already,what time is the meeting start?Where is anyone anyway?B:Didnt you hear about that,our meeting
33、was postponed until Friday.A:Why the meeting was postponed?No one told me anything about it.B:Did you get the memo?A:What memo?They havent any memo this whole week,I check my inbox every day.And I havent seen anything.B:The memo went out 3 days ago.It should have made to your inbox,but maybe lost in all collectors on your desk.A:You know how things get pilot about my desk when Im busy.I know somet
